some communication problems because we were not in wifi so we had to wait to check in.

parking in the premises

beautiful view. cool loft bed for kids. provided a crib upon request. very helpful staff.

parking area was a bit rough

clean, nice view, easy parking...nice guy who checked us in and showed us to room

beautiful view. lots dogs. easy parking.

great massage at the spa and well marked trails around the

pool and views were outstanding and staff were keen to make sure the stay was as good as possible

fantastic staff. the rooms are nice the pool is tremendous.

the food is good quality, the yoga studio is great, you can exercise, go for a hike, enjoy the pool and hot

beautiful swimming pool with amazing view on mountains and ocean

great breakfast and excellent host

we had breakfast every morning by the pool and hearing the birds sing

the food was delicious, the pool area was beautiful and relaxing, and the natural surroundings made the place

lovely pool area with hammocks

breakfast was good

we really liked the place, view, rom, pool, whirlpool, sauna, staff, animals, etc.

and covered, the jacuzzi is hot, the staff are very accommodating, cabin is large and clean, kitchen stocked

of nature from the room, pleasant and helpful staff, ok breakfast, good parking space, nice microwave and fridge

the pool and breakfast were very good

there should be wifi by the pool area.

she made us an early breakfast and drove us down to the car station and gave us some cookies for our trip

safe and secure parking

great breakfast, nice hosts, comfy and tidy room

the facilities were in great condition and breakfast was nothing short of amazing - the staff was incredibly

free parking is a big plus

parking safe and secure

my room was exquisite - windows overlooking the beautifully landscaped grounds and pool with cascading waterfall

lovely included breakfast

delicious custom cooked breakfast served on a lovely patio

good wifi and big

the hotel would also benefit from a pool area with outside seating and perhaps a spa facility

started to clean the restaurant windows during the breakfast which was loud and disturbing the peace of the

breakfast could be better

only basic breakfast included in the room rate, so we had to pay extra for what we wanted

breakfast was amazing

ordinary breakfast in the nearby buffet

room fair price good location kind staff air conditioner on room secure and comfortable parking

on room 13 and all around the first floor laundry/ electrical room noises in the early morning no breakfast on

odor on room 13 and all around the first floor laundry/ electrical room noises in the early morning no breakfast

wifi signal was bad.

far from la fortuna weak wifi

the food is delicious, the pool is very nice

our kids had a great time, and my mom recommends to try message

there is so much to experience and never a dull moment between the thermal pools, regular pool, nature walk

so friendly, and wonderful amenities at the hotel: good restaurant, walks, hot springs, pool, night hikes, etc

beautiful pool, lovely tents, great bed

menu at the restaurant felt a bit overpriced for what it was but the food was nice and the breakfast was excellent

the food was excellent, including breakfast which was included with our stay

was very poor, breakfasts as well as all other options in menu

espresso coffee machine was available but not offered in the breakfast menu

he showed us the pool, calibri restaurant, slide, river, hot springs, & snack bar

my bags were heavy and my room was far from the parking lot

wifi coverage is spotty

diego has been a great host and took us for a 2-hour ride in the jungle with the kids

our kids didn't want to leave

the spa looked like it was once vibrant

breakfast was short of options, but the food was good!

my kids loved the pool we saw some tucans right in the backyard

breakfast is costa rican gallo pinto and costa rican sausage

like the big thermal pool to catch the sun

nice pool

definitely need updating & zipline ends to early in the day also wifi is very sketchy & sevice is extremely

there could be better light in bedroom and wifi was at time slow in the room.

wifi does not work

lovely lodge and pool and great food and wonderful staff

light outside; when darkness, very difficult (and dangerous with the wet stairs) to walk from the parking to to

was niether wifi nor cellular internet for almost all our stay

breakfast lady wasn't very friendly. no hot water.

no laundry

compact and everything you need. kitchen was very good and well equipped. nice surroundings.

nice staff, facilities, pool, views, kitchen (but no microwave), environment, ...

the kitchen and bathroom were both in excellent condition, which made the stay comfortable and

nice staff, facilities, pool, views, kitchen (but no microwave), environment, ...

