spa wasn t working

cleanliness. the pool, sauna and gym were opened this time. we love it

the pet fee is also quite expensive for what is offered

very helpful staff, comfortable room and easy parking.

the parking lot was very icy.

asked about the spa services and i was given a very vague response such as i need to take a shuttle - ok where

views - easy to taxi / drive into the city - went early july and had the tennis courts, bikes and spa facilities

the facility has everything anyone could possibly want, a beautiful pool and spa area, beachfront, lake, canoes

spa massages available in the hotel.

great spa for relaxation

the microwave and coffee machine were a nice bonus airport shuttle service was punctual, professional and

kids hockey tournament. elevators were playgrounds. but hey!!! i was a kid once too. haha

free parking and few shuttle if you need it

shuttle person from the airport was extremely rude and aggressive, there wasn t much food to eat

the kids thought the pool was okay to swim in

staff never informed us of times for the breakfast or wifi information

the hallways are a bit too dark at night. the parking lot is also dimly lit.

nice walking trail at the refuge. wifi provided.

despite a full house it was extremely quiet and parking was free

excellent breakfast...great restaurant next door...excellent view of the river...

the water in the hot tub in the spa was toxic

spa experience was very basic at best. would not recommend the spa.

also, the hotel advertises spa & wellness services, but these are managed by an external company

there was no laundry bag

the staff very pleasant and appreciated that, unlike other airport hotels i checked out, the bar / restaurant

downside is that the last photo (the one with the gym facility and spa) they posted on booking is very misleading

if it had a pool for kids, that would be awesome!

i did not have a chance to explore hotel facilities and try breakfast; the hotel prepare easy breakfast to go

the lady who cooked our eggs in the morning so helpul and lovely with our kids

gym closed due to covid but price of the room was still the same

had a spa that was never open that s why want to book that hotel

friendly, helpful staff. comfortable bed. great gym. close to airport.

the fact that the pool and gym is closed tje restaurant closed ..

the bar area and prices of food and drink were very reasonable

close to the airport, the free shuttle was easy to find

spa was great nice place near the airport

i specifically contact them to make sure the spa was functional

spa was broken. tv in bedroom did not work. a little bit dirtier than usual.

whirlpool spa was cold

pool a little cold but with the mix spa and pool it was ok

breakfast was good, and staff were very friendly & helpful. parking was good.

breakfast was wonderful and there's a nice outdoor garden to sit in the morning

good breakfast, parking and silent place

were helpful and could speak sufficient english breakfast was enough to get us through a long sunday raceday $

rooms and a fantastic free breakfast

the swim spa was nice but a-little chilly

the spa was hard to find, the staff did not even know where it was

supposed to be a pet free

the fishes in the lobby are a good attraction for kids. free parking is available.

breakfast was a huge disappointment. it was simply, cold and not fresh

rooms are very small and poorly cleaned it has dust everywhere, the pool is icy and the spa is not hot at all

ev charging onsite

very nice hotel. clean and comfortabe rooms and free parking.

was told upon check-in at 9:00pm that the kitchen in the restaurant was still open

the pool was cloudy and he said he couldn't see when he was swimming.

kids like the swimming pool

wifi did not connect to cellphone. manager gave us a discount to compensate.

the pool and gym were nice and staff was very accommodating

my kids liked the swimming pool

the free shuttle to the airport was convenient and prompt

was told that i didn't need to call for shuttle,so i waited 85 minutes at airport,till another customer call

fast wifi

price of the breakfast is just excessive the pool was declared as closed which was a pity and the gym is very

room service

the pool kids enjoyed

the pool is very warm and nices

wifi service

they provided parking and shuttle service to the airport

asking for blankets because we got a suit and my kids were going to be on the sofa bed seemed to stress the

pet friendly good breakfast room we had needed some upgrades we were there one night close to

there was kitchen in the room which includes microwave, stove and refrigerator.

bright room and i was upgraded to a spacious room that had a kitchen that i requested

my kitchen had no appliances to cook or eat

but it had some problems in locking the door and there was an annoying noise coming from the kitchen (probably

the rooms were large, lots of space, closets, and a full kitchen, staff is nice .

we enjoyed the well kept pool and spa area every day

the pool was wonderful and the spa treatments across the driveway was amazing

cleanliness of the spa and pool in the basement

the pool and spa area

spa is very good too

nice local hotel, nicely decorated for christmas. spa lovely in winter. large rooms.

hotel but no indoor pool as advertised (spa only

the pool is quite small and was crowded.

early booking no hassle got room first floor close to restaurant good parking excellent location

breakfast was brought to our room in a bag consisting of an apple, yogurt, juice, and a very large

didn t have time to use pool or spa but would def visit again

restaurant and the hotel do not have a deal so there is no room service

free parking, wifi, clean and modern hotel

also, room service

my kids loved it here and we didn’t feel cramped and on top of each other

size, layout, shower, lighting, towels, corridors, parking, location, staff, gym, pool, decor, washroom size,

the gym was very good, and the pool looked very nice although other people were using it

the gym and pool amenities

laundry stuffy- only 2 washing machines and 1 drier working

found the interior design and atmosphere of the lobby and bar area a bit too cold and ultramodern

the free breakfast was delicious

the gym door motion sensor needs to be programed better. more selection of tv channels.

small kitchen in the room has everything

love the kitchen appliances it was beautiful l like the hot buffet style breakfast it was great

the pool is small and gets quickly crowded rooms need more dusting/

the pool and spa are were very small

the bed were comfy and there was a pool and spa available. good tea and coffee facility.

