it was deafeningly loud and, ironically, only provided power to the spa and common areas for the student group

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended

really enjoyed their typical guatemalan breakfast as well

loved the temazcal and the breakfast

liked the traditional breakfast

sauna, and airport shuttle, we borrowed books from the lending library and used the guest kitchen

the communal kitchen was wonderful

nice location at the edge of the forest, nice garden, great hosts and a kitchen to make your own food, also nice

the kitchen is spacious with all the necessary amenities

there is a big shared kitchen (only vegetarian cooking allowed), a yoga platform/gym and the most adorable wood

spa was out of action, you had to pay for the sauna

on the water with a view of the lake, very clean, comfortable room, wifi, lots of amenities like boating, jacuzzi

beds are comfy , wifi works always and ud83dudc4d

loved everything at this amazing hotel from staff to cleanness, good food and breakfast, fires at night amazing

the wifi was bad, but this seems to be the case across central america

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

the staff is just amazing, place is very clean, there is a pool in the hotel and another facing the lake just

location, super friendly owner, private parking space which was included in the price

location is okay, what is great is that through the parking lot there is access to the lake

i never got the wifi to work

at breakfast the restaurant informed us they had not been shopping and had only eggs

breakfast is provided at a low cost and is delicious

options very limited to non-existent, wifi only in reception area, staff not on site all the time, hard to make

there is no breakfast provided and/or available in the morning

the view is really amazing!! nice breakfast

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

spa was not 100% functional and sometimes food would take too much time to arive

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

also, our room was next to the restaurant kitchen and next door to another bar that had music

pool should be heated, it was too cold to enjoy, the jacuzzi by the pool should be available at no

and her staff are amazing, super delicious breakfast and restaurant on site and the most amazing lakeside location

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

very friendly and helpful staff, great bar and restaurant, comfy beds.

staff was incredibly, lake access was great, the free breakfast lovely.

i had a great breakfast every morning

also there are spa treatments like sauna, massages, hot tubs and swimming stops

the wifi signal is spot on everywhere

the wifi can be spotty at times

the location and the swimming pool

be more well serviced in terms of having some staff come check up on you frequently, service your bar orders

pool too cold to use, restaurant staff inattentive.

good pool and access to the lake

pool was great and best of all, they have temascals you can book at no extra cost

wifi in the bedrooms didn t work while we were there so it was inconvenient to have to walk down

also no wifi

enjoyed the sauna, hot tub and pool

the wifi in the restaurant was sometimes not working

the pool is beautiful

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

restaurant porch coffee bar was available for early risers and that workers in the restaurant arrived earlier

the place being so awesome i wished there was a spa pool

wifi is blazing fast

the pool looked lovely and though we didn t get the chance to swim, it would have been a nice

small kitchen that you can cook in

pretty garden area, and nice kitchen facility to share

wifi is only available in the co-working area.

as i have adopted kids of color that is not something i appreciate

wifi only in a common area and was not too realiable

as i have adopted kids of color that is not something i appreciate

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

terrible wifi and cel service

wifi didn t work

for example the pool has a price to use

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

kitchen was stocked sufficiently

the wi-fi is strongest in the lobby, bar and common areas at the center of the resort

you came by rental car ( you must be very brave) if you don t rent a larger space with a kitchenette you

the breakfast was delicious

there is no spa in the hotel. and the low-level massage by an external source

views from the room, pool and restaurant terrace

no wet bar or refrigerator

room service was also not good

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

parking is available, wifi is very very spotty

excellent small cafe on the grounds and a beautiful infinity pool overlooking the lake

the wifi was rubbish throughout the whole hotel so we needed the phone because we couldn t organise

staff is really helpful and our kids had lots of fun interacting with them

there is great wifi throughout the grounds

wifi was poor unable to communicate without dropping off

if you have kids, they have an excellent play area, including trampolines and playsets

the kids loved the pool area with the big slider

pool w/slide

lovely hotel with large inner garden good location nice view on lake from pool and restaurant

the only thing would be the wifi was a bit slow.

great view from the room, good wifi, excellent location

quality of the offerings of the bar are poor

great location, parking right across the hotel.

it has parking, two elevators and the suite had an amazing view of the lake

lively garden, very nice staff, spa services, restaurant

the gardens was beautiful and the spa services were very nice

nice garden and own patio and access to spa (paid)

did not try spa at all but nice touch

parking was cramped.

the spa is a real treat with the waterfall and sauna and the staff were all so helpful and lovely

the spa was nice and relaxing, clean and warm

spa and massage services are top notch

the overall spa experience was amazing too

we loved the spa tubs with hot spring water

it was very windy and i got up at night to close or lock down doors, even outside in the spa area, because all

highly recommend drinks at the bar with darwin and any and all food items on the menu -- you can't go wrong

the resort was very clean, the restaurant was wonderful and the pool bar was phenomenal

the hill to get to the hotel parking lot is pretty rough, not all taxis are able to get there.

the pool was beautiful and really the only issue with the hotel is the very steep road up