the pool is amazing and my kids love it so much we will return

breakfast was good

staff was very welcoming! the breakfast was great! room was very nice!

the breakfast and breakfast staff were awesome

excellent breakfast the next day

we loved that there was a pool, market and starbucks available!

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

the room and the pool

had kids knocking on my door first 2 hours

pool more than compensated for this missing piece of exercise equipment

staff was amazing, the spa experience was amazing!

the spa was just down the hall from our rooms

at the hotel there was again no information in the room concerning spa facilities nor meal times

excellent spa facilities

lovely bar area.

the kids enjoyed the pool

the staff. the location. the pool.

the pool!! i bought my grandkids, we had a blast....

was super welcoming and helpful with room and pool access

fitness center and pool were top quality

hot tub, and breakfast buffet

my husband went down to check the pool ( we knew there were quite a few kids staying this weekend)

i always found the breakfast enough for me,and the area always neat and clean.

pool, hot tub, and breakfast buffet

the pool was cool, but the hot tub was amazing!

location and the breakfast was beautiful.

staff and the breakfast

clean, the staff was friendly and helpful with ideas of what to visit and where to eat, and the breakfast each morning had a wide selection from which to choose

breakfast was great, use of the gym and the pool was nice.

breakfast buffet was awesome and staff friendliness was really good

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

great gym with well maintained equipment and rowing machine.

beautiful bar on the roof and great restaurant in the lobby

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

location, golf course, close to finger lakes region and eastview mall, family friendly hotel with a great

booked a room for 5 people two adult and three kids

indoor/outdoor pool and patio was great. grounds and view from room wonderful.

over the last 25yrs, i've noticed that there is a much needed upgrade to the pool and hotel gym

the room was nice and so was the bar

pool and hot tub were appreciated

breakfast was hot and delicious

the breakfast was very nice and had a good variety of food items.

nice room, good breakfast , good location

nice pool and gym area too

fast easy early check in.

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my boyfriend and i were going to

it was clean and beautiful and the staff were amazing! loved the bar area!

free shuttle to our event

modern, comfy bed, bar in lobby

parking lot was in a weird spot and hard to figure out how to get into it when they have the valet

couldnt get room service late at night

full time security for the parking lot, excellent interior, charming room that made my wife gasp

no coffee/keurig machine

i was surprised that there was no breakfast included.

breakfast. no one from staff brings another food. no one cares about you

pool and fitness center were not open but still paid the same price for the room as if all the amenities

pool and fitness center were

they have breakfast by the way

free breakfast was great

we even used the pool

the bar with live music was awesome

the pool wasn’t open on this stay

had a junior suite and was very small. not worth price. paying for parking. bar closes early

great staff - very friendly and helpful. pool and gym facilities outstanding.

not a real space for a dining restaurant. a very low key gym. no spa.

the bathroom in gym/ pool area was absolutely disgusting

i loved the gym, very clean

breakfast was good and i enjoyed a lot ,stay was comfortable

small gym, no slipper in bathroom, no one told me about a business center

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast! and laundry services.

permitted early check in. 6th floor head maid nice.

everything was fine though laundry long walk from guest room with bags of laundry

the room, amenities, bar and restaurant were all excellent

pool was stocked with plenty of towels. gym actually had weights! front desk was super friendly

it would have been nice to have a hot tub with the pool, but the pool was awesome and clean

pool was great to help keep kids occupied

the hotel is very secured with a nice swimming pool and a gym

windows open all the way with no protective net or bars so dangerous if you have younger kids

there is a breakfast every morning and an indoor heated pool

every time we went to the pool, we had to ask for towels

the pool water is warm and they have pool toys for the kids

price and lots of kids running thru the hallway

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

convenient location . like the fact that it has a restaurant and bar on the property

the location was great. the bar was great. the accommodations were fantastic. had a great time.

absolutely loved the bar staff

the bar staff. we ate there. didnt have good customer service experience

pool area was great. excited for our next stay to utilize the outdoor courtyard area!

