the place also has a very nice pool

was niether wifi nor cellular internet for almost all our stay

parking tight. shower was adequate. pricey for what you receive.

breakfast lady wasn't very friendly. no hot water.

breakfast was delicious and adult the staff were super friendly

bryan showed us to our 2 bedroom villa with a plunge pool

food is basic , our room was delivered 2 hours late and the lights , wifi and sinks were not working

pool was out of service

would be great if they had an actual room for spa treatments but we also enjoyed the couples massage on our

the kids loved the waterslide and pool

laundry service is available

each apartment has its own parking

secure individual parking

swimming pool looked clean but we didn t have time to try

this place for our little family with two small kids

our kids had a great time, and my mom recommends to try message

it was a highlight of the trip for my kids

so friendly, and wonderful amenities at the hotel: good restaurant, walks, hot springs, pool, night hikes, etc

oh yes, laundry bag $25 every other hotel we stayed was $10

the kids really enjoyed the very private deck with hammocks and pool time at the end of the day

it was also across from a great bar called chichas that we loved

the pool is nice and the location is a 20 minute walk to the restaurants

the property sits back off of the road, you do get some noise from the adjacent car wash and a bar that are

the wifi worked great

there were times the wifi was not working.

great room, nice breakfast, amazing pool and view.

the reasoning from the hotel was put your clothes inside the hotel room or give for laundry which costs 2

the grounds, pool,

great room, nice breakfast, amazing pool and view.

beautiful cabanas, garden and pool

decor, wet bar in the room

is really good, but we also enjoyed having breakfast on our own balcony (the lodge had a small kitchen area

the wifi only works at the bar or near the desk, but i m on vacation and am completely fine with it not

tv, wifi

nice and comfortable place. well located. in the nature. spa resonably priced.

the pool is very nice with view on the vulcano

snake, how to find free hot springs (a hot river in the forest), access to a free hot swimming pool in a resort

also the wifi signal was not great at times but to be expected in the

the breakfast was simple but good. good value. good beds. good size apartment. lots of parking.

great breakfast too

wifi could have been better not sure if pool and gym were included

the people were so friendly, the breakfast delicious, so we felt very comfortable

very noisy breakfast space because of small kids swimming lessons early morning

at some point they changed the wifi password, but didn't announce the guests

the room was cosy, clean and tidy. staff was friendly. breakfast was nice.

the breakfast served was of outstanding quality

side of the street so we were far from other part of our family during the stay), couches and kitchen could be

lovely pool hot shower had a hot tub on the decking helpful

highlights of the stay is homily breakfast, cooked at host kitchen every day and what a real home coming feel

the pool, beautiful gardens, and all the beautiful birds around made it very special

the bedroom didn't have a window and the kitchen lacked

warm welcome by chris, the possibility to do an early check in and a late check out were very appreciated

it was divided in kitchen, bathroom and bedroom

kitchen with all the facilities needed, the bathroom is big, the ac worked great, lots of parking there,

bedroom so no natural light on the first night there were two small cockroaches in the shower the wifi was really

-staff are friendly -safe and quiet area -clean room -hot shower -parking lot

staff at the bar and restaurant were excellent

clean spacious safebox, pool, guarded parking, 1 street from town center

great value for money, especially with the plunge pool/small swimming pool

just worked fine: good location, nice premisses and room, pool for the kids, breakfast included, laundry service

breakfast and bar drinks really good too and prices lower than out in town actually

there were a lot of kids so it was really loud and i avoided the pool

good breakfast

lots of parking for cars

the wifi was a little spotty.

the parking area did fill up but didn't seem to be a problem

the new wall around the pool

el laundry esta bien, 5$ por kilo

it has one of the best restaurants and a great bar with lovely pool

it has one of the best restaurants and a great bar with lovely pool

seemed more like a water feature for dining room than useable pool ( my kids felt too self-conscious to use it

bar service was lacking

that was flooded everyday with rain-view was blocked with roof and walls from adjacent buildings--wifi was

was noisy in the evenings because of the hotel's bar that was just outside our room

breakfast

nice roof top bar. parking available in a lot nearby. breakfast was ok.

