amazing views from the balcony and indoor pool

to offer; there s a small gym and nice game room with ping pong, billiard and chess and a nice spa as well as

wifi was really poor.

parking was easy, secure and free of charge

great room, very clean and great staff. very good breakfast.

we had a little kitchen which was great for what we needed, the mini fridge was a huge perk and a small balcony

the gym was well equipped

free parking was a great addition and the parking lot was spacious

pool and spa are very well equipped too and the staff is kind and helpful

decor, facilities, restaurant, pools and spa

staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa is stunning and

be attractive - many beautiful eating areas and the large swimming pool is a win for those with kids

rooftop pools are adults only, so if you are visiting with kids, like we did, you are a bit limited to downstairs

the kids club wasn’t very good

older kids should be allowed to enter the pool on the 16th floor

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

however the hotel has its own restaurant which is handy and an over the bridge pool, with kids facility

located and had all the amenities required, including breakfast

my only problem (and not a major one) was that i could not get wifi in my room

access to the parking difficult to find

hotel has a classic style, all the staff were helpful and friendly, the breakfast was great and the facilities

location. shower was excellent. late check out time of 12 noon

early check in granted

pastana casino hotel is lovely with very welcoming staff and great facilities

which was again very nice, outdoors pools look also great and great view from the rooftop pool breakfast was

pool bar only had 2 staff, so when it was busy, there were long waits for food and drink (the only place

the wifi was not reaching all the room, we only had signal next to the door

with two small kids and bags often it was an issue

the pools are not heated and it is not very child friendly with kids not allowed in certain pools, e

gym has been relocated and not really adequate and similarly parts of spa out of action

strict about not allowing kids in the hot tub even when it was empty (no adults) and not actually very hot

be better to cover the terrace sides with tall glass frames to prevent the wind from blowing the pool lounge

the gym was one of the most moderns ones we experienced in hotels and the breakfast was great

friendly stuff helped with wifi , awesome vew

we even got a real baby crib (while most other hotels only have pack&play for babies and kids)

sea views, kitchen in the room, great variety at breakfast, access to pool and rooftop bar

the chocolates, two-time room service everyday, the complimentary two night room upgrade.

food on beach bar is good and not pricy for this category of hotel

they serve dinner only till 9 or 9:30 pm as room service which was very bizzard and wired for a 5 star hotel

i was only able to have one meal at the hotel other than breakfast, however there are many great restaurant's

kept getting wifi security at risk notices! tv was also patchy at times.

pool was a great bonus, open to the outside

at the gym, the treadmill wasn't working properly..

the pool was excellent

well kept communal spaces including a large outdoor pool, sunbeds, indoor pool, small gym and a rooftop terrace

the gym needs a small upgrade on weight dumbbells

free wifi signal is a bit poor from rooms and i was on my data plan throughout the trip, but this was

would not recommend room service in the late evening

spa facilities as in the process of being renovated

was disappointed to find that the spa was deactivated, as i was expecting to do a spa day on my birthday and

gym should be open earlier. more available staff at pool bar in afternoon.

box - beautiful gardens well tended, fabulous floral scents in the warm evenings, generous breakfasts, prompt

wifi availability limited to a couple of public areas

entertainment for small kids

gym equipment needs repair-rowing machine would have liked option of bed and breakfast as apposed

the overall atmosphere and location good value for money now have wifi in all the rooms

great buffet breakfast with cook to order options

spa and sauna only work part time

we phoned to order room service and was told 'we are too busy you cannot have room service'

enjoyed sauna and swimming pool

but the hot tub was as cold as the outdoor swimming pool, in january

perfect, breakfast perfect however it says outdoor pool adult only by end up with kids in the pool

spa was a little cold but staff amazing and felt amazing after treatments,due to covid the hot tub

no gym hotel is inside a shopping centre. jacuzzi wasn t very warm.

