how hard they worked to ensure wifi with a new system.

comfortable bed well equipped kitchen

there was no breakfast serve.

was good, washing machine and complete kitchen

spa for 2 persons only with reasonable price, perfect for a couple as you have the spa for yourself

the pool is fantastic, the garden is perfect

breakfast was the best we

breakfast was the best we had in spain and we felt totally spoilt by all of the staff

we borrowed the bikes and went for a ride, swam in the pool, had a massage and spent time just relaxing sitting

the spa was not open when we stayed as we were out of season

location spa breakfast

welness/spa is poorly equiped and expensive

30 staff friendly pool closed spa good but difficult to book

couldn't speak fluent spanish and they both did everything to accommodate any of our requests

in a very beautiful town, the room was comfortable and clean with a nice restaurant and free parking

super slow and disconnected repeatedly it is not reliable, while their moto: home is where the wifi can be

the style of the hotel is unique, the location is good. the parking is free.

wifi password was not easily visible

the wifi could have been better, the neighbouring bar was very noisy.

hardworking polite helpful staff behind the bar downstairs in reception

t get a room facing the front unless you are a night owl, the terrace bar is right underneath

the wifi could have been better, the neighbouring bar was very noisy.

the room for my husband's birthday (for a payment) and offered more treats the jacuzzi at the spa the beautiful

the spa was exceptionally expensive for a basic pool/spa/sauna

spa is not available unless booked in advance and costs 15 eur per person (this info is not in the

spa is just ok, didn't want to repeat, as a suggestion, request a room with a view, otherwise its

our room was spacious, and had a wonderful view of the lake

place with a magnificent view, excellent staff and amazing breakfast

the restaurant is also very nice quality and a great breakfast included

had to miss breakfast as it starts in the hotel at 9am

excellent spanish breakfast

the breakfast was delicious, i loved the fresh juices and the fried eggs and bacon!

beautiful location ,very rural,breakfast exceptional .

a breakfast of only juice and coffee and bread/croissants & jam, (or with olive oil and tomato) is

breakfast was wonderful, and the location was tranquil

very thin walls. noisy guest, uncomfortable bed, bad wifi.

e showers around pool not working

hot tub in the spa could have been a tad warmer

room and the breakfast.

despite being little unhappy with the noise from the bar (it s me really), they offered an upgrade to beautiful

hotel, great staff, continental breakfast was okay for us

breakfast was basic

location, staff and gym facilities were exceptional

there is a bar with good coffee where you can access from the hotel

good wifi connection as well

really good value for money and staff extremely helpful (arranging for me to go to the local gym)

if i stayed again i wouldn't bother with breakfast , i would walk to one of the local bar cafes

wifi did not work on second floor where i stayed

it's located right nearby the road and has the parking which is good

had lots of parking and in excellent location for mountains and nearby town

clean free parking available nice views

car parking at rear plentiful but should have been secure

breakfast was delicious and filling

really good breakfast

the breakfast was outstanding, which is unusual in my experience

breakfast was sumptuous

breakfast, location and stuff

while it s normal for the spa and pool to be closed during the pandemic, the gym was also closed

it is a classic hotel with good size rooms and a beautiful pool

lack of atmosphere, particularly in the evening. bar closed, no hub - bub.

modern, clean, close to the el escorial palace, good breakfast

no bar or restaurant.

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

the bed was very comfortable, and the spa tub was great

also pet friendly location, we travelled with a dog

breakfast was in a bar next door with bad service and a minimal breakfast

breakfast does not start until 9 - no good as we played golf each day and had to go into town (500 yards away

the room was spacious with lovely interesting view all topped off by a wonderful jacuzzi spa bath

we ended up taking the suite (at special price too) with a huge bath/spa in the middle of the room

sockets, lights and the router for the wifi was behind the tv and therefore reception was excellent

no pool but we located very nice public outdoor pool about 2kms from hotel

helpful staff an issue with wifi was resolved quickly and pleasantly, and good suggestions for where to

good spa facilities. decent facilities.

even had a gluten free section, movie room, fireplace, walking distance to a small playground for kids, gameroom

room service even though it was announced, very little chairs/hammocs in the swimming pool area, no electricity

the location was good and the room was excellent. the wifi was good.

wifi in our room was very weak

we liked the bed comfort and the spa bath

nice hotel , good parking , good breakfast

we felt like in the clouds and, although we didn t realise when booking why this was an adults only hotel

the room, the room service.

breakfast a slice of toast nothing else offered only more toast ,very poor when setting off for 5

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

bed was comfortable and the food i ordered through room service was better than expected

there is no room service 24 hours !!!

old style shower sprayed the bathroom. thin adjoing walls. limited bar service.

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

pool, short walk to the bus stop

the bar wasn't open for any food or drinks

the terrace could be cleaner and wifi could work better.

