the weather wasn't great during our stay, but otherwise the pool area would have been a vibe

breakfast room ambiente

parking is very convenient, there are parking spaces directly outside and also in the underground

parking is comfortable, on site hotel (not covered) at the entrance

pool & breakfast

breakfast was excellent, including catering for my husband's gluten free needs

we were pre-summer season so no kids around, pretty much couples or duos, very calm

the hotel is kept very clean and the staff are very friendly, the roof top pool is fantastic and i would

not at all touristy, wonderful breakfast that you could eat in or outside, delightful roof top pool and superb

fantastic selection for breakfast

excellent food, lunch was very good and breakfast was excellent

i also thought the rooms were very comfortable and clean and enjoyed the pool

spa facilities limited. nice pool on roof tho.

breakfast was good and eating outside was a lovely way to start the day

beautiful location, amazing view, perfect food and pool/sauna area.

breakfast was quite standard, similar to what you usually get in many european hotels

we enjoyed the breakfast as well, very nice selection of available food

staff at the breakfast was a bit rude

very great hotel! amazing view from balcony! great food beaitiful pool nd access to the ocean

room service menu not great either

easy parking, calm pool area with drinks, no kids around

lack of available facilities e.g. bar open

the wifi was poor

we always found a parking place in the court of the hotel

the price, cleanliness, hospitality, parking on property and good breakfast

bar area was the only downside for us

cleanliness - it felt covid safe, food, self-service beer and wine and fizz for breakfast was

the spa can be improved

staff at the pool bar where really not very friendly, especially the 'sandwich lady' made the food ordering

juices for breakfast were too sweet.

temperature in the sauna is quite low, and the water in the swimming pool is freezing, you don't want to go in

well maintained swimming pool

no entertainment for kids ( kids club, movie nights,

no mini bar in room

- local red wine particularly poor and no option even to pay for a better alternative - and the bar service was

impeccably clean, balcony overlooking trees, pool, sauna, amazing fresh breakfast in beautiful restaurant

gym could do with a water fountain

delicious breakfasts, ample parking

comfortable hotel with nice swimmingpool, garden, jacuzzi, spa the breakfast is amazing

times of the spa area (closes at 9) surprised us

lack of facilities for kids

the bar and restaurant staff were top class

breakfast was great, rooms clean and modern

:) also just an idea for improvement - since it is family friendly hotel - they could make some kids playground

at the beginning, i was in a single bed room and its wifi was weak, so they moved me to a another bigger room

a microwave and a kettle would be useful but it s not something you can t do without as the kitchen was

indoor and outdoor swimming pools, spa facilities, great choice for breakfast, good size rooms, view from the

kitchenette not very well equipped: very bad cutting knife, no kitchen

the mixer tap in the kitchenette was plumbed the wrong way round so hot flowed cold and vice versa

the breakfast is excellent continental style with a la carte menu.

place to stay - lovely quiet pool surrounded by beautiful gardens - breakfast very good - service outstanding

the hotel shuttle bus has very limited schedule but public buses are frequent and convenient, so there's an

the building, very nice location, breakfast was very good, staff were friendly and has a shuttle bus to take

the service the atmosphere the garden the pool the view the restaurants

excellent service staff so friendly and helpful large rooms lovely gardens/pool excellent breakfast and dinner

little kitchen equipment but maybe it was available if we'd asked.

the room had a fully equipped kitchenette which is handy for those travelling with kids

the staff in the reception bar restaurant and entertainment were outstanding nothing too much trouble and room

hour in cocktail bar didn't include cocktails

laundry was cheap enough and delivered promptly back to us the following morning

at dinner you basically forced to pay 4 for a tiny bottle off water which was a let down,the gym has very

room, enough for a family with two small kids without anytime feeling crowded; excellent pools, spa and training

the pool bar did not open until towards the end of our

the bar area was particularly nice

we were really well looked after, even bringing breakfast to our room for no additional cost when we wanted to

the reception staff and the spa manager

indoor pool and sauna were great

i didn t like the coffee at breakfast it had way too much sugar but these are minor details

bed for kids could be much better

the poolside bar downstairs was not operational at any point, leaving no option to purchase even drinking water

rooms and all the facilities were spotless and really well kept (including the two pools and the gym)

barbora from spa recetion and last but not least abu who was making great cocktails thanks a

service, the complimentary fruit and backing goods everyday, the bar with live music, the location with a lot

i thought the gym was a little small but not everyone goes on a vacation to workout.

