hospitality: comfortable beds, robes and slippers, quality soaps & shampoo, beach towels for the pool, a gorgeous

wifi ok

low wifi

helpful hosts (thank you) comfortable bedroom with use of lounge and kitchen when we wanted very nice swimming

would be great if parking was available, especially when travelling with kids, but we understand it can be a

staff friendly and helpful, breakfast was perfection and location and view stunning and spa area and massage

there is also a nice spa for guests with a heated indoor pool and sauna

also shampoo and shower gel in the spa

and beautiful spa could be a little better the room with the sea view is amazing, so is the breakfast thanks

great spa and pool area with sauna and steam room, wonderful breakfast and areas to lounge in

highly recommend this hotel for the food, spa and amazing service

everything from the restaurant to the spa facilities are excellent

the massages we had in the spa were exceptional

wish the spa area was a bit more upgraded - e.g. the steam room to be nicer and more steamier.

thing missing is nice loungers in the spa area so you can lay after the sauna (there is probably space for 2

also had the most relaxing massage at the spa on site, highly recommend

stylish smart hotel with lovely staff rooms and wonderful spa . would highly recommend

spa was amazing

i had two services in the spa - a facial and a massage - and both were wonderful

i absolutely loved the spa experience

lovely pool and the spa facilities were great

the pool was almost empty most of the time, and the spa was so tranquil

pool was perfect and we really enjoyed the spa facilities although getting my 11 year old out of the hot tub

the spa facilities were lovely and the breakfast was really good.

was super confy even for a 9 months pregnant woman, the tent have aircon, bed are super confy and spacious, the

pool, calmness, view, owner, breakfast

there is no information provided to say that your honesty bar bill or food ordered from the snack menu during

there is also a well-stocked honesty bar with all the goodies you might need upon arrival

nice pool area (when not dominated by kids), helpful and friendly staff

its a big property with good parking space and great outdoors!

great breakfast with loads of options, the spa is very good and the hotel view is amazing

pools best for children, one in the spa more suitable for adults

modern luxurious rooms! excellent facilities! also used the spa and that was wonderful

the staff could work harder and faster;) the woman from the spa talked on the phone for 10 minutes while we were

keep the pool and spa open until 8 pm

the spa wasn't available as yet

as i creep up in age i would appreciate a simple grab bar in the shower

were lumpy it would be good to have airers/pegs on balcony to save laundry blowing off the balcony

the bar had a good selection of snacks and drinks available during the day

they also have a pool table for a small fee which the kids loved

the dining room was gorgeous and we had a lovely breakfast

good wifi

breakfast was amazing, as was the host

breakfast was too formal, more like a bed and breakfast than a hotel, buffet-style

wifi wasn’t too great but not too bad either

rooms are large, bed is comfy and linens are spa quality

in all the experience was pleasant, main two points that i feel should be worked on is : wifi connectivity in

there is parking just down the hill from the hotel for free which was great, although it is a bit tricky to

if you are a light sleeper or traveling with kids, weekend might not be the best place to stay here because of

room picked up a little noise through the glass doors in the evening and wifi was weak out there but i was there

they also offer spa treatments which are a real treat

the breakfast is quite good and the spa amazing (only massages available at the moment) i loved that they have

spa was wonderful

spa is incredible, the setting is beautiful and the staff are friendly and welcoming

the spa treatments were some of the highest we have encountered on our travels which was disappointing,

no room service i would no t give them 4

staff were very kind and helpful. breakfast was delicious. room was very cozy. wifi was ok.

24 hour room service as advertised and reception didn't answer after 8

hotel offer free mini bar and coffee machine in the room

good size of the room, great view for city center, big towels, comfy bed and pillows, good wifi connection,

if one is looking for a mass-market hotel or a spa vacation this would not suit them

we did not try the outdoor swimming pool (february) but walked round the spacious gardens

a magic place, great garden and mansion. the kids loved it also. would recommend it!

stayed at this hotel for 1 night with our 2 kids - aged 1 and 3 - and their grandparents

the parking is good, just be careful on with the narrow entrance

decoration (years 50/60), nice spa facilities, very goog breakfast, excellent location and a very friendly staff

room, extraordinary breakfast served to the room, super clean, super romantic, amazing design and spa area

we had a great time at the spa with our 4 year old son

spa was great, and in

use of the indoor pool , jacuzzi and steam room was an added bonus and the spa area was relaxing

the spa is perfect for a relaxing stay with a sauna, jacuzzi and swimming pool

amazing view, very comfortable room, nice spa and pool service

spacious room, cleaning every day

good location and view. spa included in the price, very comfortable bed.

the hotel was very comfortable, and calm, with a good spa and exceptional view.

the hotel rooms and spa could be more renovated.

4/5 - big rooms, enough space, but the design, curtains, furniture are simply old and makes you feel like in 7

i'm sorry the spa facilities (sauna, etc) were closed, but due to the corona thing, so i understand

the hotel spa and the promar don't get even close on this supreme quality

not only is there space for real swimming (equivalent to 4/5 lanes of 25m) but it also has those spa water jets

free access to the spa that includes a very large pool

the sauna in the spa area is a bit old

spacious room with very comfortable beds

limited hours of the spa and pool facility

room was spacious with a nice balcony and the bathroom was very large with a separate shower and bath tub

spa hotel with a beautiful garden with several pools

zero swimming pool is pointlessly cold and if you're going to ask people to use towels from the spa reception

great staff, good room, food was good, spa area was clean, kids play area is a godsend

the rooms and facilities lack the refinement and attention to detail expected from a resort & spa hotel

we had an amazing short stay and fully enjoyed the pools, spa circuit and massage

spa like wet room

the breakfast provided was both delicious and plentiful

wonderful setting, good food, friendly and helpful staff. swim before breakfast.

amazing home-cooked breakfast and dinners

wonderful breakfast and delicious cake and tea made fresh to help yourself to every afternoon

the spa is something amazing too

provide better gym facilities there is a spa but no gym otherwise great hotel highly

the spa treatment was

spa and indoor pool seemed lacking for 5 star hotel

good spa but no gym

spa was

facilities are beautiful and the plunge pool inside the spa was a treat

loved the gardens, the service was super friendly and the suites are spacious, luxurious and comfortable

food excellent and spa lovely

opening time of spa was too short

spa was not open.

last, the spa is unique and super

the top floors, with the spa area are amazing and the restaurant at the top deck offers not just an amazing

great hotel, good location, roof top pool, great spa and breakfast.

also loved the spa and the breakfast was great

spa wasn t that well thought out

pillows spa services was amazing

the spa treatment was amazing by johan and the front desk staff and breakfast hostess were friendly and

the spa area was relaxing and easily accessible

rooms, the decor and the staff, the food and the extras such as pool, spa and sauna top

low season it would be good to have a bigger indoor pool as the spa pool was pretty busy and quite small once

our room was spacious, elegantly designed, and impeccably clean with luxurious linens and a comfortable bed

is a lovely hotel clean friendly staff good breakfast and lots of outdoor space including a children s park

pool in the spa was cold and the area around it needed to be clean as there was mold on the tiles

gave 10 to the staff because we felt that, despite an unbelievable incident with a spa attendant trying to refuse

the gym needed to be updated and some of the spa was unavailable.

sauna/spa facilities need a little updating to bring them in line with the rest of the property

spa and toilet could have been a bit cleaner and in general looks like the all hotel will need a

upgraded to pestana cidadela and this review reflects this hotel: the staff was very nice, the spa and the

wasn't informed, before check in, regarding the spa that it was on reparation