free parking

the room service food was later than promised and cold on delivery

breakfast was top rate. better than expected

was amazing, breakfast really good and bar snacks excellent

of local kids hogging the roof top terrace noisy drinking and smoking

you can have coffee or food there and swim in the pool if you want

breakfast was just all you needed, a reasonable selection.

good spa and restaurant

the pastries in the breakfast can be further improved.

breakfast great service hotel agreed to late check out (5pm) helpful concierge

we could choose the continental breakfast room service, or a sumptuous spread down by the pool

parking in front of the door is limited

the violin/guitar duo who performed in the mirimar cocktail bar were also outstanding

i wish the the outdoor pools had been heated. it was just too cold to swim in them in december.

good pools, but a very dated gym

large and yummy breakfast buffet and very friendly

the happy hour in the winter garden bar was good value for money as i enjoyed several glasses of bloody mary

the new facilities with indoor pool, gym, sauna and steam bath

indoor pool, spa and gym where also really nice and brand new

wifi was very slow & disconnected frequently

very nice spa and the rooms even tho being a little oldish, felt super cozy.

spa hours - not a massive issue but i didn t get to enjoy the spa cause they were closed on

very comfortable sunloungers and very clean restaurant - we only dined here once - very tasty bar - amazing

the hotel was very careful to our needs and also sent us to a delicious and generous breakfast when we checked

breakfast was fine, even if i would have preferred to have the buffet instead of a la carte

breakfast was fantastic

is 15 minutes walk down to the centre of funchal (and ~ 7 cab ride back up if the free hotel shuttle times

the food at the pool was below par

breakfast views from the avista restaurant are stunning

served+ pick up table breakfast

breakfast was excellent

the menu of the main restaurant. breakfast was good, but the evening menu is not so good

perhaps the spacious gym could be

breakfast in the morning is top notch

great roof top pool and bar with lovely views of funchal

shower drain was clogged and room service didn't take care of that

location, good little gym

was as if they hated their jobs, we ordered room service and she was crazy rude, i actually laughed because it

breakfast was amazing loved the rooftop pool everything was amazing

breakfast was excellent and all the stuff is amazing

fabulous rooftop pool and bar area

the rooftop with an infinity pool was great for relaxing and the view

it s a great place for kids, they aren t limited in what they can access and are made to feel extremely

the breakfast at the il gallo d oro every day but we had to leave early for an hike and the room service

completed check by offering to go to the back office to collect a welcome drink for us and the kids, we (politely

hard to find anything but what can be improved, definitely the breakfast option you get at your room when you

the spa and pool area was also amazing

my room was very large and comfortable with great wifi and much appreciated air conditioning

parking is a bit further away and the parking spaces are a bit small

free efficient wifi

wifi at room no. 303 could have been better.

located hotel in funchal friendly, efficient staff quiet comfortable rooms excellent breakfast

the breakfast is excellent

facilities, free parking which is needed in funchal and you definitely need car on madeira island

beautiful infinity pool also an indoor heated pool and a garden area

there is a shuttle to and from city center, the breakfast is very rich, the staff - more than helpful

car parking available

the breakfast was also amazing

location, clean rooms, good breakfast, and over a very nice stay.

it was great having breakfast included

wifi worked fine

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

it wouldn't be a hotel for kids as it was mostly older people and couples, kids could get bored

there were no pool towels available as they hadn t come back from the laundry

it wouldn't be a hotel for kids as it was mostly older people and couples, kids could get bored

i also liked that the room had a kitchenette with a working fridge, teapot and stove, as well as plates, pots

didn't try the pool cause we had just one day to stay in town and not be hiking somewhere and the lady from

is actually outside (you need to get out from 1 of the hotels outside to go to the indoor pool), gym - which is

good wifi service

used the gym and it was

had a kitchenette, a balcony and plenty of space for 2 people

swimming pool and terrace, wifi works very well

wifi wasn't working when i got there, so had to use an external mini router that they provided me,

very clean quiet while in the very centre comfortable bed fast enough wifi (60 mbps)

comfortable beds, clean rooms, water is hot, wifi is fast, reception smile and greet you

good wifi

wifi could be improved, kettle in the room, some coffee, a summer duvet would be appreciated

with excellent facilities: room, restaurants, spa and gym

it was splendid experience ,we needed more guided adult and kids entertainment in the hotel

