good room service. great location!

eaning, changing of trash with toilet paper in it) at all

room service

stayed 4 nights),

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

has smart tv and wifi

she provides a very affordable laundry service and there is a cute cafe downstairs

t the hosts offered that we could lig on to their private wifi)

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

wi-fi reception a bit shaky

the room service food was ok

everything room service was great

we were so happy with the selection of restaurants, 24 hour room service, and mini bar that were all-included

the ' secret box' was so nice for room service- no having to get dressed

the room service

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

food very plain, watered drinks, uncharming pool area, lack of sunbeds

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

secure parking

�V

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

wifi in the tent was quite poor

better wifi connection in the huts is needed

the family makes sure you do not need for anything, they offer the freshest breakfast, dinner and cocktails you can imagine and total peace and quiet

in midst of nature - very friendly owners and staff - amazing food - lovely pool - play area for kids (trampoline, slide etc

private hammocks and private parking for each cabana

best breakfast as well with yoghurt, fresh fruit, you can choose either eggs or avocado toas with tomato

breakfast was excellent

room service and the italian restaurant were outstanding

things in our room did not work

was a solid 8 but not very popular with the vegetarians in my group they don t have a good room service system because the massive amount of people and the long distances inside the

tv was hard to manage for ordering room service, it did not work

one for room service and the jacuzzi setting in bath)

their private butlers are really helpful and their restaurants and room service menus are also great quality

options for room service are a bit limited if you have dietary restrictions- in my case being pescatarian there

room service food pretty terrible beach disappointingb

room service is good but a little bit slow

honestly very hard to fault this hotel, but if i had to pick one thing i would say the room service food is not the same standard as the restaurants there

they charge 15 dollars for room service at an all inclusive resort

the sports bar, but be prepared to wait an hour for your food), there are some charges related to room service, the alcohol was cheap and watered down, it's definitely not top shelf

p: stop at

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

room service food was terrible

there is no room service (food): a 5 star hotel requires it 2) the beach is very small (10-15 mt deep) and (*) however, they had closed the casino and didn t offer room service because of covid (-)overall not exactly all inclusive, hard to move around no availability for restaurants no room service, charge for towels size of drinks buffet food never (-)restaurants were not good. japanese restaurant was only good one. no room service.

met jose at the iguana bar

good food. good staff. many activities/shows for kids.

and there is also a small bar where you can get any drinks that you want

our kids loved seeing the families of coatis and iguanas roaming happily around the grounds, and the

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest-rooms are just not answered

service sucks , room service and rooms , are terrible.

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love animals and nature this is the most at nature i felt in all the resorts

staff is really nice and friendly - they did their best to help us with early check in and late check out, which was great

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really nice white sand beach right in front of the hotel

food in main pool restaurants is super tasty, room service super fast

room service was slow

room service is available 24 hours and we tried all the restaurants except one

breakfast is ridiculously amazing - chilaquiles made to order

breakfast is the best we ve ever seen, staff is super friendly, everyone is smiling and ready to

she was told room service is closed and they had chips

i love the room service option

not everybody could speak english, we called room service and they didn t understand what we wanted to order

tissue paper ended, room service cleaned and did not replace it

room service breakfast was fine. we live in akumal so location was perfect.

great room service 24hrs a day

everywhere was amazing, with four different restaurants and a daily buffet, plus unlimited 24/7 room service there is nothing to complain about

we tried every restaurant plus room service

food could be better, room service very disappointing, long waits for food and drinks at pool

drinks came fast and room service was very attentive

or outdoor seating which we feel would be a good idea given the current pandemic, an expanded room service and restaurant breakfast & lunch menu

room service food was not good

the hospitality, the room service was unbelievable..

personal concierge, excellent food, restaurants, room service, and staff

breakfast til late night room service the foods offered were varied and delicious

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

vegetarian choices are limited shade next to pool is rare

ts) - defect hot pool

we loved the daily volleyball games in the pool and getting to know other travelers

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

room service food is absolutely horrible

phone in room did not work and app/site to order room service never worked

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

rooms, breakfast, pool, welcome drinks are quite prestigious

great breakfast and clean facilities allowed us to relax

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

verry nice host nice pool great breakfast...

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

pool is amazing

food at the bar was excellent

all the basic amenities are covered, plus wifi, three or four great places to eat and drink

on the xpu ha sandy beach - good choice for a low cost holiday or short stay with backpack - wifi free of charge - simple but

firstly, i thought the bar staff/waiters were rude at first

were very few positives to the property, but there was working wifi and the area is pretty

maintenance issues at the pool and some paint in room

there are millions of places to go and party and have kids run around

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

there are millions of places to go and party and have kids run around

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

until after 6 pm and they had the audacity to give me a room that had unmade beds and left over room service

was impossible to reach room service or reception over the phone

room service did not exist, i called three times and they did not answer me. really bad.

