the spa wasn't available as yet

nice view from balcony, huge swimming pool.

one day with a fog and cold weather, there is not that much to do in the hotel, especially for kids

wifi

gym is old and small. with a funky smell at all times.

rooms are large, bed is comfy and linens are spa quality

wifi in the room was miserable, the connection was very poor and slow

secure parking is available just 80 meters down the road and connected by a path to the properties garden

property , very comfortable big rooms , amazing bathroom , very peaceful with a lovely medieval bar next door

plus, there's a cool, medieval bar nearby, which is a fun bonus

the spa, situated in a serene building in the gardens of the hotel, was heavenly: we had a number of

the spa treatments were some of the highest we have encountered on our travels which was disappointing,

the spa manager, catia is on another level altogether; she is an outstanding, intuitive, holistic

the breakfast is quite good and the spa amazing (only massages available at the moment) i loved that they have

they also offer spa treatments which are a real treat

spa did not open until 9am

pools best for children, one in the spa more suitable for adults

keep the pool and spa open until 8 pm

the staff could work harder and faster;) the woman from the spa talked on the phone for 10 minutes while we were

modern luxurious rooms! excellent facilities! also used the spa and that was wonderful

probably the best thing is the giant garden with pool, small pond and kids playhouse

the suite has a kitchenette but it is not equipped

pool area and hospitality and tips

location with an outdoor pool overlooking pena palace, cozy rooms and welcoming staff

quality of wifi connection

no room service i would no t give them 4

modern facilities, meticulously clean, comfortable beds, excellent breakfast

wifi is quick and unlimited

outstanding breakfast

all great. breakfast wonderful!

spa like wet room

great breakfast

the breakfast provided was both delicious and plentiful

there was a birthday celebration that night with a group of guests, the noise travels well here, kids screaming

pool was a little smaller than expected and the hot tub was out of use but it didn't really affect

management was gracious and helpful breakfast was generous and delicious

had a great and memorable stay at this beautifully and tasetfully renovated bed and breakfast

the dining room was gorgeous and we had a lovely breakfast

wifi was unstable

our room had a kitchen, toaster, coffee machine, kettle, a fridge, hairdryer etc

if one is looking for a mass-market hotel or a spa vacation this would not suit them

we did not try the outdoor swimming pool (february) but walked round the spacious gardens

the pool was a very good size and set in a beautiful large garden

around the building there is a beautiful garden with a swimming pool, but we were there in early december

play area for kids

spa jacuzzi was broken also can’t swim in indoors pool without a swimming cap..

and we had the best spa treatments we have both had, on a global scale for a very long time

room was spacious with a nice balcony and the bathroom was very large with a separate shower and bath tub

limited hours of the spa and pool facility

an amazing resort in the middle of a green park. great for golf lovers, spa and pool.

pool in the spa had cold water instead of warm water, didnt have many cables to charge the

zero swimming pool is pointlessly cold and if you're going to ask people to use towels from the spa reception

also the spa facilities need to better be explained to guests

we had an amazing short stay and fully enjoyed the pools, spa circuit and massage

the rooms and facilities lack the refinement and attention to detail expected from a resort & spa hotel

loved the gardens, the service was super friendly and the suites are spacious, luxurious and comfortable

facilities are beautiful and the plunge pool inside the spa was a treat

spa was

food excellent and spa lovely

opening time of spa was too short

spa and indoor pool seemed lacking for 5 star hotel

provide better gym facilities there is a spa but no gym otherwise great hotel highly

the spa is something amazing too

spa at this hotel isn t really a spa but treatment was great

good spa but no gym

is a lovely hotel clean friendly staff good breakfast and lots of outdoor space including a children s park

our room was spacious, elegantly designed, and impeccably clean with luxurious linens and a comfortable bed

pool in the spa was cold and the area around it needed to be clean as there was mold on the tiles

low season it would be good to have a bigger indoor pool as the spa pool was pretty busy and quite small once

gave 10 to the staff because we felt that, despite an unbelievable incident with a spa attendant trying to refuse

the buffet seems really expensive when you consider the good bar food earlier in the day

the bar with its lounge were quite

asked for a breakfast takeaway about night check out

the pool was not warm enough, but it was ok

came for work and needed to work a lot while staying, but the wifi in my room was not working; the staff just

rooms, the decor and the staff, the food and the extras such as pool, spa and sauna top

the spa and pool looked very nice but i did not use it on this occasion

the spa treatment was amazing by johan and the front desk staff and breakfast hostess were friendly and

pillows spa services was amazing

the spa area was relaxing and easily accessible

the pool in the spa was warm at best and there was not a hot tub.