• great food choices on both breakfast and dinner

rooms with tiles, wonderful balcony with glas, large room, very good reception and room service we loved the

location, public transport, easy car parking in garage, sea view and park, more restaurants, spa &

there was some musical attraction every night for free by the terrace bar near the pool, which is nice if you

breakfast : staff really unpleasant, not friendly and not helpful

gym and great varied buffe

the sauna was really small and uncomfortable and the spa area was lackluster

place and other rooms are super clean, there was never a lack of hot water in the shower, the breakfast buffet

restaurant, bar and bbq - delicious food for any taste

wifi was medium speed, but reliable

though hotels entrance and spa look very good, rooms and pool area are outdated and would benefit from an update

to use the spa (jacuzzi, sauna) it's 10 per person for 3 hours, i think this should be free

pool was fantastic, and kids really loved it

a quiet location, excellent staff a short taxi ride will take you into funchal or you can use the shuttle bus

shuttle bus timings such that you have to return to hotel late afternoon which can trap you into an

pool side bar was really nice - great views and great food

there is a large and very clean outdoor swimming pool with a sun deck and a snack bar next to the pool which

the gym instruments are slightly old/used and might need to be replaced...

location and value for money, i particularly loved the pool bar , perfect to relax after all day out

we made use of the pool multiple times, including drinks and tasty lunches

the pool area is also nice and you have a great view

bar on the reception floor never seemed to be open and the gym only had 4 items in it, there was no air con and

food at the pool bar was good too

room service is a great option

adults only is clear which leads to a quiet and sedate atmosphere

rooms are spotless and the pool was lovely with plenty of sun loungers available

wifi in the room didn't work

spa shuts too early at 7pm

breakfast is nice

sure some partying kids yell at night (its in the middle of the centrum) and i got ants in the bathroom but

wifi didn t work in the room.

the breakfast was disappointing

no wifi in the room table and chairs in the balcony in the horrible condition

was good that the breakfast was included in price but in general we were not extremely satisfied with it since

breakfast is bread with ham and cheese and yogurt and plum jam

poor wifi connection breakfast had limited options no fruit available

rooms are nice and clean, beds are comfortable, rooms with tv and wifi

wifi signal was really low in the room but to compensate the tv channel selection was impressive

from estrada monumental on foot but it requires a bit of an uphill obstacle course through the spa building or

says that there is a spa and wellness center, but is not (just room for massages) have to wait in a queue for

and breakfast selection was really nice with cooked breakfast and all breakfast staples

pool and the pool bar are nice

clean and comfortable spacious room with very good housekeeping every day great views from room location all

the room was great, like a suite, two balconies, with a small kitchen

one night (saturday) the noise from the cafe / bar below went on well after midnight

location and the staff is professional and friendly, kids love them.

the same breakfast every day.bad coffee.very uncomfortable beds for kids

the staff was very nice and polite,the room was very clean,the food was amazing and the pool was lovely

delicious breakfasts, convenient parking

the entire staff, from office to pool bar and dining room was very kind and helpful

too many kids in the pool and in hotel making it noicy

the water on the outdoor pool is at a perfect temperature and the pool flooring is non-slippery, fabulous for

breakfast buffet was really good, very good drinks at the bar right at the entrance

children) and there is one large pool (heated and indoor/outdoor) that is specifically for the spa area

quarantined after covid test was a delight to relax in our room ( on balcony) with a splendid room service meal

kids being loud

trim the small vegetation just in front of the pool chairs around the main pool, in order to allow us to see

was great: the room was spacious with a view to the pool and ocean, breakfast included a glass of the sparkling

with plenty of choice good sized, clean room with comfortable bed sun terrace and swimming pool on the roof

location, room, pool

sure we could be there for breakfast or else they would have made a plate for us, a very cool pool and a great

nice and helpful hotel staff - beautiful view over the city from the rooftop - tasty breakfast - gym and swimming

the front desk lady was not very warm and friendly even with the kids.

