very nice great breakfast

there's gym and no pool

gym was nice

gym was not useable

clean, comfortable beds, & accommodated a early check in.

breakfast options are decent

the fitness room, most of the machines didn’t work

breakfast was great

breakfast time i see some working or homeless kind of people

best breakfast i had on this road trip

the pool area and hot tub were small.

this place was great for our overnight stay for gymnastics competition

and clean, the beds were very comfortable (pillows were great, too), breakfast was plentiful, pool and whirlpool were great, staff as courteous and helpful

' the pool and fitness centers were open

another sign that if you choose early check in or out, the hotel will charge you by the hour

manager was very helpful and the pool hvac had broken just prior to our arrival

pool had to much chlorine in it.. the smell is still on my clothes after washing three times

it was quite, good location. the breakfast was very good.

loved the breakfast, the pool, and the staff

the pool was not open which was somewhat important in our choice of this facility, but heh, things

breakfast was above average, coffee was available 24 hours (and cookies

clean, good location, free breakfast & other amenities, helpful staff.

breakfast was great and coffee was good

clean, friendly staff, price, amazing breakfast, everything!!

we had asked for late check out when booking on line

wonderful breakfast.

room was amazing. breakfast was great and location was perfect for us

rooms are clean and great breakfast! staff are nice as well.

pool was great

change pool to saline (salt)

very clean, decent weight room as far as hotels go, the pool is clean and taken care, nice breakfast including egg, sausage, etc, and they gave us a quiet room on

friendly very clean heated pool and nice hot breakfeast

only complaint was the pool wasn’t available

hot tub, breakfast , pool and cleanliness

gym looked pretty nice too

not a kids menu on room service menu

decor, pool, size of room, size of fridge.

the room was nice and so was the bar

for more pool time

the wonderful woman at the bar assisted me

had breakfast and dinner at the rose tavern but was not to my satisfaction

breakfast was just ok

pool was fun for the whole family, very special to be in the pool on the lake

pool and outdoor tub a little small

not order room service due to expensive pricing, especially breakfast menu

very clean, good breakfast, friendly at desk

they always had a sign saying they were in the laundry room (again, not that many people were there)

breakfast was good and the room was clean and nice sized

breakfast there was no eggs, bacon or sausage mostly carbs

the advertisement for the hotel marked that it has a pool, when it did not. it has a jacuzzi.

enjoyed breakfast, coffee was good too.

other than not real breakfast. was a good stay

staff was great bed was comfy breakfast was awesome.one of canandaiguia hidden treasures

very friendly staff, hotel and room was very clean, great breakfast

wuld be nice if they offered oat milk at the breakfast spread

beautifully decorated. wonderful bar and dining experience. best breakfast sandwich ever!

the gym was clean

pool was good amenity

big rooms, nice pool, clean and good looking spot. the bed was comfortable too.

could have better robes to attend pool/hot tub

the fitness and pool area very nice

early check in

great location, clean hotel, friendly staff and great breakfast.

very nice facility. friendly staff. excellent, and large rooms. excellent hot breakfast.

breakfast buffet was nice, hot choices were very welcome

the staff. the location. the pool.

fitness center and pool were top quality

the pool and hot tub are wonderful and they have guests reserve times so it feels very safe (kinda wish

also appreciated the complementary bottled water and chocolates for guests

the pool was nice but freezing cold

staff was amazing, the spa experience was amazing!

the service at the bar was mediocre

spa is the best in the area

excellent spa facilities

the spa was just down the hall from our rooms

i didn’t get to try it but the work out room and pool looked lovely and there was a fire pit outside with seating which was particularly nice,

breakfast was good

i had fun its was my 3rd oldest 13th birthday and he really loves the warm pool.

the breakfast and breakfast staff were awesome

breakfast was nice and the atmosphere was cheerful

pool

had kids knocking on my door first 2 hours

pool water needs to be heated.

pool was great for the kids and the fire pit

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

convenient location . like the fact that it has a restaurant and bar on the property

the bar staff. we ate there. didnt have good customer service experience

the location was great. the bar was great. the accommodations were fantastic. had a great time.

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

great location, nice atrium, pool, and fitness center.

having a complimentary laundry was really appreciated

location, front desk employees, the pool and clean facility

free laundry

breakfast is amazing, the staff was extremely polite and the amenities were impressive

would have liked more hot food available for breakfast

the water dispenser in the gym was empty the entire time i was staying at the hotel despite reporting it was empty

breakfast was well stocked and lots of variety

so i couldn't fill it up to give the kids a bath

excellent breakfast, nice rooms

liked the gym and the breakfast was decent

breakfast was good, quick, and not over crowded

the kids loved our room, and i quote “ i feel so fancy this room is so nice

loved the breakfast for my family

kids (

night and saturday night was very crowded with many little kids playing field hockey in the halls

breakfasts

room and breakfast was great but what it made it a pleasure there was the staff, alicia, she worked during

the breakfast could be a little better.

nice motel, free continental breakfast, nice and clean place.

enjoyed the breakfast, bath, peace

the breakfast was delicious overall. the eggs could have been hotter and fresher.

smile and cheerful attitude, making us feel so welcome (even with a group of sleepy college kids)

traveling with an college sports team and we had a lot of needs -- late check out, luggage storage, getting rooms together, lost card keys, team meals at odd hours,

the pool is heated but it was freezing my kids didn't even wanna get in it

the pool water is warm and they have pool toys for the kids

the only thing was that not enough dry towels in the pool area

the breakfast was wonderful-juice, coffee, tea, oatmeal, cold cereal, fresh fruit, two egg dishes,

the gym was much smaller than expected

bathroom small and pool was cold

husband and i are early risers so the breakfast times were fine for us

suited our needs as an overnight stay on our road trip. the kids loved the pool.

