was friendly and professional; walked with us into parking lot to find safest place to park our truck and camper

the rooms were clean, the pool was ample, and the breakfast was enjoyable with sufficient choices and good quality

our kids got some toys and candies

door to the bathroom didn't latch all the way, the wifi was very slow which made it hard to work

plenty of parking and a great breakfast!

clean rooms, polite staff, and a well stocked breakfast.

the breakfast was decent, the room was clean the staff very friendly.

pool was big , clean amd fun, breakfast was delecous , we stayed in the suit room

good breakfast, friendly helpful staff.

great breakfast and great pool

pool and cleanliness

breakfast needs a bit more hot options. the rates could go lower to attract more people.

breakfast selections, considering how small it was

i came during covid so there was no breakfast or swimming but it was great!

i was told that there were not any clean and i would have to wait until someone came in to do laundry

only complaint would be that the pool is closed at this hotel

the fitness center didn't have any water and the wipes for the equipment were completely dried out

check in was easy, layout was convenient, breakfast was very good

i went with me and 2 kids

pool was closed, and there wasn't a lot of breakfast choices and it kept running out so we had to

the fitness center was essentially just a couple of treadmills, which is better than nothing

pool was cold ud83dude14

the kids and i definitely enjoyed like we always do and will be returning they didn’t want to leave

the pool. the yard. the food.

breakfast had blackberries

the room is big enough. breakfast is good. my kids enjoyed swimming in the pool.

was comfortable, room service was very nice, breakfast was excellent

the food for room service was just ok

room service was top notch

evator changes to access parking or lobby) or the unavailability of room service past 10:30 pm

the hotel has a restaurant and room service available until 11 pm

the hotel pool and spa were a big hit with the kids and adults!

also the hotel lobby bar should be open more

was hard for the price, should offer free breakfast kids running around hallway and yelling

they have an exercise room, hottub , pool, and onsite parking

got a suite as we were travelling with our kids

was clean and very comfortable kids had enjoyed the pool breakfast was not bad friendly staff would rebook again for sure good location to the shopping

greater than 10 kids (were not over 18) in fitness room unsupervised and not by an adult

was excellent, front desk service was excellent, especially when i arrived (i checked in at 1am) breakfast was good

not having a stationary bike in the fitness center

breakfast, friendly staff upon check in and out, the room was so clean and cozy - the beds were so

great front desk staff, large room and excellent location for bar examinees.

the pool could of been cleaner and warmer.

ok, nice staff, ok rooms, great breakfast. our kids enjoyed the pool.

the pool water was even a perfect tempature

the bar was great. good breakfast, and clean room with a nice view.

desk service was amazing, great guys working the desk joking with the kids before our night out

us the room until 8 pm pretty much, when we went to the room we saw a bunch of sheets outside, spa was closed, gym was closed, pool was closed

elevator not working hugely expensive breakfast price on weekends no room service

confusing tv and wifi and light switches. and the phone in my room didn t work.

the bar chairs are too low for the bar. needs an update.

pool could have been bigger

hotel, large room, amazing bathroom and great hot water pool

the spa is also a great option

like more parking options but totally understand the space constraints and the valet service more than made

where the hot springs are, the hours, and especially a room service menu

glady helped us with an early check in. knew the area, friendly staff

the gym

+ polite staff, spacious room + adequate gym facility - no swimming pool - slightly aged room

we appreciated that the self laundry

breakfast, big room, location.

was great , close to restaurants and rail service, staff was friendly though out my stay breakfast and evening reception was fantastic

wasn t much i didn t like except the bandaids around the pool area and the mold on the shower assistant rod

especially in the bar and kitchen

to bad we were in the middle of a pandemic it would of bean nice if we had aces to to the pool and the gym it would if bean perfect

the pool is short but a simple rectangle that never had kids in it so we were able to swim

great location, delicious breakfast included, gym

bed was to cold and bed was hard the view sucked had to pay for wifi and coffee

more kitchen supplies needed was misleading

first off, charging a fee for premium wifi is unheard of in this day and age

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite as well as very friendly staff, we enjoyed our stay

the pool was nice and we also enjoyed the steam room

that the pool wasn't open

didn't know there were breakfast there.

stay was great but the rooftop bar was way too small for nye and no dance floor

i was not able to use the pool

the shuttle drivers were also great and very helpful

all th staff and shuttle drivers were so so nice!

breakfast was a grab and go. not alot of dining within walk distance.

the bed was great and really appreciated the kitchen in the room.

parking, friendliest valet ever, in room soaps were super, breakfast “grab n go” was

pillows, pool, breakfast

early check in, clean, breakfast

pillows, pool, breakfast

it was very clean and comfy and the breakfast was great and the staff.

