there were kids there during our stay and they were loud

fantastic breakfast, every kitchen utensil you can imagine in the family room

i couldn't use the wifi on the rooftop.

nice rooms, welcoming staff + the spa and breakfast

hotel is well decorated, on the perfect location with free parking

- wifi connection not always working - unfriendly stuff in dining area

nice hotel on seaside in the city center with beautiful view. good breakfast included

the wifi didn t work in our room

location few meters from the pools, private parking behind the hotel, rich breakfast, excellent wifi quality

the natural pool is right outside the hotel ( they will provide a beach towel if you are nice

the hotel adds some nice touches with pool access, restaurant discount, etc

gym equipment would deserve some upgrade and additional items

the spa facilities added an extra magical touch to the experience

there is a unique natural pool next the hotel and the guests have a free entry

great and tasty breakfast with variety of food and fresh fruit and pastries

door to the public area was locked and so i couldn't do wifi as i was worried about the corona virus

the roof wasn't leaking. wifi was ok.

small supermarket and bar on the ground floor

there is some bar downstairs,that is not working and the breakfast is made by the old man

only the location was ok and the bar on the other street where ok

wifi wad terrible

a large party so had the entire place to ourselves - the staff leave after setting out dinner and breakfast -

we liked the fact that the breakfast and dinner were put out for us to eat when we wanted

the food is very tasty and freshly prepared but especially the breakfast would get very monotonous fast if you

flexible lunch and breakfast concept gives you maximum flexibility for late afternoon or early morning hikes

indoor pool and sauna very good and even used outdoor pool

the wifi was only in the lobby

the gym is hilarious, very old machines and a very confined little space

little variety at breakfast. few parking slots.

good buffet style breakfast

the free parking in the street and small balcony with a sea view. location in the village.

i had a car and parking was

there is no pool or towels provided for swimming in the sea

nice location. central to jardim do mar. lots of free parking!

breakfast wasn t the best

the kitchen (which is part of the room) has a single ring (induction) and a microwave - enough to

there is only one outlet in the kitchen, which makes preparing breakfast very slow

the wifi was weak and we could not watch a whole netflix movie because it would not load

the pool area was great, with a nice pool and loungers

but the water pressure from kitchen faucet was very strong as we kept on splashing the water everywhere

the kitchen concept is different to what we have been used to, but dinner and breakfast have been very

pool was very cold as unheated but we appreciated the fact it was more environmentally friendly so

room was a bit small (not much room to lay anything and the wardrobe was in the 'kitchen')

breakfast was fab on the terrace

the mini bar is very expensive (beers that are 0,75 in the supermarket in the town are 4,50 in the

indoor and outdoor pool and spa with sauna and steam room

we planned on going to funchal but eventually only did the west madeira tour because my kids preferred to stay

maybe the only complaint was the gym, which is quite sparsely fitted out, but i don t go on holiday to get

breakfast was excelent

sandy beach on your doorstep and pool and spa on site

the property is stunning, the facilities are incredible and special mention to the room service menu which is

the outdoor pool area is a beautiful space with comfortable loungers and stunning views, perfect for relaxation

we spent there 10 days whith kids and all of us really enjoyed the time in hotel

check in and check out was quick and easy, room service great, good menu

great facilities for small kids and lovely setting

there is a free parking lot with an ample of spaces

the breakfast was great and delicious with everything one could want

the parking entrance was on a steep hill and blind corner but we managed it alright.

free parking, fantastic staff, great location to travel to sites and a peaceful stay.

breakfast is limited as it is only a small hotel, it wasn't replenished, so those arriving later

breakfast coffee - not good ud83dudc4e

room was clean, breakfast and dinner (vegetarian) was alright and staff was friendly

dinner and breakfast buffet was ok too

breakfast was excellent so ignore previous poor reviews

we then went for breakfast which i would describe as basic but completely perfect to set you up for the day

it has a well-equipped kitchen with all the pots and plates ready

mountain and as such the views are amazing but driving to it is a little difficult however garage parking is

more than fully equiped kitchen (including a dishwasher and a juice squeezer)

