the breakfast was great, and the pool was wonderful along with the gym

i liked it all. the breakfast was great and the employees were very friendly and helpful.

breakfast was banging

very friendly and accommodating staff. very clean. great breakfast.

missed having a continental breakfast in the morning, but it is understandable with the covid-19

i went with me and 2 kids

i thought there could be some more choices for breakfast and more fruit.

beds very nice staff, good breakfast and even a school playground close by kids were

front desk, breakfast and facilities were clean and the people friendly.

time at hotel it was wonderful, staff was perfect breakfast amazing, loved the pool and hot tub

rooms within the suite for kids and adults

went and bought our kids a air mattress because the pull out couch was awful uncomfortable and they need thicker

kitchenette was amazing, staff was friendly, all around a great stay and experience.

my grand children loved that the pool was saltwater

my children enjoyed the pool the most

the wifi in the room was worse than no wifi

9pm, i think

wifi didn't work and when i asked a manager about it he looked at his phone and said,

airport shuttle is available

nice hotel bar and clean room.

it is a nice hotel, clean and very close to the airport with an airport shuttle

pool was not open or gym, lots of teenagers being loud at night.

free parking and well

good nearby restaurants also - bar and grill right outside hotel

comphy room, gym access that

the pool was the perfect temperature

free breakfast was good

hotel is clean, has full hot breakfast and clean room service

breakfast was decent

shuttle was there on time

the bar was closed

shuttle to and from the airport, where you can get busses

near all shops and restaurants shuttle to the airport free wifi breakfast included

parking lot has tons of space, food on site if u need, 24 hr gym/ sauna, rooms with tubs are

free shuttle to the airport and basically free parking

there was a shuttle to the airport that started very early in the

wanted to enjoy the pool for a few hours but unfortunately a group with about 15 kids came in the kids where unsupervised and made it impossible to even go in the pool so we left

the gym

hotel staff was very considerate and accommodating, the pool and hot tub were clean and enjoyable, the breakfast was perfect

the shuttle driver hector went above and beyond

it was a bit uncomfortable to find the entrance to the small pool/gym/hot tub is located in the breakfast serving area, you have to pass through it

that the pool wasn't open

clean, new, spacious, friendly staff and very good nutritious hot breakfast!

free breakfast

gym room was disgusting

gym looked nice

funky smell in hallway by gym on the way to guest rooms on first floor

return shuttle driver was driving very abruptly with music blaring

the shuttle and driver are always quick and friendly to pick up and take to the airport

food, social atmosphere, very clean gym, like the bath products, super convenient to airport & no extra charge for my pet

booked this at 11pm due to a delayed flight, the staff were great and arranged a shuttle to come and collect us straight away

kids running up and down the hallway during the night

to airport and excellent shuttle service

no laundry detergent in the vending machine

ok to spend a night and to wash your clothes there (laundry room)

close to airport with shuttle.

free breakfast

but there was coffee in the lobby and the breakfast was good

would not let me get a new room tv was not working at first and i had to pay an extra $50 for a late check out even though i’m a member how insane is

airport shuttle, breakfast

the bed was so so comfy and my kids enjoyed the pool

had the king suite which works out perfect when you have 2 small kids; you are able to put them to bed and still have the separation and the room is large enough

mary was able to deal with my confusion over travel changes and the night crew had a shuttle waiting when i walked out of the airport at 1:45 am

close to airport and the bar in the lobby

loved the gym. loved all the space and comfort of the room. staff was very friendly.

additional breakfast cost is a bit much, but it has been for years~

laundry around the corner was awesome breakfast was good

the shuttle bus driver was so awesome, he drove us to the airport and back

but above us kids were

they gave us an early check in and a late check out

key card to pool was broken

the pool was nice. the high ceiling in our room made the room feel big.

friendliness, options of fitness center, breakfast was amazing and so was the pool!!!

were well appointed and spacious; great variety at breakfast; great to have a kitchenette with large fridge and dishes/dishwasher

pool size was great for small children

no airport shuttle

the gym was well maintained with good equipment. breakfast was good with a good variety.

friendly staff appreciate the breakfast offered clean room

they went above & beyond to pick us up with the airport shuttle service, which we greatly appreciated

were told about the pool hours when we checked in, but when we asked to access the pool half way through our stay which

there was a gathering of people celebrating a birthday and there were too many kids at the pool area that stayed in the jacuzzi

conveniently located to the highway.friendly helpful staff. great breakfast

breakfast area was perfect, well organized

pool closed early and still wasn’t available when kids went down in the morning

breakfast was very nice with many choices

buffet (mostly prepackage foods), the bathroom had no fan so it was very foggy and no hot tub or fitness center access

i saw a laundry room, gym, jacuzzi and outdoor pool

the corridors were a bit cold and no indoor pool.