clean, comfortable room and bed. warm pool for the kids. cute courtyard to hangout in.

the pool and hot tub were well needed, the beds were great as was the staff

bigger pool towels but was fine

we did not want to venture out to buy food stuffs for the kids, it was snowing badly and the roads were nasty

there was also a free, yes free, washer and dryer in the hotel lobby gym

the system of the hotel, the room with a mini kitchen and the staff.

we didn't use the in-room kitchen (see photo) on our overnight stay,

pool temperature was so perfect after this super cold

free laundry

kids were very disappointed

gym equipment was broken and no disinfectant available

there were a lot of kids running around , some loud and unsupervised.

breakfast was just what we needed for the kids and adults in our group

the beds are very uncomfortable. the gym had broken equipment. breakfast was cold food only.

liked the location, and the staff was great, the pool was clean, breakfast was good

the pool and workout areas were clean and very accessible

we'd love to have been able to check out the pool

breakfast

tub and pool water are the clearest i

friendly staff. spacious room. so many amenities. breakfast.

gym and pool at your disposal

night and saturday night was very crowded with many little kids playing field hockey in the halls

breakfast was good, quick, and not over crowded

the kids had a great time in the pool and picking out snacks at the snack bar

the pool and spa was spotless

breakfast very good and the pool and jacuzzi provided much needed relaxation

very clean, decent weight room as far as hotels go, the pool is clean and taken care, nice breakfast including egg, sausage, etc, and they gave us a quiet room on

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of kitchen utensils; quiet

breakfast was amazing, beds soft, clean, easy check in and out

we had asked for late check out when booking on line

breakfast was great and coffee was good

was expecting a little more in the breakfast

clean, friendly staff, price, amazing breakfast, everything!!

the breakfast was very good!

the continental breakfast was a good addition to our stay it makes my kids happy

pool was cloudy and hot tub not open

the staff was very friendly and helpful. the breakfast was good they had a good selection.

it was quite, good location. the breakfast was very good.

loved the breakfast, the pool, and the staff

the bed was very comfortable and the pool great

also i was charged for a pet fee which i had no such pet with me during my stay

i was at a golf tournament + turned off my phone for the time that we were at the course

the pool was very chilly so we weren't able to enjoy it.

breakfast was great!

gym, good breakfast, very nice and helpful staff, plenty of parking, clean and comfy bed, large

need to get a stationary bike or recumbent in the gym

when asked about a shuttle in the morning she said the airport is hundred feet that way,and pointed to the front door

kids enjoyed

good, and if you have too much luggage to walk across the street to the airport, there is a free shuttle available (just ask the desk)

breakfast starts from 4am, perfect!

staff from airport shuttle to front desk were friendly and helpful

early breakfast that i miss at other shows

closeness to airport. great breakfast offered at early hours. shuttle was right on time

comfortable, free shuttle

hotel had security guard walkin the halls stains on the sheets kids didn’t like it made them sleep on top of the covers it was disgusting i will not be

like the fact that they don’t have no policy saying if your kids spill milk on sheets that they will keep your deposit

at night 1:30am you would hear running and jumping from kids

of jesus i cast you out amen” and a woman arguing on the phone in the hall while yelling at her kids to “get back in the room”

not to mention that the people that were next door to me i think we're living there and they had kids and they were screaming hollering all night long never stay

they have on sight laundry washing and drying

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing by door ppl screaming

our flights were cancelled and we had to get something quickly and near the airport, it was late we were tired, the tub was absolutely filthy

there was a smell in the hall when you went to the laundry room

breakfast immaculate (healthy choices cold and delicious )

coffee was much to strong but the rest of the breakfast was very good.

breakfast was lame

cant wait for continental breakfast to return

out a great hotel safe and clean and not loud staff was nice and helpful clean rooms and great breakfast

the pool was a bit small only 4 feet deep.

