grandchildren were utterly taken by the staff and the very clean pool

th3 room was spotless, beds comfy and breakfast was good

breakfast was good.

get to breakfast early as it is very busy and limited if you come later

breakfast was good, the staff was excellent, the location was perfect for our needs

the drawer in my kitchen area was broken and wouldn't shut

had ev charging good breakfast good facilities

the breakfast offered a good variety of options, and everything was fresh and well-presented

staff is great! pet friendly. breakfast ud83dudc4dud83cudffd

staff was friendly and accommodating (late check out)

fitness center perfect and the breakfast was not fancy but many varied and tasty

pool and breakfast, very nice staff.

decorated, very clean, plentiful breakfast, staff very pleasant and helpful, great

i end up waking the kids when i turn on the light to get dressed when i’d rather they get a little more sleep

the pool and spa were nice for the kids

very small breakfast option but the price of the room made up for that

the staff was very kind ! breakfast was good !

was clean and comfortable and the breakfast was great

they also offer free continental breakfast and free parking which was a plus point for me

breakfast was good as we paid the price

pool dirty and broken handle to get into pool

was great and awesum, customer service, pool, gym, breakfast

only thing i wish was more variety than the same breakfast

longer hours for breakfast more air circulation on hallway

the pool could have been a little bigger and the hot tub wasn’t working when we were there

excellent amenities like the laundry room and 24/7 front desk assistance

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn’t a laundry on site and continental breakfast included.

many shops can be found nearby so it's necessary to keep some basic groceries if traveling with kids

coffee was good. and sort of good choices for breakfast.

pool

laundry dryer was not working but they dried the cloth in their hotel dryer

i liked this place, there is a wonderful pool, convenient location, friendly staff

free laundry, tuesday free dinner! on sure gym

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

the staff really nice and professional,i love the kitchen

clean, staff was exceptional and front disk was available 24 hours, the free washing machine, gym

nice bar area, nice cafe. room service was fast and good. comfortable room

wifi, location close to shopping and restaurants

no laundry service. other than that the place and facilities were fantastic

good location with free parking. clean.

we were looking forward to a relaxing getaway from the kids and listening to the noise was very unpleasant and frustrating

the breakfast was exceptional. a great location. very friendly staff. large parking lot.

were fast and close to the parking area

room, enjoyed indoor and outdoor pool although it could have been cleaner, enjoyed jacuzzi and gym, overall nice hotel would definitely go

wifi was down during my entire stay, no tissues or water bottles in the room, the hallway smelled

unsupervised kids running around

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry and a $1 for detergent

the pool was great and had plenty of towels

the gym was dusty and unstocked...it just needs a little tlc

very quiet, well taken care of (is only about 2 years old), wonderful breakfast (included), pool, is all no-smoking, good location for us, free parking, access is by room key to doors and

great breakfast selection but mixed cut fruit wasn?t very fresh.

nice rooms and staff. pool and hot tub. free parking

the hot tub and indoor pool was a great way to start and end the day.

pool not available.

pool and how clean the place was.

the kids and i enjoyed the spa pool and swimming pool

the bar and garden area is closed in the evening and therefore nothing to do and nowhere to go in the

to small of a pool

the pool was a little cloudy and could have had a few pucks /treatment put

the pool room with all the other games was a great way to keep my kids entertained while at the hotel

the pool was too cold

the wifi was impossible to connect to !

the pool could have been open

at least different varieties some of us don t eat pork sausage and bacon was pork and swimming pool if it will have warm

breakfast was great, room was clean and very comfortable

the pool door slamming

very outdated bathroom was not in very good shape pool has not been operational for 8 years

pool was not working, bed could have been more comfy, the room was cold and i had no control over

pool was closed no microwave no hot tub

within 5 minutes we find a best western with a much bigger and infinitely cleaner pool and rooms

bedspread was paper thin and pool closed

we loved the pool and the gym

only thing i will suggest is having diff breakfast options

gym, breakfast, indoor pool friendly staff that recommended places to eat

pool was cold room and they wouldn't turn heat on and the first room smelled like a gym locker room and the account heater made a bad noise and didn't work but they changed the room

breakfast is good. facilities like laundry and water vending machine are useful.

everything!!!! loved the beds an pillows!! breakfast was awesome !!

breakfast was good and simple

i wouldn't recommend this hotel for families with kids

kept up till 2am by screaming/running kids above us despite calls

with double beds and when i arrived i was told it’s only one bed in each room and some of the kids with me had to sleep on the floor, because the bigger rooms supposedly were filled

nice place kids and myself enjoyed the pool rooms were clean short distance from the falls and other

the pool wasn't very clean

staff went out of their way to be friendly, and having an indoor pool helped to keep our kids busy

heated pool

kids running in and out of the pool and the floor were completely soked and very slippery

a little loud at times due to a numbers of families staying there so you get kids running in the halls

stayed on 2nd floor alot of noise above our room sounded like kids

a little sad that it didn’t have a pool for the kids, noisy neighbors

breakfast was good, coffee was just ok. plenty of shops and places to eat

it has no high chair for the kids.