we extended one night in one of the bungalows by the pool

all the kitchen items listed weren't in the room (not sure if they were available on request)

and there were no shelves in the kitchen which showed to be a little inconvenient - because there s no room

also, since i really like to cook, i appreciated all the kitchen amenities

some trouble and didn t work entirely well, but they gave me access to other apartment s wifi as a temporary

the pool and pool area were beautiful - surrounded by trees etc

good and clean hotel with a nice pool and a very cool view. good breakfast.

spacious bungalow, fully equipped kitchen, comfortable bed, excellent breakfast, delightful host, beautiful

driving up to the parking.

kitchen seemed well equipped although we didn't use it

good breakfast

great location. so much to do there like zip line , hot springs , pool etc.

breakfast was tasty, with fresh local options, and we enjoyed seeing exotic animals around the

nothing in the kitchenette except mugs and glasses; no plates or silverware, coffee filters or anything else

very helpful staff, clear space, amazing pools, fantastic nature, very good breakfast.

i was eating breakfast, lunch, and dinner and occasionally would have a glass of organic wine

perfectly, views to die for, amazing yoga room, gym, steam room, yoga classes, organic vegetarian vegan food to

no air con in the gym

enough bar/ restaurant staff to get a drink by the pool

everything the staff the environment the food the spa the everything it was just breathtaking

excellent servis, typical breakfast, swimming pool, very helpful staff.

the breakfast was great and the grounds were so lovely

the staff was cordial and did our laundry

great breakfast and good coffee from a plantation close by

wifi dissapeares sometimes

pool was great for lounging and food was incredibly good

the 2 pools were an added bonus

the views it offers are simply spectacular, and the breakfast prepared by chef daniel was a delightful treat

as a house, but its not, doesn't have a kitchen, can't cook yourself anything, not even a coffee machine

very friendly staff, the kitchen was super good and the menitied were very clean

the unit is well designed and the parking is under cover so even if it is pouring you can stay dry the unit

breakfast was exceptional and we did laundry there for $3 per kilo (excellent price)

this place for our little family with two small kids

pool was wonderful

swimming pool looked clean but we didn t have time to try

the breakfast brought to the room was lovely

reached out to the hosts about how i could make coffee, they let me know that they could bring me breakfast and

the breakfast was delicious

arenal lodge has a nice breakfast with fresh fruits and an amazing view from the restaurant

great breakfast

breakfast was good

front desk showed me to my room, there was no orientation at all no explanation of facilities, wifi, dining,

with fixing some slight details (eg improve wifi in the rooms, or add some amenities to the room like ear tips

steep hill for the parking spot, bring a suv.

nothing in bar except beer and soft

but add to that the intimacy of the pool and dining area and private bungalows and it is more than just a walk

the breakfast was also very good

kitchen was fully equipped

kitchen facilities of the room were not fully equipped

too few options for breakfast

i reserved regular room and got upgraded free to a bungalow free breakfast was awesome daily i got same option

breakfast was good

breakfast was fine at the restaurant; the local cleaning lady offered to do our clothes laundry for

nice cabins, perfect location for us, very good breakfast and good local restaurants next door

very clean rooms. the breakfast was very good.

great place, we enjoyed our stay! amazing staff and breakfast, highly recommended!

staff, clean facilities, great breakfast

they do your laundry for a great price and the staff was incredibly

plenty of parking for rental cars

very large room with kitchenette

the gardens are very nice, the happy hour and bar with music were fun, and the family-run staff were gracious

only wish list would be to have a hot spring/access to a pool.

we loved our cabin and the pool

our cabina was down by the river and had a spa bath on the terrace outside, along with two great rocking chairs

nice room , private bathroom with hot water decent breakfast the host gabriel is friendly and helpful, has

very poor to no wifi connection! impossible to do no hot water.

wifi connection in cabin was very interesting

it was served in an outdoor kitchen/dining area, set in the center of the property surrounded by lush gardens

was wonderful and in a beautiful outside kitchen area with lots of birds to watch

clean, very nice hosts, good facilities, nice warm water, good wifi, beautiful birds, breakfast served

clean, very nice hosts, good facilities, nice warm water, good wifi, beautiful birds, breakfast served

the pool area and the hospitality

wifi didn t work in our rooms, but this was marketed as a place with free wifi (and the

the staff is wonderful, breakfast was delicious and the spa is wonderful.

