of the staff can be improved, for example: prepare change & pin for the payment when delivering room service, so they don t have to walk back again and again

mfortable and large), room service, view out of balcony on dolphinarium

room service is good

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m), swimming pools, pool with bar, large room, beds

room service never picked up the phone, restaurants not open when we checked in mid afternoon for a

restaurants, in lobby, room service, etc

the room service was great, the private check-in service was very quick and informative with a glass of

we order room service which was and we sat down at three different restaurants to eat

we had room service one evening only around midnight and that was ok but that was expected since is simple

and if you did not have a reservation you had to wait over 2 hours so we were stuck with room service a few times

room service was good. the staff was very polite

you have to call a room service for minibar refill as they don't do autorefill when cleaning

there is 24 hour room service which is amazing for late nights

gloria from room service was probably one of the rudest, condescending people i ve ever encountered

had room service lunch and no one came to take the plates away

room service was extremely fast and the food was very tasty

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

and the night time room service food was not

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

available for different ages, the facilities, in general, are in good condition, the beach and pools were excellent, we were impressed with the maya mall

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

with your family - sargassum on the beach was a pain in the a* - they had workers close to the pool doing noise

at the beach's buffet were excellent, and so were the staff at the kids club (which they call barcy club)

we loved! barceló maya… the beach was the best place for our little kids

the food was amazing especially the room service items i was very pleased especially with the pasta and seafood

until after 6 pm and they had the audacity to give me a room that had unmade beds and left over room service

we much rather have door from the snack bar by the pool or room service

was impossible to reach room service or reception over the phone

room service did not exist, i called three times and they did not answer me. really bad.

kids pool could do with some shade

more food options little music in pool area the sargasso

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

pool could do with some shade

powerloss, wifi down, bathrooms without toilet paper or or even lights

bar service closed at 5pm

ferring to reviews below), but after while i started to see

all the basic amenities are covered, plus wifi, three or four great places to eat and drink

though

phone in room did not work and app/site to order room service never worked

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

room service food is absolutely horrible

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

breakfast til late night room service the foods offered were varied and delicious

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

we loved the daily volleyball games in the pool and getting to know other travelers

pool and other amenities, staff

ts) - defect hot pool

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

rooms, breakfast, pool, welcome drinks are quite prestigious

great breakfast and clean facilities allowed us to relax

verry nice host nice pool great breakfast...

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

drinks came fast and room service was very attentive

room service food was not good

love the 24hr room service

make sure you bring your tip because the staff definitely deserves it from the bell hop to the room service

dresser -urine stain in the tub -telephone did not work

we tried every restaurant plus room service

room service breakfast was fine. we live in akumal so location was perfect.

staff, pools, service, local host, room, room service, spa tub, views, design and decor

app that you can use to order room service did not always work and did not have coffee as an option

everywhere was amazing, with four different restaurants and a daily buffet, plus unlimited 24/7 room service there is nothing to complain about

service sucks , room service and rooms , are terrible.

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest-rooms are just not answered

loved the adult & the secret pool, fernando and armin were great

great buffet for breakfast and every other meal. nice grounds with pathways winding through the

the breakfast buffet was fair,

room service food was terrible

the sports bar, but be prepared to wait an hour for your food), there are some charges related to room service, the alcohol was cheap and watered down, it's definitely not top shelf

are going to be dehydrated from extreme diarrhea) or even ginger ale and crackers without a $20 room service charge when you can't leave the room

p: stop at

they charge 15 dollars for room service at an all inclusive resort

also if you ordered room service late there was no one available to collect the dirty dishes or to call

the wings are a must try from room service, you can arrange for free transport from the airport

honestly very hard to fault this hotel, but if i had to pick one thing i would say the room service food is not the same standard as the restaurants there

food,excellent staff,especially the butlers,good room service

their private butlers are really helpful and their restaurants and room service menus are also great quality

room service doesn t work properly

nicely maintained, clean, room service prompt, lots of activities 4 night stay not enough.

things in our room did not work

one for room service and the jacuzzi setting in bath)

mini bar and room service selections were a little sparse

the food (breakfast and dinner) was great, and it was very convenient to have the restaurant onsite

they also serve delicious food for their dinner and breakfast options

you can hear a lot of birds and other animals around when you relax at the pool

pool for kids

ampoline, slide etc

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

eaning, changing of trash with toilet paper in it) at all

stayed 4 nights),

good room service. great location!

room service

were comfortable and room service was on point on a daily basis

the room service, buffets, and the seafood dinner are the worst i've had

restaurant downstairs was great & close to room made our vacation extra special, not to mention room service

room service is also a $5 fee, unless you upgrade

you had to pay for room service, i thought it was all inclusive

room service could use some fine tuning

the fact that 24hr room service is available and included in the price was really helpful especially when we got in

request room service and it took 2 hours almost and breakfast was cold already, one time request rice and

of access - drinks, snacks, room service, transportation, butler even made reservations for us

the room service is 24 hours but there is a menu but honestly the food portions are small but anyway