the wifi quality was very poor with frequent disconnections and very poor speed.

lovely staff, perfect location, excellent breakfast spread and fantastic facilities

the room was spacious and clean with a large outdoor terrace with sea and pool views

breakfast was varied and good as inclusive

the pool has great views, the rooms were comfortable and the breakfast had a huge selection

didn t get to use the pool because the weather was not so good but the roof top bar was lovely

rooftop bar and pool. i like that they arranged airport pickup also.

great breakfast selection.

the rooftop pool and bar have fantastic views

we really enjoyed room service, location and helpful administration.

parking in some parts of the day is quite hard to find, but not much the hostel can do considering

she gave me coffee, wrote down stuff for me to visit, helped me with my laundry

clean bathroom, rooms are big enough for two people,with international channels and good wifi

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

car parking is possible on the street

not much. free parking was good, as was takeaway bags to make lunch at breakfast

trust me, kids won’t go hungry here

piano bar not open

laundry service was patchy

i saw at least 20 kids fall(happily without any injuries) but a boy got his feet injured and bleed quite a lot

indoor pool could be a little warmer.

nice outdoor swimming pool with good food

the staff were lovely, we were graced with late check out because the road was blocked due to a marathon

good food. very nice spa facilities. great place.

we had a massage at the spa which was definitely the best we've ever had

we had room service one evening as we have two young children and the dining room had a dress code which

very nice pool area

babycamera not working with wifi in room.

wonderful pool and great views

spa could be a little bit cleaner (especially floors).

great ambiance, excellent service and breakfast, lovely pool area

gym could be better / improved their three jacuzzi s aren t on at the moment i m assuming due

husband appreciated poolside bar service

the food was exceptional with fizzy wine at breakfast and an excellent a la carte dinner menu

was no information in the room regarding use of the spa or room service

i appreciated the late check out and early check in to coincide with our flights

the breakfast is fresh and has a wide variety of options

the spa was not accessible because fully booked

is new, facilities are clean, good views, room service was kind with nice additional touches (snacks etc each

reasonable sized gym

both the rooftop terrace and the ground level terrace are great for relaxing and suntanning; the pools are not

decorated, excellent location, super friendly and professional staff, excellent restaurant and spa facilities,

the reception staff and the spa manager

bed for kids could be much better

great building and supuerb rooms. lovely spa and pool. breakfastfast was excellent.

there is an honesty bar and plenty of rooms to sit in to have a drink if you didnt want to sit outside

have beautiful gardens at this property and have an incredible view when we ate breakfast in the morning

the wifi didn't work at first, but was corrected quickly by the staff.

the hotel is very pet-friendly - our little django loved it

the wifi was a bit spotty at times.

mini bar pricey

that it is small, staff very friendly, good location, adults only.

as it is an 'adults only' hotel, there is no noise from difficult-to-manage kids (and we had four children but

gave us great tips for how to plan to see the sites for the duration of our stay good wifi reception throughout

staff, location, bed, breakfast, view, pool

breakfast omelettes are made to order & scrumptious

friendly, smiling personal, spacious room, personally cooked breakfast (porridge, honey pancakes, etc

nice room with kitchen, breakfast, friendly people

kitchen furnituure was definetily out of repair

rich and delicious breakfast

very clean and nice staff. swimming pools are very goods. kids loved it.

good location,superb breakfast,excellent bar staff,& the happy hour was really enjoyed.

