the kitchen is well-equipped and everything works perfectly

we were told the swimming pool downstairs is from time to time flooded by the tides and the building itself has been affected

a natural pool with sea water and a beach are just downstairs

the location is secluded and quiet, but it has a natural pool and a beautiful beach only a few meters away

comfortable with great views alfonso was so helpful loved the sea filled pool as

no bar near rooftop pool. had to go down to main bar for a drink

good dinner and breakfast at the hotel and nice bar with good cakes :)

the bar shut quite early

:30).

stunning building. beautiful finish. fabulous staff! rooftop bar needed by the pool.

staff made it lovely especially the ones in the bar and restaurants

hotel and staff are amazingly friendly fantastic welcome at reception and the bar also

drinks in the bar good

the bar closes early

good bar area

many germans as very german oriented, hotel and spa is working with mayer health centre

quiet, great location, lovely pool area and spa and just next to the beach and the natural sweeping pool

very peaceful hotel. very few people used the swimming pool. beautiful garden.

pool water was too cold for swimming and even outdoor hot tub wasn't hot by us standards.

the alkaline outside pool of the hotel is magnificent and great for leisurely swimming

position by the football pitch private parking available great snack / cafe bar serving lovely food reasonably priced

cost in santa cruz, but i would suggest to have it there if you are willing to wake up early: no bar nor bakery in the neighbourhood

d i walked to the bus station) was open at 8am on sunday

f did not get her name - dark curly hair and

one lady behind bar who was particularly friendly and helpful

perhaps bar could open later than 11:00.

bar closed at 10:30, it would have been better if it stayed open later as we played board games

no tea/coffee facilities in the room. mini bar was not working. everything in it was warm.

special mention to reception and bar teams

especially the bar staff, they are very hardworking and nice people

ate in the main restaurant one evening and found the menu a little limited, but there is also a bar where you can have food

the staff in the bar were top class especially juan &

staff who couldn t do enough and also explain about the city s main culture areas as well as bars and restaurant areas

ithin a few mins walk ) hotel room was spacious and lively with good

didn't use the pool, but i used the gym and it was super good, i did like the garden and the bar outside, the staff was friendly and had patient with us

there is a lovely park just in front of the hotel with a nice bar which is a great walk into town

i have stayed here before and found the bar area was very quiet

than expected with value for money, excellent service, we especially want to thanks julio at the bar for his excellent service, managing several people at the same time with grace and being calm

swimming pool. rooftop bar closed.

also the gin bar is a welcome distraction from the front door to your room

lovely lounge bar and fab rooftop pool

bar was friendly and attractive

very good food for breakfast and good food at the bar also

reception bar and room staff well very friendly

the bar meal was fine too

the pool bar was very expensive. the bar in restaurant was rarely open

great location, comfortable beds, very nice cocktail bar on the roof.

rooftop bar service was unfortunately not good

the hotel’s restaurant is michelin star quality and the infinity pool and rooftop bar are top-notch

rooftop bar is a nice place to chill

hotel's vermutteria bar was also nice and trendy

very nice bar upstairs with fabulous roof terrace overlooking the harbour

at the hotel during the epiphany festivities and our room was on the 6th floor, so the rooftop bar was just on top of us

great place with an amazing bar downstairs

location, clean, spacious, modern rooms, good cocktail bar on the roof, friendly staff, made our stay memorable for a special celebratory weekend

excellent rooftop bar . very clean good practical rooms

pool and bar are excellent and we also made use of the gym facilities

the terrace bar is cosy, with good cocktails and great atmosphere

clean and very comfortable, all top facilities you might need, the pool is fantastic and the bar is next door for food and drinks

the roof bar was lovely and although we didn’t use the pool it also looked great

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on the 4th floor all afternoon and evening (until 22

noise. room was above a bar that played very loud bass music until 3am on one night

the hotel bar can be noisy..

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on the 4th floor all afternoon and evening (until 22

breakfast was in a sister hotel, no bar in hotel, under renovation.

is not run by the hotel but mojito at the bar was not good

roof top bar is a must visit

patrons from the rooftop bar was disruptive on a saturday night (3am)

5 star service roif top bar added bonus

the terrace bar is very nice with great views of the city and good prices, but be aware you have to make a

bar at nighttime is pretty good too with good service

poolside restaurant & bar were ideal for a relaxing pool day

no residents bar was unable to get any drinks when we arrived at midnight

slow service in the bar area during busy periods

mini bar is in the room but small to keep own bottles of wines.

