away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

phone in room did not work and app/site to order room service never worked

room service food is absolutely horrible

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

breakfast til late night room service the foods offered were varied and delicious

without beach shoes, there is a clear risk of injury

ts) - defect hot pool

pool and other amenities, staff

vegetarian choices are limited shade next to pool is rare

drinks came fast and room service was very attentive

the hospitality, the room service was unbelievable..

or outdoor seating which we feel would be a good idea given the current pandemic, an expanded room service and restaurant breakfast & lunch menu

dresser -urine stain in the tub -telephone did not work

personal concierge, excellent food, restaurants, room service, and staff

room service is not to be missed as it s restaurant quality dining to the comfort of your balcony

we tried every restaurant plus room service

everywhere was amazing, with four different restaurants and a daily buffet, plus unlimited 24/7 room service there is nothing to complain about

great room service 24hrs a day

app that you can use to order room service did not always work and did not have coffee as an option

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest-rooms are just not answered

service sucks , room service and rooms , are terrible.

great buffet for breakfast and every other meal. nice grounds with pathways winding through the

and their system of golf carts does not attend the needs of everyone

breakfast was good,lunch was good

the huts have a very nice and have cool decoration , beds are also ok and you have free wifi everywhere

were very few positives to the property, but there was working wifi and the area is pretty

on the xpu ha sandy beach - good choice for a low cost holiday or short stay with backpack - wifi free of charge - simple but

fruit, large comfortable bed with mosquito net, stylish cabanas, friendly and helpful staff, parking, good facilities that get cleaned regularly (they must have improved this as there was a

ferring to reviews below), but after while i started to see

the sports bar, but be prepared to wait an hour for your food), there are some charges related to room service, the alcohol was cheap and watered down, it's definitely not top shelf

they charge 15 dollars for room service at an all inclusive resort

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

room service food was terrible

p: stop at

room service is good but a little bit slow

honestly very hard to fault this hotel, but if i had to pick one thing i would say the room service food is not the same standard as the restaurants there

the wings are a must try from room service, you can arrange for free transport from the airport

for example, lobster in room service was previously included and the chic cabaret show too

their private butlers are really helpful and their restaurants and room service menus are also great quality

more food options little music in pool area the sargasso

maintenance issues at the pool and some paint in room

kids pool could do with some shade

there are millions of places to go and party and have kids run around

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

things in our room did not work

room service and the italian restaurant were outstanding

one for room service and the jacuzzi setting in bath)

was a solid 8 but not very popular with the vegetarians in my group they don t have a good room service system because the massive amount of people and the long distances inside the

tv was hard to manage for ordering room service, it did not work

was impossible to reach room service or reception over the phone

we much rather have door from the snack bar by the pool or room service

the food was amazing especially the room service items i was very pleased especially with the pasta and seafood

room service did not exist, i called three times and they did not answer me. really bad.

until after 6 pm and they had the audacity to give me a room that had unmade beds and left over room service

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

breakfast was just okay unless you got a omelet cooked which was pretty dang good

at the beach's buffet were excellent, and so were the staff at the kids club (which they call barcy club)

the place is clean and the spa is very nice

resort was absolutely stunning, lots for the kids to do

the pool is so pretty, there are toys and playground for the kids and you can enjoy peace and calmness

in midst of nature - very friendly owners and staff - amazing food - lovely pool - play area for kids

cabaña, we loved relaxing in the hammocks on the porch, overlooking the amazing pool, whilst the kids splashed about

wifi slowly

the food (breakfast and dinner) was great, and it was very convenient to have the restaurant onsite

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

stayed 4 nights),

eaning, changing of trash with toilet paper in it) at all

room service

good room service. great location!

of the staff can be improved, for example: prepare change & pin for the payment when delivering room service, so they don t have to walk back again and again

of the hotel

D�c

room service is good

m), swimming pools, pool with bar, large room, beds

poor - nothing happens unless you ask the staff at least three times

i called two times for them to clean the room and had to keep calling to get the plates of from room

restaurants, in lobby, room service, etc

we order room service which was and we sat down at three different restaurants to eat

we had room service one evening only around midnight and that was ok but that was expected since is simple

has smart tv and wifi

t the hosts offered that we could lig on to their private wifi)

poor wifi connection

she provides a very affordable laundry service and there is a cute cafe downstairs

the wifi was slow in my room. thats the only negativ point.

room service was really slow

had a nice tropical feel with loads of iguanas roaming around - room service good and prompt

the beach staff were really helpful and friendly, excellent room service and a good selection of restaurants

room service was prompt at breakfast time and the food was well prepared

everything room service was great

room service was good. the staff was very polite

restaurants all inclusive with good food, rooms are ok with great room service, good food around the pools, great cocktails selection and corona/ modelo beer

and if you did not have a reservation you had to wait over 2 hours so we were stuck with room service a few times

you have to call a room service for minibar refill as they don't do autorefill when cleaning

gloria from room service was probably one of the rudest, condescending people i ve ever encountered