laundry was cheap enough and delivered promptly back to us the following morning

were 4 adults, but we got a family room where 2 beds were for kids

room had a small kitchen that probably the guests before us fried some fish where the smell stuck and was not

we had rented a car from the airport (the hotel also offered us rent a car), there was a parking with enough

there is also a gym with a few equipments

the staff was super welcoming, the view is great, parking is easy on the lot across the street.

facilities for swimming and jacuzzi, beautiful views over funchal, very helpful staff, free parking

outstanding breakfast, very kind staff, beautiful view. has free parking.

wifi is not very reliable and it's often necessary to resort to your own data

the staff, the breakfast, the location, the free parking and beach towels, the everiday cleaning and the views

friendly helpful staff, great breakfast.

the wifi was poor

the swimming pool requires some attention.

kids menu at the a la carte restaurants was pretty poor and unimaginative (pizza and burger)

and the pool bar was excellent :-) underground parking free of charge

except the wifi in our room was just about average

when checking under the bed for items the kids may have dropped, i found maltesers

at dinner you basically forced to pay 4 for a tiny bottle off water which was a let down,the gym has very

was very close to the beach which was great fun, the breakfast buffet was splendid and the kids really loved it

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

the gym could be slightly more modern with a sound system that you can connect your phone too, however

it's pet friendly which is great for anyone who travels with their dog or cat and has a very nice

had some smell (possibly from the drain) and there was a shrill sound when the kitchen exhaust was

breakfast was very good with many options and very fresh stuff

recliners around the pool were tired tea making facilities in the room had no milk gym not well

all pool n bar staff friendly, helpful n professional especially juan and stefano

staff variety of food available snackbar spa and indoor pool

the juices at breakfast were appalling and were a serious let down given the otherwise high standard of

with her and both evening gentleman lovely and friendly bruna n other girls doing yoga n aqua gym classes such

gym is not great (only a few cardio machines and on the first floor landing (so no separate room)

00 everything is closed, the music and the bar are off

was supposed to be gym facilities

temperature in the sauna is quite low, and the water in the swimming pool is freezing, you don't want to go in

amazing swimming pool

breakfast was quite standard, similar to what you usually get in many european hotels

very great hotel! amazing view from balcony! great food beaitiful pool nd access to the ocean

staff at the breakfast was a bit rude

hotel, friendly & helpful staff pool bar is good pool very clean & looked after close to

can t think of anything unless the gym maybe which hasn t that much to offer.

historical feeling and beautiful location, parking

breakfast was very basic not like 5* hotel

staff was nice, breakfast is delicious

parking spaces are quite scarce, so you have to park your car inside in the area along the wall

the pool is great

a swimming pool at the top of the hotel, and a small garden, with a scenic view and some tables to seat and

very convenient parking area

beautiful gardens and swimming pool

wifi at best intermittent and then very weak. very poor phone signal.

property has been remodeled is beautiful and very comfortable serene environment top by the pool was

the staff are very nice the breakfast is lovely the rooftop is

the location was perfect and roof top swimming pool was just perfect thankyou so much to the staff at pestana

breakfast is perfect

not at all touristy, wonderful breakfast that you could eat in or outside, delightful roof top pool and superb

already mentioned, the breakfast was amazing and we thoroughly enjoyed the tasty food and drinks on offer

the rooftop pool and sunbeds were wonderful and the reception staff were so very helpful

food was amazing and the view luxurious they were really accommodating with the bags and a late check out with

the hotel had a bar next to the reception with happy hour from 6 to 7 pm, with some tasty drinks for bargain

a slightly warmer pool temperature would have encouraged me to use that more than i did

our room was spacious, elegant, and very comfortable, with a stunning bathroom and excellent amenities

points only - liquid hand soap and separate body wash could have been provided instead of bar soap

we loved having breakfast served to us outside the main house. so grand!

too much chlorine in the pools. gym very small.

we hired a car but you could also use the shuttle bus or local bus in and out of funchal

a big supermarket is close by, with also a bar inside

it was lovely, quite aria, awesome ocean view, great stuff, warm pool. great experience!