we much rather have door from the snack bar by the pool or room service

the food was amazing especially the room service items i was very pleased especially with the pasta and seafood

breakfast was exceptional

big with so much to do, very family friendly there is a bus that picks ups and drops off at each barcelo hotel and it was a double decker which ran about every 10-15 mins until 1 or 2am daily

breakfast buffet was always a hit it was standard american food with other international options,

at the beach's buffet were excellent, and so were the staff at the kids club (which they call barcy club)

the place is clean and the spa is very nice

room service is good

m), swimming pools, pool with bar, large room, beds

of the hotel

mfortable and large), room service, view out of balcony on dolphinarium

of the staff can be improved, for example: prepare change & pin for the payment when delivering room service, so they don t have to walk back again and again

the room service was great, the private check-in service was very quick and informative with a glass of

poor - nothing happens unless you ask the staff at least three times

i called two times for them to clean the room and had to keep calling to get the plates of from room

we had room service one evening only around midnight and that was ok but that was expected since is simple

restaurants, in lobby, room service, etc

there is 24 hour room service which is amazing for late nights

room service was great

restaurants all inclusive with good food, rooms are ok with great room service, good food around the pools, great cocktails selection and corona/ modelo beer

and if you did not have a reservation you had to wait over 2 hours so we were stuck with room service a few times

room service was good. the staff was very polite

and the night time room service food was not

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

room service was extremely fast and the food was very tasty

had room service lunch and no one came to take the plates away

the room service forgot to clean my room one day and left the key to another room inside our daughter's

od, drinks, etc) and not 25% of the value of the order, is a bit excessive

room service is available

u have to try the coconut shrimp

no phone in a room, no room service

the daily housekeeping and room service/breakfast were a luxurious touch

parking on the property was secure

ready to help in any way, from providing daily breakfasts, laundry, taxi service and all that

breakfast was lovely

d for us enough) and marisa was a great host

there was limited staff available and room service was only available to change towels etc when you demanded it

of opportunity in taking room service orders

the staff, the atmosphere, the cleanliness, the service, the room service every morning

i ordered room service because i was feeling sick my first day, i waited nearly 2 hours but it never arrived

room service was not swift took about an hour or so before the food came but everything was

clean room, room service was great, swim out pool room was very nice

the room service food was the worst

5 hrs every morning for room service to bring breakfast, so order

were promised an anniversary breakfast room service but we didn t get it and when we asked about it the front desk said nobody notated

at the seaside grill, world cafe, room service, maintenance

friendly staff, great room service

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

the pool was wonderful as well and the room was wonderfully decorated

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

there seemed to be one pool that played louder thumpy music

km) and the beach

free wifi in the rooms was a welcome luxury after not having any on earlier stops in our trip and free

m) * speedy and reliable wifi

whole stay was spoiled by their wifi

wifi was weak and did not work well

you have it, of course) prior to arrival which makes it very easy to have travel questions, room service, activity recommendation, and transportation questions answered quickly and remotely

-- and if you are traveling alone, you'll have to order room service to avoid walking alone in the dark to the restaurant and back at night

free fresh coffee served every morning on patio without ordering room service is a plus

you can order room service that way too

wifi reception was not always strong but it was enjoyable to unplug at times :)

pool, kitchen, kitchen ware that you can use, no real common space to make friends) and the staff is very

there is no kitchen in this hostel.

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

kitchen free drinking water, and fridge available

unfortunately, they don't have a kitchen

the staff was also excellent and very personable -- andrew, frederico, jacob, jose, and room service did a great job and the place was very clean

to everything and perfect if you want to visit different things without wasting time swimming pool is cozy and with nice landscape breakfast at the moment is not available at the

wifi in reception and the breakfast area

excellent breakfast and nice pool

wifi connection is not the best one, sometimes it s not wotking properly

there was no room service and the towels were a bit dirty

there is no phone in the rooms and you only can send whatsapp message for any room service

the food was great, which is not always the case with room service

cosy, comfy with the beds and bedding and spotless - as they were cleaned daily massages provided wifi is great showers

the wifi was spotty

slight downside but not exactly a big deal is that there is no reception or room service after 8pm to 8am and that they don t serve dinner

wifi wasn t great, had to sit close to the door to get a good signal but we were on vacation

nice location, very helpful and friendly staff

the pool, i wished it had been bigger

the kids also loved to play in the hammocks

wifi held up nicely

free breakfast and bikes

richard was always so helpful and happy to chat over our morning coffee and breakfast

breakfast

the bar serves good food and excellent margaritas with a good value happy hour too

think it was more a language barrier than anything as the person who checked me in didn t really speak english so i didn t

the bar has exceptional cocktails made by wonderful bar man

even as a dedicated foodie, the breakfast here stands out as my best meal in mexico

also the restaurant has really nice breakfast

they also have a really nice breakfast spot for the morning

i did not like how room service cleans up the room everyday, i d rather them wait for my visit to be up to clean or

liked that the rooms were clean, ac worked, room service cleaning was done well and front desk was reliable

the toiletries and room service was great

the bar in the place is a little noisy

we went to have a breakfast there

we got parking everyday at one of the four spots off the street

hob but microwave)

room was perfectly set up for 2 adults and 2 kids

nice staff, had a gym

even had a cute kitchenette

room service everyday

wifi wasn't strong enough for me

basic) room, good amenities including pool and restaurant, good value

cleaning every day fridge - we had our own lunch at our balcony next to el captain - very nice breakfast and dinner towels right in the middle between the buzz of pueblo and the way to the beach

the wifi in the room was weak.

they offer the guest a very clean pool, a healthy breakfast, a small bar, lunch available, free bicycles w/baskets & locks, and a

nice, clean, in the centre of the town, all restaurants, shops very easy accessible, with car parking in the front of the hotel

very nicely designed, owned by italians so there ya go, had aperol at the bar for spritz, made my day

water in the shower is running very slow, so taking showers can take a really long time, also the wifi signal in the whole property is poor

free water refills and reliable wifi