kitchen with all the necessary equipment

parking on a very quiet street just outside the house

was no room service and there was nobody to help with our luggage

subterrain parking place could become crowdy if the hotel is full, and the access in-out could be difficult

breakfast is good

great variety of food on breakfast, spacious and clean room, good spa area with swimming pool and sauna

buffet style - kids really enjoyed the food selection

roof bar was closing very soon, we didn’t get chance to visit when we were hiking during the days

the drilling in the room/corridor next to me was affecting my work poor wifi (but this was fixed the last day

wifi but you got it on the front for free and in reception but who needs facebook on holiday

the breakfast was very good and the surroundings beautiful to experience levada-walks

small pool on the 7th floor terrace was great and the bar area was perfect for the sunset view over ribeira

called a spa resort but facilities were not great, max 2 people to enjoy

place was so quiet we practically had it to ourselves, they brought breakfast up, the bath in the room, infinity

as in many places in madeira, you need a car to reach the place and parking is limited

having breakfast each morning on the terrace was a real bonus, and the staff even organised a breakfast

the place was also very clean, well stocked with soap and shampoo, the room service was great as well, no

was my second time and i wish i could return sometime in the future stable wifi, washing machine, kitchen, tv,

music included this was my second time and i wish i could return sometime in the future stable wifi, washing

big spacial room with well-equiped kitchen.

view, helpful and cheerful owners of the house, spacious room fully equipped with nice nice kitchen, and of

clean, kitchen has everything you need

gym could do with a water fountain

the breakfast was one of the best i've had with a huge selection of fruits, breads, hot counter to meet

breakfast with a variety of

we went on a couple of walks up the hill where there was a cute bar and shop, the hill was very very steep and

in gym nothing have worked and reception had no idea how to switch on anything so i had to google

no dedicated parking (not a problem for us, but will be a nightmare in normal times)

staffs are helpful kids enjoyed spa and pool

amazing setting in the mountains, gorgeous views. the kids loved the swimming pool.

the views are amazing! the rooms are comfortable and decent size! good car parking

wifi didn't work the second night of our stay, hotel staff blamed it on the fog

really liked the rooms because i was able to access my kids

nothing really, a shame the vintage bar on the 5th floor seemed to be closed when we were there.

enjoyed the pool area with great views and acces to a bar

there's a pool bar open all day and a restaurant open in the evenings (you need to book)

pool & breakfast

breakfast was excellent, including catering for my husband's gluten free needs

rooftop pool and breakfast

hotel was set in the middle of the bustling village but was an oasis of calm and the rooftop pool was a fantastic

the very excellent included breakfast. the best i have seen in a hotel.

tasty breakfast with fresh fruit, freshly baked bread, pastries and more

very good location, comfortable and great breakfast with super bay views.

excellent food, lunch was very good and breakfast was excellent

restaurant staff provide very good service and rooftop pool is perfect for a hot day

room service was too early in the morning

the pool is really nice and the sitting area next to it the photo i added is from the restaurant

room service menu not great either

hotel, friendly & helpful staff pool bar is good pool very clean & looked after close to

the access to the pool and beach were super nice and easy accessible

we enjoyed the breakfast as well, very nice selection of available food

breakfast, very spacious room, big balcony with amazing view

amazing location, friendly staff, tasty buffet, beautiful pool. amazing personal patio.

easy parking, calm pool area with drinks, no kids around

a bottle of water in the room, certainly no tea or coffee making facilities, nothing in the mini bar fridge

if you're renting a car (which is highly recommended in maderia) then free parking is a big plus and it's easy

drinks in the bar were exceptionally cheap

don t eat egg, the restaurant catered to our requirements and with notice we had vegan cake, breakfast and

the kids club schedule that was posted wasn t really followed

we had a jnr family suite so our two kids shared a room with individual beds and we had a good size

room had seaview and was on lower floor but easy to get to pool etc

recliners around the pool were tired tea making facilities in the room had no milk gym not well

calm hotel, not many kids were there, good place to relax

during daytime breakfast and dinner is available

gym is not great (only a few cardio machines and on the first floor landing (so no separate room)

swimming pool very nice, in case it is crowded or full of children you can always go to the ocean just

the pool area was spotless.