breakfast was excellent, and the pancakes were absolutely amazing

breakfast was good

wifi signal did not reach all rooms

efficient laundry service

attention, clean and beautiful room and the pool was incredible.

staff very professional and kind from front desk, restaurant and room service

space of the room, the jacuzzi, the garden, the dining room, the swimming pool area, the sloths walk,

we had small kids with us and we had a great time

there is parking lot for free in the hotel, swimming pool and jacuzzi

we stayed in a deluxe bungalow with spa bath and were so happy we paid extra for the spa bath

room size was ok with origami with towel on bed for kids

staff, great location, very clean, good facilities, kids loved the pool

amazing view, beautiful property, safe parking.

the only thing my family complained about is the wifi

breakfast could be better, however, is not bad.

i really liked having access to the shared kitchen and the pool

well equipped kitchen, air conditioning, small pool

we had room #3 a one bedroom villa with kitchenette, fully equipped with microwave, toaster, hot plate, big

the kitchen on the room is super useful and the shower was really good

sloth pepe, good shared kitchen, spacious

everything was fine , the pool people volcano, tours, food , ect.

mom prepared a very delicious breakfast :)

pool reasonable size and a relaxing area to end the day

great breakfast, hot shower

spacious clean room , nice pool , good breakfast

amazing staff, very good food in the restaurant, nice pool area!

the breakfast was delicious, staff was friendly, and beds were comfy. no complaints!

the free breakfast was very tasty with great choices

the rooms are clean and spacious, and the a/c and wifi worked well

not much really . wifi could be better

one staff member was a bit grumpy and lots of rules to follow when using the kitchen.

frumpy furniture, kitchen in room cannot be used, noise from street

good and clean bathroom,if you book directly it is very nice and you can use their common kitchen otherwise pay

couldn t use anything from the kitchen or microwave

the laundry service was very fast

+parking is right in front of the hotel

excellent breakfast, very clean and well equipped room

had the standard room which is located by the laundry room and the kitchen

in the night it was quite noisy, probably because of the laundry/washing machines

super strong wifi, great ac, smart tv, daily room cleaning

wifi does not work in some of the rooms located on the edge of the property.

pool area very lovely

nice pool

wifi in the cylinder rooms was spotty at best which could be a little frustrating - but not the end

pool and bar area lovely

private parking and you can go to lots of thing around

the wifi was the best we experienced throughout costa rica

breakfast was a great filler for the day ahead

the hotel offered overnight laundry service at a reasonable price

the wifi is sometimes slow.

excellent breakfast

enough variety to satisfy a mixture of vegetarians and meat eaters, as well as keeping the picky kids happy

the room and the pool and the setting. really hot effective shower and air-conditioning

the shower was wonderful with lots of hot water, the breakfast as plentiful and delicious

time we got back from the daily adventures and parking was difficult

the breakfast was delicious

breakfast was good

front desk showed me to my room, there was no orientation at all no explanation of facilities, wifi, dining,

loved the staff, the private little pool in the room and the breakfast

arenal lodge has a nice breakfast with fresh fruits and an amazing view from the restaurant

villa was very clean and comfortable, bed was soft, full kitchen was great

we liked the large bathroom, the outdoor rain shower, the kitchen area, and the living area

hot water for kitchen and bathroom sinks

the villa was spacious and had a safe and a large bed, it came with glasses and some kitchen stuff which was

the kitchen is not equipped with a stove and the single knife was very used

room was spacious with good air-con, strong wifi and a comfortable bed

breakfast was good with plenty of choice but lunch and dinner options quite expensive

air conditioning and wifi were great

everything was beautiful, the swimming pool, the room, the view.

