to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

wifi is very well connected in public space

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

restaurant porch coffee bar was available for early risers and that workers in the restaurant arrived earlier

poor or no lighting along the path from bungalows to reception and parking lot

the place being so awesome i wished there was a spa pool

stayed many times, the remodeled the kitchen which as complete before but now is even nicer

didn't get to use the sauna or pool but come on, what a bonus

wifi did not reach to our room.

there is also a small swimming pool nestled within the garden

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service,

the kids enjoyed the pool

the kids enjoyed the pool

the pool is fantastic for kids

wifi a bit patchy in the room.

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

pool very clean and warm

wifi good

pool a bit dirty

location is great and a good parking is included.

spa was out of action, you had to pay for the sauna

beds are comfy , wifi works always and ud83dudc4d

i had my laundry done and they lost 2 of my favorite garments

great breakfast included and free drinking water

the wifi was bad, but this seems to be the case across central america

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

remotely, and there are lots of outdoor work stations with outlets and a very strong and stable wifi

parking space is limited

it was deafeningly loud and, ironically, only provided power to the spa and common areas for the student group

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended

really enjoyed their typical guatemalan breakfast as well

liked the traditional breakfast

super clean / nice breakfast / friendly staff / lovely garden

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

spa was not 100% functional and sometimes food would take too much time to arive

the pool and jacuzzi very clean

2 out of our 3 days here the power, wifi, fans, showers and sinks go out frequently for hours even though the

8 person dorm room was furthest from the common area and the wifi didn t reach the room

the showers are good, strong wifi and nice breakfast

had no wifi for the first night and then the second night only by the kitchen in the common area

i had a great breakfast every morning

the common area is good they had music from 5 pm to 10 pm they have a bar the view is marvelous

the view is really amazing!! nice breakfast

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

wifi is ok - video might need to be off on zooms though

breakfast is provided at a low cost and is delicious

the first one should be earlier so you have time to have breakfast and digest it a bit before the 2nd yoga

also there are spa treatments like sauna, massages, hot tubs and swimming stops

no wifi in room

the property is lovely the pool is great.

there ir a bar close and the music is too loud until late.

served us room service dinner even though we got there late and the kitchen was almost ready to close

wifi is only available in the co-working area.

as i have adopted kids of color that is not something i appreciate

wifi only in a common area and was not too realiable

as i have adopted kids of color that is not something i appreciate

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

terrible wifi and cel service

wifi didn t work

for example the pool has a price to use

the pool is big, warmed-up, great for kids

gym

the big plus for us is the kids' club on the weekend, including an open-air movie night with popcorn on saturday

the hotel was a perfect place to stay with kids, we spent our afternoons at the pool

bar setting for evening drinks

i like the location and the view. cheap laundry service.

kids crying in the morning

the pool and slide were awesome. the restaurant had tasty food. the people were very friendly!

wifi was poor unable to communicate without dropping off

the ease of parking was also great

poor wifi

the staff was helpful with setting up a jetski rental for myself to take my kids

the restaurant was always full so i had to get room service, which wasn't a bad idea, but i wanted to be social

staff is really helpful and our kids had lots of fun interacting with them

we went to the pool, kayaking, ate at the restaurant, and had amazing coffee and desserts at the cafe

did not try spa at all but nice touch

nice garden and own patio and access to spa (paid)

lively garden, very nice staff, spa services, restaurant

the gardens was beautiful and the spa services were very nice

there was plenty of space, it was very clean, decent wifi and hot water

there is no spa in the hotel. and the low-level massage by an external source

location is breathtaking as are the gardens and wonderful pool area

view is spectacular and there is a lovely swimming pool and jacuzzi to soak in after hiking all around and going

niggle, not much shade for the pool sun loungers

wifi wasn t very strong in the room but ok in lounge area.

it was very windy and i got up at night to close or lock down doors, even outside in the spa area, because all

bartender cristian is the best

the staff, the food, the view, the pool

the room was like a little apartment with a kitchen and sitting area

breakfast, typical guatemalan, was delicious and very fresh

the overall spa experience was amazing too

spa and massage services are top notch

the spa is a real treat with the waterfall and sauna and the staff were all so helpful and lovely

pool/spa area was lovely and we basically had it all to ourselves

the spa was a plus

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

the walls are very think in the room so the wifi does not work inside the rooms.

no restaurant or bar after 4pm

staff, the room, the bed, the breakfast, the seclusion, the birding, the architecture, the larger grounds to

the wifi was not great.