shuttle bus system to funchal worked very well but you do need to book in advance both ways

rooms, beautiful faded beauty of the gardens, quiet, good food for breakfast, dining and in the pool bar, pleasant

there was an excellent choice of restaurants and a very good buffet at breakfast

garden, flowers, garden view, big bed, piano which we can play, pool bar with dinner

courtesy shuttle service to funchal city center (according to schedule times only).

historical feeling and beautiful location, parking

wifi doesn t work

in front of the gardens, bedroom is spacious with large bathroom, panoramic balcony, nice breakfast, vintage

mediocre to bad wifi in an otherwise great hotel might have kept them from a 5 out of 5 rating

free parking on hotel site

room service food on first night was poor quality

at the beginning, i was in a single bed room and its wifi was weak, so they moved me to a another bigger room

had some smell (possibly from the drain) and there was a shrill sound when the kitchen exhaust was

and we could put the kids to bed, and relax in the lounge

good breakfast buffet, plenty of choice

i had no wifi in my room, but that was only a minor inconvenience.

food offer for breakfast is good

the outdoor terrace was elegant and the 3- level pool was absolutely wonderful and elegant

hotel in a nice location with its own gardens and easy to get around to the pool area and the gym the dining

stunning location. beautiful pool and spa and gardens.

truly beautiful, including a mini botanic garden, beautiful historic house , wonderful pool and spa area

breakfast was generous and set beautifully within their garden

5 acres of gorgeous gardens, pool and resident giant tortoise

very comfortable sunloungers and very clean restaurant - we only dined here once - very tasty bar - amazing

setting overlooking funchal but need to use the shuttle bus or get a taxi ( 7-10 each way) into town

the mixer tap in the kitchenette was plumbed the wrong way round so hot flowed cold and vice versa

breakfast omelettes are made to order & scrumptious

it was lovely packet in the kitchen, there was even a thermos with hot coffee when we came home late at night

the breakfast is excellent continental style with a la carte menu.

quite and large room with kitchen

the room had a fully equipped kitchenette which is handy for those travelling with kids

breakfast was also good and richful

the breakfast was really nice and the area was a nice area too

hour in cocktail bar didn't include cocktails

the room had a balcony and kitchen and was very comfortable

the breakfast buffet was excellent with many options every morning and the rooms were well

aircon and fan,rooms cleaned on daily basis, comfortable double bed with huge duvet, tasty breakfast of many

decorated, amazing buffett breakfast, fantastic facilities

spa area was also quite dirty at times

indoor pool and sauna were great

the breakfast and evening buffet were excellent

the spa area is nice and the jacuzzi positioned toward the

we really enjoyed the breakfast and dinner buffet which were varying sufficiently from day to day to keep every

the spa was a lovely place to relax after a day walking in the mountains

it was an absolutely lovely breakfast served by commited personel.

the outdoor pool area loses the sun after 4pm. not really their fault!

good cocktail bar and happy hour(s)

you should also extend the outdoor pool hours, the views from it would be unbelievable in the late night hours

views from the hotel over funchal are breathtaking, the pool is incredible, the staff are lovely and the location

should add a little bit more equipment to the gym, it does not need several bicycles or treadmills - just some

facilities for swimming and jacuzzi, beautiful views over funchal, very helpful staff, free parking

breakfast room , terrace views and swimming pool service by angela at front desk, daniel and marco in the

mini bar was broken, the soundproofing is not up to scratch as we could clearly hear the people next

were very nice room had a lovely view and was quiet except for first night with wind no big deal breakfast was

free parking

breakfast was amazing the staff very kind and friendly always trying to please great variety and

massive breakfast too

barbora from spa recetion and last but not least abu who was making great cocktails thanks a

laundry service at super speed!

the breakfast buffet was exceptional

room was airy, spacious and great for a couple

reception staff were very helpful & bar staff too, taxis booked when needed & ice for the room when requested

beautiful hotel, great breakfast and friendly staff

room service and food in general wasn't great, but there are tons of restaurants nearby.