wifi connection was not great

loved it being adults only. lovely ambiance and nice friendly staff

nothing to dislike. the wifi speed could be a bit better, but that was no issue for me.

and clean room nice swimming pool wide choice at breakfast amazing sea views from rooms and at breakfast friendly

the gym was poorly equipped

that it is small, staff very friendly, good location, adults only.

the swimming pool and the patio are excellent too

the sauna, steam room & gym were great too, just a shame we weren t clearly informed we had to book for them

the gym was clean and well equipped

the laundry service they offer means you can t just borrow an iron to do it yourself.

reception staff were very helpful & bar staff too, taxis booked when needed & ice for the room when requested

the breakfast was amazing

very relaxing areas, spa nad pool amazing

babycamera not working with wifi in room.

very nice pool area

the gym was nice, the pools were large and, most importantly - clean and well maintained which cannot

not make use of swimming pools nor spa but they both looked fine

night swimming is not allowed, pool, spa and gym opens late and closes early.

breakfast was good

spa facilities were great and we used them most days

wifi poor compared to other resorts nearby needs upgrading!!!

had the chicken from room service another night and it had been so overcooked you could not eat it and everything

gym is just a cardio room

pool bar available with food lunchtime selections

this is an excellent base to explore madeira and we appreciated the ease of car parking and the fact that it

should add a little bit more equipment to the gym, it does not need several bicycles or treadmills - just some

perfect it was really good the breakfast and the pools and all the services

bar at the reception and spa downstairs

location, near the ocean and close to restaurants and shopping area; spacious rooms, very good breakfast, friendly

room service is also good

excellent room service, very good breakfast selection

parking

location pool modern studio friendly & accommodating

the swimming pool and gardens were very well maintained

bar was not open at night

lack of staff at the bar of the 4th floor

wifi works good, tv have a lot of programs

the pool and territory of the hotel are incredible

crowded breakfast around 7:30-8:30. parking is good but steep uphill drive

the spa was closed and food was nothing

we could not find the spot in spa even though we booked it before.

the gym needs more weights and more equipment and the inside pool needs better heating.

hotel, wonderfully maintained property, wonderful staff, wonderful breakfast and restaurants

spa was beautiful, treatments were great

the breakfast was excellent, the delicious food and all clean and tidy

but some parents refused to abide by the sign and let their kids scream, yell, play, dive in, etc

pool and bar area lovely, great staff

the breakfast spread was so good that we thought it must cost extra. but it didn't.

room service can be better rather than charging 3 euros to bring a bottle of water

wifi didn't work in the room, but it did work in front of the hotel, which was a big shock to me

from estrada monumental on foot but it requires a bit of an uphill obstacle course through the spa building or

spa and pool

the prices at the pool bar are quite high.

rooms were a great temperature, all kitchen facilities that you would require

gym and indoor pool perfect

would be better if the hotel reception was separate from the spa and pool reception

the breakfast is not amazing its just ok. the minimum necessary.

lovely pool and leisure facilities, staff v helpful, good variety for breakfast

wonderful breakfast

there is also gym, indoor pool and sauna

very kind personel, adults only, indoor pool, clean and tidy, very good breakfast

terrace bar staff weren't the friendliest, breakfast was pretty boring after a couple days, limited

really annoyed about this one) both pools are small and overrun with parents letting their kids do anything they

the view from the balcony! and the rooftop bar has an excellent view as well!