the pool and gym hours were great-7 am-11pm

pool was very small and green with slime on the bottom

the breakfast was wonderful-juice, coffee, tea, oatmeal, cold cereal, fresh fruit, two egg dishes,

the staff was amazing, and the pool area. the whole hotel was very clean inside and out.

breakfast had lots of choices

breakfast had hot items, not just cereal and toast

the property advertised free access to the gym however it was not available to use

for her services i also want to thank the older gentleman who helped me in the morning with late check out

breakfast was good

bar staff could have been better, bar area very small, no room to sit , only had 7-8 chairs and

nice place, clean, loved the pools. need to enforce no kids i hottub!

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as much as we travel the free laundry is a mega bonus to us you just have to bring

however there were 6 other signs on post in the parking lot directing us to a different entrance

gym terrible. no coffee in lobby. staff not friendly. furniture in room very worn. towels thin.

gym with accurate scale

hotel could have been cleaner, the common areas and gym were not as clean as other hotels in this brand

had a kitchenette that had everything you would need, the room and bathroom were clean, and the pool was great

the room was very big and had a beautiful kitchen.

the pool, board games and hot chocolate were loved by the kids and the staff went out of their way to

clean, weel stocked kitchen and bath

full kitchen, bbq grill, complimentary refreshments, grocery shopping)

the room was amazing in size, we loved the kitchen and how it had a stove top, the pool was amazing for the kiddos, we also loved the breakfast, waffles were a hit with the kiddos

there was a lot of kids knocking on doors and running

comfy beds and great location! friendly staff and great breakfast

staff weren't on the same page for the pool policy didn't like that..

the pillows and free coffee. the gym is nice too.

breakfast was good but needs to have cereal kids enjoy , rice krispies maybe

wanted to book a room for my kids birthday that had a pool because she loves swimming and cant until the summer due to weather

we needed anything nor make sure we had clean towels the manager making excuses the rates for the pet fee weren't what they said it

went swimming after supper and kids were in there one of the moms was a little rude to us

pool

there were also issues with kids on the 6th

we were 2 adults, 3 kids

the rooms are very clean && the pool/spa is nice.

breakfast options are decent

sure enjoyed the fridge and microwave in our room lots of hot water in our very nice bathroom breakfast was

best breakfast i had on this road trip

clean and free breakfast

pool and hot tub

gym was not useable

the rooms were very clean and comfortable, the stafff was friendly, and the breakfast was good!

very nice great breakfast

breakfast was good and just enough

location, quiet, great breakfast with a fridge we could grab something and go past the breakfast times (we are late

thought there was a pool from the description and pictures but there was only a hot tub

bigger pool of some kind

very clean, good breakfast, friendly at desk

that they didn't have a pool.

had a room next to ice machine, laundry and elevator …

they helped me figure out the laundry room

didn’t eat breakfast

my husband was in the hospital and needed a place to sleep and do laundry

the breakfast. not much which was healthy or low calorie.

very comfortable and good breakfast

spa and rose tavern

the food at the restaurant is expensive and portions are small for breakfast

pool could be bigger. for the number of guests you host, it's too small.

breakfast and all meals were spectacular

we also booked the saunas at the spa

enjoyed breakfast, coffee was good too.

wuld be nice if they offered oat milk at the breakfast spread

staff was great bed was comfy breakfast was awesome.one of canandaiguia hidden treasures

what breakfast!!!

unhealthy breakfast

early check in

also liked the free breakfast buffet

breakfast was not good

due to covid, breakfast limited to yogurt- grab and go

don’t know her name but it wasn’t notated we had a late check out and she ensured my daughter could sleep without being disturbed

paid for a lake view, but it was more like a parking lot, pool, and tent view

beautiful grounds with a lovely pool and outdoor cabana bar

could have better robes to attend pool/hot tub

great location. nice bar and restaurant. walk to many bars.

location on lake, bar outside, fire pit