the pool was very chilly so we weren't able to enjoy it.

another sign that if you choose early check in or out, the hotel will charge you by the hour

bed was so comfortable. nice pillows! good breakfast , quiet...

breakfast was one of the best that i've had at a motel

gym equipment

liked everything was great location staff was great pool and hot tub was excellent

the continental breakfast was a good addition to our stay it makes my kids happy

it was wonderful so clean and comfortable and we enjoyed our stay loved the gym we will be back

loved the breakfast, the pool, and the staff

wonderful free breakfast. updated and clean throughout.

the breakfast was very good!

the breakfast was adequate and there's a laundry room which was handy.

clerks were friendly and helpful. breakfast good! (loved the pancake machine!)

they don't serve the most elaborate hotel breakfast, but it was fine

showed emergency exits; but it did not show how to navigate interior hallways to get to lobby & breakfast area

pool, mattress, breakfast were all excellent

pool is always a perk

breakfast had a nice selection of foods.

outstanding breakfast

were extremely friendly and helpful, the breakfast was very good, all the equipment worked in the fitness center

location, quiet, great breakfast with a fridge we could grab something and go past the breakfast times (we are late

the rooms were very clean and comfortable, the stafff was friendly, and the breakfast was good!

breakfast was good and just enough

gym was not useable

gym was nice

hot tub, breakfast , pool and cleanliness

breakfast

friendly very clean heated pool and nice hot breakfeast

hot tub, breakfast , pool and cleanliness

the pool and spa was spotless

we stayed here many times when the kids were young from twenty through ten years ago

minimal fitness equipment

the lady who sets up the breakfast buffet was outstanding

the fitness centre was small and not well maintained

higher priced for property and pet fee high

not a kids menu on room service menu

decor, pool, size of room, size of fridge.

the room was nice and so was the bar

for more pool time

the wonderful woman at the bar assisted me

enjoyed the spa and pool area

also appreciated the complementary bottled water and chocolates for guests

i hear the pool and hot tub were excellent and breakfast was available in the am

the pool and hot tub are wonderful and they have guests reserve times so it feels very safe (kinda wish

the pool was nice but freezing cold

look forward to the spa unfortunately they were booked

excellent spa facilities

spa is the best in the area

location is tops. bed is comfortable. room sizes good. room coffee v good. gym is v good.

lovely bar area.

wish there was some sausage to go with the eggs on the breakfast bar

breakfast was offered until 10am, which was

breakfats my kids really enjoyed as did my wife an i

lovely country setting, had all we needed. let us have a late check out. staff very nice.

had a room next to ice machine, laundry and elevator …

breakfast and all meals were spectacular

breakfast was just ok

we loved having breakfast promptly delivered and enjoying it out on the porch

even on a rainy day, there was a ton of games to play in the library bar and enjoy a delicious cocktail

not order room service due to expensive pricing, especially breakfast menu

wuld be nice if they offered oat milk at the breakfast spread

other than not real breakfast. was a good stay

unhealthy breakfast

very friendly staff, hotel and room was very clean, great breakfast

what breakfast!!!

like everywhere these days they lacked experienced wait staff in the bar / restaurant

pool was good amenity

exceptionally large room. beautiful bathroom. great gym. nice staff. wonderful location

paid for a lake view, but it was more like a parking lot, pool, and tent view

the gym was clean

very nice facility. friendly staff. excellent, and large rooms. excellent hot breakfast.

breakfast was good

don’t know her name but it wasn’t notated we had a late check out and she ensured my daughter could sleep without being disturbed

due to covid, breakfast limited to yogurt- grab and go

early check in

i didn’t get to try it but the work out room and pool looked lovely and there was a fire pit outside with seating which was particularly nice,

breakfast was good

i had fun its was my 3rd oldest 13th birthday and he really loves the warm pool.

the breakfast and breakfast staff were awesome

breakfast was nice and the atmosphere was cheerful

pool

had kids knocking on my door first 2 hours

pool water needs to be heated.

pool was great for the kids and the fire pit

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

convenient location . like the fact that it has a restaurant and bar on the property

the bar staff. we ate there. didnt have good customer service experience

the location was great. the bar was great. the accommodations were fantastic. had a great time.

