the pool and spa area

the pool was wonderful and the spa treatments across the driveway was amazing

cleanliness of the spa and pool in the basement

spa is very good too

we enjoyed the well kept pool and spa area every day

hotel but no indoor pool as advertised (spa only

nice local hotel, nicely decorated for christmas. spa lovely in winter. large rooms.

clean, quiet. good breakfast

the bed was so comfortable, parking was included and the breakfast was nice

looks luxurious, staff was friendly and the panio bar was a great meeting place!

took the queen smoking with spa tub so it's to be expected you can see some wear and tear on the room

spa bath room

spa tub was very big, the jets worked perfectly

smart tv is a plus with the free wifi

parking is no problem either

had a problem in my room with the spa starting on it's own all night and making very loud noises, i tried

the wifi public didn t work . you should put a code

we understood there was no kitchen but would have been nice to have some utensils by the community microwave

no wifi, bad plumbing and no one to address either concern

easy parking

water available everywhere - big parking lot, shuttle provided to go to the other side for the spa - lots of

great view during breakfast, spa was amazing!!

the room is big, there s enough space to move around even with two families

suggestion for improvement would be for a more secure way of crossing the street to get to the spa portion of

wish it had spa areas for younger children

breakfast was good, and staff were very friendly & helpful. parking was good.

lots of parking spaces, away from the city. good breakfast selection. nice staff.

were helpful and could speak sufficient english breakfast was enough to get us through a long sunday raceday $

one story unit with parking

also, so many mosquitoes inside the room and the parking area

there was kitchen in the room which includes microwave, stove and refrigerator.

the kitchen wasn't up to standard for me to use

but it had some problems in locking the door and there was an annoying noise coming from the kitchen (probably

close to shopping; good space (more like a serviced apartment) with a small kitchen and walk-in closet; all the

we found some piece of hair in the bed and there was no pillow cover, kitchen old and dated (we did not use it

kids like the swimming pool

wifi did not connect to cellphone. manager gave us a discount to compensate.

swimming pool was not functional first day there was a strange smell but it was resolved

swimming pool closed

my kids liked the swimming pool

rooms are very small and poorly cleaned it has dust everywhere, the pool is icy and the spa is not hot at all

i understand there is a pool available to guests, but the smell is quite strong (note: this did not directly

parking/drive-way areas should be more frequently salted/sanded, especially for mobility-restricted

very nice hotel. clean and comfortabe rooms and free parking.

kids toys in pool

pet friendly good breakfast room we had needed some upgrades we were there one night close to

you presented me a hotel with a sofa bed aldo a kitchetee i got there there was no sofa bed or kitchenette they

we was waiting more than hour in the lobby with the group of kids

our expectation pool should be opened every day but it was not, my kids were not happy.

pool with my kids

location near by the airport, huge room with comfortable bed and amazing food and fast room

i loved the pool. kept the kids busy in our spare time!

room service

it was good breakfast

price of the breakfast is just excessive the pool was declared as closed which was a pity and the gym is very

didn t have time to use pool or spa but would def visit again

location, free, parking, and near the metro

-clean gym and swimming

the restaurant and bar in the hotel was closed for renovations.

i would highly recommend they keep the pool open later than 8 o clock as it is very hot here in july

the spa was hard to find, the staff did not even know where it was

the swim spa was nice but a-little chilly

didn t accommodate me for the change to make the laundry at the hotel

room (bright lights from the highway and parking lot shone through the bit of sheer coverings), wifi never worked

we booked the room for 5 people, 2 adults and 3 kids (under 18) and had only 2 double beds which made the stay

laundry stuffy- only 2 washing machines and 1 drier working

size, layout, shower, lighting, towels, corridors, parking, location, staff, gym, pool, decor, washroom size,

loved the pool and the large shower and comfortable king size bed.

there must have been a huge family event or kids sports team staying there

nice clean room. clean gym.

swimming pool and sauna needs more cleanliness and care

love the kitchen appliances it was beautiful l like the hot buffet style breakfast it was great

pool water could've should've been warmer and

breakfast would be depleted at least a hour before the end

friendly staff, good breakfast

the bed were comfy and there was a pool and spa available. good tea and coffee facility.

the pool and spa are were very small

the pool is not heated which is the mean reason we book this hotel because of kids

the smallest gym possible and small pool and breakfast ends at 10am , if you get there at 9

2 families in 2 vehicles traveling with kids and an elderly person

pool a little cold but with the mix spa and pool it was ok

spa was broken. tv in bedroom did not work. a little bit dirtier than usual.

whirlpool spa was cold

spa was great nice place near the airport

i specifically contact them to make sure the spa was functional

spa experience was very basic at best. would not recommend the spa.

also, the hotel advertises spa & wellness services, but these are managed by an external company

the water in the hot tub in the spa was toxic

only thing i don t understand is what do we have to pay for the wifi

bed and pillows, breakfast was fabulous they catered to our dietary needs when asked

had a spa that was never open that s why want to book that hotel

saying dangers of injury so against work safety for staff so never mind about the clients no room service, we

room service (which for a four star hotel was surprising)

parking rather expensive

(although a bit pricey) the proximity of the hotel to the airport as well as the free shuttle was a big plus

desk didn t explain the status of the hotel until asked each time about restaurant or pool or room service or

very friendly staff, ease of location from the highway. good sized gym and pool for a hotel.

location , bar , staff and gym

dated rooms, out dated tv and other appliances, wifi signal or connection missing

the pool and gym were closed

downside is that the last photo (the one with the gym facility and spa) they posted on booking is very misleading

s ants in the laundry places, the rooms are loud, you hear the highway all night

the lady who cooked our eggs in the morning so helpul and lovely with our kids

staff allowed a late check out then stored my luggage so that was nice

there is a kitchenette but absolutely no cutlery , no plate - i guess the hotel wanted me to go and ask the

spa wasn't open for the two days we stayed when the hours said 10-9 monday to sunday and i was

free wifi signal good spa treatments

disappointed that spa was closed on thursday.

