look forward to the spa unfortunately they were booked

at the hotel there was again no information in the room concerning spa facilities nor meal times

spa is the best in the area

the spa was just down the hall from our rooms

lovely bar area.

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

we loved that there was a pool, market and starbucks available!

pool

pool more than compensated for this missing piece of exercise equipment

had kids knocking on my door first 2 hours

the hotel staff was very friendly and the hotel was very clean. breakfast was great.

the pool was small but a great place

i didn’t get to try it but the work out room and pool looked lovely and there was a fire pit outside with seating which was particularly nice,

we didn’t have time to use the pool but it looked very nice

the breakfast room was the largest and most comfortable that we had ever been in

the kids enjoyed the pool

the staff. the location. the pool.

the pool!! i bought my grandkids, we had a blast....

was super welcoming and helpful with room and pool access

fitness center and pool were top quality

turn into parking area mind of hard to find. handicapped parking far away from hotel entrance.

all in one- swim, golf, and spa.

rooms were spacious and clean

we were unable to explore the ground or go to the pool since we had to check out at 11

beautiful, peaceful setting. greatroom, hot tub, and pool area. starbucks in lobby.

absolutely loved the bar staff

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

the bar staff. we ate there. didnt have good customer service experience

great location, nice atrium, pool, and fitness center.

the location was great. the bar was great. the accommodations were fantastic. had a great time.

free laundry

loved the size of the room and temperature of the pool.

pool temperature was so perfect after this super cold

was neat and clean, staff were friendly, liked that it had mini kitchen, but it had a full size refrigerator and a dishwasher

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

excellent breakfast, nice rooms

was noisy the first night - kids running on the floor above us

computer systems of reception were not working , then an old gentleman started saying that can kids be quite, he again pointed out in evening for kids to remain quite by saying its quite hours,

my son mentioned some of the gym equipment/exercises machines were out not working

small rooms breakfast was very basic

the breakfast was so good.

very clean, staff were friendly and the pool was nice

pool was not heated and we chose a hotel with a pool for the kids but it was freezing

breakfast was good, quick, and not over crowded

the breakfast was great plus the gym and swimming pool were excellent.

there is a breakfast every morning and an indoor heated pool

the breakfast was delicious overall. the eggs could have been hotter and fresher.

the breakfast place a little bit small...

pool breakfast gym location

the pool is heated but it was freezing my kids didn't even wanna get in it

jason at the bistro and bar was especially nice

the sliding glass door did not lock & the security bar was not placed to keep the room secure prior to me entering

loved the pool and whirlpool and room was very cozy and clean

clean, comfortable room and bed. warm pool for the kids. cute courtyard to hangout in.

pool water a bit cold

staff and helpful shuttle service to university of rochester athletic facilities - gym

the pool and fitness room.

we didn't use the pool or gym so i can't comment on

very clean, great pool, amazing staff, the best beds!

the hotel is very secured with a nice swimming pool and a gym

lovely rooms and outdoor bar area

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

top bar beautuful with great outdoor fire pit and best views of the city but small

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

beautiful bar on the roof and great restaurant in the lobby

it would be nice if airport shuttle service available.

modern, comfy bed, bar in lobby

staff was great from check in to coffee/ bar

free shuttle to our event

it was clean and beautiful and the staff were amazing! loved the bar area!

room was amazing. breakfast was great and location was perfect for us

the decor and breakfast were my favorite things about this property.

i've been taking my kids and grankids here for many years but next year we will try somewhere different

then the breakfast was amazing, i honestly wished they served it all day long lol

i was pleased with the pool area nice and clean

parking is an awesome plus

it was centrally located, had onsite free parking in the mid of downtown

we stay here every year and like it - oh, and free parking and the best steakhouse in roc

continental breakfast

there was no breakfast. it was a very luxurious room. i really liked the spa tub.