2 families in 2 vehicles traveling with kids and an elderly person

pool was great for the kids

my kids thought it is a

room had a beautiful bathroom and an awesome spa tub

was very nice and spacious

the spa bathtub

at first i was excited about the room as it had a spa tub and was a decent size room

that the spa bath didn't work

opposite the lobby, there is a nice bar and a small restaurant that serves dinner, with vegetarian options

i particularly appreciated the complimentary parking and the exceptionally friendly and helpful staff, especially

could do with a cosier bar area.

good parking, easy to locate. good quality

easy parking and nice to have laundry facilities and filtered water

will wish they give more towel since they have a spa in the room

were quite pleased with our one-night stay - it is a standard motel setup with parking in front of our door,

was a great location and there was a little resto bar (willy s) basically in the same parking lot

parking too tight. many big trucks.

the motel was also located next to a bar with screaming yelling drunks in the parking lot all evening

of fresh towels in the spa area and very slow breakfast service ( more than an hour wait for a simple

staff was horrible, restaurant was closed, spa was closed, no room service, just horrible

convenient, clean, with ample parking

staff was horrible, restaurant was closed, spa was closed, no room service, just horrible

well-appointed room, fresh sheets, nice water view, parking lot on site, pet friendly

mirrors on the ceiling and a spa bath in the room

clean and nice rooms for the price ~ the spa tub was much more updated than the photos i had seen online

front desk lady was very nice in greeting, spa tub was very nice

it had a nice spa bath.

spa was wonderful. room very clean

great view during breakfast, spa was amazing!!

water available everywhere - big parking lot, shuttle provided to go to the other side for the spa - lots of

liked the room and spa a lot

we have to cross the street to get to the spa but no pedestrians crossing lines

it is also across the street from le finlandais spa, highly recommended

spa tub was very big, the jets worked perfectly

spa bath room

took the queen smoking with spa tub so it's to be expected you can see some wear and tear on the room

hot tub in room and smoking option

early noise from guys starting their equipment in the parking lot at 5 am.

had a problem in my room with the spa starting on it's own all night and making very loud noises, i tried

no wifi, bad plumbing and no one to address either concern

extremely clean, exceptional customer service and parking lot available.

easy parking

not enough parking

gorgeous high ceiling, chandelier, jacuzzi, king-sized bed; fireplace adorned with beveled mirrors

room service is 10/10, they provided us everything we asked for

excellent service great breakfast

breakfast: too few choices, presentation was terrible gym: too small.

she got plenty of pets from the staff

good sized room, the comfiest bed, a spa bath and an amazing toilet all made the experience great

disappointed with the pool and spa facilities

spa was smaller than expected.

facilities were great , room , pool , gym , spa and business center

the spa is amazing and the staff is very nice and helpful

hotel was modern, new and very clean. the spa was 5 star experience.

sadly, the spa was out of stock:(

the spa offers a complimentary treatment for tired legs and feet, truly rejuvenating

pool and sauna were not available stating from january 5th

issues with the pool

fabulous spa bath and excellent air conditioning

i wish they had a spa and swimming pool

great wifi, comfortable bed, nice staff

i wish they had a spa and swimming pool

it felt like such a retreat, and yet they were absolutely welcoming to our kids

was closed the restaurant the spa the bar sauna also charged $144

priced, no sauna or spa as stated

outside terrace is a bit close to a busy main road and i was surprised about the limited spa facilities

loved how i felt like a queen, with the room service and the phone calls being picked up immediately

i font mind paying extra for a hotel, or room service and when i get the quality of customer service i received

spa was a little expensive for the services i received

missing swimming pool and spa room light very complicated to operate

they give a toothbrush & a razor, but no sponge for the spa shower, near the awesome bathtub two champagne

no real facilities, small gym, no pool - definitely not value for money

if not, there is room service, though with only one chair this can be challenging

continental breakfast was just enough to satisfy my hunger early in the days

there was shampoo in the bathroom but no little bar soaps to use for the sink

nice confortable bed and huge shower! breakfast was a nice bonus

there is a good restaurant downstairs and a great bar next door

location, spacious room, cleanliness, breakfast

spa quality soaps and lotion, huge full

had a dusty window sill (there was a candy bar wrapper on it) and a bottle cap was found on the floor

the gym was closed

laundry clothes return to customer a bit hit or miss at times.

gym has decent machines

fab gym facilities and spa

comfortable bed, large quiet room, good room service

no room service available no option for lunch if you are staying in

restaurant and bar available onsite

there was no microwave in the room, the ac was slow and made nights uncomfortably hot, and the laundry area

wifi needs upgrade for a faster speed and availability

with how much we paid to stay, the wifi could have been free...

a drink in bar and had lovely conversation with the bartender who went above and beyond to make me feel

the room service food was excellent but overpriced for what it was

we stayed the same weekend as a bunch of children’s hockey teams and kids were running all over the hotel,

flawless wifi, good sound insulation

the hotel staff was really accomodating for early check in and late check out

wish the bar and some food was available a bit later.

a little issue with the hotel phone when trying to call for room service, but it s nothing too serious

the gym was fine, the treadmill was fantastic

there is a spa also on that floor

pool/spa were wonderful

the spa was lovely, and the gym a good size

i highly suggest you take a look at the 12th floor's pool, spa and outdoor jacuzzi - it's a really nice setup

bathroom that never properly drained to housekeeping services that never appeared to doing my own laundry, there

no room service.

gym was open and kids enjoyed trying out the equipment/burning some energy from being cooped up all day

staff are very friendly and good with kids

wifi wasn't strong, cell kept cutting out

due to the pandemic, room service had been halted

the bed was very comfortable, the room was clean. the spa bath was appreciated ud83dude0a

loved having the different areas for all of our needs ( eating in, cozying up by the fire and spa bath)

we had our own spa bath in our very spacious room and it was great

old building, warm and very comfortable, beautiful decor, spa bath was great

loved the spa tub and the comfortable bed. the location was perfect.