staff, good selection of breakfast items, comfy room, lovely swimming pool

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell from cupboard next to

wifi connectivity was poor in my room.

when i went to the bar area for dinner, i was well looked after by the staff, and the food was very good

perfect location hassle free parking easy access to to all routes

staff helpful with late check out and room was excellent

the bar and restaurant area is outstanding, modern, chic, huge tvs and importantly a great atmosphere

very nice staff great nice spa and bar has happy hour 12 till 7

the bar area, the staff

amazing service especially at breakfast with our waitress heather, who was just fantastic.

good breakfast and tea coffee juice are served even during thr night and great place to stay

clean good breakfast

good location and parking available. friendly staff and breakfast excellent

location and easy to find staff was helpful and friendly very clean and well kept breakfast was a bonus would definitely stay

friendly staff , bar and reception area , cleanliness

the pool was great- kids loved it

we enjoyed the pool and had pedicures at the spa

spa and pool were a bonus, particularly when our second day was very cold outside

didn't order room service but we did see a member of staff delivering it, the silver trays really did give a

we had to wait to use the pool after 09.30 with kids

hotel had a great bar and restaurant

room was great, beds were comfy, 24 hour gym, bargain for what we paid

tv wasn t connecting to wifi or

actual room service not running past 6:00 on a sunday which was day of arrival , and no

and coffee making facilities , mini fridge and a safe in the room, all very comfortable, lovely bar area, excellent location

i used the spa which was very relaxed and exactly what i needed, the spa receptionist showed me around and i

upgrade to cooked breakfast, as included was sufficient for us

full breakfast should be included

english breakfast was not included in the stay, our room was dark and looked upon by working gym, people on cross trainers and running machines could

we paid for a breakfast upgrade to the full english and it was lovely

rooms service location mini bar included breakfast in bed available aswel of room

from the front desk to the bar staff to the fella who brought us room service

we ordered room service and it was fabulous

breakfast had a good choice and we liked the fact we chose a time slot which presumably enables the

the decor was lovely and the soft furnishings very nice great very helpful staff we asked for room service and they were so fast amazing service thank you

breakfast was good.

om reception to room service) were all very friendly, helpful and attentive and couldn't do enough for you

our kids loved the hotels cheeky little elf

park and ride is only around 7/10 minutes drive away kids free adults

a bit more on the leisure side gym /pool /bigger garden

a really nice friendly hotel and close to the city centre with parking!!!!

kewarm, sandwich done in a

pior wifi

location great good parking friendly staff great room

the day and found this hotel and decided to book it very clean lovely staff lovely room lovely breakfast we definitely stay again

fashioned but modern everything was - it was very family friendly and had a lot of space for the kids

excellent breakfast and free for kids

the gym

excellent breakfast and free for kids

also the buffet in the evening was over priced for kids at 20 euros - if you have picky eaters this a complete waste of money, basically we paid 20

staff, lovely room, beautiful pool, excellent location for chester centre, nearby bus stop into chester

free use of the swimming pool and gym

no info in the room about restaurant or if there is any room service at all

very good hotel with excellent facilities, swimming pool and gym etc

hotel got everything we need like the gym,pool squash court and the relaxation area

had the most excellent check in experience, enjoyable breakfast, prompt room service in the evening and the spa is fantastic

extra 20 charge per person for 2 hour use of spa and pool

we were greeted with warm cookies on arrival, which was a massive hit with the kids

only issue was kids in the spa

husband used gym and said it was well equipped

lovely grounds parking

great pool facilities and

the beds where comfortable and room service great

though we were

nice early check in of 3pm and late check out of

nice atmosphere in bar & restaurant, nothing too much trouble

although we did not have dinner the bar/restaurant had a great atmosphere when we arrived, breakfast was delicious and the room was super clean and tidy and the interior was very nice, the

meals and breakfast were of a very high standard and served in a lovely restaurant

spotless room, exceptional breakfast, super friendly staff at all times, highly recommended

the breakfast menus is just amazing and the coffee is the best i have had in a long time

