spa experience was very basic at best. would not recommend the spa.

also, the hotel advertises spa & wellness services, but these are managed by an external company

the water in the hot tub in the spa was toxic

within the airport terminal, super convenient and the pool area is a huge bonus

they honoured my early check in and waived it because of my bonvoy loyalty

had a spa that was never open that s why want to book that hotel

it's so convenient with a shuttle service that runs round the clock just minutes from the airport

accommodating staff pet friendly facility

we tried to connect to the free wifi but couldn't get it to work

were issues with the wifi alot

downside is that the last photo (the one with the gym facility and spa) they posted on booking is very misleading

could not connect to wifi in our room

arrived after 20hours in airports, with two young kids and our room was without eletricit

kitchen was horrible with a sink that dripped all night

the lady working the breakfast the front desk workers the shuttle drivers

spa was great nice place near the airport

spa was broken. tv in bedroom did not work. a little bit dirtier than usual.

i specifically contact them to make sure the spa was functional

pool a little cold but with the mix spa and pool it was ok

whirlpool spa was cold

the spa was hard to find, the staff did not even know where it was

the swim spa was nice but a-little chilly

breakfast food wasn't that good either. poor choice of bread. only white bread offered.

breakfast was a huge disappointment. it was simply, cold and not fresh

the bar was non-existent (i was looking forward to that after a very long trip based on the pictures

the pool kids enjoyed

price of the breakfast is just excessive the pool was declared as closed which was a pity and the gym is very

a rickety metal single lane spiral staircase to the gym

great service at the bar and breakfast was very good

no complimentary breakfast

kids like the swimming pool

swimming pool area smelly

room service was prompt and the food was quite good

lastly, the room had a lan cable for tech savvy guys this is a+ in case the wifi shuts down

loved the fancy coffee maker in the room and pool area was well-maintained

we had to each time go to the laundry room to get towels

swimming pool is good and gym area and sauna is also good , safe parking.

and it's a pet hate, but why do no canadian hotels (this one included) have toilet brushes, people should

i needed both rooms to be communicating so that my father could keep an eye on my kids while driving my wife

pool with my kids

parking lot is in atrocious condition

staff were friendly and helpful. bar menu was good.

excellent location, modern and lovely pool/fitness areas!

cold in term of activities, bar & restaurant are not crowded

pool,free parking,nice view from room 1011,close to restaurants,mall.

kitchen stove caught fire when turned on due to lack of cleanliness

my kitchen had no appliances to cook or eat

that the room was really very spacious with a mini kitchen and a walk-in closet

close to shopping; good space (more like a serviced apartment) with a small kitchen and walk-in closet; all the

but it had some problems in locking the door and there was an annoying noise coming from the kitchen (probably

didn t have time to use pool or spa but would def visit again

pool...restaurant...gym...sauna. all's good and very central. 12 minutes from downtown old port.

the restaurant and bar in the hotel was closed for renovations.

they have cable tv which makes my kids busy.

they have cable tv which makes my kids busy.

i enjoyed the hotel amenities especially the gym.

the wifi was not stable.

found the interior design and atmosphere of the lobby and bar area a bit too cold and ultramodern

the gym was very good, and the pool looked very nice although other people were using it

the gym was very good, and the pool looked very nice although other people were using it

breakfast would be depleted at least a hour before the end

t check in - system failure came late to my appointment mixed feelings with staff paid wifi

friendly staff, good breakfast

the breakfast was nice and simple

pool water could've should've been warmer and

breakfast provided, beautiful surroundings on the water, historical learning opportunity, quiet,

free parking, breakfast was decent but less gluten free options, location of hotel great but way far

the swimming pool was closed for no reason (it did rain for a short while but was sunny later), the

swimming pool closed for no reason

the view was so wonderful the staff are so good there is a great pool.

the pool and spa are were very small

the bed were comfy and there was a pool and spa available. good tea and coffee facility.

had a good selection of food with yogurt (kids' version), hot cereal, cold cereal, bananas and apples for fruit

facilities were great from the gym, pool and laundry

the pool is great for kids and warm

that the spa bath didn't work

the spa bathtub

was very nice and spacious

room had a beautiful bathroom and an awesome spa tub

modern and the spa bath

i particularly appreciated the complimentary parking and the exceptionally friendly and helpful staff, especially

clean, free parking

free parking was the icing on the cake

easy parking and nice to have laundry facilities and filtered water

opposite the lobby, there is a nice bar and a small restaurant that serves dinner, with vegetarian options

it had a nice spa bath.

