staff was horrible, restaurant was closed, spa was closed, no room service, just horrible

of fresh towels in the spa area and very slow breakfast service ( more than an hour wait for a simple

the pool was closed for some work. my grandchildren were disappointed.

restaurant was closed, the gym is pretty ancient although location is great and staff is helpful

free parking right beside the hotel

will wish they give more towel since they have a spa in the room

was a great location and there was a little resto bar (willy s) basically in the same parking lot

comfy bed and easy parking off the highway

there were barely any towels and the ones they did have were like pool towels

were quite pleased with our one-night stay - it is a standard motel setup with parking in front of our door,

i had booked myself for a spa massage and it was absolutely fab

spa massages available in the hotel.

asked about the spa services and i was given a very vague response such as i need to take a shuttle - ok where

great spa for relaxation

views - easy to taxi / drive into the city - went early july and had the tennis courts, bikes and spa facilities

spa wasn t working

new business hotel, comfortable rooms, friendly staff. good gym, free parking.

proximity to golf course

super clean, nice swimming pool and nice gym.

cleanliness. the pool, sauna and gym were opened this time. we love it

had a spa that was never open that s why want to book that hotel

pet friendly, comfortable bed and clean room. recycling option.

pet friendly they put a special bed for my dog

don t have room service

location, possibility of late check out, cleanliness, room size

the swim spa was nice but a-little chilly

the spa was hard to find, the staff did not even know where it was

wifi strength was poor

the shuttle to and from airport was amazing

the fishes in the lobby are a good attraction for kids. free parking is available.

restaurant and bar close too early

wifi did not work. pool was not open. maybe update the website.

the pool kids enjoyed

also advertised that there was a laundry room that the front desk said they did not have - the attitude of the

comfy, good food and good hospitality the reception staff specially gabriel was very helpful, the kids

free shuttle to the airport convenient location nice and clean rooms

staff that made sure i would have a shuttle ride to the airport, even though i had to be there at 2 am for an

told me what to do and fixed the issue right away, everything else went pretty smooth with the shuttle and timing

the bed is really comfortable (soft mattress, if that's what you like) and the wifi was fast

the free shuttle to the airport was convenient and prompt

please do not go there especially if you have kids

convenient, very helpful and friendly staff, free airport shuttle.

close to airport .shuttle bus to and from airport

please do not go there especially if you have kids

like the older design being built around a courtyard and pool, but with rooms redone, it looks really nice

the kitchen wasn't up to standard for me to use

close to shopping; good space (more like a serviced apartment) with a small kitchen and walk-in closet; all the

the rooms were large, lots of space, closets, and a full kitchen, staff is nice .

the in-room kitchen disaster old and dirty

but it had some problems in locking the door and there was an annoying noise coming from the kitchen (probably

room had a beautiful bathroom and an awesome spa tub

modern and the spa bath

that the spa bath didn't work

was very nice and spacious

at first i was excited about the room as it had a spa tub and was a decent size room

clean, big space and great parking

opposite the lobby, there is a nice bar and a small restaurant that serves dinner, with vegetarian options

timings of the bar and restaurant are not ideal - ie if you arrive late or in the middle of the day, you can

clean, free parking

easy parking and nice to have laundry facilities and filtered water

didn t have time to use pool or spa but would def visit again

the room is huge for a family with 2 kids

i also liked the connecting doors that connected our room to my kids room

kitchenette in the room was also extremely nice, but may not be a feature of every room

would have been nice to have lounge bar as there s nothing there.

i enjoyed the pool and

mostly the pool

room was a great size for three adults. staff friendly and helpful. really good gym facilities

nice clean room. clean gym.

the sauna and pool were closed for maintenance

was comfortable, breakfast was very good and the staff was very nice

breakfast would be depleted at least a hour before the end

kitchen was a plus to prepare food

the kitchen staff even made eggs without meat for us

breakfast is as expected (nice), location is somewhat distant from the nearest train station

the pool and spa are were very small

the bed were comfy and there was a pool and spa available. good tea and coffee facility.

swimming pool

with an entire hockey team with parents drinking in the hallway until well after midnight and kids playing indoor

the pool is great for kids and warm

mirrors on the ceiling and a spa bath in the room

spa was wonderful. room very clean

it had a nice spa bath.