restaurant and cosy bar downstairs

tray charge for room service was a little steep compared to other places i have stayed

the bar area was good, with comfortable seating, and the restaurant was another grand room with wood

welcome try and water together with iron and ironing board in room and free parking

lovely to relax with a drink in the bar and recover

there are 2 excellent golf courses and lots of activities if you're traveling with a family

a place such as this breakfast was a little disappointing

spa was amazing

activities staff really good with kids

could be more disabled parking spaces

jacuzzi bath, free pool table, wonderful garden where pets can run

spa bath was an absolute treat and the staff were all so lovely

the staff are so welcoming, and the beer in the bar is beautiful

the room was lovely with large tv, tea/coffee making facilities and spa bath with rainforest shower

a lovely vibe to the place with books to read pool to play and a beautiful garden to walk around

they welcomed my very chatty, curious, energetic kids; and were so accommodating to our every need

great clean rooms friendly staff amazing breakfast

facilities were great and the warmest pool i've ever been in so great for kids too

nice small pool

were fantastic, especially as it was my kids birthdays, they were brilliant and accomidating

hotel has the best gym i have ever been to in a hotel with a trainer on site

brilliant gym too

place, very spacious, plenty of parking despite 2 weddings happening on the day

hotel and food where amazing. spa the next day lovely.

the spa and restaurant weren't open due to covid, but the room service food was excellent

bar with all seating and tv’s which made great viewing for the mcr derby and the anthony joshua

nice venue with amazing staff, onsite starbucks and bar/restaurant, gym and pool, couldn t have asked for more

this is why i chose the village - because of the pool - but not sure my employer will allow me to book the more expensive room again

hotel and room was lovely the pool and gym was outstanding and the people so friendly in all

were all really friendly and welcoming, the swimming pool was fun for the kids, rooms were really bright and clean, good location for visiting chester

was fine and the wifi worked well

the breakfast wasn't as warm as usual

only critique would be no information in room on room service and was travelling alone ended up having a snack instead of a dinner

retail park just around the corner if you're with kids and wanting to grab dinner away from the hotel

the adult fish and chips was awful - kids sized portion of

wifi could be faster

phone

breakfast is always nice, plenty to choose from and all in abundance. friendly staff.

perfect location for kids

thought bar prices were very expensive

liked that it had leisure facilities which include pool, hot tub, sauna, steam room, gym

the breakfast was excellent

breakfast was lovely

clean surrounding and health spa facilities very good.

the staff, early check in on a busy weekend was a massive bonus!

nice rooms, helpful and friendly staff, nice breakfast.

fantastic friendly staff really comfortable rooms and a very good breakfast.

staff from reception experience to cleaners to bar staff

rong) wifi and easy parking

like staying there,good hotel for the price,staff very friendly and helpful, breakfast is good value

good location and great spa and leisure facilities

the gym is only really

room with free room service

staff and service was excellent from reception, restaurant, bar and housekeeping

ill on the second day and i wanted room service but was told that i had to pay a deposit of 100 for room service and i would get it

food on room service - some of it was cold and unappetising.

the bar is a little expensive

staff were excellent, location great, impressive breakfast. would absolutely stay again.

breakfast, room was immaculate, staff catered for our early check in/late check out request

the bar feels expensive. would have used it more if we felt the drinks were priced better.

bar is very overpriced

bar was affordable

a shout out to denise who facilitated a third bed and early check in as we had an elderly member in our group

chicken i ordered

room service available added 6 per tray added

a 10/10 stay, comfort, cleanliness, food good, bar good, faultless really, well done to

spa was excellent

i used the gym, spa & swimming pool & all were excellent

staff lovely early check in really useful as attending a wedding , thank you

friendly staff. lovely room, excellent party night, great breakfast

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

early check in 2 = breakfast good 3 = nice room, good view 4 = great shower 5 = friendly cleaning

just a small thing the lighting in the bar in the evening, it was very bright.

breakfast was not very warm and tomatoes ran out so often

great for a walk around albert dock and for the town itself breakfast really nice plenty of