spa,pool and the room also was not bad but the bed was a bit old.

lovely hotel and staff and even had a late check out

customer service clean parking good location

the pool, the food and the value as the kids go eat free!

kids enjoyed the pool area.. plus s was easter and stuff done a little egg hunt for them

food good, bar good, staff good and helpful, room clean.

not think there was wifi

staff - cleaners, reception, management, restaurant, and bar - were very helpful and friendly

free parking, there is also a top tracer driving range and a restaurant

quiet location with good parking

maintained, good parking, nice duplex suite, nice bar and restaurant

to use wifi as no service from mobile networks that we used- it's just off the beaten track which is its

staff were amazing from the receptionist to room service to breakfast in the morning

we had a meal in the restaurant which was amazing and then stayed for one night and had a spa package

only constructive criticism we wanted to highlight was the room service,the sandwiches we ordered were soggy/bland and expected better as it does not reflect

breakfast was good, although, i would've liked a few more options with the full english, but can't

great bar for a wind down beer before bed

location late check out 12

staff were friendly, the room was comfortable and clean. the gym was well equipped.

the gym was tiny and for some reason they had allowed 2 children into the gym, the kids were running

wifi ,

good room, very clean and quiet. excellent bathroom. nice bar area, easy parking.

really get informed about the spa services, gym, pool or golf

late and had some excellent room service, the staff were excellent, the room was only single but still spacious enough

gym also well equipped

fantastic leisure facilities and spa treatments

i was slightly disappointed about time limits in the swimming pool for the kids, but i was given this information and this is hotels policy

00pm which is amazing so i can enjoy myself after kids go to sleep

the spa complex is immaculate , the pool is a good size and the treatments are wonderful

building and grounds are so picturesque, the room was lovely and very clean, the food

the breakfast is quite basic and kids shouting and running was sometimes disturbing

good facilities such as pool, steam room and sauna

lots of doirs slamming and kids playing in the corridors making lots of noise.

facilities such as gym swimming pool and the sauna were lovely and not too busy, breakfast was nice and good value for money too

and comfortable hotel with a good selection at breakfast

they have their own bar with reasonable prices

no juice in the morning for breakfast

staff very friendly. breakfast was excellent. and hotel was very quiet

clean comfortable rooms , ground floor room right next to bar which was excellent

good bar service, even able to take drinks back to room

that i didn't pay for access to the gym and pool.

was a very large event going on and there were lots of kids running around with no supervision and using the lifts to hide and run and running up and down

the room was clean, beautiful and the swimming pool was amazing

loved the bar area and the coffee shop also the bedroom and bathroom were super.

ud83dudc4f assistant manager and check in/check out staff were incredibly helpful and pool/gym staff also great ud83dudc4d we would absolutely ud83dudcaf come back

close to m6 . bar on site .. good breakfast

sarah behind the bar is amazing

first night there were school kids running up and down

nothing was too much trouble, there was a lovely friendly atmosphere, the wifi was free and fast

new decor and breakfast was fab!

the staff member who served us at the bar at around 1am was also very friendly

staff were exceptional, nothing was to much trouble and the breakfast was lovely plenty of choice kids were satisfied also a fab location with the tram stop just around the back of the hotel and 5

daughter loved the gym

breakfast was excellent, with lots of options

couch bed was not comfortable. ok for kids but not for teenagers.

the staff, the room, the food all exceptional, especially the breakfast buffet with was surprisingly good and a vaster range of options than i

when i booked the room i gave all the details about my family , 2adults and 2 kids, i thought i have settled the bill when i booked it online

we didnt use he gym facilies but when we visited them they looked great and definetly would've used them

social aspects, the large open spaces for congregating on the ground floor in the bar and in the restaurant

i had a great night's sleep and a good breakfast selection in the morning

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive breakfast staff, and the convenient location near birmingham city centre

free wifi and access to smart tv for kids

pictures in the website and the room size werent matching, it was bit small but the kids enjoyed the

in staff were really lovely and even applied a free late check out

early check in was possible

enjoyed a deep, hot bath (luxury when you have kids (-)it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it a little more of a challenge (-) there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am (-) didn't sleep until the last residents were back )just like home with the kids (-) we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

a special thank you to becky, chantal, ben and the incredible bar man who were all working on christmas day

lovely boutique hotel with a chilled spa in the basement.

enjoyed a deep, hot bath (luxury when you have kids

wifi quick enough for work

best location, high quality linen and amenities. nice gym, friendly staff, very nice breakfast.

interior decorations of the rooms and all common spaces( restaurant, bar madeleine, staircases)

enough equipment in the gym

at breakfast not quite as good as the rest of my experience of the hotel

rooms and breakfast were great

great location near to birmingham arena. room clean and comfortable. breakfast excellent!

the wifi connection was terrible.

had a small kids play area

room service menu but don't serve

sofa beds for the kids were really uncomfortable

also the night staff may not be fully inducted, as when i ordered room service one evening the member of staff was quite insistent that i paid in cash rather than

room, champagne, chocs and cake and fruit. night away from the kids.