were open and we were melting inside the room until early hours of the morning when we called room service

our bed was huge and comfortable; the breakfast was brilliant - lots of choice, and a great outside dining area

a little surprised that so few people used the bar later in the evening, however we have never holidayed so

stunning sea views. adults only

is very small, and always english breakfast is very poor, i realize that in this context of a gym it is difficult

adults only but directly above public lido so summer holiday noise a real issue- no sun on balcony

minor issue was no spa staff on site for treatments, but could ring to arrange

wifi was really bad and we had a strange smell in the room tje while time which was't really nice

spa area (with sauna) included in the price

wifi is essential, even in the second room there were about 3-4 hours when the internet was down in

very relaxing areas, spa nad pool amazing

facilities were great including pool, spa & gym

the spa is great

not make use of swimming pools nor spa but they both looked fine

coffee could have been better and the gym certainly needed a good update.

i saw at least 20 kids fall(happily without any injuries) but a boy got his feet injured and bleed quite a lot

can enjoy your time within the building thanks to internal and external swimming pool, jacuzzi, gym, tennis

plus the bar and all the sun loungers are great for the sunny days

bathtub parking - it was really hard but we somehow managed to do it, you can get used to it

very clean and comfortable good breakfast

just loved ot ,staff lovely, food lovely, swimming pool lovely, all good.

was renovated, all new and extra clean and fresh, balcony with view on the ocean, own kitchen with all equipment

we were with kids,its impossible to swim in the ocean with little children

next door kids am cooking food - not part of the hotel i suspect

next door kids am cooking food - not part of the hotel i suspect

wasn't very varied, but very fresh and tasty); availability of parking and playground for kids; good location

the gym is well equipped

very nice location with very good service, nice pool and good breakfast

bed, breakfast, gym, staff very profesional

room was large, as was the bathroom and all very clean, room service was good

the pool has great views, the rooms were comfortable and the breakfast had a huge selection

the views from the hotel were stunning and the pool and spa facilities made for a very relaxing couple of days

stayed in the deluxe junior suite, a beautifully appointed and spacious room

the gym was well equipped

location near old town, free parking

love the spa and gym

the breakfast is not amazing its just ok. the minimum necessary.

staff was just fine, great facilities swimming pool and jacuzzi excellent

next to the laundry room (think washing machines which are on day and night) and b

is enough entertainment around to not spend much time in your room anyway, between the swimming pool, the jacuzzi

lovely pool and leisure facilities, staff v helpful, good variety for breakfast

we ordered some room service and the food was delicious and not expensive

wifi was unreliable at times (on apple devices)

really spacious excellently furnished room. breakfast superb.

breakfast, kind and professional service at all times, great bar and restaurant service, and the possibility to

depressing and not well manteined, outside pool is just ok and little with no shallow end for the kids

to park around if you did not book it ahead and pay for it - because of lack of parking in general this is

common areas are great, you can enjoy the pools, the tennis and the gym and the outside bar is also quite ok

parking available but limited, ensure you ask in advance

great location. spa massage was really good.

a nice pool area with a bar, tennis court and a spa and all of the hotel was kept immaculately clean, staff

had two interconnecting rooms (for us and the kids) directly above the bar where concerts were held daily

is amazing, lunch at the pool bar is delicious, the italian restaurant was lovely

sparkling wine which was a great start of the day :) hotel has several pools (indoor/outdoor), gym

kids being loud

happy hour at hotel is an extremely cool feature, greatly appreciated :) gym is very big with a panoramic view

pool and bar area lovely, great staff

especially helena at the pool bar excellent spa staff value for money very helpful manager who obviously wants

wifi unusable on second floor

wifi didn't work in the room, but it did work in front of the hotel, which was a big shock to me

the room service was everyday which was very nice

parking problem and parking price.

