pool was too cold and not as expected from previous visits

staff helpful with late check out and room was excellent

wifi or phone reception in my room

room service was also very nice

72.50 for a room with breakfast) food nice and reasonably priced too

value for money kids enjoyed being next to us on their own bed as a family room was big enough for them to play

wifi included

the fact kids ate free was a bonus and the range of food was good

the lift was cute rooms bright and airy, all staff were cheerful, breakfast was lovely, room service was fab

i like that you have room service available, makes things easier for me as i'm pregnant so can relax in the room

lots of parking, the cooked breakfast was excellent

the pool was beautifully clean and warm with excellent changing facilities for us as a family

the breakfast was very generous and more than we both could manage

having to walk in the robe outside the hotel to get to the gym/spa . breakfast wasn't great.

om service on hot foods until 9

didn t use the pool, gym etc

swimming pool, decent breakfast, 10 minutes from chester town, 10 minutes from the zoo

the room lacked a hairdryer and the wifi signal was weak in room 55

room was away from the main reception and wifi was so poor as well as 4g signal, so we couldnt plan our trips for next day, had to go to the

handy for chester.ample parking,nice restaurant and spa.

pool, gym, location.

this is the same for room service app you have to charge to room then have reception put in the free kids that come with

great room service, delicious food

we used the swimming pool which good with clean changing rooms, remember your 1 for the lockers

sofa bed was crippling for the kids so uncomfortable (tried it myself).

bar was open till 2am ( not that we stayed up that late)

good breakfast and tea coffee juice are served even during thr night and great place to stay

friendly staff room was spacious and clean breakfast was really good and plenty to choose from bar open until late and reasonable price good location to walk into

breakfast room off the bar area all bright,comfortable and clean

breakfast ud83dudc4d,staff ud83dudc4d

the kids pool had toys available for them to use

location , friendly staff , had great pool for the kids during our stay

the pool was great- kids loved it

lovely little gym, everything there that you might need.

kids all over the pool splashing

pior wifi

little hotel,felt homely and loved the christmas decorations, lovely warm welcome, breakfast was

parking available too

location with private parking

free car parking

the bar did not have any lemonade or wine glasses, we were told they had all been used for room service

good staff, good bed, good tv and wifi, quiet air con, great location

wi-fi connection was not good and there was a security problem with the in house wifi but that really did matter to us very much to us

no parking or discount at multi storey and small gym

fantastic location, spacious rooms, lovely bathroom and very useful gym

room with a lovely view, partner ordered room service and meal delivered in 15mins which also was very nice, breakfast was plenty full and

independant ev charger on site is poor

liked the grounds after a nice walk around we had a nice drink in the bar , the breakfast was lovely

choice a hidden gem in a quiet area- works perfectly if you have a car as they provide free parking

staff on the reception desk and the bar were so friendly and couldn't have been more

rooms, period features ,the bar is very well stocked

the meal at arkle is one to remember. a lovely night away from the kids!

we paid for a breakfast upgrade to the full english and it was lovely

breakfast nice

and should you wish you would never have to leave your room as the hotel provides full 24 hour room service menu

room service was also wonderful

but the pork pie off the room service menu - the pastry was undercooked - not a traditional pork pie you would expect

he ordered food for us to for room service when the reception was very busy

from the front desk to the bar staff to the fella who brought us room service

our requests, like providing a room with a bath, giving us wine glasses when we requested and room service was excellent

services which we were suppose to request in advance, as well as little information about laundry services

breakfast was very nice and room service

the gym had no weights

room service, great choice of breakfast

fashioned but modern everything was - it was very family friendly and had a lot of space for the kids

know) but it didn’t bother us too much as we had the games room to ourselves and it had music, pool table, darts and chess, table tennis, also a lovely little reading area, towards the end of

breakfast was provided to us in our room and we were able to arrange a late check out

games room with pool and darts, liked the decor, comfy beds and jacuzzi bath in rooms

especially helen the owner, who upon our return from a late nigh out, opened the bar for us and even stayed and enjoyed a drink with us

room was well decorated, comfortable and with a huge wall mounted tv. enjoyed the spa bath.

