pool bar could open a little later into the evening,,,showers a little dated..

very good breakfast.

staff was super helpful and lovely, and the parking amenities were great

t covered) at the entrance

breakfast and service was outstanding

great spa area: pool, sauna,

the breakfast is good with many options

is a fabulous pool and garden with a nice hotel attached

the swimming pool is large and with good temperature

spa area is great, pool is big and heated (around 27c), sauna is clean

the very excellent included breakfast. the best i have seen in a hotel.

we were pre-summer season so no kids around, pretty much couples or duos, very calm

hotel was set in the middle of the bustling village but was an oasis of calm and the rooftop pool was a fantastic place to relax after days out

small and not at all touristy, wonderful breakfast that you could eat in or outside, delightful roof top pool and superb location

breakfast was excellent, including catering for my husband's gluten free needs

hooks for towels and long jackets, small space in the bathroom, early closing hours of the bar and instant coffee for the breakfast

beautiful location, amazing view, perfect food and pool/sauna area.

i also thought the rooms were very comfortable and clean and enjoyed the pool

the hotel had a bar next to the reception with happy hour from 6 to 7 pm, with some tasty drinks for bargain price

staff were wonderful both at the reception and in the bar and restaurants

viewpoint right outside the hotel too… could have stayed for longer with all the facilities inc gym, spa & pool… although we didn’t use any for the 1 night we were there

incredible location, big room and excellent breakfast.

staffs are helpful kids enjoyed spa and pool

spectacular location, facilities in gym excellent, great staff, good food, brilliant walks.

swimming pool could be warmer breakfast could be topped up more regularly and kept warm

breathtaking views of the ocean both from the rooms and from the swimming pool

staff at the breakfast was a bit rude

the access to the pool and beach were super nice and easy accessible

hotel, friendly & helpful staff pool bar is good pool very clean & looked after close to

free wifi and parasols around the pool

no wifi in the room...but in the lobby and 1st floor bar is ok

pool and sauna not working at first, then pool became available

only ate breakfast but they had a big variety of food

a bottle of water in the room, certainly no tea or coffee making facilities, nothing in the mini bar fridge

friendly helpful staff, great breakfast.

staff at the pool bar where really not very friendly, especially the 'sandwich lady' made the food ordering quite

the most wonderful was the staff, especially rafa, sam, bruna, kazim and restaurant guys and pool guys

staff variety of food available snackbar spa and indoor pool

staff were so friendly, food was great and the pool bar was just what we wanted. thank you!

, spacious , the buffet was really good, and the hotel has a lot of options as well the pools areas ,

the service the atmosphere the garden the pool the view the restaurants

pool side bar was really nice - great views and great food

cording to schedule times only).

excellent service staff so friendly and helpful large rooms lovely gardens/pool excellent breakfast and dinner on site was

and showers by the pool could do with a face lift although the area was clean it is a bit shabby

the bar and restaurant staff were top class

and indoor pool, good food at breakfest, you can buy 1 day ticket for bus from the reception, wifi signal good out and inside, have pingo supermarket and forum madeira (shopping mall) at 10 (+) wifi was available all the time (+) at the beginning, i was in a single bed room and its wifi was weak, so they moved me to a another bigger room (-)wifi signal was weak, specially in the bedroom and bathroom (+)wifi did not work well and the pool a bit cold, everything else terrific (-) the wifi in our room, a111, was not always strong enough (+) free wifi is excellent, very fast (+)breakfast was wonderful, wifi was great enough to work remotely, sauna and pool for free (+)great, polite and helpful staff, good free wifi, plenty of excellent restaurants within easy walking distance, private underground parking (+)the view. wifi in the room.

everything was excellent, mainly the breakfast.

:) also just an idea for improvement - since it is family friendly hotel - they could make some kids playground area

breakfast was great, rooms clean and modern

friendly, smiling personal, spacious room, personally cooked breakfast

indoor and outdoor swimming pools, spa facilities, great choice for breakfast, good size rooms, view from the room, brilliant value for money, fridge,

rridge, honey pancakes, etc

rich and delicious breakfast

great breakfast great facilities swimming pool & sauna great helpful staff

and pillows were not very comfortable - would be nice if we were told a few words about the gym, sauna, other facilities etc, we didn't know they existed

the kitchen is well stocked with appliances and the gym is modern and very clean

- the gym is old and super smelly (they store their bird foods in there) - we found fungus bread in the

surroundings, rooms, facilities, breakfast, pool

the spa and the sunset after madeira hikes its exactly what you wished for

breakfast, good location with free trips to the center of the city by the hotel bus, and also the spa facilities were very good

the facilities were very impressive - including an excellent indoor pool

breakfast was also good and richful

inside pool with sauna open all day,very good and in connection to outside pool area

laundry was cheap enough and delivered promptly back to us the following morning

the pool is way too cold. i’ve never been able to get in it!

