the recent coronavirus situation many properties have to close facilities like the pool and spa, and no breakfast was available

not being aware that i had late check out and opening my door with their own key before i had a chance to answer the door

breakfast in the morning, clean, comfortable and quiet rooms in a great location

clean, comfy bed, great room quiet,decent breakfast

proximity to the gym and having 24 hour access was great for me

friendly peronnel, comfort rooms,wifi,

we received 2 rooms first room was checked in at 10 pm in was fine my kids came in at 2 am and they were told there was no room available and to try and find a different

the free wifi was easy to connect to and fast

the wifi was superb and among the best i've ever experienced at a hotel

parents were not looking after their kids

breakfast was good

breakfast was also good

good breakfast as well

i like the breakfast the moment was good

not lots of tables for breakfast.

restaurant bar only had three stools and bartender said they couldn t add more

beds, bathroom and airport shuttle

we were given a complimentary breakfast which was lovely and the free shuttle to the airport was great

appreciate the airport shuttle service and the friendly staff

bar in lobby 5pm-2am - music uno restaurant 15% show

nice breakfast selection, my wife liked the yogurts machine and fresh fruit.

breakfast service, replenish food quickly, plenty left

was sad the pool/hot tub/gym were closed but it makes sense for a pandemic

nice gym and

lots of kids staying here - a bit noisy

the gym and swimming pool were also clean and well equipped

we arrived a bit earlier than expected and the front desk allowed us an early check in

good shape, check in & out very efficient, car parking free and plenty, first floor lively with bar and sport tvs

and the gym is nice

the bar was also a great place to watch the baseball game

breakfast included, comfortable beds, room was well maintained, nice big tv, excellent shower, gym and pool areas were great

would be nice to have bar / lounge or late night snacks.

breakfast was great.

in the morning we were able to visit the gym and work out for a bit

the room had a pull out bed, so we could comfortably sleep all six of us(four kids ages 9-13) in one room

they expended 150% to meet my needs including a free shuttle to the train, assistance with transportation confusion, and overall wonderful customer

kids loved the pool and breakfast

the resturant and bar was excellent and welcoming.

no maid service, no room service, room not cool enough, pool closed a lot

no onsite paundry, and no menu in rooms for room service in fact no literature in the room and the tv were so old the didnt even have bluetooth

policy and still took our money and did the booking we drove 10 hrs and wasted another 2 hrs with kids in the lobby stay

because it is not in the hotel - you have to walkup the road and it was not very clean - kids were

poor sound isolation - kids in a neighboring room loudly ran around till 11pm, we could not fall asleep early

it was also nice to have laundry on-site

lots of room service trays just left in hallway

and wifi was very bad

if tavern was open. pool. but covid stopped all that so it was great for the circumstances

breakfast was ok, and had a bar and pool

free parking was ample

the swimming pool was not working

the pool was nice and clean, towels were provided

the kitchen staff was rude. they started arguing doing breakfast time

breakfast was as expected

chick fil a,pool,breakfast

breakfast wasn’t great but a chick-fil-a is across the parking lot.

pool area was very clean

pool wasn't open

we didn’t use the pool or gym but they were added bonuses

i like my room it was very spacious. the pool and the gym .my kids really enjoy the pool.

the breakfast was awesome, i will definitely stay again on my next trip

their breakfast was top of the line with multiple buffet style options

its covid so we had breakfast in bags. the food was ok and it was enough.

good breakfast, nice swimming pool for kids, very friendly staff

breakfast had lots of options

the pool had kids screaming really loud and did not let us in the pool

i loved the gym!

shuttle was perfection

i also appreciated the microwave and fridge in the room and airport shuttle

but my dad likes to work out in the mornings and the gym was closed our whole stay

great location, rooms were very nice, great breakfast, free cookies

breakfast exceeded expectations check out market basket food store across the

know it's hard to keep up with the cockroaches that we seen in the kitchen there was only a few but there was still in there and i didn't say anything but it was very

pool was good for kids but not adults, gym could use some real weight machines.