not working so they replaced it and this one was so old it blew the electrics in the room - late at night on

i like the gym and pools

to the city centre), nice view from the hotel window, good international breakfast offer, fast wifi included in

breakfast was great with a very wide choice of foods

the room was fairly clean and room service changed the bedding and towels daily

occasional problems to find staff at the pool/lobby bars, pool not heated.

gym was very small and didn t have much equipment, the breakfast options were limited and weren

wifi services were interrupted twice, which i would think it a temp incident.

room service/cleaning was subpar (e

decent size gym with all the essentials, sauna and steam room

the hotel has a rooftop bar with great views and live music

i'm also a very fussy breakfast eater and the breakfast at the hotel was very well laid out with plenty of very

we did not get any access to the wifi as it did not reach

breakfast, except that the orange juice & decaf coffee were too weak

the arrival present from the kids club (colors, sponges, etc) were a very nice touch

breakfast was superb, huge choice and beautiful views over the ocean

the room backs onto the stairwell that is used for the kitchen - and it is not soundproofed - so all the noise

the gym was in bad repair so would have liked that to have been better

the lunch and dinner buffets were also pretty good if you have kids and don't fancy venturing out some days

spa, room, balcony, view, public areas, pool

breakfast is fine and wifi is very good & stable

my spa treatment was the highlight

there is a cold and warm swimming pool and jacuzzi which are well maintained and which we enjoyed using during

the wifi didn't work in our room.

the spa, bar jacuzzi and room service was not available

to the pool area and the gym the dining and breakfast rooms were very spacious as well as the bar area for

stunning location. beautiful pool and spa and gardens.

aquatic kids club was good for kids for parents willing to spend time alone

one of the showers in the room didn't work, it's not critical but it's not 5 star level and the breakfast is

there are four pools outdoors so the pool isn t so full it s uncomfortable like a lot of other hotels

a very good breakfast buffet is offered in a restaurant that faces the ocean

no indoor pool was a big thing for me

hotel fantastic staff from reception to cleaners to restaurant and bar staff wonderful breakfast plenty of choice

difficult parking

of gym equipment substandard and not working correctly

the same story with the gym: all the equipment was dirty and old, the running track works with interruptions,

the wifi in my room wasn t really stable

pool, breakfast

not so many little kids so our 4 year olds were up to mischief- carlos and his wife were lovely and entertaining

hotel is overall nice, plenty space for the kids to run and have fun

smaller things - guys in the pool bar were bit bored and what makes me crazy was when i wanted to weight my

wifi kept going off in my room

the spa and pool area was also amazing

a very big mention for telma costa at the il gallo d oro restaurant as she had raised the bar of offering an

breakfast, spa and location

spa breakfast (food quality) location wifi access beverage selection

the breakfast at the il gallo d oro every day but we had to leave early for an hike and the room service

infinity pool with loungers and bar never busy

the infinity pool has always lots of free sunbeds & is so beautiful

breakfast was excellent

the menu of the main restaurant. breakfast was good, but the evening menu is not so good

breakfast views from the avista restaurant are stunning

superb facilities, location and breakfast.

there are a couple of bars though they don t tend to get busy so sometimes you have to track down a staff

the bar by the swimming pool was very pleasant except when it rained

faculties such as pools, spa good

one gripe was that the kids club was not open

hotel is indeed legendary, fantastic location, impeccable facilities and the pool is just amazing

we could choose the continental breakfast room service, or a sumptuous spread down by the pool

our daily paper was not delivered to the room, there was a shortage of staff in the breakfast room, breakfast

enjoyed high tea, breakfast every morning, the sea pool, the gardens

parking in front of the door is limited

was amazing, free parking in front of the hotel, next to miradouro eira do serrado, fabulous dinner at the hotel

stunning views from room balcony, tea making facilities in room, shower and breakfast were good

not a cosy bar for evening

excellent spa facility and additional massage

incredible location, big room and excellent breakfast.