very comfy bed and spacious room and bathroom

the room, spa and breakfast area there is not much else

spa was closed due to covid-19, not the hotels fault!

spa is quite small (especially the indoor pool)

upgraded to pestana cidadela and this review reflects this hotel: the staff was very nice, the spa and the

the gym needed to be updated and some of the spa was unavailable.

spa and toilet could have been a bit cleaner and in general looks like the all hotel will need a

probably having the spa and the business center checks out the boxes for the four-star rating, but this definitely

sauna/spa facilities need a little updating to bring them in line with the rest of the property

spacious, beautifully decorated room

everything; the staff 5++, the calm, the cleaniness, the food and the spa areaud83dudc96

staff (thank you for champagne for my birthday celebration) beautiful view from the room, great spa and swimming

the spa and inside pool facilities are excellent, the outside pool looks good but the weather wasn't

spa area is not very big

i would advise not to take it, but go to nearby banyan tree spa coffee, where you can get really good coffee

you should tell guests about your partnership with the spa across the road

good breakfast

pool was very small and pieces help falling off the wall

staff was outstanding, the room was great, breakfast was excellent and the amenities (pool, bar

we used spa and it was an excellent

spa was perfect

wellness and spa and the breakfast are amazing

the access to the spa was an additional bonus that we were not expecting and a great place to relax during the

outstanding hotel. impeccable service. the spa is out of this world as is the breafast buffet!

wifi was very sporadic, had to re-sign on each device each time we returned to the hotel the spa facilities were

ac quiet when needed, all facilities that we used lovely - the breakfast buffet, the bar, the spa and the pool

there is a spa on site and a swimming pool beach across the street and walking distance to the casino

the young lady in the spa was fantastic, such a lovely relaxing time

the workout and spa facilities was a nice bonus

spa is amazing, beds are so comfy

last, the spa is unique and super

great hotel, good location, roof top pool, great spa and breakfast.

spa was not open.

room, spacious balcony with a superb view

the spa treatments are overpriced for my taste

and spa area is good as well

gym and spa are rather small, but clean and up to date

hours are very short, we wanted to have a relaxation after the long day of excyrsions, but the spa is closed at

spa and sauna is great

if there was a spa it would have been more like a 5 star experience

is no spa or sauna

room was quite nice; our room service was not the best -- cleaning was poor

breakfast had amazing choice, with views of sea

service of the bar was very slow

it’s a private company 10 euro or 2 people for 15 euro but on the plus side you got to use the spa facilities

spa closes too early on the weekends and not all services are available.

spa was closed on saturday afternoon and all day sunday.

to use the gym (which is in spa area) you have to pay additionally.

staff was amazing, especially the lady in the spa - lovely

the spa is small but cosy, when there are not many people

great spa and pool area with sauna and steam room, wonderful breakfast and areas to lounge in

and beautiful spa could be a little better the room with the sea view is amazing, so is the breakfast thanks

staff friendly and helpful, breakfast was perfection and location and view stunning and spa area and massage

there is also a nice spa for guests with a heated indoor pool and sauna

everything about the hotel, as the room is modern, spacious and very comfortable

very comfortable after a day of work, chill out by the pool or spa and do some food hunting

the collection is beautiful, the room view, the pool, the spa everything is brilliant

spa was amazing.

are great and the staff are incredibly friendly and helpful, especially the reception and spa staff

the flies in the swimming pool lounges were annoying! :)

kitchen was not equiped, bt for us as we stayed for short it was not problem, for longer stay maybe

the pool was lovely too

personnel was extremely helpful. great breakfast and a lot of parking places.

really happy with room it was very bright and spacious with a big balcony overlooking the sea and pool area

would be great if parking was available, especially when travelling with kids, but we understand it can be a

loved our stay here, very friendly welcome we also loved the pool area and the assistance with booking surf

low wifi

clean and quite big water pool

helpful hosts (thank you) comfortable bedroom with use of lounge and kitchen when we wanted very nice swimming