honestly very hard to fault this hotel, but if i had to pick one thing i would say the room service food is not the same standard as the restaurants there

their private butlers are really helpful and their restaurants and room service menus are also great quality

the wings are a must try from room service, you can arrange for free transport from the airport

options for room service are a bit limited if you have dietary restrictions- in my case being pescatarian there

room service food pretty terrible beach disappointingb

room service food was terrible

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

p: stop at

they charge 15 dollars for room service at an all inclusive resort

are going to be dehydrated from extreme diarrhea) or even ginger ale and crackers without a $20 room service charge when you can't leave the room

service sucks , room service and rooms , are terrible.

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest-rooms are just not answered

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take you to your room takes 10mins rather than immediate or that the app to book the a

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love animals and nature this is the most at nature i felt in all the resorts

wish room service menu would have been more expansive

nicely maintained, clean, room service prompt, lots of activities 4 night stay not enough.

was a solid 8 but not very popular with the vegetarians in my group they don t have a good room service system because the massive amount of people and the long distances inside the

things in our room did not work

tv was hard to manage for ordering room service, it did not work

house keeping did not replenish amenities everyday and room service took a little long.

room service breakfast was fine. we live in akumal so location was perfect.

we tried every restaurant plus room service

food could be better, room service very disappointing, long waits for food and drinks at pool

app that you can use to order room service did not always work and did not have coffee as an option

the present breakfast & lunch menu options

room service food was not good

the hospitality, the room service was unbelievable..

drinks came fast and room service was very attentive

dresser -urine stain in the tub -telephone did not work

breakfast til late night room service the foods offered were varied and delicious

breakfast til late night room service the foods offered were varied and delicious

vegetarian choices are limited shade next to pool is rare

plenty of lounge chairs by the pool and on the beach

we loved the daily volleyball games in the pool and getting to know other travelers

phone in room did not work and app/site to order room service never worked

room service food is absolutely horrible

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

rooms, breakfast, pool, welcome drinks are quite prestigious

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

they also serve delicious food for their dinner and breakfast options

best breakfast as well with yoghurt, fresh fruit, you can choose either eggs or avocado toas with tomato

the wifi was a little slow in our villa but good elsewhere.

ampoline, slide etc

car parking close to the cabana

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

stayed 4 nights),

good room service. great location!

eaning, changing of trash with toilet paper in it) at all

room service

fruit, large comfortable bed with mosquito net, stylish cabanas, friendly and helpful staff, parking, good facilities that get cleaned regularly (they must have improved this as there was a

were very few positives to the property, but there was working wifi and the area is pretty

food at the bar was excellent

on the xpu ha sandy beach - good choice for a low cost holiday or short stay with backpack - wifi free of charge - simple but

ferring to reviews below), but after while i started to see

the wifi was slow in my room. thats the only negativ point.

she provides a very affordable laundry service and there is a cute cafe downstairs

has smart tv and wifi

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

wi-fi reception a bit shaky

we were so happy with the selection of restaurants, 24 hour room service, and mini bar that were all-included

room service was really slow

i ordered from room service and theres a limit on how much you can order

everything room service was great

the beach staff were really helpful and friendly, excellent room service and a good selection of restaurants

there are millions of places to go and party and have kids run around

kids pool could do with some shade

there are millions of places to go and party and have kids run around

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

free parking

) and for our 'giraffe' room the wifi was fantastic

strong wifi conection

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

each summer we bring the kids and watch the turtles nest

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

food very plain, watered drinks, uncharming pool area, lack of sunbeds

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

we much rather have door from the snack bar by the pool or room service

until after 6 pm and they had the audacity to give me a room that had unmade beds and left over room service

the food was amazing especially the room service items i was very pleased especially with the pasta and seafood

room service did not exist, i called three times and they did not answer me. really bad.

was impossible to reach room service or reception over the phone

we wished there was a snack bar near the pool/beach

breakfast was just okay unless you got a omelet cooked which was pretty dang good

minerve helped me reserve my spa experience

my kids loved the pool

bar area only served regular drinks instead of premium drinks

mfortable and large), room service, view out of balcony on dolphinarium

of the staff can be improved, for example: prepare change & pin for the payment when delivering room service, so they don t have to walk back again and again

SX

of the hotel

room service is good

there is no room service (food): a 5 star hotel requires it 2) the beach is very small (10-15 mt deep) and (*) however, they had closed the casino and didn t offer room service because of covid (-)overall not exactly all inclusive, hard to move around no availability for restaurants no room service, charge for towels size of drinks buffet food never (-)restaurants were not good. japanese restaurant was only good one. no room service.

