spa wasn t working

cleanliness. the pool, sauna and gym were opened this time. we love it

the pet fee is also quite expensive for what is offered

very helpful staff, comfortable room and easy parking.

the parking lot was very icy.

asked about the spa services and i was given a very vague response such as i need to take a shuttle - ok where

views - easy to taxi / drive into the city - went early july and had the tennis courts, bikes and spa facilities

the facility has everything anyone could possibly want, a beautiful pool and spa area, beachfront, lake, canoes

spa massages available in the hotel.

great spa for relaxation

the microwave and coffee machine were a nice bonus airport shuttle service was punctual, professional and

kids hockey tournament. elevators were playgrounds. but hey!!! i was a kid once too. haha

free parking and few shuttle if you need it

shuttle person from the airport was extremely rude and aggressive, there wasn t much food to eat

the kids thought the pool was okay to swim in

staff was horrible, restaurant was closed, spa was closed, no room service, just horrible

of fresh towels in the spa area and very slow breakfast service ( more than an hour wait for a simple

breakfast, restaurant in same building, pool, easy walking to mall and other restaurants.

excellent location , right in a bike path for cycling around the area , free parking

access to a real fitness center (also open to public members) pool central location thoughtful and tasteful

downside is that the last photo (the one with the gym facility and spa) they posted on booking is very misleading

downside is that the last photo (the one with the gym facility and spa) they posted on booking is very misleading

wifi was terrible!

gym closed due to covid but price of the room was still the same

promised, shuttle service from airport around mid-day did not eventuate

spa experience was very basic at best. would not recommend the spa.

the water in the hot tub in the spa was toxic

also, the hotel advertises spa & wellness services, but these are managed by an external company

staff, beautiful and comfortable rooms the price was a little high as their was no amenities or room service

nice bar facilities

had a spa that was never open that s why want to book that hotel

clean, modern, comfortable beds, great restaurant, helpful shuttle and friendly staff

the shuttle schedule

don t have room service

late check out until 6:30 pm for just 50 cad

spa was broken. tv in bedroom did not work. a little bit dirtier than usual.

spa was great nice place near the airport

pool a little cold but with the mix spa and pool it was ok

i specifically contact them to make sure the spa was functional

whirlpool spa was cold

the spa was hard to find, the staff did not even know where it was

the swim spa was nice but a-little chilly

perfect location, close to the airport, check in was easy and breakfast hours are good

the shuttle to and from airport was amazing

the attitude the manager on duty provided and as soon as i turned my back to grab my wife and kids she tells

did not know this is a pet frendly

wifi was poor, disconnecting frequently and slow

the kids loved the pool

was told that i didn't need to call for shuttle,so i waited 85 minutes at airport,till another customer call

i loved the pool. kept the kids busy in our spare time!

although there is a shuttle to airport, you need a car or uber to move around

shuttle service and how close it was to the airport

kids running up and down halls well past 11pm, yelling

food and service bar and restaurant 10/10 special thanks to staff for breakfast it was amazing

pool with my kids

free shuttle to the airport convenient location nice and clean rooms

the customer experience (check in/out, cleanliness, airport shuttle) met my expectations

swimming pool closed

kids like the swimming pool

ensuring my shuttle arrived on time and helping me get a great cup of coffee before i headed home

breakfast, location and staff are absolutely great. we loved it

lots of parking spaces, away from the city. good breakfast selection. nice staff.

lots of parking spaces, away from the city. good breakfast selection. nice staff.

good breakfast, parking and silent place

entrance directly from the parking

didn t have time to use pool or spa but would def visit again

not satisfied with it plus dishwasheing liquid was not enough in my room s kitchenette

also, room service

was kind of far from downtown but close to metro stop, pool looked to be closed for

comfortable room, beautiful pool and gym. hotel room was a bit dated, but it added to the charm

the gym was very good, and the pool looked very nice although other people were using it

staff we're only moderated helpful with this issue and wifi connection later

the pool and sauna weren t clean

room was a great size for three adults. staff friendly and helpful. really good gym facilities

the gym was very good, and the pool looked very nice although other people were using it

love the kitchen appliances it was beautiful l like the hot buffet style breakfast it was great

the pool is small and gets quickly crowded rooms need more dusting/

rooms are big and comfortable with a lovely well-equipped kitchen, work area, and lounge area

small kitchen in the room has everything

breakfast is as expected (nice), location is somewhat distant from the nearest train station

the pool and spa are were very small

the bed were comfy and there was a pool and spa available. good tea and coffee facility.

has a pool which the kids are excited about

the breakfast was great

breakfast was in to go boxes that had toast, yogurt, juice and fruit

the pool was wonderful and the spa treatments across the driveway was amazing

spa is very good too

the pool and spa area

we enjoyed the well kept pool and spa area every day

cleanliness of the spa and pool in the basement

breakfast options might be limited

would have been nicer to have more breakfast to choose from. but the bagels were delicious!

very kind at the check in, allowed us early check in and late check out. everything was great.

no restaurant or room service

you like you re from another planet, then you have to bring down to the reception your bag of laundry as it

fab gym facilities and spa

my kids had a blast burning off energy swimming

good wifi for office working

the in room coffee and water were great :-) also pool and jacuzzi, gym, and salon on the 15th floor were a

in montreal, this one is the cleanest, most spacious, and comes with a wonderful gym and swimming pool/whirlpool

facilities were great , room , pool , gym , spa and business center

good sized room, the comfiest bed, a spa bath and an amazing toilet all made the experience great

disappointed with the pool and spa facilities

did not deliver on spa reservation as promised

spa was smaller than expected.

little disappointed that the restaurant/bar was closed right when we came back from our show at the bell center

the fridge bar in the room is expensive. i rather have the fridge empty to put my stuff in it.

the wifi was very weak and hard to watch tv and use devices.

the cleaning lady took away one of our big towel while we were at the gym.

wifi down for 1day.

there is a spa also on that floor

i highly suggest you take a look at the 12th floor's pool, spa and outdoor jacuzzi - it's a really nice setup

the spa was lovely, and the gym a good size

pool/spa were wonderful

liked that it is kid friendly (and the kids bathrobes

priced, no sauna or spa as stated

was closed the restaurant the spa the bar sauna also charged $144

outside terrace is a bit close to a busy main road and i was surprised about the limited spa facilities

enjoyed the bar and bar staff

parking for one day so expensive u can find in near by 20$ but i hope includes to room price no pool i give 4

also there was a gelato bar next door

gym could have been better

the location is great, very close to everything, and the sofa bed fit 3 kids!

the hotel staff was incredibly kind, and gave me a 3 hour late check out for free, and helped me with everything

staff is really good with the room service

spa was closed, we had called to ask about hours of operation and they never told us it was out if

was also put off when some hotel stayers wore their clothes in the whirlpool/spa pool which dirtied the water

early check in was great

is located on a great area close to many places no need a car to go around, the pool was amazing, gym above my

hotel location and gym were excellent.

pool was very old and needs updating badly. nobody working at spa center.

were not told the pool and spa was not available

the wifi was super fast too

the placement of the built-in closet and wet bar area by the bathroom is great, and really helps make the room

lastly, we didn t check before booking was the pet policy