staff was excellent. very accomadating. good food. ok bar staff. loved spa extras

out of service, spa not available

the spa bath and breakfast

spa tub in the bathroom was fantastic. so much space in the room and bathroom. .

i spent about two hours in the huge spa bath when i arrived (and i was recovering from a small injury to my

bathroom/ spa tub was awesome

the spa bath was awesome

were greeted by the receptionist and made a booking for spa treatments, which were excellent

i missed out on utilizing the spa facilities but each time i was in the lobby, there was someone praising the

spa and massage proximity. as well as breakfast and superior room

neighboring building and renovated the reception, and the host was telling us they're adding a spa as well

perfectly decorated staff was so pleasant breakfast was perfect with fresh croissants, and the spa what is

spa tub was amazing

we got a delux suite and the spa tub was super loud therefore not relaxing

tub/spa wasn t working , the tv wasn t working (no sound), items in the room were broken and

the suite was amazing, we loved the room and the spa tub. very comfy and very clean

the room was clean and it was very nice. the wifi was good.

wish gym/spa was on site

s too bad the spa is a 10 minute walk away and not attached to the hotel, in the cold weather it makes it less

gym and spa was great but a bit of a walk

the room was spacious and clean

the thermal spa a short walk away was fantastic for a rainy day, i had the place to myself on a tuesday morning

the room service food quality has room to be improved.

peter was a standout and delivered amazing service in making sure all my needs were met, thank you

room service awesome, the gym great with beautiful bathroom and shower,nice bar and brunch was

they were really nice but in checkout they charged me but they don t let me stay with my sick kids my son has

no room service on sundays

spa quality soaps and lotion, huge full

in the room could not be opened - in the bathroom, there was cleaning staff hair everywhere - the gym has old,

hotel and the staff were all extremely nice, especially the guy at the bar , could not of been more helpful very

did not get room service because of covid which is understandable but it would be nice to not bring our gatbage

on the ground floor were so dirty - no water in the shower until maintenance fixed - i asked for early check in

and commercial areas; available and engaging staff, happy to accommodate a generous request for late check out

able to use the gym at the hotel across the street

gorgeous high ceiling, chandelier, jacuzzi, king-sized bed; fireplace adorned with beveled mirrors

parkingif you come in an late check in

excellent wifi, tv, coffee machine

priced, no sauna or spa as stated

was closed the restaurant the spa the bar sauna also charged $144

outside terrace is a bit close to a busy main road and i was surprised about the limited spa facilities

room great location great no swimming pool

was small but comfortable, staff were friendly, great service in the bar and i enjoyed the food too - who knew

great location, comfortable room, great pool, spa and gym

we enjoyed using the pool/spa and hotel staff were friendly

the pool and spa area were most pleasant and very quiet during our stay

pool and spa very nice

i had selected this hotel specifically because i wanted to have access to a pool and full spa facilities

the spa is amazing and the staff is very nice and helpful

did not deliver on spa reservation as promised

good sized room, the comfiest bed, a spa bath and an amazing toilet all made the experience great

spa was smaller than expected.

facilities were great , room , pool , gym , spa and business center

gym and pool are big enough

and bar

very good gym

view, courteous hotel staff - especially the kitchen associate who delivered and picked up our room service meal

beds, nice swimming pool/jacuzzi/gym, complimentary bottled water was a nice touch

wifi and breakfast

gym and pool. breakfast was great

we arrived from overseas and happily our room was ready for an early check in

we were also glad to find the small laundry room (2 washers, 2 dryers that use coins: plan ahead

if traveling with kids, you'll want to manage your expectations about navigating breakfast

is amazing and the rooftop terrace/pool/spa has beautiful views of the city and a very intimate vibe

onsite spa was not big but nice

the steam bath, sauna and love the spa on the rooftop!

good: spa was delightful. remote with light and curtain controls was a nice feature.

the spa upstairs was a great addition

bar was right sized and responsive and cheerful service

restaurant provided a good option for breakfast, and even lunch and room service were reasonable, particularly

room service could work late hours.

and helpful staff, very convenient to have breakfasts at the hotel, room service was very helpful

that said, the room service team were exceptional in their execution to fulfill our needs for dishes, extra

fitness/spa and the friendly people who worked there

were kids at the pool, in and out of the spa, until it closed at 10pm

staff in the spa were exceptional

we appreciated that the property offered indoor parking, a pool, spa & sauna.

hotel, big room with balcony comfy bed very quiet great service nice spa and delicious

le staff vraiment gentils la piscine, spa et sauna wow

thing is i would love for the jacuzzi in the spa be able to turn on the bubbles, but that s it

spa was clean and beautiful

however a suggestion would be to add spa services like massages

the decor the room the restaurant the pool sauna spa location is great

loved proximity to bell centre and bar george

the breakfast

breakfast was 2 delicious croissants that are seated outside your door each morning

breakfast standard continental but hood start to the day.

continental breakfast was just enough to satisfy my hunger early in the days

the spa offers a complimentary treatment for tired legs and feet, truly rejuvenating

hotel was modern, new and very clean. the spa was 5 star experience.

sadly, the spa was out of stock:(

carpet in the room had what seems to be pet pee stains

room service food and staff were on point

missing swimming pool and spa room light very complicated to operate

they give a toothbrush & a razor, but no sponge for the spa shower, near the awesome bathtub two champagne

spa was a little expensive for the services i received

i would also expect something like a better gym with a sauna at minimum

room service food disappointing- waste of money:,mushroom soup half cold half heated; beet salad