wifi worked no problem

very few gym equipment

free parking, friendly, helpful staff and yummy breakfast

om service and breakfast) was excellent

black pudding at breakfast but that's very nit-picky as there was heaps of choice.

i had room service which was fabulous

theres a bar and gym too

the bar and restaurant area is outstanding, modern, chic, huge tvs and importantly a great atmosphere

particularly like the gym, spa and treatment facilities

my kids are enjoy swimming and everything is convenient there we will visiting again

lots of parking, the cooked breakfast was excellent

the pool was beautifully clean and warm with excellent changing facilities for us as a family

the breakfast was very generous and more than we both could manage

having to walk in the robe outside the hotel to get to the gym/spa . breakfast wasn't great.

om service on hot foods until 9

didn t use the pool, gym etc

swimming pool, decent breakfast, 10 minutes from chester town, 10 minutes from the zoo

the room lacked a hairdryer and the wifi signal was weak in room 55

room was away from the main reception and wifi was so poor as well as 4g signal, so we couldnt plan our trips for next day, had to go to the

handy for chester.ample parking,nice restaurant and spa.

liked the grounds after a nice walk around we had a nice drink in the bar , the breakfast was lovely

and quiet stay, grounds were very nice, ev charging and ample parking

not believe in the limited room service we could not even get tea bags and milk for the room at 11pm visited reception several

there was plenty of secure parking, and it was flat ground to the hotel entrance

plenty of parking available, including ev charge bays in the overflow car park

overall good value for money. good wifi. very comfy beds

the food at the restaurant and at the bar were really good, room service and quality food

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell from cupboard next to

of parking, welcoming entrance, friendly staff, large room, extremely comfortable beds and pillows,

this is the same for room service app you have to charge to room then have reception put in the free kids that come with

polite, friendly and helpful at all times, there was a very nice atmosphere at reception and the bar which made you feel comfortable and welcome

location and easy to find staff was helpful and friendly very clean and well kept breakfast was a bonus would definitely stay

good breakfast and tea coffee juice are served even during thr night and great place to stay

location bar facilities breakfast friendly staff

bar was open till 2am ( not that we stayed up that late)

room service was excellent as was the food

needs to change menu for evening meals each night wifi would be better if it was coded, since this would make it more secure

room service food was excellent

ggesting happy birthday being wrote on his plate etc)

spa and pool were a bonus, particularly when our second day was very cold outside

i ordered room service for my evening meal and although very tasty, the portions were extremely small for the

clean , quiet, excellent food, safe parking, 15 minutes walk to chester

excellent breakfast friendly staff excellent location free parking

free car parking

wifi was a little slow

the gym was great

and coffee making facilities , mini fridge and a safe in the room, all very comfortable, lovely bar area, excellent location

tv wasn t connecting to wifi or

small gym in hotel and pay bar and restaurant

actual room service not running past 6:00 on a sunday which was day of arrival , and no

rooms, period features ,the bar is very well stocked

the meal at arkle is one to remember. a lovely night away from the kids!

we paid for a breakfast upgrade to the full english and it was lovely

breakfast nice

and should you wish you would never have to leave your room as the hotel provides full 24 hour room service menu

room service was also wonderful

but the pork pie off the room service menu - the pastry was undercooked - not a traditional pork pie you would expect

he ordered food for us to for room service when the reception was very busy

from the front desk to the bar staff to the fella who brought us room service

our requests, like providing a room with a bath, giving us wine glasses when we requested and room service was excellent

services which we were suppose to request in advance, as well as little information about laundry services

breakfast was very nice and room service

the gym had no weights

room service, great choice of breakfast

fashioned but modern everything was - it was very family friendly and had a lot of space for the kids

know) but it didn’t bother us too much as we had the games room to ourselves and it had music, pool table, darts and chess, table tennis, also a lovely little reading area, towards the end of

breakfast was provided to us in our room and we were able to arrange a late check out

games room with pool and darts, liked the decor, comfy beds and jacuzzi bath in rooms

especially helen the owner, who upon our return from a late nigh out, opened the bar for us and even stayed and enjoyed a drink with us

room was well decorated, comfortable and with a huge wall mounted tv. enjoyed the spa bath.

complain was wifi in my room very poor, although in the main areas of the hotel, it was

wifi and phone signal was poor.

the spa and restaurant weren't open due to covid, but the room service food was excellent

to order room service, and was told the kitchen was too busy

could only connect the wifi from certain locations

only issue was kids in the spa

the welcome cookie was warm and tasty. free wifi.