the awesome breakfast in the morning

breakfast was was amazing

room ready upon arriving. staff very helpful. pool very clean with plenty of towels/

huge room, very clean, wonderful breakfast setup

the pool was quite cold and the doors to the outside near the pool were open letting additional cold

the guest laundry was a definite plus

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and fridge was right at my fingertips

snow, location, and gym

staff and shuttle drivers were absolutely amazing

the hotel was extremely clean including the pool, my room and the gym facility

located close to the airport and a shuttle was available

my room was clean, the staff greeted me warmly and breakfast was very good

the shuttle was very timely

friendly staff, very clean, nice pool and hot tub.

great experience with two small kids

the shuttle service was awesome and helped us out a lot!

so nice, crib and extra pillow brought immediately, took us to dinner in their shuttle, took us to the airport at 4 am, and accommodated our every need

quick check in fitness facility was great all equipment was in good repair.

room we were in and the pool was clean the breakfast was excellent and the staff was top notch all

pillows, pool, breakfast

early check in, clean, breakfast

it was very clean and comfy and the breakfast was great and the staff.

friendly and helpful staff. reliable shuttle. great value!

they have shuttle service and breakfast is included

pool and jacuzzi area was nice

breakfast was excellent, the staff were super friendly and helpful, best customer service i've had

cleanness; free parking, free breakfast; free coffee 24/7

was friendly and professional; walked with us into parking lot to find safest place to park our truck and camper

breakfast needs a bit more hot options. the rates could go lower to attract more people.

the breakfast was really good

needed to do laundry and the dryer didn't work

the pool was nice and never overly crowded

breakfast timings start from 6 am. very few hotels start such early.

parking was a joke

i advised no because i have kids who want to swim

very plentiful, delicious breakfast

warm clean pool

the pool was very cold so we didn't even swim which sucked for my kids.

new furniture, led tv, plenty of channels, swimming pool was nice, gym was okay, little small but equipped with machines and freeweights, staff was very

the pool was clean, and warm

the breakfast was decent, the room was clean the staff very friendly.

great staff, warm pool , confortable bed , good continental breakfast

comfortable beds, clean, and a nice breakfast.

new decor is fantastic, the breakfast was delicious, and the service was excellent and super kind

the service, cleanliness and breakfast were formidable. the place is central, cozy and quiet.

was excellent from the smooth check in to the large, comfortable room, amazing pool/spa and delicious breakfast

breakfast was delicious & had a good variety

my grand kids loved the pool and spa

hotel is clean, located around lot of food places near by, starbucks is right across parking lot

got couples massages downstairs at the spa both times and it's always amazing

indoor pool was freezing

friendly front desk staff at on-site spa and initial hotel check in

at noon, area safe and convenient to shopping and activities, parking free and under cover, nice bar and restaurant, quiet rooms, comfortable beds, lots of towels and pleasant experience

unable to use the gym, pool, or rec room because it was packed the whole time we were there

convenient staff super friendly breakfast was better than most nice option that it has a bar firepit was

very clean, good breakfast, nice staff, ample parking.

cleanliness was great ,staff was very attentive to our needs the pool was well kept gym was open 24hrs breakfast was

modern building, clean room, nice amenities, onsite parking, good complementary breakfast

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

they have an exercise room, hottub , pool, and onsite parking

next door to our room was a bunch of kids and woke my family up between 2-3am, jumping and doing cheers, very frustrating

and pillows were very comfortable, nice tv and lots of channels, eveything i needed in a room, pool and hot tub were very nice

the bar smelt like old fryer oil

beautiful decor. amazingly comfortable bed. great pool/spa area. excellent location.

room service food, service was great but chicken wings were under cooked.

room service was top notch

the hotel has a restaurant and room service available until 11 pm

room service was good and timely

the food for room service was just ok

the pool water was even a perfect tempature

nice pool area and laundry facilities

kids loved the pool

the bar was great. good breakfast, and clean room with a nice view.

the kids had so much fun in the pool. i loved the workout room i wish there was more mirrors.