hotel was clean, quiet, wonderful breakfast that had different options daily

handy to have kitchenette

size of room, tia was very helpful, swimming pool

the pool

that the pool wasn't open

my kids love so much

nice swimming pool

were very accomadating when we ask for a late check out

gym could have been more equipped just a couple of machines

3 am after traveling all day and when i finally approached the desk, the women offered me a late check out (2 pm) at no charge

late arrival from the airport and the shuttle waited for us

free shuttle 24/7; good complimentary breakfast and great service

the self serve laundry facilities were a huge bonus and came in very handy

was a lovely modern property, fantastic shower, great breakfast and every single staff member we encountered was just lovely

late check out was huge for us since we didn't get in until midnight

the rooms, gym and everywhere was super clean. they offer free coffee all day.

location, laundry facilities

the pancake machine was broken, and our kids had to be on a different floor

hotel reach there no room they send us back to holiday inn it was the worst nightmare for me and kids 3 am we were still waiting for ö room to

room keys didn't work either day we were there, we had 3 small kids with us and this was very inconvenient

they have great connected bar and grill restaurant

we stayed here because of a power outage and my kids thought we were on vacation

full of boxes stacked badly, the door of the bending machine gets stuck, the big doors of the laundry facilities are wide open just right of the main entrance

they were able to book us in early which was nice but when i called the day before to ask about it i was met with a not so nice

early check in

asked for early check in and didn’t get it when i arrived

a lot of work elevators dirty divots in the floor of elevators, ice room laundry area dirty, ceiling in bathroom was pealing, just looked unkept

breakfast great. bed super comfortable.

promised pool would be open memorial day weekend and was closed! kids bummed out ..

you get a wide variety to choose from for breakfast

free breakfast was excellent and staff could not be any nicer

soft beds and pool to entertain kids

convenient, laundry room needed to be cleaned

shuttle was great; pool wonderful; breakfast could have been available a little earlier.

fast ev charger available onsite, proximity to airport

hotel bar closes early and there is no other place to eat nearby.

loved the fact they have a guest laundry

breakfast aqequate if rather chaotic

location close to the airport with free shuttle service

pool was not stocked with towels and hotel details were not given at check in

location from airport and also easy direct access to downtown too multiple facilities - pool, fitness center, luggage

had gym and small pool

gym but pool not open

next door to a nice italian restaurant and they had a guest laundry.

bed quickly and extra pillows; there was also a pull-out couch with still enough space for the kids to move around and watch the big screen tv in there

on the website it said there was a bar and restaurant but when we got there it was on the other side of the parking lot which was too

very tired hotel requiring a lot of updating. no bar for a relaxing cold beer.

staff was helpful. good coffee and good breakfast.

great front desk team offered free transportation to bar and back

so comfortable, large rooms, gym, breakfast included

free breakfast was decent and the gym was a great asset

was close to a playground for the kids and easy access to the silver line to get to all other forms of public transit

early check in

just needed a place to stay near the airport, but really found the amenities to be awesome - the bar and restaurant was well staffed and really fun, loved the gym and little pool and my room was

convenient to airport. big rooms. good gym. let me have late check out.

there is a well equipped gym and an indoor heated pool

excellent staff, very clean, great gym and nice pool. good and regular airport transfers

free parking and late check out

there is a pool, a basketball shooting area, and table games for kids

the breakfast was pretty decent for a 3 star hotel

the accommodations, breakfast, and gym.

there was cooler but that was in the gym and not allowed to go there

shuttle bus to the airport is great and frequent, the gym was empty and had all the equipment i needed

airport shuttle was excellent

we enjoyed the pool/spa and the hotel s proximity to downtown boston.

hotel does not have room service, the staff said we had to order from outside like grubhub to eat

they provide a shuttle and everything is clean

very nice hotel and the workers are nice and allow a late check out

the pool was tiny but the water temp and room temp was excellent

how you have to pay $18:95 per person for the breakfast buffet

pool is open by reservation and there doing everything possible to ensure a clean and safe

ample parking for everyone

the restaurant and bar was unexpectedly quite good

they accommodated early check in, very much appreciated

modern clean hotel , beautiful restaurant and bar within the hotel with a lovely brunch menu

we really enjoyed the hotel bar and restaurant

good front desk for early check in, all staff are nice.