there was live music in the bar most nights, of a genre tailored towards the older age group of guests present

truly beautiful, including a mini botanic garden, beautiful historic house , wonderful pool and spa area

parking was free, easy, safe and plentiful

one thing to be noted is that the hotel does not have a 'secluded' wellness/spa area and does not offer massage

setting overlooking funchal but need to use the shuttle bus or get a taxi ( 7-10 each way) into town

i definitely recommend you to try the spa - such a relaxing experience

great staff, clean and large room, exceptional breakfast and service

we enjoyed using the outdoor swimming pool

the opening times of the gym were quite limited and required previous scheduling.

amazing views from the balcony and indoor pool

tight parking

breakfast was top notch and on a rainy day you can enjoy the hotel's spa with a proper sauna

but to get to the major restaurants / bars or the market it s at least a 30min walk (downhill) -room service

menu in the pool bar was excellent

as adults only very peaceful and quiet

a big offer of leisure activities like snorkeling, scuba diving, mini golf etc

the wifi worked well

mini golf; best not to advertise

upstairs bar terrace is a little soulless - i feel it could be made more appealing.

were eating in savoy - very recommended, prices the same) - towels with huge hols - wifi cover only in the

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

everything (apart from gym) is on the top level

loved the ground floor room we had opening onto the garden and pool. staff were excellent.

kept getting wifi security at risk notices! tv was also patchy at times.

wifi connection poor

the suite rooms have a separate kitchen and there is room service available so private dining on the terrace

great breakfast, location was great, pool area and gym was excellent.

the spa, gym and pool area was top

the kids club wasn’t very good

no kids allowed did wine tasting - brilliant

the breakfast is superb with lots of options

food in the restaurant and breakfast were really good - the service was fantastic bed and room facilities were

the hotel has an app that can be used as a key to access your room or order room service, dinner at your balcony

room was like a small apartment, we were very pleased with the wide variety of kitchen appliances and big balcony

everything was perfect, the room, the view, the facilities such as pool, gym, restaurant and bar, plus all the

the rooftop bar has amazing views over the bay and the bartenders serve excellent cocktails

we booked the hotel specifically for a heated pool so we could swim regularly and kids could spend time playing

many tall hotels is a hotel with beautiful gardens and across the road a very large sea water pool with access

the wifi in the room was quite weak, but fine everywhere else in the complex

wifi is not working - i was not able to work from the hotel

location with a splendid garden and two nice swimming pools, good breakfast and restaurant quality, the retro

perfectvacation in pestana casino park hotel

poor wifi noise from other guests in night

bit unclear parking option (two parking lots in area, but one (casino dedicated) is twice more expensive than

gym is ok, swimming pool great, saunas (not warm enough but very pleasant)

location within walking distance to the city centre, the sea-view room was wonderful, the pools/gym and garden

swimming pool at the top of the hotel with a nice bar area

location is excellent; the facilities such as the rooftop pool, the spa, the gym are all superb; and the staff

no gym hotel is inside a shopping centre. jacuzzi wasn t very warm.

you have free parking, amazing full breakfast and a lovely pool deck looking over to

perfect, breakfast perfect however it says outdoor pool adult only by end up with kids in the pool

i love the fancy style of the facility and also the deck with the pool and spa on it

and let's not forget the infinity pool and plentiful supply of sun loungers and parasols

only downside was the room service (kinda confusing) and some furniture feeling a little 'tired' compared to

enjoyed sauna and swimming pool

the pool is cold and usually filled with kids - even in the jacuzzi where there's a warning explicitly saying

of local kids hogging the roof top terrace noisy drinking and smoking

rooftop swimming pool with nice views over funchal, delicious breakfast, comfortable rooms

nice breakfast and comfortable bed

wifi

was amazing, breakfast really good and bar snacks excellent

shower drain was clogged and room service didn't take care of that

view from the rooftop bar and pool was amazing

greeted with champagne to the wonderful food and bars offered within the hotel to the outstanding spa staff, we