breakfast was great

breakfast very good and the pool and jacuzzi provided much needed relaxation

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of kitchen utensils; quiet

the pool was nice, and the breakfast was good

the pool was nice, and the breakfast was good

showed emergency exits; but it did not show how to navigate interior hallways to get to lobby & breakfast area

we had asked for late check out when booking on line

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly struggling and sweating and swearing loudly

clean, good location, free breakfast & other amenities, helpful staff.

the breakfast was adequate and there's a laundry room which was handy.

breakfast

not a real space for a dining restaurant. a very low key gym. no spa.

the bathroom in gym/ pool area was absolutely disgusting

breakfast was great. i also used the fitness center.

no breakfast, but a starbucks is conveniently located on the ground floor

the pool wasn’t open on this stay

the pool was a bit cold, but it her than that, everything was

staff was extra fluffy and like a cloud. the gym was scrumptulescent.

pool water was chilly

it was due to covid, it was still disappointing that there was no restaurant or bar open

they accommodated my stay, the bests were great also the breakfast i will definitely stay again!

the staff was very friendly and helpful. the breakfast was good they had a good selection.

the pool could have been cleaner.the water was a little bit cloudy.

not much for breakfast. same food all week. out of pancake mix the whole week.

the pool and hot tub were amazing! the place was very quiet and clean!

permitted early check in. 6th floor head maid nice.

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

we asked for early check in and they had several rooms ready

the pool was very chilly so we weren't able to enjoy it.

pool was small

gym equipment

it was very clean and the breakfast was delicious with many items to choose from.

coffee was much to strong but the rest of the breakfast was very good.

the breakfast could be a little better.

breakfast was lame

enjoyed the breakfast, bath, peace

room and breakfast was great but what it made it a pleasure there was the staff, alicia, she worked during

breakfast buffet in quality and selection

the fairfield is more modern and cleaner, the wifi is more reliable, and the gym and pool are nice to have

the gym was much smaller than expected

pool was very small and green with slime on the bottom

very comfortable bed, my kids enjoyed the pool and we all enjoyed the snacks.

nice place, clean, loved the pools. need to enforce no kids i hottub!

pool, spa, gym

check in staff was great. lifeguard at pool was very nice to us and kids. room was fine.

a lot of college kids working and they are all pleasant and very helpful

suited our needs as an overnight stay on our road trip. the kids loved the pool.

not advised there was no shuttle operating due to covid

no shuttle because of covid but the walk is around 200m and it is very easy to do with small

staff was very helpful and breakfast was great

had to be at the airport at 4 am and the shuttle was right there to gete when called

staff was great.. my kids loved the pool breakfast was okay

pool and fitness center were not open but still paid the same price for the room as if all the amenities

the fitness room had no extra towels and requested that we clean off the equipment after use, but there

they have breakfast by the way

breakfast super friendly staff

the breakfast. hotel employee for the sunday breakfast was awesome.

the shuttle started promptly at 4am

comfortable, free shuttle

a shuttle picked us up within 10 minutes

close to the airport, comfortable bed, delicious breakfast!

staff were friendly and the continental breakfast was very yummy

they do have vending machine and a laundry site able for use

laundry facilities on site

at night 1:30am you would hear running and jumping from kids

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them back only to give me half my deposit

not to mention that the people that were next door to me i think we're living there and they had kids and they were screaming hollering all night long never stay

our flights were cancelled and we had to get something quickly and near the airport, it was late we were tired, the tub was absolutely filthy

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing by door ppl screaming

there was a smell in the hall when you went to the laundry room

they have on sight laundry washing and drying

the pool is nice (even though we didn't use it because we were already in town for a swim meet)

breakfast offered a wide assortment of nutritional food

the bed was so comfortable and the breakfast was very nice

staff and a pool for the kids to play in and hot tub in the same area for wife and i to relax in

breakfast, cleanliness, the pool

pool, breakfast and gym were averagely good

great sleeping accomadations. free breakfast was terrific! pool was clean and quiet.