we were just disappointed we didn’t get to swim and enjoy pool time because it was broken

very good breakfast, location beside freeway to go to north and south and a friendly staff.

breakfast buffet is awesome. room was excellent for 5 persons

breakfast was great daniel and sharon were amazing with my kids

all the kids

breakfast was

everyone was so friendly the only negative was we were traveling with five kids and the pool was closed we had the option to use the pool next door but that was a cold walk

good location for uber trips into salem nice to have a suite and kitchen

very pleasant to talk to and very welcoming and seemed knowledgeable clean facilities just right breakfast lots of parking the best part was the room it has everything for someone here

plus it had a kitchen area so it was like renting a small efficiency apartment

like the breakfast area and the many choices of food and coffee in the am

accommodations, great staff (very helpful to assist with directions and hold our luggage for early check in)

kids loved the pool

breakfast was great and met my expectations

breakfast had a good variety, the room was nice & clean & the gym and pool were good.

location, great breakfast

wish the breakfast had toast, but this is so minor

breakfast was good

very clean, great breakfast, great pillows!

easy location, parking, and free breakfast had tons of options

breakfast bar was great

breakfast was plentiful

location, the gym, cleanliness of the room

nice breakfast included located near most attractions clean friendly staff self parking

hotel and air-conditioning very modern and small gym facilities

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

room, breakfast, parking and cleanliness

everything. free garage parking, breakfast, very clean and extremely polite personal.

the breakfast was not good.

healthy breakfast choices

service, room was spacious and clean, the shuttle service was very punctual and their breakfast was very

the free cook to order breakfast was awesome!

traveling with kids, we were happy to find a playground in the park just across the street

room service salmon was delicious

nice to have 2 tv's so the kids were entertained while we watched a movie

staff was friendly and free shuttle service made life easier

the place isn't 4 star quality, just has the 4 star boxes checked: newspaper/check, small gym/check, in room coffee/check, bar/food/check

nice staff. the gym was nice too and convenient because of our room location.

just right for relaxing, heat worked consistently and quietly, shower was lovely, coffee in the bar was strong and tasty, staff we met were all friendly and

free shuttle to harvard square is amazing

the mini bar was there but we had no way of checking the prices of items before using them which seemed

to covid no gym, no kayaks, and maid service only upon request

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

gym could have been a bit better

the bar closed too early, particularly on the weekend

the gym is very well equipped

the exercise/gym was very nice with great equipment and hardly busy

definitely recommend this hotel, the stuff us very friendly and they were able to accommodate early check

room service arrived several hours after the phone call was placed

we were also able to get free early check in and late check out

the limited choices for breakfast in the hotel

early check in and late check out were so very appreciated. the staff took great care of us.

very clean the pool & gym r amazing because not alot of hotels pool are open right now

we enjoyed the pool and the bar and the restaurant

my granddaughter loved the salt pool

good location good gym

gym was boring, like all other

nice gym

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

location was great, view was nice, convenient bar and food in the lobby

would say not having a pool but again, the kids didn’t even care that there was no pool

early check in and friendly staff. great location.

safety bar in shower would be good.

way too expensive for what you get, no room service, no real restaurant

denied request for early check in which also was a n my confirmation i had to tell him to stop saying no

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to clean in the morning

when we arrived we find out that the space is but no kitchen equipment like plates or spoons

the on-site bar and restaurant made it easy to grab a meal or drink without leaving the hotel

reservation included breakfast but was not offered due to service

the gym treadmills were out of service

the gym was small and needs some updates

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it had a fun but classy vibe

i wasn't expecting early check in - but was able to

the gym was alittle small not all equipment worked

so i wasn t able to get dinner from the restaurant at the hotel, but i did get breakfast

gym is tiny, but if you want to workout it does have all the equipment you need

wifi didn t work. no room service.

from this, there were the little things like not having enough coffee/milk for our stay when room service is now done on request

there was one young lady having to wait tables at breakfast whilst also delivering room service

proximity to airport, gym, airport shuttle

the fellows at the check-in were kind and efficient at getting me booked for a late check out (with a day rate), and then getting me booked for additional nights when my entire

airport location great when flying out. shuttle to airport.