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

wifi was not good. didn t work most of the time.

that the spa wasn't open during the week days only on weekends

spa dont work every day

the spa is for extra fee for hotel guests

spa was a bit of a letdown

spa is only open from friday afternoon to sunday which was a bit disappointing and the restaurant

she leaves plenty of food in the fridge, more than enough for breakfast

food, wine, beer and cold water all there ready to enjoy when we arrived, and for breakfast

apartment is across the street from some kind of teen club and the friday night we stayed there, kids were out

we were traveling with young kids and the house even had toys and books for them to play with

when we entered the rooms, sitting room/kitchen, the bedroom and bathroom, all were exceptionally clean

had the only suite which was lovely with a four poster bed and a spa bath

large space and private lift entry

us with tourist information and organising a taxi for our departure, and the lady on duty at the bar in the

big room with comfy beds and spacious bathroom, lounge bar in the lobby with free welcome drink and very nice

we traveled with our two kids and loved the layout - our rooms were in a separate spot which felt very private

very basic with no tea/coffee in room or room service. no porter services

and even for the travelers with kids, like us, great place to explore from

the latter understandably because it was new year, but kids running up and down corridors was really not on

wifi didn't work most of the time

gym wasn t very good and treadmill didn t have a power cord

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

laundry facilities were a bonus

hotel has a great location, excellent staff, is very clean, has good wifi and a great breakfast

don't expect room service unless you are prepared to have an argument with reception

doing the reservation one of the filters ive selected was to have a swimming pool

leaving the patio door opened, she vacuums the duvet after doing the room floor arguing it had pet hair, they

close to shopping center, good wifi. friendly stuff

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

needs refurbishment, they advertise gym but all machines are not functional

i was grateful you had a gym but a few weights would be great

the spa facility was excellent and reasonably priced

do have remotes) anyway, this didn't spoil any of our stay though, and we will return to hotel spa la casa

spa was superb, staff really excellent, and location perfect

unfortunately did not have a chance to use the spa but perhaps anouther time

the staff were all fab and the spa was lovely after a day

most comfortable hotel we stayed in during our time in spain- hotel infanta isabella is right in the centre of

the room was lovely; bathroom was spotless with a spa type shower

spa bath, double shower and quality toiletries

brilliant location. luxury spa for two in the room. valet parking.

loved the spa bath

was understaffed, we wanted to use the spa but impossible to make a reservation, no body picking up spa

the spa didnt have space available and needs to be cozier and the breakfast was already closing the

of things in the spa area that need addressing

not to have the spa area available for all guest or a pool area outside the spa .

wish we could have stayed longer and made use of the spa and swimming pool.

despite the building being quite modern it still has great style and the spanish feel

beds comfortable & good wifi everywhere

and helpful staff; large, clean, comfortable rooms; excellent wifi; great food in the restaurant and cafeteria

we had room service and the chorizo i had was super hard

very pleasant bar / cafe with outside seating area

size of our triple room was more than adequate and we had a nice view looking over the swimming pool

size room for 3 people very clean nice clean pool with bar area regular bus service down to the aqueduct and

pool area in gardens with bar

the bar and lounge area were comfortable

disappointed that the pool didn t open until 12 noon

no room service

room service never answered the phone when i called to order dinner.

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

staff is very supportive, and the rooms were super clean and every day we had room service

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

fact that room service was only available during restaurant hours

wifi can work poorly sometimes

parking available, good breakfast, nice rooms, wifi. all perfect!

s not possible to get a coffee until 11 when the bar opens

bar does not open at night and little choice for dinner

no restaurant no room service

no room service, just a fridge with small amount of items

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

very close to shopping malls and good fitness club

the spa facilities were closed due to covid.

room are spatious enough to double as an apartment and the staff are extremely helpful

the nq bar at the spa and gym club was always closed, but i wanted to try something there

spa is not included in the price and children are not allowed to enjoy it

spa and outdoor pool were not included in price

room service is supposed to be 24 hours but when i ordered at 5am it's closed

good staff, bar food was ok. rooms very clean. gym was ok

good staff, bar food was ok. rooms very clean. gym was ok

told me the sauna was not working (the sole reason i was staying far from downtown), and that the gym

room service was available and room had a mini bar also

restaurant excellent, so was the spa and views from the 26th floor

the hotel exudes elegance with beautifully designed rooms and top-notch amenities, including a spa and fitness

the spa was a bit overrated in my experience, so i probably won't repeat that

the spa was cool & the suite was exceptional

room had a fantastic view and was clean properly, the breakfast amazing, and you must to try the spa at level

the spa wasn t good enough comparing the rest of the quality theyve got in that hotel

although spa is closed (covid) it could be better maintained (clean, cut hedges, remove

spa is small

spa center is not well considered- there is no lockers where to leave your personal things, you

the spa area

wifi didnt connect in my room.

the room itself was ok but the wifi connection was weak and sometimes i couldn t get it at all

poor wifi signal and sometimes there was not hot water in the shower

wifi is really pathetic in the 3rd floor

wifi was useless, no plug in the sink, no english t

the spa was not available

spa facilities very basic and should be open all of the time for free. breakfast over-priced.

and the spa was not available

spa facilities were out of order during our stay which we were very disappointed about due to it

the spa center is not working.

they dont have spa n massage

room service i ordered late one evening was really bad i can only assume it was because they were

we didn’t have breakfast and even though we were offered a 20% discount it would make it 20€ per person,

out of principal, i turned the room service back when they asked me to pay

find the numbers for reception or room service so had to go down and ask

clean, kind and english speaking staff, room and bathroom of good dimensions, wifi working good, on a calm

the breakfast was very good and the crew as well

reception staff and bar staff were all lovely

room service food was poor value for money and there was no price guide for the mini bar in our

room service menu left something to be desired

the pool

there was not price list on the mini bar and we were a little chocked at check out.

lobby bar closes too early for a hotel

a nice pool on the roof, and a small but usable gym on the ground floor

i also appreciated the rooftop pool and the convenient access to public transport, making it easy to get into