- the pool sticks were a bit bent (probably due to age), and would benefit from a renewal too - the ping

we were really well looked after, even bringing breakfast to our room for no additional cost when we wanted to get up early for a sunrise hike

the breakfast and evening buffet were excellent

and the pool bar was excellent :-) underground parking free of charge

indoor pool and sauna were great

breakfast was awesome a lot of choices and service was always very nice

new place and we love little spa they have and roof top ud83eudd29breakfast very good ud83dude0a very nice reception and people was very kind

breakfast was exceptional. there was a comprehensive selection of food available.

i didn’t like the coffee at breakfast — it had way too much sugar — but these are minor details

i appreciated the late check out and early check in to coincide with our flights

strong chlorine smell in the pool room

the breakfast is fresh and has a wide variety of options

is new, facilities are clean, good views, room service was kind with nice additional touches

restaurants where not as cosy as the nice bar and teras

free parking in the area.

- they don't provide any information

and the free shuttle numerous times per day

if this is full there is easy street parking outside the hotel

the breakfast was really nice and with lots of options

gave us great tips for how to plan to see the sites for the duration of our stay good wifi reception throughout hotel very cool that they have a handler with a bird of prey to keep

pool area, spa and gym

that it is small, staff very friendly, good location, adults only.

and clean room nice swimming pool wide choice at breakfast amazing sea views from rooms and at breakfast friendly

is very small, and always english breakfast is very poor, i realize that in this context of a gym it is difficult, but it could be a little

the staff was very friendly and helpful, we enjoyed gym, pool and pool bar looked nice, but we have no time to enjoy it, we spent a lot of time exploring madeira

the sauna, steam room & gym were great too, just a shame we weren t clearly informed we had to book for them, however

the rooftop pool, and the bar was awsome

the breakfast was sensational with loads of offer

washing dishes apparently is not part of room service

the spa was great and clean

the pool was awesome. location waa great

very nice pool area

breakfast excellent genuine warmth and helpfulness of all the staff

the breakfast was amazing

pretty nice gym, well equipped

room service and cleaning staff did a superb job

the hotel also had a free parking (though in high season it could lack free spaces) (+)spacious room overlooking the ocean free parking and internet situated on best part of (+) free parking, too (+) parking (+) beautiful swimmingpool and nice bufdet breakfast and free parking (+) parking lot included (+) great parking facility for rental car (+) free parking slots in the own underground garage (+)car parking and everything staff are so helpful and friendly

nice gym and pool. good location. good personel

the pool is nice size and surroundings are clean

one night

clean and well maintained outdoor swimming pool, breakfast fresh and delicious

wasn't very varied, but very fresh and tasty); availability of parking and playground for kids; good location - near to bus stops (albo aerobus), shops, restaurants etc

we didn t really use the kitchen area as we only stayed for three nights and ate out a lot

everything was extremly wonderfull room pool people food we willsurley come again

piano bar was wednesday night only

breakfast but can have more variety and a bit more salt food but better less than more thank

has all the facilities one expects with a 5-star hotel: gym, swimming pools, room service, bath etc

terrace gardens views pool spa area very friendly and welcoming staff

the breakfast was simple but good, with fresh local food

the resort has multiple facilities and we really enjoyed playing mini golf

we couldn t find real espresso in none of bars - double espresso at beach bar or espresso for additional fee at breakfast is far from

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

beautiful pools

noise from street & bar below

nice pool and bar staff friendly

the wifi did not work in the rooms although it was very good in the reception

room service clean every day

good restaurant for breakfast see views

would give 9-10 probalby but there was some problem with wifi

— inviting pools, a relaxing wellness area, a fun tennis court, and a compact but well-equipped gym for a quick workout

gym and indoor pool perfect

taking half an hour to order a drink in the bar area

we didnt have time to emjoy the pool and the gym, but all looks clean and great addition

there are 2 swim pool's, a gym (basic free weights which is a big +, as seen on the photos attached by the hotel)

the new facilities with indoor pool, gym, sauna and steam bath

ly opens 5 - 6pm).

staff were very nice and accommodated us with an early breakfast so we could do pr1 for sunrise

great with a heated pool and also a small sauna that guests

the breakfast is not amazing its just ok. the minimum necessary.