the breakfast was also very good

the shared kitchen is an added bonus

we loved having our own private pool

the rooms are big and modern, the wifi was superb and the bathroom is something else

still close to town and so many beautiful plants, very private, gated parking and entry

we stayed in a room with a private pool and the pool was beautiful as well as the little terrace

nice location a bit out of town, comfortable and very clean, great hammocks and lovely pool.

the staff are very friendly was a nice breakfast too

a good location, quiet, beautiful surroundings, great staff, feeling like home, very nice morning breakfast area

drapes so daylight hits you at 630am,1 inch space under door for cockroaches to come in,, no wifi in our room

) excellent charming swimming pool well equipped kitchen, good beds, good bathroom washing machine

pool was closed for cleaning.

can't close window in bathroom and no flyscreen, tv reception unusable, muddy car parking area, lighting in

large comfy lodge, big fridge, close to town, swimming pool

wifi signal was weak - if you ask for a cabin away from the main road you get peace and quiet, but

wifi was adequate but not fast. the room was not well-lit.

included, kind staff, tv has streaming services included, all comforts like hot water, ac, and wifi work well

the pool was great and a lot of fun to play in

pool with waterfall was relaxing as was the swing seat on the porch

we used the kitchenette very little, but it was nice to have

it was really handy having a little kitchen in the room too, would definitely recommend

very clean and nice, spa was awesome and in a good location

i only wish the pool was heated because it wasn't sunny enough for the water to be warm.

landscaping was gorgeous and we saw an iguana and some beautiful birds by our pool

also there is no common pool

we especially appreciated the small kitchen it was very convenient and made our stay even more enjoyable

fully stocked kitchen was great

love the location, the decor of the villa, breakfast and surrounding area, etc

was just ok, kitchen was under stocked with no cutting board and only one working burner

the kitchen was well equipped

i reserved regular room and got upgraded free to a bungalow free breakfast was awesome daily i got same option

there isn t much lighting in the bathroom and the light bar wasn t working, no other rooms available and

nonswimming pool - no bar - limited staff present at reception - basic breakfast

the wifi was on and off

great breakfast included

the parking lot was full

pool was lovely, garden beautiful, staff fabulous, room was large

great location, great breakfast, great staff

too breakfast being included was a big bonus and the choice and standard were great we used the pool every day

parking is limited, so make sure to mention if you come by car

the pool

the pool area is really nice and the rooms are very spacious

breakfast was awesome, the pool was nice, the location was great, the rooms were clean and looks good

breakfast was served in a restaurant next to the hotel and the selection was good

we had an early departure(530am) and they prepared a to- go breakfast for our trip

there is a little swimming pool and nice rest area

gave them a 7 only because i think it s ridiculous they turn off the the wifi during the night, so we woke up

and helped us out wherever they could -the rooms were clean, well equipped and pretty big -nice pool and all

communal kitchen and seating areas, pool and access to laundry service were all bonus points

comfortable room, nice breakfast, very nice staff, safe parking inside, very nice looking complex

basic kitchen facilities meant we could make ourselves breakfast and make an early start for tours etc

we stayed with kids so appreciated the front lawn to kick around a soccer ball, a hammock on the front porch

very friendly staff, nice and clean room, big pool and jacuzzi

the wifi was weak. breakfast on site would be nice.

the kids favorite was the pool which was a welcome retreat from the heat/humanity of la fortuna

2 pools on the far left have waterfalls and one large huge hot tub for up to 25 persons included

includes full breakfast w/typical local menu & american

breakfast was good.

multiple pool and hot tub areas. breakfasts were great. staff was awesome.

free parking and free breakfast were also helpful when getting picked up for early morning excursions

the parking was easy to get in and out of

daily room service was impeccable

loved the front desk staff, she was so funny and great with my kids

we took advantage of the onsite laundry service and were very thankful to have clean clothes

the pool area is very nice and there s a mini restaurant for breakfast (cash payment in dollars only)

good buffet breakfast is included with your stay

very generous continental breakfast and tasty restaurant at whole

wifi was good

there was always parking, breakfast was good and the pools looked nice but i didn t have time to try them

the wifi not so good & the staff did nothing about

tiny pool. mediocre breakfast. parking away from rooms.

