the pool could of been clean there was ants in it

always a benefit to have breakfast included (standard continental buffet with some good waffles and

the breakfast was lack luster.

two sets of towels and didn’t replenish the breakfast

good gym equipment

staff was great, the room was clean and the pool was awesome for the kids.

spacious, comfortable rooms, fully equipped kitchen including dishwasher detergent and dishwashing liquid and extra paper towels

rooms within the suite for kids and adults

pool was cold ud83dude14

kitchenette was amazing, staff was friendly, all around a great stay and experience.

i went with me and 2 kids

check in was easy, layout was convenient, breakfast was very good

comfy beds. good breakfast and is close to a playground which the kids loved

friendly helpful staff, good breakfast choices, fantastic shower, reasonable price

front desk, breakfast and facilities were clean and the people friendly.

the corridors were a bit cold and no indoor pool.

the fact they had breakfast an a pool also a fitness center

i saw a laundry room, gym, jacuzzi and outdoor pool

was clean and very comfortable kids had enjoyed the pool breakfast was not bad friendly staff would rebook again for sure good location to the shopping area

swimming pool water too cold to swim and the jacuzzi was out of service

room service was top notch

room service and restaurant not overly priced for being so ritzy looking

the food for room service was just ok

was comfortable, room service was very nice, breakfast was excellent

evator changes to access parking or lobby) or the unavailability of room service past 10:30 pm

was hard for the price, should offer free breakfast kids running around hallway and yelling

breakfast ended too soon and there was no bar for relaxing at night

i would highly recommend putting grab bars in the shower

the bar was closed but the hotel clerk stated that the staff called in

got a suite as we were travelling with our kids

pool looked nothing like the pictures

they did give us a drink brochure to go to the bar to wait until our room was completed

ok, nice staff, ok rooms, great breakfast. our kids enjoyed the pool.

great front desk staff, large room and excellent location for bar examinees.

love the restaurant on the 2nd floor & gym/pool is below ground level, felt very safe

wifi was so slow and broke down frequently

the bar chairs are too low for the bar. needs an update.

close to convention hall made it easier to get kids to dance competition

bathroom in my room, room service seemed to miss cleaning the sink

the hallways were filled with kids practicing hockey all hours of the day and night

breakfast was great with a lot of choices

the gym

breakfast, big room, location.

glady helped us with an early check in. knew the area, friendly staff

everything how fridays was connected the gym the beds and the tvs and bathroom

parking is tough i do not like valet parking my vehicle but they worked with us and let us park our

continental breakfast food was fantastic

downtown location and free parking was just what we we needed and the rooms were spectacular

the bathroom and bedroom are both classy. the outdoor hot pool was fun.

great location. breakfast was good as well

was great , close to restaurants and rail service, staff was friendly though out my stay breakfast and evening reception was fantastic

complimentary drinks & food, location, cleanliness, gym, spacious hotel, friendly

all good breakfast outstanding

the pool. but not changeable. small. heavily chlorinated

wifi didn't work on any of my devices, hotel staff was no help and just passed me on to a customer

more kitchen supplies needed was misleading

hotel was very nice; loved the lobby, the pool area, the hot tub, was very nice; the suite was great lot of space, clean we had a great time

a king suite which include a full kitchen

pool area was nice

breakfast could have been better. but overall ok

didn't know there were breakfast there.

i was not able to use the pool

the price and i couldn't utilize the pool

breakfast was basically a buffet stand that charged for each item - though the quality wasn't

the pool area wasn’t kept up very well

staff. free shuttle to shes's. great location for buffalo. can walk to the anchor bar for wings.

the gym was really great to have

nothing, but would have been better with breakfast included

great breakfast options, courtesy shuttle, spacious room, commies bed, friendly courteous staff.

location,shuttle service,valet parking

was friendly and professional; walked with us into parking lot to find safest place to park our truck and camper

the only issue was parking i would stay here again

semi new... decient breakfast buffet. lots of parking

my kids were heartbroken

i love the pool and definitely the breakfast

wifi didn't work - said it was unsafe and hackers could get onto my phone dirty beds

no restaurant on premises, buffet breakfast is good.

the breakfast was decent, the room was clean the staff very friendly.

nice to enjoy the weekend with family the kids enjoyed it from the great room to breakfast to the gym and pool plus it was safe enough i could walk 5 miles at 1 am around the parking

good breakfast, friendly helpful staff.