free breakfast

amazing t service very comfortable bad good breakfast

great breakfast the kids loved it

great room. jacuzzi tub was a huge hit with the kids! very fun and clean.

very nice and kids had funny

atmosphere, the interesting history, the extremely comfortable bed and of course those delicious breakfast scones

provided early check in and all information for site seeing

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

pool and hot tub area were quite nice

pool and spa were great

the snow hit, they plowed very good except the walkway to the handicapped parking was not shoveled till the next day

there was plenty of parking

the fitness and pool room was amazing. large, spacious room.

staff was very friendly and nice the outdoor pool was amazing too

minute drive to niagara falls and i believe they provide free shuttle service to the falls and casinos in the area as well

price, close to niagara falls, clean rooms and pool

dirty diaper by where we parked, lots of trash on grounds back by the pool area

pool and spacious rooms at low price.

my kids love the pool and the breakfast

nice staff. easy check in and checkout.good breakfast.

great location clean and free breakfast. could not ask for more

nice pool but management had to unlock for access. good breakfast.

the gym was great. comfy beds and duvets.

beds were very comfy, breakfast was great, rooms were clean, nice location

it has a laundry although i never use it

the food for breakfast was adequate, nothing special.

the pool had an extreme amount of chlorine

breakfast was very nice!! pool area very clean

clean, staff, location and breakfast

my kids were very happy to have 2 desk top computers for them to play with at the lobby area

the breakfast is also quite good

also, they closed the pool down our last evening for maintenance with 2 kids we look forward to using the pool in the evening

the kids had fun in the pool but there was no hot tub for the

parking is limited on a saturday night due to events and live music on site

parking garage is also convenient

the hot tub and pool are the icing on the cake

friendly front desk staff at on-site spa and initial hotel check in

having to ask for room service which was hit and miss and the bed wasn t made

was excellent from the smooth check in to the large, comfortable room, amazing pool/spa and delicious breakfast

breakfast had a great selection and was glad to have the pool and hot tub open again

breakfast

breakfast was a hit

the staff was nice and courteous. room was very clean and enjoyed the breakfast selections.

the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

clean rooms and everything was available. the breakfast was good

large clean breakfast free coffee

i was extremely happy that they included a free breakfast

shuttle service was easy accessible

the gym was really great to have

the complimentary breakfast has a lot of room for improvement.

the lack of a true restaurant the breakfast grab and go bar was poorly stocked and attended

wife is coeliac and the kitchen staff went out of their way to make sure she had really good gluten free food

no toiletries and breakfast.

no breakfast because of some issues in kitchen but they still charged for the snacks from

got the breakfast included option and it was weird how they tell you not to get more than 10 dollars of

no breakfast

the bar is great

the breakfast and gym was good

free onsite parking was secure, breakfast was included and had a lot of options, and was close to many restaurants and the lrt

large rooms awesome pool.

hotel was very nice; loved the lobby, the pool area, the hot tub, was very nice; the suite was great lot of space, clean we had a great time

great facilities such as fitness center, laundry, breakfast, ...

breakfast, big room, location.

breakfast was great with a lot of choices

+ polite staff, spacious room + adequate gym facility - no swimming pool - slightly aged room

we appreciated that the self laundry

the breakfast tastes good. nice big room with a view.

the pool is short but a simple rectangle that never had kids in it so we were able to swim

been served at a later time, i didn t have breakfast due to this and there was no breakfast room service

were a lot of kids and breakfast area always very crowded, the 000 suite rooms located near the elevators were

would not recommend room service from the cafe in lobby. wayyyy overpriced. a 12

nice and clean laundry was very comfortable

construction being done just outside the hotel and parking lot entrance which was not the hotels

perfect location, clean, classy, have free parking and a wonderful breakfast

spa was admittedly a little bit of a let down

loved the staff, shower, bed, hot spring and breakfast

hotel, large room, amazing bathroom and great hot water pool

wifi was horrible and valet was slow and ridiculous you have to pay$25 a day for parking when you

us the room until 8 pm pretty much, when we went to the room we saw a bunch of sheets outside, spa was closed, gym was closed, pool was closed

very nice overall... my kids enjoyed the pool.

room service arrived in a bag with plastic forks and knives

ditto for the gym - functional, clean, comfortable

the bar & restaurant close early

kids loved the pool

nice pool area and laundry facilities

they profiled my kids as “suspicious” and wouldn’t allow them access to the room even though they presented a

close to our location for work. the pool was perfect.

