pool was clean and the customer service was good

who had been to a wedding during the day, we got in at 1am and the team graciously opened the bar for us for a nightcap

the wifi was excellent

was very busy, had to go to reception to order room service as no one would answer the phone

bed, clean/good sized rooms, helpful staff, good evening meal selection, great breakfast

bed was extremely comfortable perfect for what we needed staff when we came down for breakfast very friendly and helpful wonderful visit would come

brilliant service, brilliant room, brilliant breakfast, brilliant everything ud83dude0a

it has a cosy wee bar and lovely accommodation

at was the only thing i could think of

staff, food was lovely, clean comfy room, great facilities

wifi was a bit patchy but worked eventually.

free wifi, able to keep the room cool with theair con, the design of the bathroom door :)

booked 9am tour, breakfast and travelled there so so easily

was perfect for what we were staying there for, breakfast went down a treat with the kids

perfect location by plenty of bars and restaurants. ideal for night away from kids!

gym, breakfast, parking

the wifi was patchy and dissapointing.

kids running up and down hallway outside

setting in its own grounds good car parking modern building facilities and room very well staffed -even though they had conferences and

the gym was a bonus with nice up to date working facilities

super clean tidy rooms, ample parking, nice venue, good staff.

bit remote location. quality of wifi was very low.

plenty of parking

wifi could be quicker

pleasantly surprised, plentiful parking adjacent to the rooms, a warm welcome, great food and pricing and the service was great

yes, the pool does need a refurb-which will get done but it did not distract from our stay

have done enough for us, arranging taxis, giving advice, room service, extra towels, use of pool

menu also had to pay a 100 deposit when checking in ontop of the booking regardless if i wanted room service or

flooring in. bar and reception and through to main house was in poor condition

location and plenty of parking spaces room was good and comfortable bed nice bar lounge area with plenty of seats

easy walk to the abbey/cathedral and all shops/bars

free wifi

no water in room. refused room service.

rooms do not have a bar fridge to store cold drinks, and no room service available

think this hotel would have had being a hilton, i would have also liked to of seen a menu for the room service snacks and foods that could be ordered

beyond the room issue, the gym is underwhelming for a hotel of this category

o many people, facilities not big

the gym and indoor pool facilities were very good

the gym was great and the staff very good

breakfast was the best i've had at any hotel, the range of options was amazing and the french toast

great breakfast, decent gym, superb asian restaurant, lovely pool area

wifi speed in room could have been better - hotel responded immediately once informed.

lovely breakfast with good selection, as was meal in the brasserie restaurant

construction work at 7am in corridor kids cant use pool

toby the barman in the terrace bar went above and beyond and actually made the stay better

wifi was not great in my room in particular but the team went out of their way to ensue i was

junction station is a few minutes walk away, the rooms were clean and the staff are helpful, the breakfast has a really nice variety of options

the hotel is quiet, very clean, helpful staff, working wifi and air conditioning, excellent breakfast

breakfast had enough choice and restaurant and bar were very good

good wifi staff and food

very clean easy early check in

there s a gym available for those who would like to use it

excellent location, clean rooms, well stocked bar that is open late

, bright & safe environment for kids

had emailed weeks before and telephoned several times to arrange an early check in time, i usually use holiday in express where this isn't an issue, i fully understand

i ordered room service i wasn't told how much the charge was i was only told of price of food but this price

for head office, as feel the executive rooms need a warning of subject to availability for early check in

reception, restaurant and room service - the same person on an evening shift served us and checked us in, she was very

great hotel bar and friendly staff

the room service was really nice and quick and upuntil 10 or 11 pm they have the full restaurant menu

very limited parking

disappointed that the restaurant and in particular room service is no longer available .

very good and staff were excellent and very helpful indeed been my kids really love the stay

there's a bar in the evening but no food, but we were able to get food delivered

the only thing was that the wifi wasn t great.

stayed for one night in the hotel and the kids loved it, the breakfast was amazing, extremely helpful and friendly staff, the kids loved it

really friendly ,spotless clean ,breakfast 1st class

all staff , great breakfast and steaks

all the staff were attentive. they were very nice and friendly to the kids especially.

helpful staff from reception to the restaurant, even our kids commented on how polite and helpful the restaurant staff were

very clean and festive decorations all around, good wifi signal

quiet location, easy parking

parking is good

the staff were brilliant with the kids

nice comfortable room. good location. free parking.

it was a lovely place to stay with our little one who appreciated the kids menu

both of us to work; and loved the large screen tv with ability to duplicate my laptop display by wifi

i sometimes lost the wifi and 4g connections while in the room.

fresh coffee or tea at breakfast was a let down and poor menu in bar for food

night that we arrived the restaurant menu was available on the bar but when we ordered food most of it was not available was a bit

iet and high floor delivered) and late night bar when returning from our event

very modern clean and easy parking

breakfast was relaxed and well organised and we thoroughly enjoyed our stay

parking on site. big car park. good size rooms

checking in- no mention of wifi, no mention of parking having to pay before leaving car park if going out

room, bed, bathroom really good. restaurant and gym open 24/7 - great.

