ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest-rooms are just not answered

service sucks , room service and rooms , are terrible.

the pool was clean and huge

the breakfast buffet was fair,

great buffet for breakfast and every other meal. nice grounds with pathways winding through the

room service food was terrible

p: stop at

the sports bar, but be prepared to wait an hour for your food), there are some charges related to room service, the alcohol was cheap and watered down, it's definitely not top shelf

they charge 15 dollars for room service at an all inclusive resort

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

room service is good but a little bit slow

room service food pretty terrible beach disappointingb

their private butlers are really helpful and their restaurants and room service menus are also great quality

food,excellent staff,especially the butlers,good room service

for example, lobster in room service was previously included and the chic cabaret show too

great room service 24hrs a day

house keeping did not replenish amenities everyday and room service took a little long.

food could be better, room service very disappointing, long waits for food and drinks at pool

we tried every restaurant plus room service

everywhere was amazing, with four different restaurants and a daily buffet, plus unlimited 24/7 room service there is nothing to complain about

the present breakfast & lunch menu options

personal concierge, excellent food, restaurants, room service, and staff

ly in the bathroom/ needed to order room service -switched my name with my friends -they kept calling her to apologize instead off me

make sure you bring your tip because the staff definitely deserves it from the bell hop to the room service

the hospitality, the room service was unbelievable..

one for room service and the jacuzzi setting in bath)

room service and the italian restaurant were outstanding

nicely maintained, clean, room service prompt, lots of activities 4 night stay not enough.

tv was hard to manage for ordering room service, it did not work

wish room service menu would have been more expansive

breakfast til late night room service the foods offered were varied and delicious

breakfast til late night room service the foods offered were varied and delicious

vegetarian choices are limited shade next to pool is rare

plenty of lounge chairs by the pool and on the beach

we loved the daily volleyball games in the pool and getting to know other travelers

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

verry nice host nice pool great breakfast...

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

rooms, breakfast, pool, welcome drinks are quite prestigious

rooms, breakfast, pool, welcome drinks are quite prestigious

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

room service food is absolutely horrible

phone in room did not work and app/site to order room service never worked

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

they also serve delicious food for their dinner and breakfast options

best breakfast as well with yoghurt, fresh fruit, you can choose either eggs or avocado toas with tomato

the wifi was a little slow in our villa but good elsewhere.

ampoline, slide etc

car parking close to the cabana

though

were very few positives to the property, but there was working wifi and the area is pretty

the huts have a very nice and have cool decoration , beds are also ok and you have free wifi everywhere

fruit, large comfortable bed with mosquito net, stylish cabanas, friendly and helpful staff, parking, good facilities that get cleaned regularly (they must have improved this as there was a

ferring to reviews below), but after while i started to see

stayed 4 nights),

good room service. great location!

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

eaning, changing of trash with toilet paper in it) at all

room service

more food options little music in pool area the sargasso

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

pool could do with some shade

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

wi-fi reception a bit shaky

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

has smart tv and wifi

t the hosts offered that we could lig on to their private wifi)

she provides a very affordable laundry service and there is a cute cafe downstairs

we were so happy with the selection of restaurants, 24 hour room service, and mini bar that were all-included

everything room service was great

the ' secret box' was so nice for room service- no having to get dressed

the room service food was ok

room service was prompt at breakfast time and the food was well prepared

free parking

) and for our 'giraffe' room the wifi was fantastic

strong wifi conection

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

each summer we bring the kids and watch the turtles nest

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

food very plain, watered drinks, uncharming pool area, lack of sunbeds

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

breakfast was just okay unless you got a omelet cooked which was pretty dang good

kids still slept fine in them though

big with so much to do, very family friendly there is a bus that picks ups and drops off at each barcelo hotel and it was a double decker which ran about every 10-15 mins until 1 or 2am daily

resort was absolutely stunning, lots for the kids to do

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

until after 6 pm and they had the audacity to give me a room that had unmade beds and left over room service

was impossible to reach room service or reception over the phone

the food was amazing especially the room service items i was very pleased especially with the pasta and seafood

we much rather have door from the snack bar by the pool or room service

room service did not exist, i called three times and they did not answer me. really bad.

mfortable and large), room service, view out of balcony on dolphinarium

of the staff can be improved, for example: prepare change & pin for the payment when delivering room service, so they don t have to walk back again and again

��Y

of the hotel

room service is good

the room service was great, the private check-in service was very quick and informative with a glass of

poor - nothing happens unless you ask the staff at least three times

room service never picked up the phone, restaurants not open when we checked in mid afternoon for a

we had room service one evening only around midnight and that was ok but that was expected since is simple

restaurants, in lobby, room service, etc

there is no room service (food): a 5 star hotel requires it 2) the beach is very small (10-15 mt deep) and (*) however, they had closed the casino and didn t offer room service because of covid (-)overall not exactly all inclusive, hard to move around no availability for restaurants no room service, charge for towels size of drinks buffet food never (-)restaurants were not good. japanese restaurant was only good one. no room service.