the rooftop bar is very relaxing

the rooftop area was really nice and the food and cocktails at the bar were all very good and reasonably priced

the music at the top bar and restaurant was dreadful that was the only fault

staff, breakfast, location, cleanliness, parking, pool, bar and especially view to the atlantic ocean

beautiful sea views from our room, the dining room & the rooftop bar / jacuzzi area

either an uptick

i didn t feel like going down to the bar area

the bar in the evening was lovely to come back to after a meal out and enjoy a cocktail or hot

the space the food breakfast wow the best paella ever the musicians the bar the pool

was cringe making) or just play background music and let people enjoy the bar area, the italian restaurant il pappagallo is fashioned after a stark blazing white cave and

every evening in the bar interesting performances of guest artists

in and out bar has great staff, reasonably priced drinks and live music every night

lacked in facilities, no tea or coffee facilities or mini bar fridge

i didnt like the food of the bar in the pool

the prices of the drinks at the outside bar are far too expensive

- swimming pool was great , we barely used the swimming by the bar since it was always busy but the upper swimming pool on the

swimming pool area is very nice and the price of drinks and food at the bar is very reasonable

but my main dislike is that the hotel seemed to only have one small pool bar to deal with the all

ter breakfast pool

15 mins away from beach or the area with main bars and restaurants

would be a good extra to have, cocktails at the pool bar better to have made originally and not from precooked syrups

i liked the person at the bar but i never got his name

bar snacks available at a good price

the bar was excellent and the choice of wine really out of the

the night time bar area looked a bit dull. i didn t use it though so can t really say.

nothing of note. would be lovely if the bar/cafe on the rooftop bar opened an hour earlier.

n restaurant and pool bar

noise from bar below was unexpected but stopped at 11pm so bearable

roof bar closes at six. not really another bar for residents to use in the hotel.

the bar area was a bit clinical and under used

great location, nice pool area. bar area nice.

hotel lobby could be a bit 'warmer', lobby bar feels like a canteen

nice bar area

great location, bar prices reasonable, good choice of breakfast plenty of loungers by the pool .

and the pool bar prices are amazing really cheap

entire hotel was spot less, all the staff on reception, the spa, the cleaners, bar staff were amazing

cozy rooftop bar and very varied breakfast buffet with excellent

the roof top bar is an excellent place to hang out and carlos the bar manager was so friendly and welcoming, he

although it was a bit on the cold side we enjoyed the rooftop pool and a few drinks in the bar area

ublic area with restaurant and bar ) opening the many windows for 5 minutes would have

inclusive finishes at 11pm which is fine, but the bar is meant to stay open after 12

service in restaurant and bar excellent

;nice simple rooms,very quiet;tho'a nice happy bar in the evening

size of the beds and choice at breakfast

the pool could have been heated more spoiled the stay

the bar wasn’t opened in the interior

of on site bar and tha one affiliated to the hotel was outdoors and very uncomfortable seating

staff were all very friendly and helpful, the hotel was in the perfect location but the bar did not stay open late on weekends

thing was all good loved our stay very much, bar staff were brilliant very friendly, we will be back again soon

the large bar with palms, like a traditional patio, is elegant and

the manager fixed a problem for us immediately and there was an excellent singer in the patio bar which served lovely cocktails, for a 3 star hotel tiny improvements could easily make it a

at the outside bar area was poor why do waiting staff seem to have tunnel vision

the dining room, terrace and bar staff were all very proficient

outside bar in hotel was lovely and most evenings had live spanish singer with guitar , prices of drinks

staff were very helpful, food in the bar outside was very good with live music every night, would definitely recommend this hotel as

pool, bar on the top is nice, it was not very busy

gorgeous little bar on the first floor and another great bar at the pool (cash only just to make sure you’re

cool when it's baking hot , it has a pool with a little bar and food there is amazing , the view from the balcony is by far the best view on the island

hotel offers excellent amenities, including a swimming pool, a well-equipped kitchen, a rooftop bar with a great atmosphere, and a tv (spanish channels only, which was not an issue for us)

nice pool with bar and lots of sun loungers available

things - there was no ironing facility at the hotel and the rooftop bar was not yet open in the evening

terrace, where we enjoyed great breakfast with the view of teide (upstairs there is also a bar and a swimming pool which brings good vibes)

the roof top bar and pool are very nice with great views over the city and the breakfasts are good

loved the rooftop bar and outside seating area

in the evenings the rooftop bar is open and you can enjoy a nice drink in a calming atmosphere

concierge not very helpful. bar staff very good

lots of restaurants and bars/cafes are a stone throw away

chairs in bedroom just stools noisy til 3am from bar below parking difficult and at a

were a lot of noise outside from the bar next to the hotel

in took forever as receptionist more interested in talking to bar staff and was quite ignorant and unfriendly

all great, bar prices really good

manuel in the lobby bar always has

very quiet and nice gardens, we sat on the bar verandah and watched the green parrots flying around

cleaners bar reception and waiters

manu the barman was exceptional

delicious breakfast and dinner

breakfast was very good with plenty of choice

staff-clean surroundings-good breakfast although the lady cooking eggs/omelettes during our stay did not cook them well

great breakfast, nice terrace with sea view, swimming pools.

immaculate comfortable pool areas

there is music from a bar (a live person singing), this stops at 12

no bar in the pool area. however it is a rooftop pool so probably safer that way.

they show a pool bar in the photos but it is not open, that was

be quick to get a sun bed, no chance of any sleep before 12:30 am due to live music coming from bar opposite

was close to bars and the noisiest bar on the square, also near the bins so very noisy every day when they are

also it wasn't a problem to get ice at bar for a afternoon drink on the balcony

breakfast is varied and of high quality and the bar and restaurant also excellent

everything was wonderful. we would have liked a later bar service but it didn't impact our stay.