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

i love d water park and the pool. my kids love it

pool bar closing at 5pm

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

we had room service one evening only around midnight and that was ok but that was expected since is simple

i called two times for them to clean the room and had to keep calling to get the plates of from room

restaurants, in lobby, room service, etc

poor - nothing happens unless you ask the staff at least three times

room service never picked up the phone, restaurants not open when we checked in mid afternoon for a

room service is available 24 hours and we tried all the restaurants except one

room service was slow

food in main pool restaurants is super tasty, room service super fast

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

tacos from the pool bar were delicious

not everybody could speak english, we called room service and they didn t understand what we wanted to order

she was told room service is closed and they had chips

we were only able to receive room service one time in 5 days after being told it was 24 hours

food from room service wasn t great but it was included in the price and 24-hours so it s hard to complain

i love the room service option

you have to call a room service for minibar refill as they don't do autorefill when cleaning

room service was great

gloria from room service was probably one of the rudest, condescending people i ve ever encountered

there is 24 hour room service which is amazing for late nights

and if you did not have a reservation you had to wait over 2 hours so we were stuck with room service a few times

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

room service was extremely fast and the food was very tasty

had room service lunch and no one came to take the plates away

and the night time room service food was not

very comfortable beds, tranquil swimming pool

pool is amazing

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the room service forgot to clean my room one day and left the key to another room inside our daughter's

od, drinks, etc) and not 25% of the value of the order, is a bit excessive

room service is available

u have to try the coconut shrimp

no phone in a room, no room service

the daily housekeeping and room service/breakfast were a luxurious touch

parking on the property was secure

ready to help in any way, from providing daily breakfasts, laundry, taxi service and all that

breakfast was lovely

d for us enough) and marisa was a great host

there was limited staff available and room service was only available to change towels etc when you demanded it

of opportunity in taking room service orders

the staff, the atmosphere, the cleanliness, the service, the room service every morning

i ordered room service because i was feeling sick my first day, i waited nearly 2 hours but it never arrived

room service was not swift took about an hour or so before the food came but everything was

clean room, room service was great, swim out pool room was very nice

the room service food was the worst

5 hrs every morning for room service to bring breakfast, so order

were promised an anniversary breakfast room service but we didn t get it and when we asked about it the front desk said nobody notated

at the seaside grill, world cafe, room service, maintenance

you had to pay for room service, i thought it was all inclusive

we d try calling room service there was never an answer

restaurant downstairs was great & close to room made our vacation extra special, not to mention room service

they tried to charge me for room service but i refused to pay for it

room service is also a $5 fee, unless you upgrade

excellent in room

request room service and it took 2 hours almost and breakfast was cold already, one time request rice and

the room service is 24 hours but there is a menu but honestly the food portions are small but anyway

i loved that the parks are included in the stay room service 24/7 beautiful hotel

room service

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

there are fancy restaurants, walk-in restaurants, a cafe with to go items, buffets, 24/7 room service, food carts at the main pool, and snacks at the roof top pool

room service and mercado san juan are really good too

this was also the first all-inclusive where the food was top notch, tasting menus, even the room service dining

room service selection

we decided to get room service after our return from xplor fuego

inside all the restaurants, and the servers on the beaches, all the chefs in the kitchens, room service staffs and the taco truck staff, who made our stay the best experience in an all

t they do have non-plant based options if you need them) the room service is 24 hours

the list goes on though with the su casa hostesses & servers, the vegan tacos staff, room service staff, the room cleaning/turn down service staff and nomadic guides

would have liked some more food options on the room service menu. that's about it. ;)

delicious, i am not vegan but i like health food and enjoyed every meal

room service available for free basically from the time you wakeup til you go to bed, not sure

the room service menu could've been better with more options for kids

and you don't have much choice in food for room service it always the same thing

wish we proactively were informed about the free room service option

of playa del carmen's 5th avenue

beach and pool accommodation. food was great. everything close

beach is beautiful and bar services around are very good

10 min by taxi), the hotel features a lot to do, a lovely pool which is spacious and a beach with plenty of palapas to chill and relax

the staff is fantastic: they bring you drinks to your sun chairs in the beach or pool very kindly

room service, staff, restaurants, facilities looked elegant, all you can drink and eat, beach side

we loved sitting on the balcony in the morning, and room service was fast and delicious

from; room service, breakfast, lunch, pool side service

attention, authentic brand drinks, service, room service, tub in room, beautiful clean beach, the peace being adults

room service was amazing

friendly staff, great room service

the pool closed at 8 pm which we thought was a little early

there seemed to be one pool that played louder thumpy music

4 swimming pools, great garden, nice spa area

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

i went to reception and the money was there as the room service employee (luceli) took it to them

staff at the bar and buffet was excellent

and they could do an earlier show for the kids, take after sandos caracol maybe

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

restaurant and bar staff were all extremely polite, helpful and attentive

free wifi in the rooms was a welcome luxury after not having any on earlier stops in our trip and free

whole stay was spoiled by their wifi

the small tv and the wifi is very poor!

wifi was weak and did not work well

m) * speedy and reliable wifi

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

we used the spa for a swedish massage, it was amazing

this hotel offers great service and excellent buffet breakfast. will definitely return!

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

room service was was also very good

good wifi for working remotely

nice pool area and green garden. great kitchen, they have even a blender.

wifi is accessible and you can ask the host for recommendations on food, places to go and even

the pool was amazing, the landscaping, the room, the patio

you can order room service that way too

-- and if you are traveling alone, you'll have to order room service to avoid walking alone in the dark to the restaurant and back at night

you have it, of course) prior to arrival which makes it very easy to have travel questions, room service, activity recommendation, and transportation questions answered quickly and remotely

free fresh coffee served every morning on patio without ordering room service is a plus

the swimming pool was not appealing.

gym was excellent

ferry right next to you, small pool, smell of mold, everything was always wet.

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool hours too short

also there was many people slip on the pool area due to