imming pool, gym, etc) are

wifi in the rooms

location, large rooms with nice view but there is huge parking problem

the parking: very tight parking especially the underground garage.

not enough parking

clean rooms, delicious breakfast, friendly staff all over the hotel

the pool and the pool bar are also great

i particularly enjoyed the swimming pool at this property, and the rooftop pool's stunning views added a fantastic dimension to my

is good from the staff 5* up to all areas car park, bar and swimming pool like the bedrooms all good

- i don’t know - similar to penthouse seaview, featuring huge window and terrace with ocean and pool view

the facilities were fab, including the gym and spa rooms

small gym, but there's another gym 1 min from the hotel

the food was excellent at breakfast and dinner

very good breakfast in a nice, light room, adjacent to the pool

rooms are spotless and the pool was lovely with plenty of sun loungers available

pool, excellent breakfast and a great bar and bartenders

staff very friendly and helpful. indoor pool was amazing as was jacuzzi pool and very warm.

the staff were amazing- could not do enough for you just really really nice from the cleaners, bar staff and the wonderful reception staff

rooms and public spaces all very clean and felt luxurious to us

furthermore, they have full english breakfast and they are really good

location right on the seafront, with good swimming pool

very good buffet breakfast

facility right by the ocean and a large swimming pool by the ocean

t over priced) plenty of scattered sun beds

breakfast was excellent

a diving site on premise - specialty restaurants (not the oceans buffet restaurant) on site - late check out possible without extra cost - friendly staff, especially the

location, very good wi-fi, clean, good food, free parking , swimming pool,

location is great, the staff are very friendly and helpful, wonderful restaurant by the pool, the food is delicious and the portions are very large, the prices are also pleasant

beautiful views and grounds. amazing infinity pool.

the pool wasn’t heated, but that is a nice-to-have!

:) the room, parking, etc are great but what makes this hotel stand out is the service and kindness of the staff

the gym was nice

option for some refreshments on arrival in the room, the pool facilities, live piano on the evenings during happy hour, friendly and welcoming staff

the opening times of the gym were quite limited and required previous scheduling.

the spa experience was amazing

the gym was well equipped

menu in the pool bar was excellent

parking is a nightmare in the evening as the car park is always full, so we had to park creatively

beds round the pool are quality, and the gym had great facilities

weak wifi on the room, but great on the common areas

one gripe was that the kids club was not open

box - beautiful gardens well tended, fabulous floral scents in the warm evenings, generous breakfasts, prompt lifts, convenient parking and direct lift to our floor

entertainment for small kids

gym equipment needs repair-rowing machine would have liked option of bed and breakfast as apposed

did find the breakfast selection not that good either

was no pool bar in the other pool area

parts of the hotel, like the gym, could use a bit of an update

great breakfast

enjoyed swimming in indoor pool as well as jacuzzi, steam room and gym

), and the bathroom a good size, the kitchenette was useful to make the odd cup of tea/coffee

the infinity pool is amazing

d worth the higher price tag)

great infinity pool

seaview, amazing infinity pool and excellent and affable service

breakfast at cliff bay was outstanding. overall our stay was very pleasant.

they have just thought about everything! super clean, pool is clean, amazing breakfast!

room had two huge beds, bath, shower, mini bar and safe

it’s a great place for kids, they aren’t limited in what they can access and are made to feel extremely welcome

the spa and pool area was also amazing

breakfast was incredibly delicious and the atmosphere in the breakfast restaurant was all calm and

gym facilities were restricted

spa was fantastic, expensive but good value

piano and singer in cocktail bar in evening great

ust) no boat trips available for days we were there

our daily paper was not delivered to the room, there was a shortage of staff in the breakfast room, breakfast took for ever

the pool area was amazing over looking the water

the wifi was poor and did not give me access to certain business sites i use

the spa also offers amazing massages - tried and tested

e company they work with was wonderful and sent over a kindergarten teacher who has two kids herself - our boy was smitten

for some of the facility s , like the tennis court that was out of order, and a useless mini golf course

beautiful hotel, peaceful sea view, access to the sea, top location and a well equipped gym.