staff and the breakfast

clean, the staff was friendly and helpful with ideas of what to visit and where to eat, and the breakfast each morning had a wide selection from which to choose

breakfast buffet was awesome and staff friendliness was really good

wish the pool would stay opened a little later , and although the breakfast was good it would be nice if it

seems that the pool area and pool wasn't very clean

everything was clean and beautiful. bed super comfy! breakfast,pool and gym a+! staff amazing!!

nice pool and gym area too

pool was warm and filled with kids but they were having a great time

excellent stay! the breakfast is great.

close to the airport and breakfast provided

the property advertised free access to the gym however it was not available to use

the gym was closed. there was hair on my towel(s) and wash rags.

little gym was cute and it’s next door to a gas station- they have many car charging

gym with accurate scale

hotel could have been cleaner, the common areas and gym were not as clean as other hotels in this brand

had a kitchenette that had everything you would need, the room and bathroom were clean, and the pool was great

the room was very big and had a beautiful kitchen.

the pool, board games and hot chocolate were loved by the kids and the staff went out of their way to

clean, weel stocked kitchen and bath

full kitchen, bbq grill, complimentary refreshments, grocery shopping)

the room was amazing in size, we loved the kitchen and how it had a stove top, the pool was amazing for the kiddos, we also loved the breakfast, waffles were a hit with the kiddos

there was a lot of kids knocking on doors and running

comfy beds and great location! friendly staff and great breakfast

staff weren't on the same page for the pool policy didn't like that..

the pillows and free coffee. the gym is nice too.

breakfast was good but needs to have cereal kids enjoy , rice krispies maybe

wanted to book a room for my kids birthday that had a pool because she loves swimming and cant until the summer due to weather

we needed anything nor make sure we had clean towels the manager making excuses the rates for the pet fee weren't what they said it

the fitness center was clean, there could have been a disinfectant spray bottle to wipe down the

pool, mattress, breakfast were all excellent

the pool and hot tub were excellent

breakfast had a nice selection of foods.

sure enjoyed the fridge and microwave in our room lots of hot water in our very nice bathroom breakfast was

clean, modern, safe, plenty of parking even when busy

was told no kids meals but after realizing there was a qr code to use it clearly says 5

the person in the next room had kids and they were loud but i have kids so i know that’s hard.

location to highway and shopping. free parking on-site. pleasant staff.

unsupervised kids running all over the property

gym was not useable

the rooms were very clean and comfortable, the stafff was friendly, and the breakfast was good!

very nice great breakfast

breakfast was good and just enough

location, quiet, great breakfast with a fridge we could grab something and go past the breakfast times (we are late

the breakfast. not much which was healthy or low calorie.

food was fresh and presented well. continental breakfast.

very comfortable and good breakfast

facilities were in good condition and the breakfast area was very well stocked and included a pancake maker for a hot breakfast

the breakfast spread was lacking, but fine overall

the kids had a blast in the hot tub/pool

the hotel was gorgeous and clean. the pool and restaurants were nice but pricey for what it was

we visited in the winter time and were very much looking forward to the outdoor heated pool and hot tub

the sand bar food was mediocre.

not order room service due to expensive pricing, especially breakfast menu

other than not real breakfast. was a good stay

staff was great bed was comfy breakfast was awesome.one of canandaiguia hidden treasures

what breakfast!!!

unhealthy breakfast

enjoyed breakfast, coffee was good too.

great location. nice bar and restaurant. walk to many bars.

big rooms, nice pool, clean and good looking spot. the bed was comfortable too.

the gym was clean

they attempted to give us credits to the restaurant / bar however 2/2 times these charges ended up on our bill and i had to fight it again

like everywhere these days they lacked experienced wait staff in the bar / restaurant

also liked the free breakfast buffet

breakfast was good

extremely clean, away from the road so it’s quiet, lots of variety at breakfast, friendly

great location, clean hotel, friendly staff and great breakfast.

early check in