pool is too small.

many kids were unsupervised while in the pool, very loud kids disrespectful the motel needs to monitor

staff, board games available, great buffet breakfast, big room with beds for 6 people, pool, free

we had to go downstairs and use the bathroom by the gym throughout our entire visit

liked apples being available. great breakfast.

free breakfast was underwhelming and disappointing; in particular, the frozen omelettes and breakfast

heated pool would have been perfect. the room was very warm though and nice size pool

breakfast was banging

very friendly and accommodating staff. very clean. great breakfast.

basic gym

nice suite , breakfast every morning and a pool. it’s rite off main street

the service was excellent the room was excellent jessica and all the staff was excellent the breakfast was excellent everything

very clean good breakfast and great location

had called the hotel to get shuttle bus lined up early in the morning i think the guy name was jim he told me numerous of times

the airport shuttle

the pool area is amazing

there was a laundry on site for guests to use but again we did not use this facility

family had everything that we needed for breakfast, fresh waffles, eggs, sausages , yogurt and fruits

then getting home near midnight and having to immediately do laundry and shower + wash our hair

clean rooms and everything was available. the breakfast was good

i was extremely happy that they included a free breakfast

close to walden galleria very friendly staff early check in

the airport shuttle was also very convenient

one suggestion is that you may need a machine to change billa for laundry

we always have a fantastic time. the pool is amazing and the kids loved the courtyard view.

my room included a jacuzzi and looked out on a swimming pool full of kids!

atmosphere, the interesting history, the extremely comfortable bed and of course those delicious breakfast scones

having a full kitchen and a separate bedroom is also great

close to everything. amazing pool/hot tub area. perfect for kids.

my 6 year old absolutely loved the breakfast, pool, hot tub and ping pong table

this room had enough space for 5 of us: 2 adults and 3 older kids plus a fireplace

the breakfast was not good this time. it was better in the past.

friendly staff, very clean, nice pool and hot tub.

pool and spa with a workout room overlooking

we asked to have our rooms near the pool as i was traveling with kids and they were able to give us the rooms right next to the pool

maybe consider where you put people in relation to people who have kids vs adults without kids

morning shuttle to airport was there as soon as we asked for them

my room was clean, the staff greeted me warmly and breakfast was very good

the breakfast was just fantastic!!! it was very healthy. i didn't feel weighed down.

the hotel was extremely clean including the pool, my room and the gym facility

located close to the airport and a shuttle was available

the breakfast is generic hampton inn so nothing fancy

having a bar downstairs was great for the price range

for a hotel whose majority of guests only stay for the night before/after their flight - swimming pool, fitness room, pool table and a late night open bar/restaurant among others

i did not have a car and it was convenient so close to the airport with a complimentary shuttle

lounge area was good and gym

there were stains in the carpets and we found peanuts and a bright pink kids bracelet on the floor in our room, clear evidence that it had not been vacuumed

kids yelling everywhere nasty nasty

elevator and if you have kids and extra luggage and get second floor be prepared to walk and drag your luggage

it had laundry and water bottles during breakfast

close to airport and quick shuttle service

everything was easy. from signing in to shuttle picking us up after 10 days away.

pool was very busy & looked cloudy so we didn't go in.

great workout room, pool and hot tub!

the bed was so so comfy and my kids enjoyed the pool

had the king suite which works out perfect when you have 2 small kids; you are able to put them to bed and still have the separation and the room is large enough

it has a pool and gym

shuttle service for pick up n drop to the airport was superb

wanted to enjoy the pool for a few hours but unfortunately a group with about 15 kids came in the kids where unsupervised and made it impossible to even go in the pool so we left

had tried calling the hotel to ask about the time of the shuttle but nobody picked up

kids in hot tub and hallway

enjoy very much your pool and jacuzzy, and breakfast was delicious, very satisfied

the location, shuttle service, morning breakfast, and the pleasentness of the staff.

staff was friendly and accommodated a late check out. bed was comfortable.

shuttle service, cleanliness, friendly staff and location

the gym and the breakfast was not good

free breakfast was good

get us out then finally we get out in the morning to front desk cat 645 ask the guy can he tell room service to do our room he wrote my name an room number down an we never got any service i

the 4:45am shuttle was right on time and had us to the airport in 2 minutes

good nearby restaurants also - bar and grill right outside hotel

our only complaint is that in our room in the 240s section there was almost no wifi

it is a nice hotel, clean and very close to the airport with an airport shuttle

very clean, great rooms and great breakfast

nice staff! they made extra effort to find me a room for an early check in

cookies before bed and a good breakfast in the morning was great

bother us because we were just passing through, but normally with kids we look for hotels with pools

no pool

hotel staff provides gold plated customer service. classic decor. rapid valet parking!