wifi too slow and continuously crashes so not good at all for business purposes and the only reason

a phone whatsapp) but worked fine for

my only complaint, if pushed, was the lack of a wc at bar level which meant going downstairs to use the loo

kids under 12 not allowed in pool weekday and no kids at all on weekends.

pool gym was amazing jacuzzi was beautiful ud83dude0d breakfast was amazing an staff was

gym and steam room

swimming pool only for kids 12+

great break highly recommended spa facilities all worked very friendly helpful staff

excellent gym facilities

hotel was brilliant staff where lovely breakfasts was amazing could get served at the bar till late anything you needed for the room was put in right away thanks for the great

given kids packs on arrival location great and close to bullring shopping

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

i was in the bar area & dropped my purse under the table - didn t realise until i came to pay the bill in the

thank you for the late check out

staff, clean and the option of a free late check out

selection at breakfast,staff very friendly and helpful

hit and miss not great on checking in but excdllent service checking out and arranging late check out

staff who took the time to tell me where everything in the hotel was, breakfast/check-out/late check out etc and helped me sort out my awards thingy

staff facilitated early check in location clean breakfast self serving excellent choice

tv with youtube, netflix etc, free wifi, free gym

kids- how about a children s play area - this could be great for bored kiddies

very comfortable beds, great quality room service, very central location

they made us sleep in basement next to loud laundry

room service was excellent and very kind

the lobby smells of figs and always looks smart and there’s a great area for kids to play without making the rest of the place look messy

staff were so friendly and welcoming and even had an easter hunt for the kids to enjoy

every member of staff was helpful and so kind to me and my kids

even a pancake machine which impressed the kids

the beds were comfortable and the breakfast was brilliant

cooked breakfast was lovely and warm

ere is a paid laundry service but the prices are very unreasonable)

the wifi was not very efficient, not letting me see all my favourite sites, so i reverted to 4g

wifi was good

really nice friendly bar area, overall excellent value for

you have to do wrist gymnastics with your room card to activate them

breakfast and gym

access from the mail street, where the gym is located, is poorly reported

really enjoy using the well equipped gym, too

nice spacious rooms, friendly staff and beautiful breakfast

30 am after breakfast card was deactivated

irish guy behind the bar was really friendly and attentive

location, rooms, breakfast and staff hospitality

breakfast was amazing

late bar

the staff were incredibly helpful and welcoming, lovely bar area and breakfast.

comfy bed and a good breakfast

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely selection and well prepared; rooms are clean, great location, hot water and

there is a 24 hour bar and restaurant

lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were still sleeping

friendly, efficient staff; early check in was permitted. breakfast was plentiful, fresh and hot.

long queue at bar for a while.

as a family we liked the bar area and staff where very friendly.

the gym was good

the spa was nice and relaxing . the view from our room was amazing

breakfast was good and room service was amazing

breakfast too expensive, wifi did not work

the spa faculties; superb large room with fabulous views; staff were super friendly and nothing too

facilities, fast wifi, lovely breakfast, helpful staff, well equipped gym - would definitely stay

good location, clean, spacious room, gym, professional staff , buffet breakfast

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean either, staff were

pool table, bar 24/7, late check out, cool bedroom lights, cool games.

after seeing teddy,we came back to the hotel and stayed in the bar till about 2am

called the hotel a few weeks before our stay asking if we could get early check in

we were given complimentary late check out at 1pm ( usual checkout is 11am which is still a decent time

the icing on the cake would be a pool, sauna and gym

no parking onsite sadly, but parked with ease on free spaces near pure gym next door

the bar entertainer was excellent

restaurant and bar alongside the spa facilities.

pool was an excellent treat for the children, great breakfast and dinners, leisure facilities, room

comfy bed and spacious room - plus my daughter delighted with her kids bag of activities

the attempt to make me pay for wifi

and helpful staff at the reception specially mr khalil-ur rahman s service and arrangement of early check in for 2 rooms was greatly appreciated

restaurant food menu is room service with table at best

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in the hotel and also we were not the only ones with a child

very loud party going on wasn’t ideal with kids trying to sleep

the bar has a decent pint to drink too

room service burger was

the parking is invaluable when staying in birmingham

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

couldn’t get the full breakfast menu due to co i’d so it’s understandable price for alcohol is expensive price for

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

we were able to check in early and every effort was made to ensure the kids were happy

breakfast choice, facilities were great , fat better than premier inn where we previously stayed

staff, the use of parking, the breakfast and speedy check in/out

lovely staff lovely and clean well catered for kids loved the breakfast buffet as did we

bar food available was a choice from pizzas, paninis, nachos, and made to order

lovely staff. comfortable room, great breakfast.

loved the little bar in reception

staff in reception, bar and dining room were exceptional.

we wanted food or a drink when we checked in at 2 and both bar and restaurant was closed

wifi could be faster, but can t complain for the price we paid

the 24 hour reception, clean room and great room service

staff, bar n location

there was no room service. aftet a tiresome day, that would have been truly helpful.

hotel & golf course

golf driving range

swimming pool warmer this time - hurray

the room and the view of the golf course the brabazon bar

leisure facilities in the club were amazing, top gym with all the best kit, swimming pool, sauna and hot tub brilliant