breakfast is very good with many many options

bar got good drinks

lovely pool area, facilities good, rooms good size and beautiful gardens.

my wife used the spa and she loved it

the new fiberoptic wifi is incredible

we had no issues with meals and breakfast despite being vegetarian

giovanni the owner assisted us in booking tours, spa etc

the pool was a nice place to relax and cool off

they also make beautiful costa rican meals- breakfast and lunch is on the patio and you can hear the cacophony

wifi was intermittent

pools and surrounding landscaping was wonderful

trucks coming and going one day, and the driveway to get into the resort is uneven, rocky and parking lot is

no wifi except in room. must leave property to smoke. small smoking area could be provided

the container/trailer we stayed in was in the parking lot and very cheaply constructed.

considered it pricey buy given the quality of the room, the thermal pools, parking being convenient to my room

not crowded place, strong wifi in bungalov and around the four swimming pool,

parking was very easy

room had a view of the parking lot

the little bar and breakfast are excellent

the spa treatment we received was also quite costly, which was not the issue, however, the services

wifi didn t work super well especially in the

the many spa pools and even the slides were incredible

for kids however strange that they do not offer a cribs service in your room

spa was exceptional

wifi does not work too good in the room. overall i think price is too high for what you get

gym equipment was obsolete

very poor gym. small swimming pool. hotel premises miniscule for such a hotel.

wifi worked great

facilities, breakfast, spa complex, room size, bathroom, air conditioning, wifi

big rooms, service was great.thermsls spa were amazing

advice - get room service every day to solve these problems

kids lost a few things and none were found initially we were given really bad rooms

we did not use spa but i bet it is wonderful

the different temperatures of hot springs and pool were great along with the swim up bar

the spa was exceptional and very relaxing, but a bit

from the beautiful grounds and hot springs, to the super nice staff and delicious food at the bar and restaurant

the spa is beautiful and tranquil

the thermal pools, restaurant and the spa were all excellent

they are well suited for kids

loved the hot spring pools and the fact that there were regular pools too

when we were on our patio we had a view of laundry bags and garbage

that the room service doesn t have a desert on the menu.

perhaps have a kids buffet line, and adult line

parking is not convenient. getting and returning bath towels was effort.

a foot stool would be nice to get into the hot tub/shower in the spa rooms

my son loved the pool and the hot springs (as did we) and oh my gosh the breakfast buffet deserved 100 stars

pool areas were amazing and breakfast was great

there is a warm pool with a bar in it so you can sit in the water and eat or drink cocktails

kids loved all the pools and we loved the thermal pool bar:) also the view on the volcano from our

room service was on point

hotel with a buffet breakfast

very helpful staff, i caught 2 fish in the lake arenal with cap mark (also recommended) and the kitchen cooked

than i did not expect it not a lot of room for storage in the rooms - although there is a sort of kitchen niche

loved they had free room service from the restaurant, the arugula and prosciutto pizza was incredible

spa experience is nice, but i thought the hot springs experience at tapacon was a more natural

beautiful grounds, amazing staff and breakfast was wonderful

superb, breakfast amazing, rooms brilliant and facilities were excellent.

tight parking space if you have a large vehicle.