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

great location, nice atrium, pool, and fitness center.

having a complimentary laundry was really appreciated

location, front desk employees, the pool and clean facility

free laundry

breakfast is amazing, the staff was extremely polite and the amenities were impressive

would have liked more hot food available for breakfast

the water dispenser in the gym was empty the entire time i was staying at the hotel despite reporting it was empty

breakfast was well stocked and lots of variety

so i couldn't fill it up to give the kids a bath

excellent breakfast, nice rooms

liked the gym and the breakfast was decent

breakfast was good, quick, and not over crowded

the kids loved our room, and i quote “ i feel so fancy this room is so nice

loved the breakfast for my family

kids (

night and saturday night was very crowded with many little kids playing field hockey in the halls

breakfasts

room and breakfast was great but what it made it a pleasure there was the staff, alicia, she worked during

the breakfast could be a little better.

nice motel, free continental breakfast, nice and clean place.

enjoyed the breakfast, bath, peace

nice place, clean, loved the pools. need to enforce no kids i hottub!

laundry for free bc the hotel owned by rit and students live in it.

check in staff was great. lifeguard at pool was very nice to us and kids. room was fine.

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as much as we travel the free laundry is a mega bonus to us you just have to bring

i had months ahead booked two room adjoined upon arriving at 1am with 3 kids no parking however that wasn't the worse part they gave me a key to a room where someone was

(probably just never had this room setup before) noisy kids next door

very clean, good breakfast, large room with comfortable beds.

the only thing was that not enough dry towels in the pool area

pool, staff. beds really comfy, fridge and micro were a bonus.

the pool and gym hours were great-7 am-11pm

they let their kids run up and down the halls and make noise and think nothing of it

very clean , kids loved the pool ! quite .

pool breakfast gym location

every time we went to the pool, we had to ask for towels

check in excellent, breakfast excellent.friendly personal.

clean, comfortable room and bed. warm pool for the kids. cute courtyard to hangout in.

jason at the bistro and bar was especially nice

the pool and hot tub were well needed, the beds were great as was the staff

pool was clean, hot tub was very nice, pillows on the bed, awesome

the sliding glass door did not lock & the security bar was not placed to keep the room secure prior to me entering

staff and helpful shuttle service to university of rochester athletic facilities - gym

it would have been nice to have a hot tub with the pool, but the pool was awesome and clean

location . free shuttle to airport and hospital

rachel and sydney at the bar were great

no shuttle, no room service despite both being listed here and being reasonable i made the choice of

top bar beautuful with great outdoor fire pit and best views of the city but small

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

nice little pool with windows & sunlight + good gym equipment (though a bit packed/small) —used them both

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

great gym with well maintained equipment and rowing machine.

there is a bar downstairs

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my boyfriend and i were going to

staff was great from check in to coffee/ bar

fast easy early check in.

modern, comfy bed, bar in lobby

food, gaming locations) -positive customer experience with all staff interactions -delicious room service -spacious, clean, comfortable

really love the aesthetics embodied culture and history, what a pleasant surprise to find a jazz bar in the basement

only think i could even think to suggest would be having instructions and menus for room service in the rooms - we had to do a little hunting/asking around

the front desk person was very nice and got me a cup of coffee from the pot they have in the kitchen for the staff

also, the complementary breakfast items were scarce and when i asked if there were any granola bars he looked and said all

no changing area for the pool facilities

the staff were fantastic, the pool has 25 yards of pure relax, the gym is modern and very convenient

there was a very convenient and reasonably priced parking with free ev charging stations!

