there is no room service (food): a 5 star hotel requires it 2) the beach is very small (10-15 mt deep) and (*) however, they had closed the casino and didn t offer room service because of covid (-)overall not exactly all inclusive, hard to move around no availability for restaurants no room service, charge for towels size of drinks buffet food never (-)restaurants were not good. japanese restaurant was only good one. no room service.

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

snack bar was my favorite place

the kids club and family friendliness was impeccable and my daughter loved it

our kids loved seeing the families of coatis and iguanas roaming happily around the grounds, and the

food in main pool restaurants is super tasty, room service super fast

room service is available 24 hours and we tried all the restaurants except one

room service was slow

the breakfast was probably the best food at the hotel

the pool, the size of the hotel

she was told room service is closed and they had chips

i love the room service option

room service when we arrived was horrible

my room downstairs busy traffic with room service people very noise

food from room service wasn t great but it was included in the price and 24-hours so it s hard to complain

very comfortable beds, tranquil swimming pool

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

each summer we bring the kids and watch the turtles nest

the beach staff were really helpful and friendly, excellent room service and a good selection of restaurants

the ' secret box' was so nice for room service- no having to get dressed

we were so happy with the selection of restaurants, 24 hour room service, and mini bar that were all-included

room service was prompt at breakfast time and the food was well prepared

everything room service was great

secure parking

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

free parking

no wifi in the tents, only in main reception/restaurant area which is a bit of a walk from some of the

the wifi was slow in my room. thats the only negativ point.

t the hosts offered that we could lig on to their private wifi)

poor wifi connection

she provides a very affordable laundry service and there is a cute cafe downstairs

wi-fi reception a bit shaky

room service

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

stayed 4 nights),

eaning, changing of trash with toilet paper in it) at all

good room service. great location!

really nice paradise ud83dudc4c vanessa thank you for your hospitality breakfast was delicious and a lot of choices

perfect for family. great and beautiful garden and swimming pool. very nice hosts

we were traveling with four young kids and they had an amazing breakfast prepared for us each day

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore, the organic soap smells incredibly good,

the breakfast and coffee were truly incredible

the room service menu is very limited, basically just some salad

mini bar and room service selections were a little sparse

room service and the italian restaurant were outstanding

was a solid 8 but not very popular with the vegetarians in my group they don t have a good room service system because the massive amount of people and the long distances inside the

one for room service and the jacuzzi setting in bath)

honestly very hard to fault this hotel, but if i had to pick one thing i would say the room service food is not the same standard as the restaurants there

their private butlers are really helpful and their restaurants and room service menus are also great quality

room service is good but a little bit slow

options for room service are a bit limited if you have dietary restrictions- in my case being pescatarian there

room service food pretty terrible beach disappointingb

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

are going to be dehydrated from extreme diarrhea) or even ginger ale and crackers without a $20 room service charge when you can't leave the room

they charge 15 dollars for room service at an all inclusive resort

p: stop at

room service food was terrible

service sucks , room service and rooms , are terrible.

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest-rooms are just not answered

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

staff is really nice and friendly - they did their best to help us with early check in and late check out, which was great

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take you to your room takes 10mins rather than immediate or that the app to book the a

staff, pools, service, local host, room, room service, spa tub, views, design and decor

attention is excellent and restaurant reservations are easy, meals are very exquisite, room service is excellent, massage is highly recommended

house keeping did not replenish amenities everyday and room service took a little long.

food could be better, room service very disappointing, long waits for food and drinks at pool

we tried every restaurant plus room service

od, drinks, etc) and not 25% of the value of the order, is a bit excessive

room service adds 25% to the ticket which is crazy, also attention to the beach

no phone in a room, no room service

the room service forgot to clean my room one day and left the key to another room inside our daughter's

everywhere but we did get one staff member who decided a new rule is that they don t offer room service anymore

the daily housekeeping and room service/breakfast were a luxurious touch

i loved the view from the room, the easy parking, and the fantastic breakfasts to start the day!

our delicious breakfast was always welcome to start each lovely day

also, the wifi was not working for 4 days, we got a small refund for this, which directly went into telcel

there is lots of parking, and we always felt safe and cared for

front way too small room service was problematic-app and phone for room service did not work

i ordered room service because i was feeling sick my first day, i waited nearly 2 hours but it never arrived

of opportunity in taking room service orders

there was limited staff available and room service was only available to change towels etc when you demanded it

room service was not swift took about an hour or so before the food came but everything was

the hospitality, the room service was unbelievable..

drinks came fast and room service was very attentive

personal concierge, excellent food, restaurants, room service, and staff

the present breakfast & lunch menu options

room service

breakfast til late night room service the foods offered were varied and delicious

ts) - defect hot pool

pool and other amenities, staff

without beach shoes, there is a clear risk of injury

vegetarian choices are limited shade next to pool is rare

room service food is absolutely horrible

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

phone in room did not work and app/site to order room service never worked

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

verry nice host nice pool great breakfast...