perfect for a family with small kids

the gym itself is free to use; the rest of the spa is dependent on your room/buying a pass

the spa, gym and pool area was top

the kids club wasn’t very good

pools, spa, restaurants and bars, staff, amenities, room service, rooms in general, all is amazing

piano bar nice for a drink

except lure the manger of pool bar and restaurant, he is very angry person

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

everything (apart from gym) is on the top level (-)the only thing i did not like is shabby gym. (+) excellent facilities including library, panel court, gym, indoor swimming pool and the staff were unfailing courteous, pleasant and made a fabulous (-) gym limited (-) gym equipment should be in a museum (-)one thing that needs major upgrade is the gym. all equipment are run down and in bad shape (+)plenty of amenities around to keep you entertained - 2 outdoor pools and 1 indoor pool + small gym

everything! the location, the breakfast choice, the staff availability.

very good on-site parking facilities

room view quality restaurant bar ,all top class.

staff were very friendly both in the hotel and joes bar where many of the guests met up in the evening

two pools, one adjacent to the sea, lovely choice of restaurants, lovely family feel, very easy parking

location excellent evening meal restaurant was excellent as was the rooftop bar for lunch

we enjoyed the food at the restaurant, room service is great, the bar and the pool area is high quality and well maintained but what made

the gym was one of the most moderns ones we experienced in hotels and the breakfast was great

no facility for kids, like a playground

more extensive room service menu and menu in

i am addicted to madeira, and a key ingredient of this addiction is pestana casino park

occasional internet unavailability in room over wifi (but happen one time only) (+)all was great except wifi not working on roof top (-)wifi not working on roof top (-) wifi speed is terrible slow and signals don't reach bedside (+)for a 5* hotel by having a pool, jacuzzi, excellent view over funchal, nice gardens, a casino, wifi in the rooms, and free breakfast thrown in (-) in addtion, the parking was hard to find in a 5 stars hotel breakfast was the same everyday wifi was not working (+)bed comfy, breakfast abundant and varied, beautiful views, wifi good (-)wifi not working per times (-)wifi persistently dropping out, weak air conditioning (+) staff, free wifi, room, bed, walking around the facility, etc were all good to excellent (-)poor wifi noise from other guests in night

) was a shame and bar got busy at night with a bit of a chaotic approach to ordering drinks, but struggling to think

gym is ok, swimming pool great, saunas (not warm enough but very pleasant) (+) we loved the breakfast, pools, gym, and location (+) good gym and relaxing jacuzzi (+) the ameneties were great, jacuzzi,sauna, indoor pool and gym (-)the gym can have more accessories and maybe a little bigger (+) outdoor pool and indoor pool are both amazing but the gym is pathetic (+) the pools, gym, sauna and steam room are great after a day of touring (+) 5-star hotel had a lot services (gym, spa, dining etc (*) this was a nice surprise - 3 swimming pools, 2 saunas, jacuzzi, gym, big water front restaurant (*)location within walking distance to the city centre, the sea-view room was wonderful, the pools/gym and garden are lovely and the breakfast had a variety of great options (*) the hotel is big, super clean, great location within walking distance to the city centre, the gym/pools and gardens are awesome and the seaview room just stunning

room service was friendly and flexible

the room service food was later than promised and cold on delivery

views from the rooftop bar was breathtaking ud83dude0d delicious breakfast , so much choice ud83dude0b all the staff

parking garage is rather difficult to find

to be honest :) apart from the fact that it didn t have own gym and the sister one was very

the location, parking facilities and rooms were are all excellent

we used the pool and it was very nice as well

wifi a bit iffy in room, good strength but failed to connect most of the time

the breakfast had a lot of variety, but i'd appreciate if there were more local fruits

bar

wifi was not working

i like girls from room service - they were nice

was no indoor gym on site and the night clubs across the road were a little too loud on friday and saturday night

wifi was great

d there was quiet a few of us) the pool area

especially pool, breakfast, location

were very nice room had a lovely view and was quiet except for first night with wind no big deal breakfast was plentiful, and the restaurant had a great selection they operated a shuttle service

nice addition is that all facilities like gym or spa are included

parking was made easy and the staff was amazing, helpful & polite

the spa facilities were great and it was good to be able to unwind after a day of many activities

• great view over funchal • shuttle bus to the city center (pictures) • great variety for breakfast • fast internet • a lot of parking spots for the hotel

hotel garden is beautiful and has good amount of parking spaces

it is very quiet and the bar and restaurant are quiet so if you want more nightlife plenty in funchal a short taxi away

breakfast was very good not a huge selection, but it was absolutely fine

the parking spaces could also be better esspecially when they have events they dont care about their

we didn t use the gym or the pool but it s nice they have these facilities

free parking was provided near the hotel

s ordered by the staff) and asked for a bit early breakfast

central location. roof terrace with awesame view, go there after breakfast.

the host had breakfast ready for us earlier due to our early flight. extremely accommodating.