of screaming kids running around asked about a transfer of 3km and was quoted $10usd for a taxi

close to the waterfall, staff was very accommodating, prices were good, have security, onsite parking, wifi

wifi was nonnexistant in my room

thing i'd change is maybe adding a snack/pool bar open like 4-8:30pm (when the pool closes) - nothing major

the grounds, pool,

location views of arenal volcano clean nice pool area decent breakfast good wifi friendly staff

the property was beautiful, clean and the pool was so great

the breakfast was delicious (eggs, pinto gallo, pancakes, fresh fruits

thank you to the kitchen

your laundry can be done for you at $5 per kg, received mine the same day

and one of the rooms close to the reception the wifi was not as good as our room

wifi was only available at the reception

service , room very comfortable, pool was good and the breakfast very good

there isn t much lighting in the bathroom and the light bar wasn t working, no other rooms available and

nonswimming pool - no bar - limited staff present at reception - basic breakfast

the wifi was on and off

base room i took was on the ground floor with a view of the interior parking in hand sight i would have paid a

it had comfortable bed and other furniture, nescessary kitchen appliances if you want to make something yourself

apartment was great, the room was a good size, it had a nice bathroom and a small kitchen / living area

the room is clean, smells nice and has equipped kitchen and bathroom

warm welcome by chris, the possibility to do an early check in and a late check out were very appreciated

the whole place was super clean from the pool to the plants and even the parking lot

i had a lovely room with its own private dipping pool, which felt like heaven after a day of trekking and hiking

pool a special treat

entry gate for the parking was a concern but the staff was ready on the spot to help with the code

last meters from the main road to the parking are unpaved but i had no problem in my sedan type

hot water for kitchen and bathroom sinks

we liked the large bathroom, the outdoor rain shower, the kitchen area, and the living area

the kitchen is not equipped with a stove and the single knife was very used

the villa was spacious and had a safe and a large bed, it came with glasses and some kitchen stuff which was

villa was very clean and comfortable, bed was soft, full kitchen was great

a little more consideration given to the quality and amount of kitchen cutlery

the view to the volcano and the swimming pool were incredible, it was super quiet and the bed was very comfortable

wifi good

view of the volcano, well equipped self sufficient cabin with kitchen, clean and thoughtful room, coffee included

the grounds are beautiful and the small pool was refreshing

delicious breakfast, very comfortable room & beds

wifi did not reach the rooms but was available in the garden

a 3 min drive into town free parking

quiet and nice scenery with the little spring passing by, space for the kids to run, the pool is nice my boys

my kids enjoyed the pond and swing on the property

clean spacious safebox, pool, guarded parking, 1 street from town center

great staff and breakfast! room was spacious and clean.

a fridge, coffee maker, balcony, smart tv as mentioned earlier, aircon, decent bathroom and great wifi

good laundry servive

the kids loved the pool

good breakfast and very nice and helpful family

location, breakfast, staff, kitchen. highly recommend.

pool with a view of the volcano is nice bonus

welcome, kitchen facilities very handy, good breakfast in the garden, away from the town

welcome, kitchen facilities very handy, good breakfast in the garden, away from the town

was excellent and owner was very hospitable home was well maintained pool was beautiful the hummingbirds in the

wifi strong enough for a zoom call

location kitchen a bonus pool great

drapes so daylight hits you at 630am,1 inch space under door for cockroaches to come in,, no wifi in our room

in particular the kitchen amenities could be better

comfortable rooms, great ac, hot water, stable wifi, and friendly staff

access in and out of the parking area could be easier.

the breakfast was very good, overall excellent

wifi didn't work in my room .my friends told me that wifi worked in their room.

seemed more like a water feature for dining room than useable pool ( my kids felt too self-conscious to use it

none, but if being picky, the kitchen lacks a kettle, and the shower has only a rainfall showerhead, which can

of costa rica and it was probably the best place we stayed, beautiful new rooms, little modern kitchen, beautiful

the kitchen has almost everything you need to prepare something simple

also there is no common pool

very clean and nice, spa was awesome and in a good location

good and clean bathroom,if you book directly it is very nice and you can use their common kitchen otherwise pay

frumpy furniture, kitchen in room cannot be used, noise from street

also there is a picture of a kitchen on booking

the laundry service was very fast

, new , comfortable kitchen very clean you have coffee machine toast maker and everything you need location

excellent breakfast burrito, fabulous pool, a little outside la fortuna, so not crazy

wifi does not work in some of the rooms located on the edge of the property.