clean and nice rooms for the price ~ the spa tub was much more updated than the photos i had seen online

front desk lady was very nice in greeting, spa tub was very nice

for smaller room, had a double room, was tight between bed and wardrobe to move around, carpet (not great

charming, the fireplace is electric but it add a good mood in the room, and of course some heat

room service is 10/10, they provided us everything we asked for

breakfast: too few choices, presentation was terrible gym: too small.

we were also about to be charged for having a pet despite clearly not having any- thankfully the receptionist

the spa offers a complimentary treatment for tired legs and feet, truly rejuvenating

hotel was modern, new and very clean. the spa was 5 star experience.

sadly, the spa was out of stock:(

pool and sauna were not available stating from january 5th

gym was clean, big and very well equipped.

the spa is amazing and the staff is very nice and helpful

spa was smaller than expected.

did not deliver on spa reservation as promised

facilities were great , room , pool , gym , spa and business center

disappointed with the pool and spa facilities

fabulous spa bath and excellent air conditioning

i wish they had a spa and swimming pool

very poor wifi connection

room service forgot our order one morning

gym was closed which was a little upsetting.

fab gym facilities and spa

staff was very friendly, especially to our kids and the topfloor pool kept them happy

the room the pool and evrything the staff

everything closer very early in the hotel (i.e. bar, room service, restaurant)

luckily the in building room service served excellent coffee

missing swimming pool and spa room light very complicated to operate

they give a toothbrush & a razor, but no sponge for the spa shower, near the awesome bathtub two champagne

spa was a little expensive for the services i received

did not partake in the bar because the long was extremely long with people waiting from outside the hotel

i would also expect something like a better gym with a sauna at minimum

loved having the different areas for all of our needs ( eating in, cozying up by the fire and spa bath)

loved the spa tub and the comfortable bed. the location was perfect.

the bed was very comfortable, the room was clean. the spa bath was appreciated ud83dude0a

we had our own spa bath in our very spacious room and it was great

old building, warm and very comfortable, beautiful decor, spa bath was great

that there wasn't a restaurant or room service offered at the hotel.

there is a good restaurant downstairs and a great bar next door

location, spacious room, cleanliness, breakfast

close to the underground city and many nice restaurants and bars

loved proximity to bell centre and bar george

the pastry and bar were good

let us have an early check in and late check out. easy to got to from the train station

price could be a little bit cheaper and room service could be offered later

room was spacious, clean and quite, the mini bar was empty, i was informed later that it was part of the covid

room service choices inflexible

outside terrace is a bit close to a busy main road and i was surprised about the limited spa facilities

was closed the restaurant the spa the bar sauna also charged $144

priced, no sauna or spa as stated

great lobby and bar/bartenders very nice gym great housekeeping

i loved aya and michael ( february 8, 2023 dinner) as well as excellent the room service ( feb 9th 2023 breakfast

pool/spa were wonderful

the spa was lovely, and the gym a good size

i highly suggest you take a look at the 12th floor's pool, spa and outdoor jacuzzi - it's a really nice setup

there is a spa also on that floor

modern, comfortable hotel with extra large rooms/suites, friendly service, and a good rooftop pool/sauna

hotel us not kids friendly fro desk staff ask me 200$ damage deposit because i have a 7 years old kid at the

wifi wasn't strong, cell kept cutting out

please add one exercise matt to the gym!

they didn t have water in the gym

i would give it full five stars if laundry machines were available

spa quality soaps and lotion, huge full

wifi doesn't always work.

no room service for simple things like towels/coffee refills etc.

was not aware the hotel had no gym or pool

the wifi worked

and bar

great place but they charge for wifi.

that they charge for wifi

to pay for wifi in rooms but for our short stay i was glad because it kept me off my phone and allowed me to

wifi great and tv fabulous

was also put off when some hotel stayers wore their clothes in the whirlpool/spa pool which dirtied the water

spa was closed, we had called to ask about hours of operation and they never told us it was out if

no good options for kids on the restaurants

the pool was a great bonus for my kids and we used it more than i had anticipated

the bathroom was incredible, and the hot tub and pool were great although both were pretty busy

every hotel i travel to offers free wifi

bar was right sized and responsive and cheerful service

room service food was awful for the price you pay

the main lobby bar was a great place to decompress after a day spent at the canadian grand prix

helpful staff confortable quiet room gym small but with enough equipments good wifi tasty breakfast value for

pool was very old and needs updating badly. nobody working at spa center.