parking is not just in front of it, but 5 minutes walking from that, but it s not that bad.

wifi, loud cleaning, lack of personal space

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

ich is a shame considering most people come to madeira for hiking) and i

clean bathroom, rooms are big enough for two people,with international channels and good wifi

however, upon loading our laundry into the machine, we were unexpectedly asked to pay for its use and also charged extra for

breakfast is bread with ham and cheese and yogurt and plum jam

there is bar in this hotel this is the reason a little bit noise until midnight.

location, the cozy bar downstairs, reminds me of kaurismaki movies.

around 10pm i found the bedding hadn't been changed but the receptionist asked me to pop in the bar for a drink while it was sorted

great value food served in the bar or restaurant and a lovely morning breakfast

the breakfast was disappointing

breakfast was delicious.

friendly staff, spacious room, nice breakfast and good location.

great location. good breakfast. fantastic value for money

location; shop under; breakfast; staff;

for getting around funchal for shops, old town and promenade very friendly, helpful staff great breakfast with plenty of choice good sized, clean room with comfortable bed sun terrace and

thanks to this hotel we spent a wonderful last day in funchal breakfast was delicious

was lovely, pool table in the bar and a roof top pool with a great view

location, fantastic breakfast and friendly staff, nadia on reception was very helpful.

the general vibe in the restaurant part and bar was

good breakfast variety ( everyday is the same, but pretty good choice even for vegan)

city centre location was fantastic and the rooftop bar with pool was a great find - perfect for some chill time after exploring

great breakfast selection.

spacious room,good location, pool and restaurant on the roof.

hotel in the center with lovely roof top bar and pool, the staff was excellent

staff very efficient. cleanliness exceptional. location excellent. breakfast spread generous.

breakfast was brilliant with a beautiful conservatory to relax and eat in

spa &

liked the hotel bar with nightly music program

is only one issue and that is in the early evening if you wish to sit outside at the captains bar where you are bothered by pigeons

there is an honesty bar and plenty of rooms to sit in to have a drink if you didnt want to sit outside

well stocked honesty bar on the veranda - so guests treated like adults

from the hot kitchen, you can choose fried eggs, omelets, waffles, pancakes, etc

have beautiful gardens at this property and have an incredible view when we ate breakfast in the morning

they had wonderful gardens and a view of the city for breakfast in the morning

the breakfast was standard, but good ( though we had fresh fruits for breakfast, i would suggest to add

the breakfast is plentiful, but quite boring in 4-5 days

bus stop in front of the hotel, plus ample parking for those travelling with a vehicle

breakfast food was great

breakfast coffee - not good ud83dudc4e

breakfast,excellent location,garage parking,good indoor pool,staff are really friendly and very helpfull

wifi in the room.

buffet style - kids really enjoyed the food selection

takeaway breakfast should be free of charge

an outdoor pool would be amazing

plenty of space to relax by the pool and the garden next to it

absolutely breathtaking- it s about a 10 minute cab ride into funchal and the hotel offers a shuttle so it s not an issue at a

very convenient parking area

view from the hotel, close to the airport, very good breakfast.

lovely outdoor pool too, although it was a bit cool when we were there so we didn t swim

loved the room, breakfast, gardens, staff, clubhouse, buildings, spa

the spa and pool area, both indoor and outdoor, made our stay even more relaxing and memorable

incredible gardens, swimming pool and free complete and lux spa

was first class good selection and served in a lovely room, the pool was very good as was the spa we both had an excellent massage

breakfast - fabulous choice with the option to enjoy on the terrace

swimming pool inside was close.

did not spend any time in the outside pool - it was too cold but inside pool was ok

i stayed there for 5 nights, the indoor swimming pool is also nice with a small bar area and tv / lounge

pool right in front of the room was appreciated by the kids

nice view, friendly service, sufficient breakfast, good location, clean, comfortable bed, 3 swimming pools, good price, thank

is very poor throughout the whole territory and by the pool, bar the reception area, but it is understandable, as the site is too big

the facilities were top-notch—the pool was wonderfully refreshing, and the poolside bar served some of the best cocktails i’ve ever had

breakfast was not as good as it was two years ago, and the overall price level of the stay was a

self catering and did not have breakfast

setting and gardens, lovely cleaning lady, lovely bar staff, guy on reception was great helping us change our room, spoke good english

good wifi

didn t eat breakfast there

the food was great, and the breakfast was also very enjoyable

terrace, spacious room, welcome drink, breakfast in the room (because of early check in), the hotel is near to the

the hotel's sea view bar is amazing and the staff is friendly