very clean good breakfast and great location

the service was excellent the room was excellent jessica and all the staff was excellent the breakfast was excellent everything

shuttle worker that took us to airport was so nice we enjoyed our ride there with her she was so

the airport shuttle

the room was spacious and clean. the pool was great.

the gym was a great addition as well

was nice hotel but for early check in we had to wait a lot even we left a message after

hotel is so close to the falls and the casino lol

pool and gym were available and clean

they have gym, pool a starbucks and family games in the

early check in, clean, breakfast

pool is too small.

breakfast, please get a waffle maker.

room we were in and the pool was clean the breakfast was excellent and the staff was top notch all

the pool was ice cold

the pool and jacuzzi were open although i got there late so did not get to use

pool breakfast bar

were clean and comfortable…convenience to airport with shuttle service and parking are what led me to it

breakfast was great

the shuttle was very timely

that the pool and gym was closed but that's due to the covid 19 pandemic so it's not the hotels fault

breakfast was good, but the eggs and sausages could have been hotter

the pool could be a bit bigger with a sauna, there were a lot of kids there

has a gym and pool that i loved it, close to everything definitely i’ll book it

would have been nice to have a hot tub in the pool area

the front desk staff was amazing and shuttle was so convenient.

the food differs daily the shuttle bus the kitchen is well kept our room was neat front desk team were very

the breakfast was excellent the shuttle service was very good the staff were very helpful and courteous and they were very

my room was clean, the staff greeted me warmly and breakfast was very good

super family friendly breakfast was great

there’s also an airport shuttle just make an appointment

my wife didn't enjoy the breakfast, or the coffee.

breakfast was good

the layout of the hotel and the room were excellent. the pool was also perfect for our kids.

close to everything. amazing pool/hot tub area. perfect for kids.

restaurant/ bar options

the pool/spa area was even better than we had pictured and fortunately we had it all to ourselves

beautiful decor. amazingly comfortable bed. great pool/spa area. excellent location.

ii especially like the small pool and modest gym facilities

beautiful decor. amazingly comfortable bed. great pool/spa area. excellent location.

very attetive bar staff too

and the added bonus of having an ethernet connection because i did not need to be dropped off in wifi for a

quite nice my kids make lots of noice and happy enjoy the room and views

enjoyed spa and swimming pool

property was clean and in a good location very close to the casino it was easy navigating around the property as well as finding park a parking space

ended up staying for new years and liked the location because it was close to the casino

lied about the fitness center being open, and the free crib, they didn’t even bring it up when we arrived

laundry room is also available to wash your clothes

they did not find a spot on their return from the casino

i like the hot breakfast and that they had a fitness room, swimming pool, laundry room and free parking

room service food, service was great but chicken wings were under cooked.

the hotel has a restaurant and room service available until 11 pm

room service was good and timely

was comfortable, room service was very nice, breakfast was excellent

the fitness center was really nice too

arcade, rooms with balconies overlooking pool area, a gym with dumbbells, treadmill, and elliptical

but above us kids were

room with the inside balcony overlooking the courtyard and pool area was a nice treat to the room

the pool wasn't available nor the gym and the painting in rooms needs to be refreshed .

the wifi was the only issue

clean pool area and gym

kitchen too close to bathroom only one chair

it was so lovely the lobby was decorated and there were activities and treats supplied for kids

our room was large and had a kitchenette

pool size was great for small children

their airport shuttle is for the niagara falls airport, not the buffalo airport.

love the breakfast and location of hotel

bed was very nice, breakfast buffet very good, wife used the gym, helpful concierge.

the kids loved going to the heated pool

should be a shuttle there is none

free parking and free guest laundry if you bring your own washing detergent

close to the falls and casino

laundry

spacey and comfortable room. very well equipped gym. close to the falls. nice and helpful staff.

within walking distance of everything (maid of the mist, casino - definitely try the buffet, falls, rainforest cafe - another must spot to eat) brought my

during the day (black) kids were running up and down the halls on scooters, yellling and screaming and at night adults

shuttle service at 4 am after an early

laundry machine needs maintenance

my kids said the breakfast was okay. the bed was comfortable and the room was clean.

in the gym was working

the bar should be open on the weekends.

the ammenities such as a hot tab and a pool were open and functioning properly

great workout room, pool and hot tub!

it has a pool and gym

there wasn't no breakfast and the bar was still closed

impressions last, all the shuttle drivers were amazing

lounge area was good and gym

pool was open late

room 1 bed for me, my wife and 2 kids.

the swimming pool is small but good enough for my kids.

great views from any room and the pool was very clean and nicely done

kids really enjoyed the buffet and the price on monday evening was perfect for our family

nothing to do for kids really but that's okay

kids can cut through the casino lobby with an adult which made it easy as the elevators and the

no room service