we even spent some time in the pool and jacuzzi, which was also very clean and relaxing

we got there from the airport with tired kids and there was a long time to check in

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

the bar and breakfast area pleasant

my large studio with kitchen and sofa separate from beds

loved the room and free breakfast.

gym had good machines and volume control for the music that was played in the gym

gym was adequate

i also like the different restaurants on site and room service

room service was great

the gym was tiny and small

gym is quite small, no spa

the staff were welcoming and friendly, and the food served through room service was delicious

you have to go to the lobby to pick up food--room service is extra.

very easy access to mit and kendall/mit station. fantastic gym facility. very helpful staff.

room service has changed

for a hotel that big, it should have a bigger gym

staff, clean room fast and simple to use room service

no room service no mini bar or coffee maker uncomfortable bedding parking $$$

nice service, love the free coffee

the gym cardio area was very stuffy, could use more ventilation or fans.

the gym is open only from 06:00-22:00 wish it was open 24/7

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service, the food is a-ok henrietta is a lovable restraunt over all we five

we like the gym and the front desk staff, who are always pleasant and knowledgeable

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

modern and contemporary design, good bar and breakfast place

shared space, such as restaurant, gym and transit lounge were great

friendly staff. nice bar and environment

north end, boston commons, esplanade), cleanliness, well staffed, nice little bar, pool and gym were good

found a plastic kids fish inside sheets which makes me wonder if they were ever changed from previous occupants,

gym was being remodeled

kids had fun time

earlier pool opening hours

luggage facilities and late check out

amazing location, especially when traveling with kids

they even had a game section on the bookshelves for kids and families

the gym is open, but you have to get a reservation - one person of family allowed at a time these days

amazing location, especially when traveling with kids

the gym isn't very equipped with any thing for a real workout

i really appreciated this as i havn't been to a gym since the beginning of the pandemic and it was great to use something other than the treadmill

the bikes were an amazing perk. also early check in and late check out was amazing.

good wifi

room service was hard to contact and the restaurant was too busy to give us a

was that there was no efforts made to enforce mask wearing, especially in elevators and the gym

only had a shower not a bath tub, which was my fault for not asking, the pool was much smaller than expected but still

great pool and gym as well

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out that the machines weren't free but were pay-operated

liked that the hotel provided washers and dryers for self-service laundry

cleaners for either more milk, or regular coffee instead of decaf and selection was poor - the gym had an unpleasant

i dislike extra charge for good quality wifi. everything else, great.

it wasn't easy to connect to wifi

spent just as much on parking

the 24 hrs gym and the next-door supermarket was very convenient

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

close to everything. early check in was super beneficial. staff was very friendly.

paid the $50 early check in fee and boy was it worth it

we stayed on an executive room with a sofa and there was plenty of room for 2 adults and our 2 kids

centrally located. beauty building with kids of history.

excellent staff and location. good gym.

we had room service and the food was good

loud guests. some kind of pageant. tons of kids.

everything was closed due to covid room service and the pool would of been perfect

the room was great. everything was clean. my kids loved the pool.

pool closed but gym was open. didn't make sense. my kids wished they could sw

the location was good. the bar and dining area are good, and so is the food provided.

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail hour in the evening for hotel guest

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

i also used the fitness centre which was very good

bar area was really nice

location. dog friendly. bar and restaurants. comfortable beds.

having a high quality restaurant onsite was a significant advantage, with young kids

the room was clean and very nicely refreshed for our second day, the 24 hour gym was amazing as well and super clean

accomodate my request of late check out (just 2hours beyond normal checkout time)

got woken up by band in bar nearby.

we swam with a child ourselves, so this isn't an anti-kids comment

easy to get to. the kids enjoyed the pool. the staff was nice.

pool wasn’t open but we were happy to have been given passes to lifetime gym

kids did not like them at all

the indoor and outdoor pools!

also, we arrived early in boston and kept trying to reach the front desk to check in early check in options - never

great location. awesome staff. nice little gym on site

breakfast superb. location excellent. staff lovely. we had a great stay all in all.

specially on reception ) , location was excellent , free coffee in room & at reception , good gym

there were restrictions at the hotel like no bar and no food but the front desk had compiled a list of who was offering takeout and delivery