the pool was clean, and warm

pillows, pool, breakfast

early check in, clean, breakfast

pillows, pool, breakfast

it was very clean and comfy and the breakfast was great and the staff.

pool is too small.

the gym was a bit basic but useable.

the pool area is amazing

was wonderful, the location , the breakfast, the cleanliness of the room, comfortable beds, designed work/ study area was perfect for

location. beds. food. cleanliness. free coffee. free breakfast

the service was excellent the room was excellent jessica and all the staff was excellent the breakfast was excellent everything

kids had a nice time and so did we

the same group let their kids run up and down the hall yelling all night and knocking on people's doors

liked apples being available. great breakfast.

was accomodating in getting my room close to my kids' room

i wish the breakfast bar had more items but other than that everything was great.

super upsetting to know that they cut corners on laundry

comfort, pool breakfast staff is respectful and friendly

if i had my kids with me i could answer this question

that the gym wasn't open.

we enjoyed the pool and gym. the highlight of our stay was the complimentary breakfast.

atmosphere, the interesting history, the extremely comfortable bed and of course those delicious breakfast scones

breakfast was great

the breakfast was not good this time. it was better in the past.

breakfast area was perfect, well organized

pool closed early and still wasn’t available when kids went down in the morning

suite had a kitchenette was an added bonus with everything clean and up to date

then getting home near midnight and having to immediately do laundry and shower + wash our hair

large clean breakfast free coffee

the availability of laundry machine easy parking

free breakfast had no meat

breakfast was hot and plentiful, had available space for seating

staff was friendly. the pool was great. the ability to order the continental breakfast was nice.

breakfast and friendly customer service!

the pool and hot tub were a great bonus to an already nice hotel

pool breakfast bar

beds were comfy, late check out. good breakfast. friendly front desk staff.

breakfast was fine

my room was clean, the staff greeted me warmly and breakfast was very good

it wasn't until the next day i realized there was a shuttle available

the shuttle was already at the airport when we got off the main entrance and only took couple of

located close to the airport and a shuttle was available

with 2 kids

enjoyed the fitness center and bar area

room 1 bed for me, my wife and 2 kids.

board games and pool table were a very pleasant surprise and something we took advantage of

shuttle to the airport is 24/7.

elevator and if you have kids and extra luggage and get second floor be prepared to walk and drag your luggage

personal concern about shuttle to & from airport. changed our room at our request .

tried to charge me $150 damage fee because my little kids left peanuts on the floor in the room and they accidentally spilled juice on the cover they

walking to the room the carpeted hallway was soaking wet, the smell was so bad, kids were playing soccer in the hallway banging the ball off doors, the room sheets had

i picked this hotel for the gym and free breakfast but discovered the gym is closed and the breakfast is only cereal - no hot

i got in late after midnight and they sent me airport shuttle immediately!

it has a pool and gym

would have like to be informed that the pool and spa were open

close to airport and the bar in the lobby

mary handled my request and put my name on list for shuttle

i waited in the bus stop for a while and saw there is a shuttle for different hotel

kids across the hall slamming their door several times. but that's not the hotel's fault. haha

comfortable and even though my room was really close to the pool(on a holiday weekend) it was quiet

the staff was amazing and the shuttle to the mall and restaurants was a great touch

very quiet at night, friendly/polite staff, good variety for breakfast, nice pool area for kids

there was also a nice looking indoor pool

breakfast area was clean and staff constantly replenished the needed items

lacking gym expert was bad for me cause i wanted to do exercise.

the breakfast was great and fresh. my kids enjoyed the pool and very spacious rooms.

breakfast was decent

good nearby restaurants also - bar and grill right outside hotel

2) wifi did not work

there was an exit right across from our room and parking right by the doors

wifi connection was good. handy location for buffalo airport

5* hotel around , beds are super comfy, a nice gym , shuttle, house keeping is on point

the room, breakfast and shuttle were all above expectations

very clean, great rooms and great breakfast

nice staff! they made extra effort to find me a room for an early check in

kids yelling in hallways

morning breakfast from 4:30am-10am is great

cleanliness was great ,staff was very attentive to our needs the pool was well kept gym was open 24hrs breakfast was

was great, brilliant customer service, very helpful and friendly staff, great location, breakfast was lovely, very clean nice rooms with good amenities

cleanliness was great ,staff was very attentive to our needs the pool was well kept gym was open 24hrs breakfast was

$75 pet fee for just one night. too expensive.

