spa was out of action, you had to pay for the sauna

the hot water was not that hot and the wifi doesn t work that well.

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so

i think the stuff should tell that everyone during the check in and also the wifi passwort

breakfast was tasty and often included 3-4 options

it was deafeningly loud and, ironically, only provided power to the spa and common areas for the student group

liked the traditional breakfast

super clean / nice breakfast / friendly staff / lovely garden

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended

really enjoyed their typical guatemalan breakfast as well

strong wifi (usually 10-20 mbps, 2 different networks)

sauna, and airport shuttle, we borrowed books from the lending library and used the guest kitchen

parking space is limited

power went out for over 24 hours during our stay (and the wifi along with it)

remotely, and there are lots of outdoor work stations with outlets and a very strong and stable wifi

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

the staff is just amazing, place is very clean, there is a pool in the hotel and another facing the lake just

location, super friendly owner, private parking space which was included in the price

location is okay, what is great is that through the parking lot there is access to the lake

i never got the wifi to work

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

spa was not 100% functional and sometimes food would take too much time to arive

steps away from the pool, jacuzzi, restaurant, etc

the pool could use an update. it wasn t very inviting to swim in.

wifi is ok - video might need to be off on zooms though

there is no breakfast provided and/or available in the morning

eco-toilets clean, hot shower available (everything has wonderful views on the lake), good wifi in reception

breakfast is provided at a low cost and is delicious

the view is really amazing!! nice breakfast

and her staff are amazing, super delicious breakfast and restaurant on site and the most amazing lakeside location

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

very friendly and helpful staff, great bar and restaurant, comfy beds.

staff was incredibly, lake access was great, the free breakfast lovely.

i had a great breakfast every morning

also there are spa treatments like sauna, massages, hot tubs and swimming stops

the wifi signal is spot on everywhere

the wifi can be spotty at times

the location and the swimming pool

be more well serviced in terms of having some staff come check up on you frequently, service your bar orders

pool too cold to use, restaurant staff inattentive.

good pool and access to the lake

pool was great and best of all, they have temascals you can book at no extra cost

wifi in the bedrooms didn t work while we were there so it was inconvenient to have to walk down

also no wifi

enjoyed the sauna, hot tub and pool

the wifi in the restaurant was sometimes not working

the pool is beautiful

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

restaurant porch coffee bar was available for early risers and that workers in the restaurant arrived earlier

the place being so awesome i wished there was a spa pool

wifi is blazing fast

the pool looked lovely and though we didn t get the chance to swim, it would have been a nice

small kitchen that you can cook in

pretty garden area, and nice kitchen facility to share

wifi is only available in the co-working area.

as i have adopted kids of color that is not something i appreciate

wifi only in a common area and was not too realiable

as i have adopted kids of color that is not something i appreciate

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

terrible wifi and cel service

wifi didn t work

for example the pool has a price to use

attention , parking

parking is available, wifi is very very spotty

the staff was helpful with setting up a jetski rental for myself to take my kids

the restaurant was always full so i had to get room service, which wasn't a bad idea, but i wanted to be social

however you can also benefit from it and enter the hotel's cafe and bar not being a

there is no spa in the hotel. and the low-level massage by an external source

charming library type bar with fireplace and great pool with infinity hot tub

this hotel was favorite for our kids, because pool was very nice, they could walk the gardens and also interact

the staff were very friendly and helpful, the restaurant food was great (dinner and breakfast) and the restaurant

the bar was also great with fabulous cocktails

the kids loved the pool area with the big slider

pool w/slide

play area for kids

kids crying in the morning

the pool and slide were awesome. the restaurant had tasty food. the people were very friendly!

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

bathrooms and kitchen could use some updating

beautiful pool with amazing lake views. extremely helpful staff.

2 large bedrooms, 2 bathrooms, kitchen (we did not use), dinning area and living room with access to beautiful

needed go to the pool / parking lot / beach to have some network (wifi or carrier)

the only thing would be the wifi was a bit slow.

great view from the room, good wifi, excellent location

quality of the offerings of the bar are poor

great location, parking right across the hotel.

it has parking, two elevators and the suite had an amazing view of the lake

lively garden, very nice staff, spa services, restaurant

the gardens was beautiful and the spa services were very nice

nice garden and own patio and access to spa (paid)

did not try spa at all but nice touch

parking was cramped.

the spa is a real treat with the waterfall and sauna and the staff were all so helpful and lovely

the spa was nice and relaxing, clean and warm

spa and massage services are top notch

the overall spa experience was amazing too

we loved the spa tubs with hot spring water

it was very windy and i got up at night to close or lock down doors, even outside in the spa area, because all

highly recommend drinks at the bar with darwin and any and all food items on the menu -- you can't go wrong

the resort was very clean, the restaurant was wonderful and the pool bar was phenomenal

the hill to get to the hotel parking lot is pretty rough, not all taxis are able to get there.

the pool was beautiful and really the only issue with the hotel is the very steep road up