really liked the rooms because i was able to access my kids

nothing really, a shame the vintage bar on the 5th floor seemed to be closed when we were there.

rooms serviced everyday and you get bath gels, shampoos and body cream etc, safety box in room, parking onsite

it would have been fine to have wifi also in the rooms.

was really clean, the staff was nice, the room had a really nice view to the ocean and the breakfast was delicious

looks a bit old, but the garden, swimming pool are amazing ud83eudd29

nice view, friendly service, sufficient breakfast, good location, clean, comfortable bed, 3 swimming pools, good

kitchenette with no utensils, no wifi, no free parking for guests.

too expensive to use the spa and indoor pool.

real heating system in our two floors space, the ground-floor with the living and the kitchen had no heating at

the spacious spa was a plus

i also enjoyed breakfast were i had the chance to taste delicious cakes

breakfast was amazing

breakfast was ok

very nice dining room and swimming pool

cozy pool and spa area too

the gym equipment such as the running machine, wasn t working.

viewpoint right outside the hotel too could have stayed for longer with all the facilities inc gym, spa &

small kitchen had limited equipment if you wanted to cook but we ate out so it did not matter

view we loved having breakfast watching the view

very kind and polite to us, also the other lady who speaks spanish and also the boy during the breakfast

the hotel's sea view bar is amazing and the staff is friendly

good wifi

amazing views, amazing staff, amazing food. sauna and spa not to be missed!

at the coast is incredible and due to the fact that its an adults hotel it was very quiet at the pool area and

the location of the hotel directly at the coast is incredible and due to the fact that its an adults hotel it

excellent value for money with a nice breakfast included

parking sometimes difficult (only few places at hotel, parking in street so far ok), noise in

great suite with ocean view, quiet rooms, infinity pool, cocktail bar close by :), hotel

the staff was very friendly and helpful, the spa with the sauna was excellent and we loved that we could use

hours in hotel room until results of covid test at airport came through but had mini bar and free room service

good gym and swimming pool with

nothing for kids to get distracted with!

small kitchen which is big enough to prepare breakfast and a small dinner

breakfast is just ok

small kitchen which is big enough to prepare breakfast and a small dinner

the first one, in the bathroom and kitchen, the second one, the bathroom, the third one, in the fridge

free parking spaces are available, but some of them were already occupied

and i was mightily impressed by the fact that it was business as usual for the pool, sauna, gym etc

minor irritants like no mini bar and being required to sit at a badly positioned table throughout the stay

exclusive help from reception staff with cancellation of parking fine

comfortable hotel with nice swimmingpool, garden, jacuzzi, spa the breakfast is amazing

large pool, not crowded at all

would have been great if the menu is changed for breakfast and also salad selection is always same

), i think it would be fun the bar options - i love madeira wine, but it was served only as an appetizer, it

self-serve laundry available

the lobby to get anywhere in the hotel which is strange when you are going between the poor/gym/spa in your

in the evening isn t very good and nothing for children the snack bar didn t have ice cream

bar food and drinks were also good and the weather was great so we still managed to enjoy a swim at

gym,it was just made new one

there is plenty of space to park around, but our car got scratches during the night in the parking nearby

wifi is the only problem. it's pretty unstable.

there are some activities for kids

apartment was pretty big, comfortables beds, nice view and tarrace, well equipped kitchen and great bathroom

house at my disposal - a very large living room with a wide sofa and two beds, a well equipped kitchen corner,

music included this was my second time and i wish i could return sometime in the future stable wifi, washing

big apartment with kitchen and cool couch with tv amazing view from the terrace great and funny shower :)

big spacial room with well-equiped kitchen.

about this hotel just makes you feel amazing, from the pool facilities to the kind and warm staff

parking is tight, but manageable

best of service, very friendly and service oriented staff, clean, perfect breakfast ;-)

the pool was quite cold, due to the weather.

parking was on site and easy to park