were not told the pool and spa was not available

the mini bar and closet unit by the shower room gave privacy space for changing and organizing which i love

ideally, room service to clean once during our stay would have been nicer or to refill the towels or

of the staff member was very rude to our kids to the point where the youngest was scared

fantastic facilities too with restaurants, bar and spa etc

spa and restaurants fabulous

swimming pool and spa area is amazing and brand new

the view from the room and the spa was to die for!

the pool and spa have been upgraded too

pool and spa area, excellent and friendly staff, cool hotel design with heated outdoor pool and a park with

away from home; rooftop garden; year round swimming pool; spa environment; conveniently located in heart of

hotel has some wear and tear and room service wasn t available for some reason

the wifi is quite slow and inconsistent

location, restaurant, pool,hot tub,

the indoor pool in the penthouse and the outdoor patio

terrace, swimming pool and the laundry on the top is just a bonus for any type of trip

good breakfast, clean hotel and my kids loved that the pool was on the top floor

wifi worked well

the kitchenette had all the dishes pots and pans toaster and coffeepot, were provided

fitness/spa and the friendly people who worked there

were kids at the pool, in and out of the spa, until it closed at 10pm

we appreciated that the property offered indoor parking, a pool, spa & sauna.

staff in the spa were exceptional

hotel, big room with balcony comfy bed very quiet great service nice spa and delicious

loved the swimming pool, spa and sauna, as well as the playroom

amenities are great - indoor spa with pool, jacuzzi and sauna and lounge zone with a lot of games and lounge

quiet and modern room, best hotel gym ever, nice spa and amazing staff

room, pool, spa and sauna were great

style and quietness. spa and pool are great too.

beautiful building, great location, stunning rooms, cute fireplace. nice staff, great spa below

restaurant and spa had good offers

you can t schedule room service for the next morning and the spa was being renovated.

i would like the spa to be open every day and more restaurants in the hotel

restaurant, spa and bar were not finished or open for business which was a bit of a disappointment

the pool and spa area were most pleasant and very quiet during our stay

pool and spa very nice

great location, comfortable room, great pool, spa and gym

we enjoyed using the pool/spa and hotel staff were friendly

i had selected this hotel specifically because i wanted to have access to a pool and full spa facilities

thing is i would love for the jacuzzi in the spa be able to turn on the bubbles, but that s it

sauna and spa facilities were spotless

however a suggestion would be to add spa services like massages

spa was clean and beautiful

le staff vraiment gentils la piscine, spa et sauna wow

they allowed us to use the shower room at the spa after we had checked out which is much needed as we had a

hotel design and decor was great! room service was great! ;)

there is a bar at the mezzanine floor which parties till late

very big room which was super nice after a long drive: the cocktails were fantastic at the lobby bar and the

staff left stuff animals in our room for the kids which was a nice surprise for them

the pool area offered a whirl pool spa as well as the steam room

the hot tub (spa) was super foamy (more than usual), which means it hadn t been cleaned after many users

nothing everything was great maybe less kids at spa ! when they are a lot there is no control .

pool and spa is open until 11pm, that s appreciated great bedroom, lot of towels, great

the bar was a little pricey.

only 1 soap bar for 2 people, no extra toilet paper, 1 very small body wash for 2 people

the wifi was okay but could have been better, i know its free but at times it was very very slow and

did not offer room service and the soap dish in the bathroom shower was broken.

area was a terrific place to watch a hockey game while my kids played pool

the pool closed at the exact time we went to take our kids

modern design, lovely small pool not a diving deep swimmimg pool but very serene, spa like

room service closes at 11pm! you can't order anything after that! not even a toothbrush

everything ! restaurant food was bad , bad customer and room service

pool area is really busy and kids going crazy in the pool

design spacious, beautiful, and comfortable rooms overall friendly staff it has a rooftop bar and a

the spa and pool are amazing...

pool and spa were very nice

the pool and spa are amazing

the spacious room

pool and sauna and spa were awesome with incredible views

pet friendly room cleanliness helpful and friendly staff close to summer events lively area coffee

room service awesome, the gym great with beautiful bathroom and shower,nice bar and brunch was

great location close to everything. staff is super nice and friendly. pet friendly.

when the bar let out and a large crowd went down the street right under our rooms

the bar closed at 9pm.