kitchen staff and waiters constantly available to assist and take special requests and attention to

that the gym is only accessible if you are paying for a spa treatment, this should be open to all guests

relaxed atmosphere at breakfast--loved the pastries & the walnut & raisin bread was a real treat

one of the best wifi connections i ve experienced for a hotel in a while each floor had its own wifi connection

room is comfortable and clean the breakfast was really good and you can also enjoy the sun rising behind the

the rooftop terrance had a bar but wasn t used and it didn t look like it had been used in a while, that

the roof terrace and bar was closed, only for smoker guest during the day; but if you came to chill out there

apartment was pretty big, comfortables beds, nice view and tarrace, well equipped kitchen and great bathroom

big apartment with kitchen and cool couch with tv amazing view from the terrace great and funny shower :)

we had no access to the fuse box, no water at all and no wifi

house at my disposal - a very large living room with a wide sofa and two beds, a well equipped kitchen corner,

music included this was my second time and i wish i could return sometime in the future stable wifi, washing

much everything, the location, the pool, the rooms, the staff, the beautiful view especially at sunset

it was also a good spot to work as well, since the room had a desk and good wifi signal

lastly, the lack of clear communication about the one-hour limit for free spa access was frustrating

having breakfast each morning on the terrace was a real bonus, and the staff even organised a breakfast

a lovely place, very tranquil..restful. breakfast was excellent.

fabulous rooftop pool and bar area

it was really good and near to a number of restaurants loved the roof top pool and bar area which has fantastic

clean, excellent service, wonderful rooftop pool

pleasant staff wide variety of fruit, bread, sweet, savoury options and cooked food for breakfast excellent

the gym was small but it's a good addition

the offered services were perfect also (free wifi, breakfast and so on)

perfect location ! attentive staff excellent buffet breakfast airy rooms, impeccably clean

free parking very useful if you have a rental car, streets are narrow and no free parking at all

my room was very large and comfortable with great wifi and much appreciated air conditioning

the host had breakfast ready for us earlier due to our early flight. extremely accommodating.

the room - spacious, quiet, spotlessly clean, with great wifi

very clean quiet while in the very centre comfortable bed fast enough wifi (60 mbps)

wifi could be improved, kettle in the room, some coffee, a summer duvet would be appreciated

decent wifi connection

our room was very clean; the beds were comfortable and the wifi worked perfectly

early check in and late check out. bag storage.

around 10pm i found the bedding hadn't been changed but the receptionist asked me to pop in the bar for a drink

breakfast (which was included) was a pleasant surprise: variety of freshly baked goods, cheese, ham

the breakfast can be more diverse but still it was completely decent as it was

now wifi in roo.lm.

no wifi in the room table and chairs in the balcony in the horrible condition

no wifi/pool

the breakfast was disappointing

no wifi in the room and ants in the room. the shower hadn't any pressure for hot water

wifi was awful

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

great that they have washing and drying laundry service ( no folding) which was helpful and i used it twice

parking on the next street

clean bathroom, rooms are big enough for two people,with international channels and good wifi

not far from centre, not too much up, clean, comfortable with everything in kitchen you need

gym/pool/spa were great

free parking

parking was made easy and the staff was amazing, helpful & polite

we had rented a car from the airport (the hotel also offered us rent a car), there was a parking with enough

breakfast room , terrace views and swimming pool service by angela at front desk, daniel and marco in the

was lovely, pool table in the bar and a roof top pool with a great view

check-out to leave out suitcases at the reception and we also appreciated being able to use the pool in the

good location, clean room, free breakfast and very friendly staffs! would love to come back.

