the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

cozy, cheap, good pool, amazing location, super kind and helpful staff

i never got the wifi to work

wifi is not working at all

location, super friendly owner, private parking space which was included in the price

spa was out of action, you had to pay for the sauna

amazing, location, views, accommodation, staff, breakfast

beds are comfy , wifi works always and ud83dudc4d

com had laundry services listed in the facilities however when we asked one staff member they said there

great breakfast included and free drinking water

it was deafeningly loud and, ironically, only provided power to the spa and common areas for the student group

loved the temazcal and the breakfast

liked the traditional breakfast

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended

really enjoyed their typical guatemalan breakfast as well

nice bungalows, eco-toilets & temazcal sauna community kitchen

parking space is limited

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

nice communal kitchen

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

spa was not 100% functional and sometimes food would take too much time to arive

steps away from the pool, jacuzzi, restaurant, etc

the pool could use an update. it wasn t very inviting to swim in.

had no wifi for the first night and then the second night only by the kitchen in the common area

very friendly and helpful staff, great bar and restaurant, comfy beds.

wifi only works in the lobby

the common area is good they had music from 5 pm to 10 pm they have a bar the view is marvelous

friendly staff, great amenities like yoga and free breakfast

the first one should be earlier so you have time to have breakfast and digest it a bit before the 2nd yoga

at breakfast the restaurant informed us they had not been shopping and had only eggs

breakfast is available but opened too late for us since most of the touristic activites start quite

there is no breakfast provided and/or available in the morning

the view is really amazing!! nice breakfast

excellent food. very nice outdoor pool. lovely paths down to the lake.

the kids enjoyed the pool

pool was great and best of all, they have temascals you can book at no extra cost

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service,

the kids enjoyed the pool

enjoyed the sauna, hot tub and pool

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

the pool is beautiful

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

the place being so awesome i wished there was a spa pool

kitchen

the pool looked lovely and though we didn t get the chance to swim, it would have been a nice

wifi did not reach to our room.

there is also a small swimming pool nestled within the garden

also there are spa treatments like sauna, massages, hot tubs and swimming stops

no wifi in room

the property is lovely the pool is great.

there ir a bar close and the music is too loud until late.

served us room service dinner even though we got there late and the kitchen was almost ready to close

wifi is only available in the co-working area.

as i have adopted kids of color that is not something i appreciate

wifi only in a common area and was not too realiable

as i have adopted kids of color that is not something i appreciate

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

terrible wifi and cel service

wifi didn t work

for example the pool has a price to use

lunch / bar is rather expensive

the kids loved the pool area with the big slider

i like the location and the view. cheap laundry service.

i loved everything from the room to the patio and the pool.

parking was unavailable during my stay

wish there was a pool and hot tub for sure.

couldn t connect to wifi properly there s no green are in front of the new building

parking is available, wifi is very very spotty

the restaurant and wifi were excellent

they have a small kids that’s my daughter got to enjoy at the end of our day

there is no spa in the hotel. and the low-level massage by an external source

wifi could have been better but i think this may a country-wide challenge rather than the hotel

this hotel was favorite for our kids, because pool was very nice, they could walk the gardens and also interact

location is breathtaking as are the gardens and wonderful pool area

room service was super quick to deliver our morning coffee

wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

nice pool

very difficult to sleep with the hotel generator, local traffic, hotel moving laundry in the early hours etc

great location. the room that had air conditioning was comfortable. parking was easy.

the lounge chairs by the pool could have been cleaner and the gym was quite dirty

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

the breakfast was good

we enjoyed the kitchen and living room and terrace - and especially the pool

stay ever,breakfast was amazing,clean room,grounds and pool/sauna were absolutely stunning

missed so much to drink coffee night time, we asked at reception at 6pm but they just said the kitchen was locked

lively garden, very nice staff, spa services, restaurant

the gardens was beautiful and the spa services were very nice

nice garden and own patio and access to spa (paid)

did not try spa at all but nice touch

parking was cramped.

the spa is a real treat with the waterfall and sauna and the staff were all so helpful and lovely

the spa was nice and relaxing, clean and warm

spa and massage services are top notch

the overall spa experience was amazing too

we loved the spa tubs with hot spring water