it was clean, and the pool, gym

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as much as we travel the free laundry is a mega bonus to us you just have to bring

nice place, clean, loved the pools. need to enforce no kids i hottub!

beit a little small), and laundry room were all good

clean, comfortable room and bed. warm pool for the kids. cute courtyard to hangout in.

jason at the bistro and bar was especially nice

the pool and hot tub were well needed, the beds were great as was the staff

pool was clean, hot tub was very nice, pillows on the bed, awesome

the sliding glass door did not lock & the security bar was not placed to keep the room secure prior to me entering

staff and helpful shuttle service to university of rochester athletic facilities - gym

it would have been nice to have a hot tub with the pool, but the pool was awesome and clean

location . free shuttle to airport and hospital

rachel and sydney at the bar were great

no shuttle, no room service despite both being listed here and being reasonable i made the choice of

top bar beautuful with great outdoor fire pit and best views of the city but small

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

nice little pool with windows & sunlight + good gym equipment (though a bit packed/small) —used them both

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

great gym with well maintained equipment and rowing machine.

hot tub, and breakfast buffet

of room; good tv channel variety; quietness throughout: very good breakfast; very helpful

breakfast was hit or miss.

staff and a pool for the kids to play in and hot tub in the same area for wife and i to relax in

super clean and comfortable room, great swimming pool and breakfast. friendly staff.

modern, comfy bed, bar in lobby

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my boyfriend and i were going to

there is a bar downstairs

it would be nice if airport shuttle service available.

free shuttle to our event

pool was great, staff, and breakfast

we loved the pool and hot tub breakfast was amazing

location,staff and a good breakfast.

it’s always clean with a friendly staff and a good breakfast

nice room, good breakfast , good location

staff and the breakfast

pool, breakfast and gym were averagely good

breakfast was perfect!

the breakfast was very good

breakfast buffet was awesome and staff friendliness was really good

the rooms are all different, it would be nice to be given a choice: shower, bath, fireplace, kitchen

blonde hair so that was pretty gross again, for the price paid i would expect to have working wifi

the beautiful interior of this old building and the bar area was also very nice

parking lot was in a weird spot and hard to figure out how to get into it when they have the valet

wifi didn't work and there was hot water sporadically in the shower

like everything about the hyatt, the staff was friendly,the breakfast was great, and i slept awesome

i loved the gym, very clean

reserving a room we asked about the pool, and staff said it was a good size and good for our kids

coffee at the bar was bad.

no changing area for the pool facilities

pool was closed

we even used the pool

the bar with live music was awesome

the bar was very nice as well

great gym. room was good sized. hotel in walking distance to some good restaurants.

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

breakfast! and laundry services.

when i called from home about the airport shuttle (not knowing how close the hotel actually was to the airport), i enjoyed the joking from

need to get a stationary bike or recumbent in the gym

its so close you don't even need a shuttle because i it is right outside the terminal

clean and good location. shuttle available

staff was very helpful and breakfast was great

pool and fitness center were

value, breakfast

friendly, quiet, great value, pet-friendly, convenient to shopping and dining, plentiful free breakfast

great breakfast options they had eggs sausage yogurt cereal and more

breakfast super friendly staff

staff were friendly and the continental breakfast was very yummy

the shuttle wasn't working, but one of the staff still drove me to the

fitness room...keep me in shape& more energetic

a shuttle picked us up within 10 minutes

breakfast was delicious and fresh

had a over priced vending machine and laundry on sight

hotel filthy, kids unattended to,debris all over, no elevators,smells of drugs,on-going party

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry detergent

hotel had security guard walkin the halls stains on the sheets kids didn’t like it made them sleep on top of the covers it was disgusting i will not be

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them back only to give me half my deposit

for her services i also want to thank the older gentleman who helped me in the morning with late check out

breakfast was good

everything from check in to breakfast to check out.

t eat any of the breakfast because of my gluten allergy, and the bathroom was very

excellent stay! the breakfast is great.

cleanliness, excellent , helpful hotel staff and great breakfast.

the pool could have been warmer.

like it all for.our.ahort.stay breakfast.l was outstanding and the kids loved the pool

spacious suites with kitchen are a nice touch

the breakfast was nice and expected. i like having several hot options.

food was fresh and presented well. continental breakfast.

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

didn’t eat breakfast

very comfortable and good breakfast

was spotless and so relaxing hall were clean & quiet staff was very friendly & helpful even the pool area was clean i would definitely stay again

the rooms is also nice fit for us as it had a separate room for kids to sleep

a different menu everyday for breakfast

cleanliness, the lobby and free coffee, tea and breakfast

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

very clean enjoyed pool '' and delicious fresh breakfast

very clean enjoyed pool '' and delicious fresh breakfast

clean and newly renovated plus breakfast included

wanted to book a room for my kids birthday that had a pool because she loves swimming and cant until the summer due to weather

my kids and i loved the front desk lady

the pool and gym were nice and always a perk

maintained exercise room and pool, spacious clean room, easy to operate shower, great staff, nice

there were also issues with kids on the 6th

gym and spa size

desk was sweet and knowledgeable , the vibe was great , the pool was amazing and the hot tub the kids enjoyed themselves as well as is adults