spa was wonderful. room very clean

front desk lady was very nice in greeting, spa tub was very nice

clean and nice rooms for the price ~ the spa tub was much more updated than the photos i had seen online

mirrors on the ceiling and a spa bath in the room

nice local hotel, nicely decorated for christmas. spa lovely in winter. large rooms.

hotel but no indoor pool as advertised (spa only

the pool is little bit small.

was spacious and clean, the bed was extremely comfortable, i really enjoyed the breakfast, the pool was lovely

excellent price quality. large comfortable room. very good breakfast.

cleanliness of the spa and pool in the basement

the pool was wonderful and the spa treatments across the driveway was amazing

spa is very good too

we enjoyed the well kept pool and spa area every day

the pool and spa area

lots of parking spaces, away from the city. good breakfast selection. nice staff.

breakfast was good, and staff were very friendly & helpful. parking was good.

breakfast was wonderful and there's a nice outdoor garden to sit in the morning

lots of parking spaces, away from the city. good breakfast selection. nice staff.

also, so many mosquitoes inside the room and the parking area

took the queen smoking with spa tub so it's to be expected you can see some wear and tear on the room

spa bath room

spa tub was very big, the jets worked perfectly

we first arrived, we were given a non smoking room which had obviously been smoked in (the smell of pot reaked

parking is no problem either

spa wasn t working

that the indoor swimming pool and sauna were closed due to the health regulations during the pandemic

proximity to golf course

is so easy with a huge parking lot in the back

new business hotel, comfortable rooms, friendly staff. good gym, free parking.

had a problem in my room with the spa starting on it's own all night and making very loud noises, i tried

we understood there was no kitchen but would have been nice to have some utensils by the community microwave

not enough parking

and if we could have the ice machine and the kitchen amenities on the same floor we re at, that would be

easy parking

pet friendly

fireplace

lovely breakfast, quiet comfortable room. friendly helpful staff

room service was excellent location was really good breakfast selection was very nice

told me ' we upgraded your room to a suite' i was wow , that's so nice , i asked does it have fireplace as my

did not deliver on spa reservation as promised

disappointed with the pool and spa facilities

good sized room, the comfiest bed, a spa bath and an amazing toilet all made the experience great

the spa is amazing and the staff is very nice and helpful

facilities were great , room , pool , gym , spa and business center

the spa offers a complimentary treatment for tired legs and feet, truly rejuvenating

sadly, the spa was out of stock:(

hotel was modern, new and very clean. the spa was 5 star experience.

the restaurant and bar weren t open in the evening while we were there.

a certain amount per day as security deposit on our stay and also forgot to charge one of the room service

priced, no sauna or spa as stated

was closed the restaurant the spa the bar sauna also charged $144

outside terrace is a bit close to a busy main road and i was surprised about the limited spa facilities

i loved aya and michael ( february 8, 2023 dinner) as well as excellent the room service ( feb 9th 2023 breakfast

gym is really small and lacking equipements for a 5 stars hotel,you can't get a good training in

fabulous spa bath and excellent air conditioning

i wish they had a spa and swimming pool

no pool, construction noise in the morning.,,

wifi wasn't free

also took time for them to get room service tray which i also called in first thing in the morning

missing swimming pool and spa room light very complicated to operate

spa was a little expensive for the services i received

they give a toothbrush & a razor, but no sponge for the spa shower, near the awesome bathtub two champagne

i would also expect something like a better gym with a sauna at minimum

in the bed were not the most comfy, would've liked a better/clearer access to room service menu (maybe with a

some fresh fruit at breakfast.

close to the underground city and many nice restaurants and bars

the breakfast

there is a good restaurant downstairs and a great bar next door

very clear, staff were efficient and willing to speak english. breakfast was relaxed.