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

- the room service would take from 1 to 3 hours but they apologized and explained it was due to extreme

there are fancy restaurants, walk-in restaurants, a cafe with to go items, buffets, 24/7 room service, food carts at the main pool, and snacks at the roof top pool

room service selection

service at restaurants and especially at cayuco restaurant was very very slow food we ordered to room service came after 100-120mins a ladie at front desk when we went to book a photo shooting was

room service took quite long i had to wait ca

poor wifi connection

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

wi-fi reception a bit shaky

t the hosts offered that we could lig on to their private wifi)

she provides a very affordable laundry service and there is a cute cafe downstairs

everything room service was great

room service was prompt at breakfast time and the food was well prepared

i ordered from room service and theres a limit on how much you can order

room service was really slow

the room service

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

�xW

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

free parking

the on site restaurant and bar are great and it's not a long walk into the town

bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

each summer we bring the kids and watch the turtles nest

even the most loyal meat eaters

room service is provided by the lunch restaurant, so no escape there

would have liked some more food options on the room service menu. that's about it. ;)

inside all the restaurants, and the servers on the beaches, all the chefs in the kitchens, room service staffs and the taco truck staff, who made our stay the best experience in an all

t they do have non-plant based options if you need them) the room service is 24 hours

and you don't have much choice in food for room service it always the same thing

wish we proactively were informed about the free room service option

room service great

the room service menu could've been better with more options for kids

room service is fast, though food choices are limited and comes cold

amazing territory; excellent beach parking location is great

of playa del carmen's 5th avenue

beach is beautiful and bar services around are very good

amenities, resort lay-out, good food with a lot of variety, and attentive bar and restaurant staff

tside of some of the a la carte restaurants) were my room and the sports bar next door

room service, staff, restaurants, facilities looked elegant, all you can drink and eat, beach side

the room service food after hours is not very tasty and one night it took almost 2 hours to arrive

we loved sitting on the balcony in the morning, and room service was fast and delicious

of food, friendlyness of stuff, great service and hospitality, room service, location at the beach

from; room service, breakfast, lunch, pool side service

i went to reception and the money was there as the room service employee (luceli) took it to them

the staff very nice, polite and helpful, the waiters from the pool the best like manuel and lupe gimenez

i was annoyed that the kids club said it was open every day, but it wasn't

& spa not available

and they could do an earlier show for the kids, take after sandos caracol maybe

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and jacuzzi only a few meters from the sea

we used the spa for a swedish massage, it was amazing

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

this hotel offers great service and excellent buffet breakfast. will definitely return!

room service was was also very good

wifi was very good

good wifi for working remotely

pool awesome well maintained

excellent wifi, quiet and pleasant to work by the pool

there is no room service (food): a 5 star hotel requires it 2) the beach is very small (10-15 mt deep) and (*) however, they had closed the casino and didn t offer room service because of covid (-)overall not exactly all inclusive, hard to move around no availability for restaurants no room service, charge for towels size of drinks buffet food never (-)restaurants were not good. japanese restaurant was only good one. no room service.

the snack bar was convenient

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

they had a great kids program

gym was excellent

ferry right next to you, small pool, smell of mold, everything was always wet.

great pool area, very good restaurants, great staff. nice rooms

also there was many people slip on the pool area due to

pool was dirty

food in main pool restaurants is super tasty, room service super fast

room service is available 24 hours and we tried all the restaurants except one

room service was slow

the pool, the size of the hotel

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

small shallow pool

room cleaning every day was good wish the pool looked a little cleaner maybe it was the rain

center of everything, excellent pool, 20 meters from the ocean. all was ecellent.

the pool is small but nice and refreshing

the pool area looks beautiful. it is very clean with room service every day.

no room service, or wake up calls, but hey, we were on vacation

pool area and pool were great

great pool too

a very appealing pool gave great ambience

room service was daily

the room is very big and clean, the bed is very comfortable, wifi connection is very good, and the bathroom is very clean

wifi in the room was awful

kids screaming and running in the halls at night

kids running around the pool and very noisy after 9:30 pm and before 9 am

but enough far not to hear noise), friendly stuff, cleaning and fresh towels every day, good wifi

wifi was spotty

wifi wasn't working in the rooms during my stay, so i had to take my computer down to the lobby

the wifi was spotty at times but, worked well enough

distance to everything, the beach, walmart, convenience store, laundry, the fifth avenue i mean to everything

the wifi signal doesn t reach the rooms properly, but honestly it was a perfect way to disconnect

no wifi in room

it's a shame the wifi doesn't work everywhere.

the bathroom was in need of a refresh. wifi was not great.

the location was great and right on the beach, very clean, helpful staff and a great little pool