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

t it was excellent)

5 hrs every morning for room service to bring breakfast, so order

one annoying experience with requesting for room service and it took 2 hours but that was just one time

room service excellent

only thing i would say that needs improvement is room service

firstly, i thought the bar staff/waiters were rude at first

bar service closed at 5pm

on the xpu ha sandy beach - good choice for a low cost holiday or short stay with backpack - wifi free of charge - simple but

ferring to reviews below), but after while i started to see

all the basic amenities are covered, plus wifi, three or four great places to eat and drink

maintenance issues at the pool and some paint in room

there are millions of places to go and party and have kids run around

there are millions of places to go and party and have kids run around

kids pool could do with some shade

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

until after 6 pm and they had the audacity to give me a room that had unmade beds and left over room service

the food was amazing especially the room service items i was very pleased especially with the pasta and seafood

was impossible to reach room service or reception over the phone

we much rather have door from the snack bar by the pool or room service

room service did not exist, i called three times and they did not answer me. really bad.

resort was absolutely stunning, lots for the kids to do

my kids loved the pool

a bad surprise at the bar table

breakfast buffet was always a hit it was standard american food with other international options,

the place is clean and the spa is very nice

friendly staff, great room service

the pool was wonderful as well and the room was wonderfully decorated

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

the pool closed at 8 pm which we thought was a little early

wifi was weak and did not work well

m) * speedy and reliable wifi

the small tv and the wifi is very poor!

affordable * a pleasant walk from both the ruins

whole stay was spoiled by their wifi

of the hotel

of the staff can be improved, for example: prepare change & pin for the payment when delivering room service, so they don t have to walk back again and again

room service is good

mfortable and large), room service, view out of balcony on dolphinarium

|�\

room service never picked up the phone, restaurants not open when we checked in mid afternoon for a

i called two times for them to clean the room and had to keep calling to get the plates of from room

we had room service one evening only around midnight and that was ok but that was expected since is simple

we order room service which was and we sat down at three different restaurants to eat

poor - nothing happens unless you ask the staff at least three times

you can order room service that way too

you have it, of course) prior to arrival which makes it very easy to have travel questions, room service, activity recommendation, and transportation questions answered quickly and remotely

free fresh coffee served every morning on patio without ordering room service is a plus

-- and if you are traveling alone, you'll have to order room service to avoid walking alone in the dark to the restaurant and back at night

the rooms are right next to the beach, the breakfast and bar are delicious, we even got to make a free yoga class and paid massage that were incredible

unfortunately, they don't have a kitchen

there is no kitchen in this hostel.

pool, kitchen, kitchen ware that you can use, no real common space to make friends) and the staff is very

it's cheap but you also get no extra

kitchen free drinking water, and fridge available

there is no phone in the rooms and you only can send whatsapp message for any room service

the food was great, which is not always the case with room service

there was no room service and the towels were a bit dirty

kids didn't like any food except for tortilla during lunch which was okay for them

a perfect, comfortable and clean place especially if you stay with kids

the staff was also excellent and very personable -- andrew, frederico, jacob, jose, and room service did a great job and the place was very clean

there is a pool next to the breakfast area, and breakfast is included in your stay

the wifi was good and we had a great garden with amazing swimming pool just walk out of our bungalow

it overlooked the courtyard and pool area

it was nice to sit by the pool in the evening

slight downside but not exactly a big deal is that there is no reception or room service after 8pm to 8am and that they don t serve dinner

free breakfast a bonus and good value

all the amenities you need and a very good breakfast with fresh fruit every day

parking was easy and safe as you are located off the main road

beach club is 1 min walk away, ans the porch is great to hang out and watch the kids play out front

wifi could be stronger

breakfast was a little small and singlesided, one cup of tea ore coffee, two little slice of a

the free included breakfast was fresh and delicious

the staff were friendly and very helpful, the bar and restaurant were great and the overall vibe of the property was laid back, but fashionably

richard was always so helpful and happy to chat over our morning coffee and breakfast

even as a dedicated foodie, the breakfast here stands out as my best meal in mexico

also the restaurant has really nice breakfast

the bar has exceptional cocktails made by wonderful bar man

they also have a really nice breakfast spot for the morning

i didn t check out the bar in the evening but it looked cool and i think they do live music fridays and saturdays

the toiletries and room service was great

i did not like how room service cleans up the room everyday, i d rather them wait for my visit to be up to clean or

liked that the rooms were clean, ac worked, room service cleaning was done well and front desk was reliable

edraui) where

the wifi was stable

kitchen equipment was very basic, a few extra items such as a peeler, colander, grater and

the upstairs patio is great if you don't want to be near the pool and just want to read or layout in the sun

wifi is very reliable, i work online

the swimming pool was very cold.

we got parking everyday at one of the four spots off the street

room service everyday

wifi wasn't strong enough for me

big room, fast wifi, nice garden and pool, parking lot, kind staff

amazing wifi throughout, comfy bed and pillows, fridge in room, insane water pressure, didn t want to

load spead not

wifi and tv were terrible

plaza with a gym, cafe, and supermarket, plus up the block was a co-working cafe which solved the wifi issue in the room

very hot climate, spa pool suite very nice, grounds,pool, and restaurant very well kept

am, cheese, and a little choice of jam ) should be perfect

isn't much park available and the parking is in front of the hotel, by the street we managed to get the last spot, but i thing it

gloria from room service was probably one of the rudest, condescending people i ve ever encountered

there is 24 hour room service which is amazing for late nights

room service was great

you have to call a room service for minibar refill as they don't do autorefill when cleaning

room service was good. the staff was very polite