sure we could be there for breakfast or else they would have made a plate for us, a very cool pool and a great

have been nice to have a drink or two in the afternoon at the rooftop pool but the bar didn t seem to be open

good breakfast variety ( everyday is the same, but pretty good choice even for vegan)

was non existent, we could hear kids from room next door as if they were jumping in our room

wifi was spotty

lovely rooftop bar with nice drinks and pool that unfortunately we didnt get to use as the weather was a bit

the rooftop pool and bar have fantastic views

mediocre to bad wifi in an otherwise great hotel might have kept them from a 5 out of 5 rating

parking is available

wonderful location, nice pool, great value for money

cafe with the view, the spacious room, the rich breakfast, the amazing calue for money, the parking outside

hotel garden is beautiful and has good amount of parking spaces

property was excellent for getting around the island the wifi was very poor, but you could spend 6 euros per

the room was spacious, comfortable, air conditioned and had free wifi and the gourmet dinner was

a couple of minor quibbles: gym was basic, but it s a hotel gym not a commercial gym

the one in the main pool area is perfect, but the one on the roof was a little chilly - we did mention this to

floor was superb, we had room 23 last year and both were great with access to the garden and pool from the

there is an honesty bar and plenty of rooms to sit in to have a drink if you didnt want to sit outside

again apart from that the view from the tarrasse is phenomenal and the concept of the honest bar is great

breakfast was lovely and the staff was very accommodating

oh, and they are pet friendly

wifi signal in the room at the end of the corridor was weak to not existing

looked at breakfast. rather ate at local restaurants

spacious, rooftop pool, location.

the room was nice, pool too, breakfast enormous. good value for money!

the cook and breakfast staff were excellent and exceeded my expectations

our room was really noisy because of the people in the next room, and because of the karaoke bar down the street

offer things like parking without reservation, and even when they know they do not have space, the lying thiefs

wifi at best intermittent and then very weak. very poor phone signal.

view onto the ocean and funchal - good restaurant always open with friendly staff as well - free parking

the restaurant is great for breakfast and dinner, and we loved the pool with this magnificient view

the parking area had plenty of room

the grounds are beautiful and tranquil and they have a top golf

the spa and pool area, both indoor and outdoor, made our stay even more relaxing and memorable

nice walk to golf club, facilities there great as well

lovely rooms, nice bar and very friendly staff. fantastic grounds and great for walking.

breakfast - fabulous choice with the option to enjoy on the terrace

the breakfast was standard, but good ( though we had fresh fruits for breakfast, i would suggest to add

breakfast food was great

the breakfast is plentiful, but quite boring in 4-5 days

parking spot is big and free for guests

breakfast coffee - not good ud83dudc4e

convenient parking under the hotel

location, great selection & quality at breakfast

it had a nice pool and spa on the first floor

we didn't get to use the indoor pool and spa facilities, though they looked clean and well maintained (it was

buffet style - kids really enjoyed the food selection

the amenities, including a beautiful pool and spa, are top-notch

was not so much choice at the bar for drinks, for example they only had one brand of each spirit type

breakfast is fine, plenty of food to choose from

good breakfast, indoor pool was great and had great views and a ping pong table

we had small kitchen in the room without kettle and cutlery

more than fully equiped kitchen (including a dishwasher and a juice squeezer)

bedrooms it was very nice and clean, the bathrooms was very nice as well, i did like the kitchen very spacious

everything was clean and the kitchen is very well equipped

great kitchen and external bbq also

holiday home with everything you need for comfortable living: relaxing, cooking, doing laundry

the spacious spa was a plus

beautifully tended gardens and excellent spa facilities. best one we have ever been to.

wifi is very poor throughout the whole territory and by the pool, bar the reception area, but it is

massages in the spa were excellent

clean swimming pool, good restaurants and very nice, warm and helpful staff

very kind and polite to us, also the other lady who speaks spanish and also the boy during the breakfast

small kitchen had limited equipment if you wanted to cook but we ate out so it did not matter

about the local markets in this area, offered me a map and indicated some relevant places (shops, laundry in

included breakfast is a bit basic but i was happy with it

morning breakfast is amazing