great modern clean hotel. a nice bar and restaurant. spa was also nice too.

for hotel guests to use swimming pool, jacuzzi facilities etc etc then to find children and kids are being let in during the daytime which caused noise and ruined the experience

a one off i think, arriving late ordered room service , which took 1 hour 20 mins and then the order was cold and incorrect all other

the staff were really lovely breakfast was excellent and the rooms immaculate

really friendly staff and good breakfast, great with kids and very welcoming

staff excellent friendly great value for money bar bit expensive

both breakfast and room service good

a perfect location with only a short drive away from cheshire oaks, lovely surroundings and the gym / pool facilities were great

the pool was very loud until 5 when the kids had to leave !

room service finishes far to early, wanted a midnight snack!

great hotel, always use it. good free parking and get also late check out was great, no rush.

wifi was bad upstairs 609

lovely room very comfortable great spa great breakfast. fantastic staff.

great bar and food

although we did not have dinner the bar/restaurant had a great atmosphere when we arrived, breakfast was delicious and the room was super clean and tidy and the interior was very nice, the

delicious breakfast

breakfast amazing room clean bright and modern with the most comfortable

the room was beautiful, very clean and had everything we needed and the breakfast was really nice

a long breakfast sessions, so didn't have to be up too early

breakfast was excellent & fresh

beautiful building, staff all very friendly, nice bar and very clean rooms.

to the airport, staff very welcoming and helpful, lovely touches/gifts in the room, fabulous pool and gym, delicious breakfast, great choice of food and drinks at

tdoor pool and jacuzzi

sized room, very comfortable bed, lovely bathroom, breakfast was ok offered late check out which was a bonus

i was travelling with two small kids and getting food to hotel room was slightly tricky, although we managed it in the end

we had a view of the airport and kids loved watching the planes

decent size, clean rooms and good early morning breakfast choices

lots dog around ,dog in restaurant ,dog in the gym with kids

and they stop serving food too early and the only way to order food is room service

breakfast was lovely and so much choice

room service menu is lacking in choice and the app for it doesn t work but this maybe due to the

bar on friday night was overwhelmed by multiple groups of boorish, elderly golfers who were totally

activities staff really good with kids

the room the wifi not good

food on room service - some of it was cold and unappetising.

perfect breakfast, nice room with view on the docks! well located at the kings docks

we arrived early and were told a blanket no re early check in

the hotel did have a gym, but we couldn't get access to it

we had an issue with the service at the bar area and we were given a late check out for the inconvenience

we arrived at 9:30am and chanced my arm for an early check in, we were checked in and given our room key, which was perfect for us

hotel great location they gave us early check in time because we had arrived on an early morning

organised late check out with no hassle ud83dudc4c

bar was affordable

just a small thing the lighting in the bar in the evening, it was very bright.

lovely room with a great view, nice bar area. really good breakfast

hotel,fantastic views ,good size room, nice cooked breakfast, friendly staff

fantastic breakfast, a wonderful friendly staff!

breakfast

gym a bit shabby.

the breakfast in the morning was perfect really enjoyed the stay will be coming back

the gym was well fitted out

we were a family up to visit uni kids so we were able to book 3 rooms and accomodate us all in the same place

mini bar wasn t complimentary, for the price of the room i expected it to be.

breakfast was 1st class with a good choice both from the buffet and the

hotel as it was a short one night stay but next time i ll try the bar

and my girlfriend arrived on the 5th of october early in the morning to check in

gym could have being better equipped - adding in some more handles for the cable machines would be

good gym equipment

for 4 on day 3 the weather hit highs of 20 degrees and the apartment was an absolute sweatbox our kids were feeling it and were super upset and annoyed by it, we reported it and someone came to

came back to liverpool to stay a week to see friends and booked this property with the kitchen being a main priority so i didn’t have to eat all of my meals out

the kids said the bed settee which they slept on was very uncomfortable

got upgraded on check-in to a two-bed, two-bathroom, with a living room and kitchen area

for apartnent but then had to walk few streets for the actual reception with cases and two kids it was a bit of a

i got good use of the swimming pool too

it was great that the pool was open so late that the kids had something to do before bed

hotel is perfect for a stay in liverpool the location couldn t be better, the swimming pool, gym and sauna is great and not many hotels have a pool so this was a massive bonus

really nice and accommodating, hotel lovely, kids loved the pool, beds really comfy, rooms spacious

no wifi..... very dissappointed!