the bahia kids club was amazing

all the pools had entertainment

met jose at the iguana bar

i love d water park and the pool. my kids love it

you have to call a room service for minibar refill as they don't do autorefill when cleaning

restaurants all inclusive with good food, rooms are ok with great room service, good food around the pools, great cocktails selection and corona/ modelo beer

and if you did not have a reservation you had to wait over 2 hours so we were stuck with room service a few times

room service was good. the staff was very polite

gloria from room service was probably one of the rudest, condescending people i ve ever encountered

had room service lunch and no one came to take the plates away

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

and the night time room service food was not

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

room service was extremely fast and the food was very tasty

room service is available 24 hours and we tried all the restaurants except one

room service was slow

food in main pool restaurants is super tasty, room service super fast

breakfast was phenomenal with a wide selection of vegan, gluten free, healthy and local cuisines

breakfast is ridiculously amazing - chilaquiles made to order

service and room service was horrible

tissue paper ended, room service cleaned and did not replace it

room service when we arrived was horrible

food from room service wasn t great but it was included in the price and 24-hours so it s hard to complain

very comfortable beds, tranquil swimming pool

pool is amazing

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the room service forgot to clean my room one day and left the key to another room inside our daughter's

od, drinks, etc) and not 25% of the value of the order, is a bit excessive

room service is available

u have to try the coconut shrimp

no phone in a room, no room service

the daily housekeeping and room service/breakfast were a luxurious touch

parking on the property was secure

ready to help in any way, from providing daily breakfasts, laundry, taxi service and all that

breakfast was lovely

d for us enough) and marisa was a great host

there was limited staff available and room service was only available to change towels etc when you demanded it

of opportunity in taking room service orders

the staff, the atmosphere, the cleanliness, the service, the room service every morning

i ordered room service because i was feeling sick my first day, i waited nearly 2 hours but it never arrived

room service was not swift took about an hour or so before the food came but everything was

room service is also a $5 fee, unless you upgrade

the room service, buffets, and the seafood dinner are the worst i've had

we d try calling room service there was never an answer

they tried to charge me for room service but i refused to pay for it

restaurant downstairs was great & close to room made our vacation extra special, not to mention room service

kids had no trouble finding pizza, burgers, chicken nuggets or ordering amazing french toast via room service

excellent in room

i loved that the parks are included in the stay room service 24/7 beautiful hotel

room service

of access - drinks, snacks, room service, transportation, butler even made reservations for us

t it was excellent)

5 hrs every morning for room service to bring breakfast, so order

the room service food was the worst

room service excellent

clean room, room service was great, swim out pool room was very nice

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

there are fancy restaurants, walk-in restaurants, a cafe with to go items, buffets, 24/7 room service, food carts at the main pool, and snacks at the roof top pool

room service and mercado san juan are really good too

this was also the first all-inclusive where the food was top notch, tasting menus, even the room service dining

room service selection

we decided to get room service after our return from xplor fuego

inside all the restaurants, and the servers on the beaches, all the chefs in the kitchens, room service staffs and the taco truck staff, who made our stay the best experience in an all

t they do have non-plant based options if you need them) the room service is 24 hours

the list goes on though with the su casa hostesses & servers, the vegan tacos staff, room service staff, the room cleaning/turn down service staff and nomadic guides

would have liked some more food options on the room service menu. that's about it. ;)

delicious, i am not vegan but i like health food and enjoyed every meal

room service available for free basically from the time you wakeup til you go to bed, not sure

the room service menu could've been better with more options for kids

and you don't have much choice in food for room service it always the same thing

wish we proactively were informed about the free room service option

of playa del carmen's 5th avenue

beach and pool accommodation. food was great. everything close

beach is beautiful and bar services around are very good

10 min by taxi), the hotel features a lot to do, a lovely pool which is spacious and a beach with plenty of palapas to chill and relax

the staff is fantastic: they bring you drinks to your sun chairs in the beach or pool very kindly

room service, staff, restaurants, facilities looked elegant, all you can drink and eat, beach side

we loved sitting on the balcony in the morning, and room service was fast and delicious

from; room service, breakfast, lunch, pool side service

attention, authentic brand drinks, service, room service, tub in room, beautiful clean beach, the peace being adults

room service was amazing

i went to reception and the money was there as the room service employee (luceli) took it to them

several pools

the staff very nice, polite and helpful, the waiters from the pool the best like manuel and lupe gimenez

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

kids club is recommend for those who are traveling with kids to keep them occupy with a care taker

this hotel offers great service and excellent buffet breakfast. will definitely return!

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

we used the spa for a swedish massage, it was amazing

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

friendly staff, great room service

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

the pool was wonderful as well and the room was wonderfully decorated

pool and personal were superior and friendly.

4 swimming pools, great garden, nice spa area

room service was was also very good

pool area is super nice, and definitely enjoyable to all guest

the pool and internet/wifi slow and drops a lot

very clean, good comfy beds, good pressure in shower, good facilities, nice pool

wifi is accessible and you can ask the host for recommendations on food, places to go and even

km) and the beach

free wifi in the rooms was a welcome luxury after not having any on earlier stops in our trip and free

m) * speedy and reliable wifi

wifi was weak and did not work well

whole stay was spoiled by their wifi

pool hours too short

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

great pool area, very good restaurants, great staff. nice rooms

gym was excellent

pool volleyball games were great fun and got us talking to other guests