restaurant when checking out coffee bar wasn't maintained staff told me that coffee was fresh coming to find out once i tried it it was

a shuttle is provided by the hotel that will take you to and pick you up later from anywhere in the

good customer service the shuttle vehicles that they have is very helpful

staff. free shuttle to shes's. great location for buffalo. can walk to the anchor bar for wings.

only thing was the bar wasn't open, but it was very nice that they had beverages available in the lobby

the breakfast tastes good. nice big room with a view.

breakfast was great with a lot of choices

the breakfast provided was more than expected

the gym

+ polite staff, spacious room + adequate gym facility - no swimming pool - slightly aged room

perfect location to take the bar exam

the shops the spa is

i ordered some from room service for approx $4/20oz bottle

construction was still going on and no buffet or pool

we had an early check in, staff is friendly

we had room service and the food

hotel, large room, amazing bathroom and great hot water pool

the one lady in parking

parking is tough i do not like valet parking my vehicle but they worked with us and let us park our

loved the staff, shower, bed, hot spring and breakfast

got the breakfast included option and it was weird how they tell you not to get more than 10 dollars of

didn't eat the breakfast

didn't like where i stayed at the hotel, and i had to go to another place to go to a bar and to eat there, because they couldn't accommodate me

no actual breakfast served

the bar is great

the pool is short but a simple rectangle that never had kids in it so we were able to swim

the cocktail hour gives the adults a chance to take a break and enjoy the evening and the hot breakfast is a winner with the kids

didn't like the kids running up and down the halls yelling and banging on almost every door on the 2nd floor at 8am

the property was beautiful and very clean. breakfast was amazing

limited varieties in breakfast buffet and room service too room service is expensive

great facilities such as fitness center, laundry, breakfast, ...

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

the pool was closed without any notice for maintenance on our second last day.

a great bed, comfortable pillows, semi-decent breakfast included

free onsite parking was secure, breakfast was included and had a lot of options, and was close to many restaurants and the lrt

the pool or the hot tub was out of service.

amazing staff nice pool and spa washing machines good location

pool not available.

pool and how clean the place was.

the hot tub and indoor pool was a great way to start and end the day.

room service and restaurant

very young kids were allowed in the hot tub

room, enjoyed indoor and outdoor pool although it could have been cleaner, enjoyed jacuzzi and gym, overall nice hotel would definitely go

we stayed on the 10th floor room was just remodelled it was modern and clean , kids love the pool, big spacious and had a hot tub

this would not have been a pleasant stay for a family with kids

atmosphere, the interesting history, the extremely comfortable bed and of course those delicious breakfast scones

i purposely booked this hotel for family weekend for ub for the pool since i have 2 some kids

pool and gym

nice bar area, nice cafe. room service was fast and good. comfortable room

hoping a staff member would notice a group of kids spraying a hose in the jacuzzi area

service - nice, clean, spacious rooms and a great indoor pool and hot tub

the pool was very small and shallow, but this wouldn't be a deal breaker.

great breakfast

pool wasnt heated

very clean size of gym room

the facility was good. gym was great.

excellent staff, good laundry facilities, free coffee and tea

access to a gym, laundry room and towels when needed.

gym and pool is closed (didn’t really concern us but gym did look nice through the door)

room was well equipped/ had a kitchen and utensils, everything clean and well maintained, staff nice and flexible

there are no restaurants in this hotel, though it provides more than enough kitchen facilities to fend for oneself

breakfast was a little on the weak side as i think they could have had a few more choices of

location near where i was going to spend my time and friendly staff. breakfast was nice too!

the staff was amazing, room was clean, lots for breakfast and i would definitely stay again

clean, helpful and friendly staff, very nice continental breakfast

was just your basic hotel but it was clean and check out was 12:00 i liked the late check out time

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn’t a laundry on site and continental breakfast included.

excellent amenities like the laundry room and 24/7 front desk assistance

really liked the fitness center and pool

nice pool and workout room

location for ub graduation was perfect!!!! breakfast was as good

was great and awesum, customer service, pool, gym, breakfast

this place is clean and had a great breakfast.. only issue was hot tub was out of order

of covid-19 i didn't have access to the pool or gym

bbqs, pool, gym, washing machines, full fridge, dishwasher, and more

location, kitchenette ,room size

the breakfast bar was good location was convenient, right off the highway

clean friendly staff, spacious room. pool was perfect

the kids had a great time swimming.

i end up waking the kids when i turn on the light to get dressed when i’d rather they get a little more sleep

the eggs at breakfast

breakfast was excellent

breakfast was the only down fall