great pool and

free wifi

parking space

and clean room, very tasty breakfast with good variations, free private parking, helpful

hotel fantastic staff from reception to cleaners to restaurant and bar staff wonderful breakfast plenty of choice

breakfast had a great variety of what to eat

gym facilities were a little basic and could be impoved with a few other pieces of equipment such

stayed for a week half board,pool view room

pool was a great bonus, open to the outside

great view, nice small gym, helpful staff

location and value for money, i particularly loved the pool bar , perfect to relax after all day out

modern hotel with rooftop pool & terrace (unheated) + large room with good wifi + good buffet breakfast with

everthing i love the pool

great location, friendly staff, hygienic and also nice breakfast buffet

we had to get someone to the room to troubleshoot the broken ac unit and wifi that would not hold connection

a romantic retreat or simply to be in a serene atmosphere, particularly because there are only adults and -

being an adults only hotel meant time by the pool was quiet and relaxing

helped us with a taxi early in the morning on the day of departure and they also gave us a packed breakfast

spa shuts too early at 7pm

gym equipment needs repair-rowing machine would have liked option of bed and breakfast as apposed

box - beautiful gardens well tended, fabulous floral scents in the warm evenings, generous breakfasts, prompt

the indoor swimming pool was great as too cold for the outdoor pool in winter

the gym equipment is very tired and needs updating.

bar and restaurant prices are high reception staff could be more welcoming and

the hotel was clean and breakfast was exceptional with plenty of options

breakfast with gluten free breads and dairy free milk, plenty of hot and cold options to choose

friendly staff, great breakfast, close to restaurants, shops, close to bus stops

working hours for gym and pool could be extended

great location - cool view out - complimentary fruit in a room - friendly stuff - great buffet breakfast & dinner

had an excessive amount of children in it during the stay and the noise and behavior of these kids was awful

i wish the the outdoor pools had been heated. it was just too cold to swim in them in december.

good pools, but a very dated gym

large and yummy breakfast buffet and very friendly

the garden was lovely and the room was nice too swim pool lovely jacuzzi gym

free parking was full, luckily there is cheap parking nearby

the bar is terrible. this is my only real criticism of the hotel. it needs a proper bar.

wifi could have been stronger

maybe the bar should open downstairs for sun downers. waste of a space in the evening

the hotel also was kind enough to provide free parking based on availability, but there were plenty of (paid)

terrible wifi

a very good breakfast buffet is offered in a restaurant that faces the ocean

with excellent facilities: room, restaurants, spa and gym

large family room with a separate room for the kids was terrific

facilities, stunning location, pools superb, excellent range of exercise classes, and gym (les mills classes

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

the hotel wifi is extremely poor as it has been for years unfortunately

this place was extaordinary thr staff were so attentive fatima the room service on floor 11 went above and

the pool area was amazing over looking the water

the spa and the pools need renovation.

there's no good gym

delicious breakfast with very good selection

the spa was also exceptional and all of the staff excellent especially the shiatsu massage

the gym equipment was good and the snooker room and board games were useful for the rainy periods

fabulous spa and gym and everyone went the extra mile to make our stay fabulous

the staff is very friendly and helpful and the spa services and atmosphere are amazing

the food at the pool was below par

were there 5 days and could not get a reservation in the spa nor the michelin restaurant

high quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

we very much enjoyed the infinity pool and played some tennis on a well maintained court

superb breakfast. fabulous suite and the view was heavenly

madeira fantastic staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa

older kids should be allowed to enter the pool on the 16th floor

the kids was amazing

the kids was amazing

pampered service and great location, the staff in simple words cannot do enough fore you, the sky bar is an

there was a lovely warm spa pool with an inside and outside section, meaning you can swim from one to the other

everything was great, the staff is so nice, so helpful. good breakfast, nice swimming pool!

wifi very week and some staff sometimes could improve attitude

downside was the room service didn't bring the right food at one instance, but they were professional about it

our personal highlight was the unwind together session we booked at the spa - just fantastic and amazing

it was a very nice stay, nothing to complain about. big room, good location and fine breakfast.

room is comfortable and clean the breakfast was really good and you can also enjoy the sun rising behind the

and a laundry room 4 mins away

phone in the room didn t seem to connect with reception so had to go downstairs to ask why the wifi didn

wifi worked very well

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

being able to sit outside beside the pool is very nice

the chocolates, two-time room service everyday, the complimentary two night room upgrade.

pools, spa, restaurants and bars, staff, amenities, room service, rooms in general, all is amazing

the suite rooms have a separate kitchen and there is room service available so private dining on the terrace

it s a very small issue but the wifi could be better.