then that gym was excellent, goid and new equipment

difficult to moan about this hotel great gym, great bathroom, easy location to find experienced staff going out of their way to

best equipped gym i've ever seen in a

few noisy neighbours who thought letting their kids play in the corridor for an hour was acceptable at 10pm

we always have an eveing meal sat in the bar and its great to see some familar faces within the staff every time we visit

the staff were also so friendly and great with the kids

limited menu. expensive bar. extractor in bedroom not working. poor wifi

the breakfast was really good and the kids ate for free, happy days

the front desk staff was quite gentle to order room service for us

gym open 24/7

the restaurant was fantastic, especially impressed by the healthy kids meal options and the staff

didn't have breakfast as i was catching a early flight

great location, helpful staff, all-day bar menu and we had delicious snacks at almost 1am

we didn t try breakfast, but the bar food looked great

were room service food trays and a bag of garbage in the corridor overnight, i'd expect the staff to

special thanks to alex at a bar ans receptionist

staff and breakfast

tray used for room service was not clean.

always kids menus never cater for celiacs, and even the chickpea lentil dhal has wheat in the sauce which

hotel is located walking distance from the airport, nice and clean; they start serving breakfast at 3 am which was excellent as we had an early flight scheduled; the staff is very

an early flight but could still have continental breakfast staff were friendly and efficient especially

spacious room, good wifi, silence

clean and tidy with happy welcoming staff and a great breakfast to start the day

customer service, the food, the bar stock, the attention to detail, the technology, better than most 5* hotels i ve ever stayed

hotel is new and modern with a lovely bar and breakfast area

rooms very clean and had all facilities, such as towels, tea, coffee, tv and free wifi

bar runs till 5 am ,

close to city centre, lot of restaurants nearby, free wifi at the hotel, excellent staff who were very polite and supportive

guests reminded there are other people staying when they want to let their kids run up and down the hallways

the bar is nice and outside sitting is plentiful in pleasant gardens

breakfast was really good, gym was good, everything spotless and lovely staff.

i asked for a bath and late check out which we did

the gym at the back of property was good

we got room service and it arrived quickly and the food was good

the pool too noisy at 6:45pm with kids playing about so couldn t swim lengths without being

bed is lovely. free wifi is also a plus. nice sized room

room, excellent leisure facilities choice of meals limited between two venues bar or restaurant but both provided good

una/steam/jacuzzi/pool) had a great atmosphere, with nice dim lighting

good parking facilities away from busy roads

the wifi was good and strong, nice tv nice and warm in the room

very quiet location and loads of parking areas

room was above the laundry room i think could here some machine all night long room 201, i think the halls were way to

helpful staff; amazing house, annex very comfortable, set in amazing grounds; easy parking, great location for walks

wifi not constant, kept having to log back in.

there is a decent size gym as well

deluxe for its large bed, room as huge with superb view to london in the distance, plenty of parking, pleasant helpful staff and good meals

the gym had few machines not working

gym however had a few problems, small things

small gym facilities

had two kids with us and was just hoping to not fall sick and desperately waiting to checkout the following

easy access to potters bar for rail services etc

having kids they wanted there tablet and phone charging

my kids could have seen

we had three kids under 5 in the car all desperate to get out and so we arrived, parked and went to reception

the staff are very friendly and welcoming. very clean hotel. a lovely breakfast

breakfast was very good quality

when we came down from breakfast the following morning, tanya was still on shift and still as cheerful

price of the breakfast was on the higher scale of things

the wifi was problematic

wifi was great but the only 1 thing we were a little disappointed with was not being able to use

two single beds put together which kept drifting apart.. no room service menus...

loved the cosy cabin style room, and having room service

we used a local park parking service and they drove us in

wifi was working great, no noise, gym was very sufficient as

we thought it was good to have a laundry room and microwave room which we used

5 tray charge for room service, had to pay 17.50 for blt with chips and a coke.

i used the gym as well

little information in the rooms regarding menus and room service would be of great help to guests, there was no information in my room regarding these

no one was about and when someone did arrive he could not attend to me as he was taking room service up

of the drinks we ordered at the bar were not available as they were locked in a store room and the bar man did not have a key

the bar 66 was a nice place to

this was a disabled room, includes a wet room with a sit down shower everything very clean nice bar and

nice room, and room service really quick

of food, the staff where all friendly and helpful, they serve lovely food and have a bar, the gym is a good standard, i would recommend

gym facilities could be improved

beds were very comfy. wifi was good surprisingly as some hotels can be rubbish. very good food!

great location. gym on site and great value for money. plenty of on site parking

was still super ok the only thing i didn't agree with was the very expensive bar drinks i paid 50 pounds for 6