open bar and meals with room service additional cost of

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

there was under cover parking and lit very well.

hotel is clean, located around lot of food places near by, starbucks is right across parking lot

to park on saturday nights as bar and restaurant are popular

wish room service ran later

wated 20 min at the lobby bar for a drink

wifi didn't work and when i asked a manager about it he looked at his phone and said,

had two restaurants and a bar that are destinations for the town

there were also some pretty intense pot holes in the parking lot that could definitely use fixing, luckily we had arrived during the daytime and were

restaurant and bar fairly pricey but good

ordered room service one night and was good

didn’t use the gym or other facilities so i cant comment

the staff was nice and courteous. room was very clean and enjoyed the breakfast selections.

lady at the front desk yelled at my kids at the top of her lungs for no reason

new decor is fantastic, the breakfast was delicious, and the service was excellent and super kind

breakfast

carpet dark and dirty, outdated small gym, advertising mandatory hot breakfast while it is continental and the cannot accommodate refills

we got a room near the edge of the property so in room wifi was poor

ample free parking

amazing hotel! great hot breakfast. friendly staff.

and well maintained, given the size of the facility, it never feels crammed and there is lots of parking and free breakfast

but there was coffee in the lobby and the breakfast was good

staff was excellent, very clea the breakfast was fantastic options

and the shuttle drivers

would not let me get a new room tv was not working at first and i had to pay an extra $50 for a late check out even though i’m a member how insane is

shuttle service was much

kitchenette is useful. hotel location is good.

they went above & beyond to pick us up with the airport shuttle service, which we greatly appreciated

excellent location and caring front desk. breakfast was amazing.

we also liked the pool and gym and the breakfast was awesome

paper towels in kitchen we're almost gone

the hot tub and indoor pool was a great way to start and end the day.

the pool or the hot tub was out of service.

key worked for room but not for pool or outdoor patio reentrance

amazing staff nice pool and spa washing machines good location

pool not available.

very nice hotel and rooms. kids liked pool as well.

excellent staff. breakfast was awesome.

the pool was quite cold and the doors to the outside near the pool were open letting additional cold

room ready upon arriving. staff very helpful. pool very clean with plenty of towels/

very accommodating! my flight was at 6pm and they agreed late check out at 4pm

clean and decent breakfast

the staff was very kind ! breakfast was good !

continental breakfast was provided

the breakfast!!! it was just breads, bagel and juice

was clean and comfortable and the breakfast was great

unsupervised kids running around

the concierge lounge and the pools

stopping by this time, the rooms, staff and bar were all amazing

too many young kids

comfortable beds, clean gym

gym and pool is closed (didn’t really concern us but gym did look nice through the door)

access to a gym, laundry room and towels when needed.

was spacious, clean, friendly, private, great kitchenette even though e didn’t need it, conveniently located and helpful

it comes with a kitchen with all appliances

the kitchen facilities

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn’t a laundry on site and continental breakfast included.

excellent amenities like the laundry room and 24/7 front desk assistance

location and parking

the wifi was terrible. it is so basic to get this up and running properly for your guests.

was a kids hockey team staying on our floor, the noise was unreal

the bed was comfortable, pool was clean and big, very family friendly.

plenty of parking

very friendly and accommodating staff. very clean. great breakfast.

breakfast was very nice.

we were a little upset that the pool was closed

tina was great, i called her for an early check in and she called me back when the room was ready

the pool and hot tub were excellent and so was the fresh coffee served all day there.

location, cleanliness of room, friendly staff, complimentary breakfast

breakfast was really quite good, despite some covid safety limitations

kids loved it

breakfast is great, the pool is nice if you have small kids because the deepest end is 4

they put a wall clock in the pool area so one can see the time while they are swimming with their kids

location for ub graduation was perfect!!!! breakfast was as good

really liked the fitness center and pool

breakfast was awesome, the area large and spacious.

was great and awesum, customer service, pool, gym, breakfast

really liked the fitness center and pool

bbqs, pool, gym, washing machines, full fridge, dishwasher, and more

had ev charging good breakfast good facilities

staff was friendly and accommodating (late check out)

good breakfast

nice big room - excellent bed, liked the full kitchen

noisy people & kids

i came early and was told i would have to pay an early check in fee

great location for shopping, great breakfast selection

and a small fitness center

employee will went above & beyond 4 me & my kids excellent customer service pool/spa opened with sch times which was a + wit kids wld def