good breakfast

the wifi in the room was quite weak, but fine everywhere else in the complex

we booked the hotel specifically for a heated pool so we could swim regularly and kids could spend time playing

wifi is not working - i was not able to work from the hotel

swimming pool at the top of the hotel with a nice bar area

perfect, breakfast perfect however it says outdoor pool adult only by end up with kids in the pool

from the initial reception area through to the bedrooms and roof top bar and pool

wifi signal in our room was poor, but the hotel did provide us with a wireless router that solved

free water dispenser, comfortable bed, great breakfast, helpful staff

the breakfast was outstanding, customer service was great and the room was very comfortable with

spa included in the room rate

selection was limited with stale pastries, very greasy bacon and one or two sugary cereals for kids - not what

my 14-year-old son loved the spa and gym i'd give them 10 stars

would be good to have more food options for room service.

the wifi also wasn't great

facilities were so good, small rooftop pool and sun loungers a

wifi worked fine

bar

breakfast was top rate. better than expected

50 plus tip for one with room service

room service was friendly and flexible (we were traveling with a toddler)

excelent playground for kids, but need to fix the kids slide

first day breakfast was served on the veranda overlooking the ocean

clean, friendly and safe. great with little kids.

location friendly staff large breakfast selection, relaxing spa and nice pool area, never too

we were made to feel welcome and comfortable by the staff, who provided us with room service while we waited

breakfast buffet was lovely with eggs cooked to order, dinner in the restaurant was exceptional

happy hour, roof terrace and pool, gym, musicians in bar mostly capable and entertaining

great breakfast, excellent location, very helpful staff.

parking in some parts of the day is quite hard to find, but not much the hostel can do considering

she gave me coffee, wrote down stuff for me to visit, helped me with my laundry

the whole place was very clean and there was everything we needed: fully equipped kitchen, towels and even a

- no parking on the property of the hostel (but you can find a spot outside and walk from

not far from centre, not too much up, clean, comfortable with everything in kitchen you need

staff at the pool bar just did not want to serve any of us up there (and there was quiet a few of us) the pool

cruise in front of the room service in the bar in the evening was slow

wifi is super fast

the pool is cold and usually filled with kids - even in the jacuzzi where there's a warning explicitly saying

lovely sun bathing and pool area and for the fitness afficianados lots of gym equipment in the open sir

around 10pm i found the bedding hadn't been changed but the receptionist asked me to pop in the bar for a drink

breakfast was simple but did the job. location is excellent. the room was plenty big enough.

wifi sometimes did not work.

great value food served in the bar or restaurant and a lovely morning breakfast

great location, good breakfast, very nice staff, good vibes

decent wifi connection

our room was very clean; the beds were comfortable and the wifi worked perfectly

localisation laundry service good deal

comfortable beds, clean rooms, water is hot, wifi is fast, reception smile and greet you

the room - spacious, quiet, spotlessly clean, with great wifi

wifi was reliable

unfortunately we had to leave very early in the morning and we couldn t have a cooked breakfast, but they

great location, free car parking

wifi good

breakfast was good

breakfast was amazing loved the rooftop pool everything was amazing

the hotel restaurant, noz, was lovely too - breakfast was great every morning, with lovely bread

it was really good and near to a number of restaurants loved the roof top pool and bar area which has fantastic

the gym was small but it's a good addition

do the rule that you can not put towels on the pool bed for the whole day

no wifi/pool

location; shop under; breakfast; staff;

the breakfast is very basic. no eggs. but with fresh fruits. so a fine start of the day.

good breakfast included fruits nice big rooms

no wifi in the room and ants in the room. the shower hadn't any pressure for hot water

roof top pool was great and the rooms were very clean and very comfortable

really good place, amazing and good staff, great breakfast.

great buffet breakfast, piano and pool table

location, fantastic breakfast and friendly staff, nadia on reception was very helpful.

great common areas, big bar and separate restaurant

wifi was weak in our room. only got good wifi in lobby.

no room service. no coffee in room

the rooms were clean and comfortable, with room service every day

wifi was ok - just about ok but definitely not great.

good breakfast variety ( everyday is the same, but pretty good choice even for vegan)