) and for our 'giraffe' room the wifi was fantastic

property has an on-site restaurant and bar

the on site restaurant and bar are great and it's not a long walk into the town

no wifi , hard bed

free parking

4 restaurants, sushi bar & 24 hour snack bar

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

and the night time room service food was not

room service was extremely fast and the food was very tasty

had room service lunch and no one came to take the plates away

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

there is no room service (food): a 5 star hotel requires it 2) the beach is very small (10-15 mt deep) and (*) however, they had closed the casino and didn t offer room service because of covid (-)overall not exactly all inclusive, hard to move around no availability for restaurants no room service, charge for towels size of drinks buffet food never (-)restaurants were not good. japanese restaurant was only good one. no room service.

there were some questionable words/lyrics with little kids around

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

the bahia kids club was amazing

room service is available 24 hours and we tried all the restaurants except one

room service was slow

food in main pool restaurants is super tasty, room service super fast

breakfast was phenomenal with a wide selection of vegan, gluten free, healthy and local cuisines

breakfast is ridiculously amazing - chilaquiles made to order

service and room service was horrible

tissue paper ended, room service cleaned and did not replace it

room service when we arrived was horrible

food from room service wasn t great but it was included in the price and 24-hours so it s hard to complain

very comfortable beds, tranquil swimming pool

pool is amazing

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

we d try calling room service there was never an answer

they tried to charge me for room service but i refused to pay for it

the room service, buffets, and the seafood dinner are the worst i've had

you had to pay for room service, i thought it was all inclusive

restaurant downstairs was great & close to room made our vacation extra special, not to mention room service

of access - drinks, snacks, room service, transportation, butler even made reservations for us

kids had no trouble finding pizza, burgers, chicken nuggets or ordering amazing french toast via room service

the fact that 24hr room service is available and included in the price was really helpful especially when we got in

room service could use some fine tuning

the room service is 24 hours but there is a menu but honestly the food portions are small but anyway

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

room service selection

:30pm)

this was also the first all-inclusive where the food was top notch, tasting menus, even the room service dining

room service took quite long i had to wait ca

room service all fun inclusive kind staffs bathing facilities

everywhere but we did get one staff member who decided a new rule is that they don t offer room service anymore

staff, free breakfast, room service, amenities,

od, drinks, etc) and not 25% of the value of the order, is a bit excessive

you should charge a fix amount for the room service

no phone in a room, no room service

the daily housekeeping and room service/breakfast were a luxurious touch

great breakfast

breakfast is brought to your room each morning and is lovely

the property is very secure and has it's own parking spaces for guests

breakfast was lovely

i ordered room service because i was feeling sick my first day, i waited nearly 2 hours but it never arrived

front way too small room service was problematic-app and phone for room service did not work

the staff, the atmosphere, the cleanliness, the service, the room service every morning

there was limited staff available and room service was only available to change towels etc when you demanded it

room service was not swift took about an hour or so before the food came but everything was

the room service always tok 40-60 minutes

room service particularly bad on this point

and so many healthy options at their four restaurants, full service cafe, taco truck, and room service

if you really want to loose some weight you d better use room service

room service is provided by the lunch restaurant, so no escape there

and you don't have much choice in food for room service it always the same thing

wish we proactively were informed about the free room service option

room service great

the room service menu could've been better with more options for kids

beach and pool accommodation. food was great. everything close

amenities, resort lay-out, good food with a lot of variety, and attentive bar and restaurant staff

of playa del carmen's 5th avenue

as a family with a 2 and 6 year old we were located very close to the theatre and bar which was loud when trying to get the children to bed

my trip to the spa was quite refreshing and relaxing

also, we ordered room service for breakfast and the entire order was wrong

room service was amazing

attention, authentic brand drinks, service, room service, tub in room, beautiful clean beach, the peace being adults

r drinks and snacks) and dinner, all meals

excellent. the room service was superb.

i went to reception and the money was there as the room service employee (luceli) took it to them

crazy drinkers but if we wanted a mimosa at breakfast or a drink before lunch only the lobby bar opened didn't open until 11am on the other end of the resort and then the pool bar didn't open

the only real ac is in the spa and the gift shop

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

sometimes music around the pool was quite loud, but it wasn't very uncomfortable

5 hrs every morning for room service to bring breakfast, so order

the room service food was the worst

room service could be a tad more attentive

were promised an anniversary breakfast room service but we didn t get it and when we asked about it the front desk said nobody notated

clean room, room service was great, swim out pool room was very nice

this hotel offers great service and excellent buffet breakfast. will definitely return!

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

we used the spa for a swedish massage, it was amazing

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

room service was was also very good

wifi was very good

the pool was super nice and it felt like a little oasis

wifi is accessible and you can ask the host for recommendations on food, places to go and even

apartment cleanliness was superb, beautiful grounds and sparkly pool

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

ferry right next to you, small pool, smell of mold, everything was always wet.

pool was dirty

great pool area, very good restaurants, great staff. nice rooms