the room was ok and happy with access to free wifi

wifi was non existent

the gym and the spa

car park was very busy with spa and gym visitors

no netflix, and the wifi wasn t the best

slight hiccup if being picky was ordered fries on room service however when they arrived they were parmesan and truffle fries which wasn t stated

room service, perfect size bed and bath, great spa facilities - lovely views in the jacuzzi

no free entry to spa & gym

brilliant gym too

cocktails in the bar were brilliant

the staff were really lovely breakfast was excellent and the rooms immaculate

really friendly staff and good breakfast, great with kids and very welcoming

staff excellent friendly great value for money bar bit expensive

both breakfast and room service good

a perfect location with only a short drive away from cheshire oaks, lovely surroundings and the gym / pool facilities were great

the pool was very loud until 5 when the kids had to leave !

room service finishes far to early, wanted a midnight snack!

great hotel, always use it. good free parking and get also late check out was great, no rush.

wifi was bad upstairs 609

lovely room very comfortable great spa great breakfast. fantastic staff.

great bar and food

although we did not have dinner the bar/restaurant had a great atmosphere when we arrived, breakfast was delicious and the room was super clean and tidy and the interior was very nice, the

delicious breakfast

breakfast amazing room clean bright and modern with the most comfortable

the room was beautiful, very clean and had everything we needed and the breakfast was really nice

polite and friendly staff, very clean, amazing spa and facilities, halal menu for food at the redmonds

“cut off” point for noisy kids in the pool was not observed, and some areas around the pool looked a little “tired”

activities staff really good with kids

pool cloased earlier than we expected for a weekend.

spa facilities

to the airport, staff very welcoming and helpful, lovely touches/gifts in the room, fabulous pool and gym, delicious breakfast, great choice of food and drinks at

wifi wasn t great and the tvs not smart tvs

spa but my son could come with me

excellent breakfast but evening meals were too pricey not good value

room, lovely dining area and little activity packs for kids at breakfast to keep them

retail park just around the corner if you're with kids and wanting to grab dinner away from the hotel

perfect for overnight stop between flights. excellent breakfast and very comfortable room.

the staff are a credit to you really friendly and helpful and the breakfast was very good had an enjoyable nights stay would certainly use this

staff, good value for the rate paid, comfortable room, nice bar area, nice little fitness suite

had arranged a late check out however someone

the room the wifi not good

food on room service - some of it was cold and unappetising.

perfect breakfast, nice room with view on the docks! well located at the kings docks

we arrived early and were told a blanket no re early check in

the hotel did have a gym, but we couldn't get access to it

we had an issue with the service at the bar area and we were given a late check out for the inconvenience

we arrived at 9:30am and chanced my arm for an early check in, we were checked in and given our room key, which was perfect for us

hotel great location they gave us early check in time because we had arrived on an early morning

organised late check out with no hassle ud83dudc4c

bar was affordable

just a small thing the lighting in the bar in the evening, it was very bright.

lovely room with a great view, nice bar area. really good breakfast

hotel,fantastic views ,good size room, nice cooked breakfast, friendly staff

fantastic breakfast, a wonderful friendly staff!

breakfast

gym a bit shabby.

the breakfast in the morning was perfect really enjoyed the stay will be coming back

the gym was well fitted out

we were a family up to visit uni kids so we were able to book 3 rooms and accomodate us all in the same place

mini bar wasn t complimentary, for the price of the room i expected it to be.

breakfast was 1st class with a good choice both from the buffet and the

hotel as it was a short one night stay but next time i ll try the bar

and my girlfriend arrived on the 5th of october early in the morning to check in

gym could have being better equipped - adding in some more handles for the cable machines would be

good gym equipment

for 4 on day 3 the weather hit highs of 20 degrees and the apartment was an absolute sweatbox our kids were feeling it and were super upset and annoyed by it, we reported it and someone came to

came back to liverpool to stay a week to see friends and booked this property with the kitchen being a main priority so i didn’t have to eat all of my meals out

the kids said the bed settee which they slept on was very uncomfortable

got upgraded on check-in to a two-bed, two-bathroom, with a living room and kitchen area

for apartnent but then had to walk few streets for the actual reception with cases and two kids it was a bit of a