laundry

think if someone left all their laundry soggy and damp for days

bar and restaurant open till 11pm onsite

the room was in the front building which is next to the road and directly in front is the parking and all hotel

breakfast, extremely helpful staff and great location to town

great staff, tasty breakfast, awesome location

place, wonderful people, excellent breakfast, big balcony, safe private parking

from the breakfast through to the room and lounging around the pool was great

the breakfast was great! the view of the volcano was amazing!! super friendly staff!

view of arenal volcano, close to the park where there are also views of the volcano and church, wifi was available

couldn t use our balcony because it was located over the kitchen and it was smelling extremely greasy

the first floor bar has an amazing view of the volcanoe

good parking space up the street behind a closed gate

excellent breakfast, very clean and well equipped room

have laundry - washer and dryer but 25 usd for unlimited load, found it a tad expensive

breakfast was included and delicious

off street parking, cold fruit juice at check in, unbelievably friendly staff, very comfortable rooms with

beautiful view of the volcano very good breakfast spacious rooms, ac, wifi

excellent breakfast

not enough stuff in the kitchen. needs a hot water jug and more mugs.

very kind staff, calm garden, good parking, nice restaurant

accessing the upper parking lot to the standard rooms due to construction and poor condition of the road

the grounds and pool are fun to explore, rooms are comfortable, a/c has been added since our last stay

staff, great location, very clean, good facilities, kids loved the pool

staff, nice breakfast, decent sized rooms with comfortable beds, parking available , location close to

the property felt safe and had good parking

great room, location, and pool. there were even sloths in the parking lot!

have been great if they served other food outside of breakfast, but not too much of a problem as there are loads

great breakfast, hot shower

everything was fine , the pool people volcano, tours, food , ect.

could choose from different delicious (and freshly prepared) breakfast options every morning

spacious clean room , nice pool , good breakfast

the breakfast is awesome

good parking area, great breakfast, quick checkout and friendly staff.

the pool is lovely although doesn't have much shade in the middle of the day

the breakfast is amazing

restaurant wifi didn't work, though you can get a weak connection from the hotel wifi

free parking

the kitchen on the room is super useful and the shower was really good

for improvement would be hot water in kitchen sink and bathroom sink

the pool is also cool, and pepe the sloth in front living in front of the hotel iis the best perk

would be 10 if our room wasn t next to the kitchen, thats really annoying they have plenty rooms and 3 of them

nice shared kitchen facilities

the wifi in the room could work better.

privacy of our room, the pool, how well the property is maintained

just fyi; the pool area can get crowded with families & kids in the afternoon.

food was excellent--the buffet breakfast was exceptional, and dinner and room service options were delicious,

everything, especially the cabins, pool area, and bar area.

wifi in room, bathroom in bad condition (definitely needs upgrades), too much road noise if room is

we had room service and fresh towels every day

wifi was adequate but not fast. the room was not well-lit.

private parking available in from of the room

parking right next to the room, comfortable large room.

is why we booked this property- the only thing they did was allow us to use the jacuzzi in the spa but unfortunately

large clean rooms, a pool a bar with a pool table and a large restaurant

with flowers lovely warm pool peace and nature and views close to the cloud forest (you can walk) breakfast

wifi connection is weak

can be difficult to haul luggage to room;ie. distance from parking to room.

-staff are friendly -safe and quiet area -clean room -hot shower -parking lot

the parking lot was full

location, excellent views of the volcano from every room, friendly staff, clean rooms, delicious breakfast at

helped me contacting transportation and activities info free breakfast across from the hotel

the wifi is weak. unable to connect in my room. better coverage is in their office.

parking was fine

there's plenty of filtered water and a coffee/juice bar at the reception for guest use between 10am and 10pm

my kids loved it also

breakfast is outstanding

hotel bar is only open from 3 pm

didn t change my towels nor my sheets or bring paper towel, they didn t have a room service or maybe i had

parking is limited, so make sure to mention if you come by car