gym too small

thermal spa was fantastic, and our room was cozy and comfortable, making for a truly relaxing stay

thermal spa and hot springs were awesome

staff, facility, restaurant and pool bars were lovely

breakfast was wonderful, with gallo pinto, fresh fruit and many options

the pool was refreshing and very fun for my daughter, even in the rain

breakfast is included

breakfast each morning was exceptional

small touches like free laundry, free snacks at the mini bar make you feel truly welcome at a place that s

maybe add a bar till midnight

wifi was flaky - kept dropping connections and getting things done was impossible at times

the gym modern

nothing so far... maybe have more us spoken channels in the pool bar

the wine bar is fantastic, noel was the best

breakfast is great also

nayara gardens: simple valet parking (included) when you arrive

we took a few spa treatments

a few additional things underdelivered: the quality of the food was not exceptional (except the breakfast

access to several pools (including adult only pools with swim up bars), multiple restaurants, a gym and natural

my room (29 sloth) was gorgeous, spacious, clean, & comfortable, with an amazing view of the volcano

two extra beds for our two kids were perfect

spa procedures are not advertised appropriately

family of 5 (3 kids 13 and under) were pleasantly surprised by the comfort of this resort

family of 5 (3 kids 13 and under) were pleasantly surprised by the comfort of this resort

go for the bungalow with private pool and view of the volcano

the food for room service was subpar. it was cold one time and soggy the other time.

was a good amount of confusion about our spa appointment

the multiple pools, spa, meditation platform and gym were all fantastic

there is also whirpool and small teras when you can relax

pool and swim up pool spa was amazing yoga and meditation centre were lovely jaranita bar was fun breakfast was

pool and swim up pool spa was amazing yoga and meditation centre were lovely jaranita bar was fun

also accused me and my kids of choosing the dinner meal prices in accordance with the lost they caused me

we were in unit 2 and the wifi wasn't strong enough for us to access from our room.

i wish the bar was open more, it has very limited hours

amazing place with very welcoming staff, especially the pool bartender and breakfast waitress!

the pool bar wasn t open until 3 & restaurant closed at 9

gym opening at 10 am a bit too late and gym lack ing mats, free weights more than 15 lbs and other

parking was weird

springs with view of the volcano, secure parking, gated area, very helpful and nice staff, and clean room with

bright lights from the phone, wifi, and tv were not cool at night, we had to unplug everything

the pool and spring water pools were great

and there were no shelves in the kitchen which showed to be a little inconvenient - because there s no room

also, since i really like to cook, i appreciated all the kitchen amenities

some trouble and didn t work entirely well, but they gave me access to other apartment s wifi as a temporary

we made good use of the free self-service laundry

excellent amenities, rooms spacious and comfortable, amazing view from room balcony, spa and gym top notch

also, one of the pool bartenders, michael was rude

springs resort and spa is one of the best hotels i have ever stayed at

the facilities were amazing: hot springs, game room, gym, cardio room, restaurant views, on-site tours

much to do, not a large selection of food on menu at bar, room service or restaurant by the pool

view, amazing food, and really good breakfast options

the hike i called the hotel and they said there was no way for them to come get me, i had no wifi for an uber

(talking about dinner) the gym is very small and the equipment is very old

kids can be splashing around having fun while you re trying to enjoy your dinner

parking can be a little tight if the place has been booked up

wifi does not work in the room.

the hotel requested us to pay to stay with our dogs, and when we made the reservation shows pet allowed without

inadequate parking

the breakfast is good and the staff is there to help you explore

we had a few ants in the kitchen but this is a minor problem i find.

was in jacuzzi tub, needs more lighting along the walkway, not handicap friendly, lacked adequate parking, could

free breakfast was delicious

no music or charging plugs near the pool

good buffet breakfast

stunning view through the window, comfortable and spacious bungalow, on site hiking trail, free parking,

that was very gracious of them since i hadn t paid for a larger room with kitchen facilities

breakfast was a continental style buffet breakfast, with some north american and costa rican items

great location, easy to access with plenty of parking, a bit away from busy part of town so we didn't have to

no room service

excellent breakfast

the bathroom sink had a small leak and there were ants in the kitchen.

staff was very friendly, wifi worked well

they were so kind and the kids enjoyed the pool and the beautiful

wifi did not work in room but worked on patio