our first day at the hotel, the wifi connection did not work anywhere

localisation and gym

wifi unstable

the shuttle didn t run during the time we needed it

good breakfast the pool and gym our open at great hours

was a good amount of parking

the breakfast bar was terrific.

location, breakfast, staff

pool and hot tub area were quite nice

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

to park on saturday nights as bar and restaurant are popular

the pool was perfect for me and for my grandchildren who are at different ability levels

we had to come back for the comfiest beds, nicest bathroom layout and convenience of the hooked bar and restaurant

with paper document in room about hotel amenities like info on restaurant, room service, info on spa and

clean, accommodating, fresh friendly. great location, good parking.

the room was huge though, everything was very clean, quiet, and my kids loved the pool hot tub combo

new decor is fantastic, the breakfast was delicious, and the service was excellent and super kind

lady at the front desk yelled at my kids at the top of her lungs for no reason

the staff was nice and courteous. room was very clean and enjoyed the breakfast selections.

the service, cleanliness and breakfast were formidable. the place is central, cozy and quiet.

free shuttle to the airport and basically free parking

the wifi was terrible and we were rarely able to connect so i had to use my data.

near all shops and restaurants shuttle to the airport free wifi breakfast included

shuttle to and from the airport, where you can get busses

had dinner at the bar because the barkeep is exceptional at making guests feel welcomed and connected

minutes to buffalo airport walking distance via sidewalk to bar & grill and to cracker

the breakfast bar we thought was great

free breakfast

close to airport with shuttle.

staff was friendly and helpful. breakfast was prepared well and tasty.

pool very crowded for still in covid but not sure if there was a limit of number of people or if it

close to the airport, free shuttle

breakfast was good but would be nice if there was a ham or sausage option

staff was very helpful and friendly. room very nice. great breakfast

great lobby with lots of activities and seating. clean pool and and gym.

the pool and work out room was great

excellent staff. breakfast was awesome.

free breakfast had hot eggs once other times only egg in english muffins, oatmeal

pool and included breakfast were both wonderful

breakfast and the front desk stafff were amazing ?

pool not available.

pool and how clean the place was.

the pool or the hot tub was out of service.

amazing staff nice pool and spa washing machines good location

the kids and i enjoyed the spa pool and swimming pool

the breakfast!!! it was just breads, bagel and juice

breakfast was good as we paid the price

they also offer free continental breakfast and free parking which was a plus point for me

the room was comfortable and clean. they gave us an early check in.

clean and decent breakfast

amenities of gym,pool and hot tub made it very

room service and restaurant

was nice that there's a bar there and we didn't have to go to far except for our planned activities

too many young kids

were fast and close to the parking area

clean, staff was exceptional and front disk was available 24 hours, the free washing machine, gym

bit pricey for a one night stay but the check in person let us have a late check out so that we were able to do the cave of winds in the morning before we left

free laundry

free laundry, tuesday free dinner! on sure gym

free laundry, exercise facility

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn’t a laundry on site and continental breakfast included.

excellent amenities like the laundry room and 24/7 front desk assistance

one elevator working and had to use laundry and another location but was walking distance

no laundry service. other than that the place and facilities were fantastic

location if you have a kid at ub, the facilities are clean and there is a small gym and a pool

the bed was comfortable, pool was clean and big, very family friendly.

very friendly staff. great snack bar in lobby

clean. rooms were a good size. good breakfast. friendly staff

was great and awesum, customer service, pool, gym, breakfast

there weren’t towels by the pool.

the pool area looked nice

we didn’t realize the pool and hot tub were out of commission - we came to that hotel for that reason with our kids for

the kids enjoyed the pool as we had it all to our selves

very clean,good breakfast,pool is clean

well sanitized wipes sanitizer available every corner in the hotel pool was nice and clean my kids enjoy ud83dude09 15 20 minutes from niagara

very quiet, well taken care of (is only about 2 years old), wonderful breakfast (included), pool, is all no-smoking, good location for us, free parking, access is by room key to doors and

the pool was small but perfect for a splash with the kids

bbqs, pool, gym, washing machines, full fridge, dishwasher, and more

had ev charging good breakfast good facilities

staff was friendly and accommodating (late check out)

good breakfast

nice big room - excellent bed, liked the full kitchen

the staff was amazing, room was clean, lots for breakfast and i would definitely stay again

friend and i , we really liked the nice room, reception is very friendly, extremely clean, breakfast in the morning

was just your basic hotel but it was clean and check out was 12:00 i liked the late check out time

clean, helpful and friendly staff, very nice continental breakfast

breakfast is excellent: eggs, sweets, you can make waffles, tea, coffee