found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

staff is very supportive, and the rooms were super clean and every day we had room service

good wifi and ok breakfast

wifi was not good. didn t work most of the time.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

decent rooms and wifi

a lovely restaurant bar beside hotel (castizo)

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

room service never answered the phone when i called to order dinner.

clean rooms and friendly staff, good quality hotel good wifi

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

no room service, just a fridge with small amount of items

bar does not open at night and little choice for dinner

room service was absolutely unacceptable

no restaurant no room service

hotel had no restaurant or bar facility open

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

we liked the bed comfort and the spa bath

the room service waiter was rude

parking and wi-fi ,

the room, the room service.

parking and that's it.

there is a well-kept garden at the entrance and there is also a bar next to the hotel, a quiet and pastoral

breakfast was horrible.dinner could be much better.

small breakfast selection

bed was comfortable and room was clean. hotel bar and bar staff were cool.

we did not ry the breakfast as we had made alternative arrangements, so i cannot comment on its quality

big rooms. laundry service was excellent.

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

parking, comfortable beds, good wifi, excellent breakfast. location was perfect for our needs.

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

bad room service

missed the hotel bar for a drink

no manned bar available for afternoon/evening drinks (at least not in august when we were there)

no restaurant or assistance in organising takeaway food no bar

mini bar fridge not working, shower broken support so you need to hold it with 1 hand

loved the pool only pity they closed it for a season so could not enjoy it that much

nice room, nice gym, great rooftop terrasse!

the rooftop terrace and bar are great for relaxing after sightseeing, with fantastic views

the gym is good and the sauna is available as well

else, specially the location and the breakfast

service staff spa food location

particularly the girls in the spa and lifeguard

very small spa pool only a couple can fit comfortably.

if there was an offer of disposable underwear for spa this hotel was 10/10

couldn t enjoy the spa voucher (included in the level services) and the pool

hotel has suites, which means a spacious room with a small kitchenette

was great and spacious; the bed was amazing; wifi fast and stable

wifi speed is excellent

location was great, the hotel was very clean and the small kitchen the room had can be very useful

and comfortable the room service from the nearby restaurant was nice and convenient very close to gran via,

was fab very spacious and comfortable and all facilities in room excellent

also, it's a pity that the spa wasn't open

spa is not included in the price and children are not allowed to enjoy it

the spa facilities were closed due to covid.

spa and outdoor pool were not included in price

the message i sent asking about car parking and spa use went unanswered

good location, super clean, great breakfast, cosy spa with gym and pool

the spa didn t open until 10am so missed the early swim before the day.

spa and pool were welcome after the siesta

spa could benefit from addition facilities such as a steam room and a jacuzzi pool.

the spa is great for a city hotel

the spa wasnt the best.

perhaps access to gym and spa via the main hotel lobby as well as outside access.

we tried the spa and used the front desk to book cars to restaurants and the airport with no problem

very beautiful and modern hotel with great facilities (the spa is very enjoyable) - very central location -

room restorant spa were so good

limited hours for children in the pool/spa area - only 10am - noon.

the spa and the gym downstairs are amazing as well

the spa was not free to the patrons of the hotel

the pool, spa and location

hot tub spa was very nice after a long day of walking

the spa bathtub and terrace were terrific

there's laundry services but if there are washing machines that can insert coins, that will be even better

pabalo i believe his name was spoke so rudely to me on the phone saying i had to call the room service and wouldn

no pool or pool deck.

since the hotel in the city center no facilities in the hotel like spa and pool

gym is so small

gym is a little basic

breakfast was really good. rooms were very clean. roof top bar was fab.

excellent customer service. fab room service

spa jacuzzi was a lovely touch and the location of the hotel was very good for the metro and for

paid extra expecting some form of spa access because we were extremely tired, and it didn t even need to be

location - excellent lovely room with terrace and spa

website shows a picture of the terrace/ spa that is not applicable when you book a double room with spa bath

roof top terrace and spa amazing! beautiful views

we used the thai spa and the staff there was wonderful, we will definitely come back

spa facilities, whilst small, were high quality with excellent treatment rooms and staff

a full spa would be nice

suited are amazing , very tastefully done , the spa is fantastic and the rooftop pool and hot tub whilst cooler

the spa treatment was excellent if a little expensive

€6 for an hour late check out, candles, robes, rose petals and bottle of bubbly which was the nicest surprise

wifi one time in the room

the wifi connection was really weak and was not fixed upon asking.

then to open the door with the app was not easy as we did not have wifi nor data

wifi was patchy

location, rooftop pool, comfy rooms, great breakfast.

poor air conditioning and weak wifi.

the reception staff worked hard to enable us to have a late check out as we had a late night flight back and

the pool makes this hotel staff were excellent good late check out option free cava!

noise from neighbours, wifi on off in our room

the hotel, the decor, the staff, the ambiance, the facilities, the breakfast choice and the location

love it staff gave late check out 1300 without discussions and very friendly

i loved the welcoming, friendly breakfast room

location was perfect, it was close to everything the room super clean and elegant really great breakfast with

although there is a sitting room downstairs, it's not very inviting. wifi cuts in and out.

good wifi connection, nice staff, good location

wifi is really pathetic in the 3rd floor

not so clean and wifi did not work in the room. i had the 315.

wifi was useless, no plug in the sink, no english t

also wifi is terrible, the signal comes and goes from time to time