spa quality soaps and lotion, huge full

the bar and cafe downstairs were great

access room for wifi and lots of comfortable spaces to lounge around

in the room could not be opened - in the bathroom, there was cleaning staff hair everywhere - the gym has old,

that you had to inform the front desk to have room service- making the bed, clean towels, etc

and bar

wifi needs upgrade for a faster speed and availability

a drink in bar and had lovely conversation with the bartender who went above and beyond to make me feel

room service was prompt and very good

we stayed the same weekend as a bunch of children s hockey teams and kids were running all over the hotel,

fab gym facilities and spa

i couldn't tell if it was working or not) and my work was important so unfortunately we paid for wifi

comfortable bed, large quiet room, good room service

my kids had a blast burning off energy swimming

very clean and have gym and pool

location to the bell centre, breakfast was delicious and lovely that kids eat free

room service choices inflexible

gym was no good but otherwise nice hotel

couldn't get an early check in.

we were 2 adults and 2 kids and the sofa bed was a life saver

happens and due to that we have to cancel our in between stay and reached couple of hours early and they charged

staff are very friendly and good with kids

the staff have us an early check in and the staff we can into were nice

wifi in some of the rooms is not very good

gym was open and kids enjoyed trying out the equipment/burning some energy from being cooped up all day

pool/spa were wonderful

i highly suggest you take a look at the 12th floor's pool, spa and outdoor jacuzzi - it's a really nice setup

there is a spa also on that floor

the spa was lovely, and the gym a good size

we liked the large rooms with a kitchen and the pools

the bed was very comfortable, the room was clean. the spa bath was appreciated ud83dude0a

we had our own spa bath in our very spacious room and it was great

old building, warm and very comfortable, beautiful decor, spa bath was great

loved having the different areas for all of our needs ( eating in, cozying up by the fire and spa bath)

loved the spa tub and the comfortable bed. the location was perfect.

modern, clean, had everything that i needed. great bar and restaurant as well

very nice hotel. very welcoming. great bar and bartenders. perfect wedding anniversary weekend.

location and the friendly staff accommodated a super early check in at no additional charge

breakfast was abysmal for a 4 stars hotel and the room service for breakfast was almost non-existent

and helpful staff, very convenient to have breakfasts at the hotel, room service was very helpful

spa was closed, we had called to ask about hours of operation and they never told us it was out if

was also put off when some hotel stayers wore their clothes in the whirlpool/spa pool which dirtied the water

the pool was a great bonus for my kids and we used it more than i had anticipated

no good options for kids on the restaurants

also pool area is very small and hence always crowded

wifi and breakfast

they serve a lovely breakfast with lots of options

clean, decent size, good location, convenient breakfast, fully equipped private kitchen, laundry facilities,

college kids were loud sometimes

the amenities were also nice, the kitchen was complete with all necessary things needed

were not told the pool and spa was not available

pool was very old and needs updating badly. nobody working at spa center.

no room service.

the wifi was slow and unstable.

the gym was fantastic, big and spacious and had a

renewed ! spa amazing ! room veeeery spacious

the spa experience

fantastic facilities too with restaurants, bar and spa etc

swimming pool and spa area is amazing and brand new

spa and restaurants fabulous

we appreciated that the property offered indoor parking, a pool, spa & sauna.

fitness/spa and the friendly people who worked there

hotel, big room with balcony comfy bed very quiet great service nice spa and delicious

were kids at the pool, in and out of the spa, until it closed at 10pm

staff in the spa were exceptional

great location, comfortable room, great pool, spa and gym

we enjoyed using the pool/spa and hotel staff were friendly

i had selected this hotel specifically because i wanted to have access to a pool and full spa facilities

pool and spa very nice

the pool and spa area were most pleasant and very quiet during our stay

pool and spa area, excellent and friendly staff, cool hotel design with heated outdoor pool and a park with

away from home; rooftop garden; year round swimming pool; spa environment; conveniently located in heart of

roof top pool, security in parking lot, close to amenities.

staff, food availability and quality, pool, quiet areas

location, clean and modern, courteous staff, clean room, eating bistro and bar on premises, lovely internal

restaurant, spa and bar were not finished or open for business which was a bit of a disappointment

beautiful building, great location, stunning rooms, cute fireplace. nice staff, great spa below

andaika and manon at the spa were both superb

restaurant and spa had good offers

we unfortunately did not have time to visit the spa but noticed they use the best products

spa was clean and beautiful

however a suggestion would be to add spa services like massages

le staff vraiment gentils la piscine, spa et sauna wow

sauna and spa facilities were spotless

the decor the room the restaurant the pool sauna spa location is great