breakfast was great. i also used the fitness center.

no breakfast, but a starbucks is conveniently located on the ground floor

had a junior suite and was very small. not worth price. paying for parking. bar closes early

the bar with live music was awesome

great gym. room was good sized. hotel in walking distance to some good restaurants.

staff was extra fluffy and like a cloud. the gym was scrumptulescent.

the bar was very nice as well

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

everything was fine though laundry long walk from guest room with bags of laundry

breakfast! and laundry services.

breakfast offered a wide assortment of nutritional food

the pool was cool, but the hot tub was amazing!

of room; good tv channel variety; quietness throughout: very good breakfast; very helpful

kids had a blast for our staycation

hot tub, and breakfast buffet

beds are very comfortable, rooms are spacious, breakfast is good, and if you have too much luggage to walk across the street to the airport, there

need to get a stationary bike or recumbent in the gym

breakfast poor at 4 am!

staff was great.. my kids loved the pool breakfast was okay

gym, good breakfast, very nice and helpful staff, plenty of parking, clean and comfy bed, large

very clean facilities, comfortable bed, nice breakfast area and an outdoor area with a fire pit!

we loved the pool and hot tub breakfast was amazing

seems that the pool area and pool wasn't very clean

wish the pool would stay opened a little later , and although the breakfast was good it would be nice if it

breakfast was hot and delicious

staff and the breakfast

breakfast buffet was awesome and staff friendliness was really good

ver convenient. clean. and i liked to breakfast options

the breakfast was very good

pool was extremely crowded and

staff from airport shuttle to front desk were friendly and helpful

early breakfast that i miss at other shows

breakfast was delicious and fresh

breakfast starts from 4am, perfect!

close to the airport, comfortable bed, delicious breakfast!

not to mention that the people that were next door to me i think we're living there and they had kids and they were screaming hollering all night long never stay

to be down the hall so i had to separate from my husband so we could insure the saftey of our kids horrible just

laundry and they hold your luggage for up to 24 hours after checkout which is very

they do have vending machine and a laundry site able for use

hotel filthy, kids unattended to,debris all over, no elevators,smells of drugs,on-going party

great breakfast options they had eggs sausage yogurt cereal and more

pool and fitness center were

the fitness room had no extra towels and requested that we clean off the equipment after use, but there

free breakfast was great

they have breakfast by the way

for her services i also want to thank the older gentleman who helped me in the morning with late check out

breakfast was good

everything from check in to breakfast to check out.

t eat any of the breakfast because of my gluten allergy, and the bathroom was very

excellent stay! the breakfast is great.

they helped me figure out the laundry room

neat, updated rooms. clean smelling and appearance. continental breakfast.

very comfortable and good breakfast

the breakfast spread was lacking, but fine overall

didn’t eat breakfast

cleanliness, excellent , helpful hotel staff and great breakfast.

gym with accurate scale

large kitchen comfy bed and pillows

breakfast could of had more variety

clean.great breakfast options, except for only skim milk or 1%.next to bjs

was spotless and so relaxing hall were clean & quiet staff was very friendly & helpful even the pool area was clean i would definitely stay again

the rooms is also nice fit for us as it had a separate room for kids to sleep

a different menu everyday for breakfast

cleanliness, the lobby and free coffee, tea and breakfast

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

very clean enjoyed pool '' and delicious fresh breakfast

very clean enjoyed pool '' and delicious fresh breakfast

clean and newly renovated plus breakfast included

wanted to book a room for my kids birthday that had a pool because she loves swimming and cant until the summer due to weather

my kids and i loved the front desk lady

the pool and gym were nice and always a perk

maintained exercise room and pool, spacious clean room, easy to operate shower, great staff, nice

there were also issues with kids on the 6th

gym and spa size

desk was sweet and knowledgeable , the vibe was great , the pool was amazing and the hot tub the kids enjoyed themselves as well as is adults