restaurant and its accompanying bar area were clearly understaffed and you could wait ages for a cocktail or a request for a table

alberto's bar round the corner for evening drinks and a pizza with a view of the sunset

bar wasn’t open so couldn’t just get a quick glass of water or ice

no bar to buy a drink tea or coffee during the day.

in the morning comes from a coffeemachine, so it is not the coffee you get from an outside bar or cafe

no bar open on premises but value for money breakfast was lovely

staff were very friendly especially the bar man david and the cleaning staff the hotel was excellent we would definitely book again

top pool and bar are amazing, great selection for breakfast, walking distance to city centre

is closed from 6pm, which is unfortunate because the views and the bar on the top would move the experience even level higher very high fluctuations of prices for the

finally, the staff at reception, in the restaurant at breakfast time and in the rooftop bar were very friendly and helpful

the breakfast choice was very good and the pool and bar area was

a problem but there was no bar service so had to go across the road but not a problem will definitely

the pool bar and this area was really clean and well maintained

aimed at the german & french market if there was entertainment we were not told about it and the bar area was very quiet just a few folk dancing to a lady playing a key board and attempting to

so ask for a room more far away from the bar where it takes place if you want to sleep earlier

was a lovely hotel very well kept grass and garden expect for the pond the pool area was nice and bar was cheap

bar at night with some live music are very nice

great shows, live music in the bar every night

bar and dinning staff were very polite and helpful - we were provided with everything we needed

nice relaxed evening experience at the bar with some light entertainment and dancing

hotel bar was good with plenty of drinks to choose from plus they have 2f1 happy hours from 17-18:00

loved the cleanliness, the quality staff, the pools and the garden, the breakfast, the bar and the lounge area

pool/hotel bar not staffed very often

tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that let you relax really well

but fix it only on another day - bad cocktails in bar - very loud

wifi was working only partially

everything was perfect breakfast stuff ud83dudc4d

some staffs were not friendly at the pool side restaurants and the bar counter.

amazing and very polite and helpful, from the check in desk to the restaurant and the poolside bar

there is a kids disco and a show every evening in the lobby bar which was awesome

daily night events at the bar place were fantastic

similar as in the movie “budapest howl” nice, pretty and kind bar receptionist girl, kind waiters, fun and seems enjoying their job a lot

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

the bar and the outside areas have comfy sofas and chairs for both day and night time

bed was lumpy and needs replacing bar did not stock port!

there is no club room bar with premium wine/spirits/snacks

quality of food lack of entertainment opening hours of bar lack of heating in room

my example, whoever signs the sky bar knows where it is - i never found it

couple of the bar staff members appeared as if we were a burden

nice facilities, very diverse breakfast, and snack lounge bar for my favourite club guests was very good

location with a great friendly bar chirripa opposite

setting area and a marble walk way to the next landing where the swimming pool and dining room bar lounge area was

poolside had awesome panoramic view and also to enjoy most magical sunset ;o) bar also had amazing ambience with views over puerto de la cruz

the bar was probably the best part, and everything was amazingly priced like eight euro cocktails and

a lot on offer at the pool bar and a bit costly, vending machines expensive and although the breakfast was great on the first

small pool and sad pool bar

lobby bar wasn’t to a resort’s standard; friendly staff, however, the level of service wasn’t as

the room with a private terrace and a small pool provided us with the peace, quiet and privacy we were looking for

the path between the parking area and the hotel is cobblestone, which makes handling of luggage difficult, in addition

sufficient parking space

ter a slightly tricky arrival)

the room also had a tv, free wifi and was overall very cozy

the bar was nice to have a drink during the day as you could sit inside or outside

walking distance was the local town with a number of shops and cafes/bars

there was a live music in the evening but we found their bar doesn't accept card payments so we were left with no drinks

if you tried to remove it from its base, finally at dinner time you had to buy a coffee from the bar but you were not allowed to return to your table and enjoy it with your dinner

could have provided better bar facilities in the evening.

excellent hotel & excellent service in the reception and the bar they treated us very well

the breakfast starts later than in other properties and the bar closes quite early.

the bar shut quite early after dinner.

the bar closes very early and the breakfast starts later than in other properties.

alcohol spirits at bar limited

the hotel is situated, make sure you have a couple of euro's change as you need one for your bar cup which you get back and if you forget towel clips they give them to you at the spa, again

didn t like the noise at night we tend to turn in early and found that the noise from the bar carried up to our

closing at 11pm, would have been better if could still sit in the bar and purchase drinks till at least

what suprised us the most was that the water in the pool is heated, also there is very nice pool bar along with the restaurant next door

all other staff are fantastic, especially the bar

, good breakfast , the staff both reception and cleaning very good friendly and fun bike locker , bar and tapas

the pool area and bar are great

there is also a lovely bar on site with some music, which we did not see or enjoy as we only stayed one night

you can ask for hot water from the bar but would have liked to be able to have a coffee or tea in the room

the outside bar overlooking the kite surfer beach and the red mountain is a must for sundowner drinks