had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

had room service lunch and no one came to take the plates away

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

room service was extremely fast and the food was very tasty

and the night time room service food was not

room service was great

you have to call a room service for minibar refill as they don't do autorefill when cleaning

restaurants all inclusive with good food, rooms are ok with great room service, good food around the pools, great cocktails selection and corona/ modelo beer

gloria from room service was probably one of the rudest, condescending people i ve ever encountered

there is 24 hour room service which is amazing for late nights

of the staff can be improved, for example: prepare change & pin for the payment when delivering room service, so they don t have to walk back again and again

of the hotel

room service is good

mfortable and large), room service, view out of balcony on dolphinarium

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the room service was great, the private check-in service was very quick and informative with a glass of

poor - nothing happens unless you ask the staff at least three times

we order room service which was and we sat down at three different restaurants to eat

i called two times for them to clean the room and had to keep calling to get the plates of from room

we had room service one evening only around midnight and that was ok but that was expected since is simple

available for different ages, the facilities, in general, are in good condition, the beach and pools were excellent, we were impressed with the maya mall

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

with your family - sargassum on the beach was a pain in the a* - they had workers close to the pool doing noise

at the beach's buffet were excellent, and so were the staff at the kids club (which they call barcy club)

we loved! barceló maya… the beach was the best place for our little kids

the food was amazing especially the room service items i was very pleased especially with the pasta and seafood

until after 6 pm and they had the audacity to give me a room that had unmade beds and left over room service

we much rather have door from the snack bar by the pool or room service

was impossible to reach room service or reception over the phone

room service did not exist, i called three times and they did not answer me. really bad.

room service

the room service is 24 hours but there is a menu but honestly the food portions are small but anyway

of access - drinks, snacks, room service, transportation, butler even made reservations for us

request room service and it took 2 hours almost and breakfast was cold already, one time request rice and

excellent in room

were comfortable and room service was on point on a daily basis

they tried to charge me for room service but i refused to pay for it

we d try calling room service there was never an answer

room service is also a $5 fee, unless you upgrade

the room service, buffets, and the seafood dinner are the worst i've had

maintenance issues at the pool and some paint in room

there are millions of places to go and party and have kids run around

pool could do with some shade

more food options little music in pool area the sargasso

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

room service all fun inclusive kind staffs bathing facilities

room service took quite long i had to wait ca

room service wants to charge for wine, which is obnoxious especially when you can just walk to a

service at restaurants and especially at cayuco restaurant was very very slow food we ordered to room service came after 100-120mins a ladie at front desk when we went to book a photo shooting was

this was also the first all-inclusive where the food was top notch, tasting menus, even the room service dining

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

though

firstly, i thought the bar staff/waiters were rude at first

bar service closed at 5pm

all the basic amenities are covered, plus wifi, three or four great places to eat and drink

the huts have a very nice and have cool decoration , beds are also ok and you have free wifi everywhere

great pool area, perfect beach, ai facilities at perfection with many bars across the entire area, great

always spots on the beach and around the pool to sit anytime of day

only a/c's areas

bar not stocked up properly

beach and pool accommodation. food was great. everything close

room service was was also very good

the wifi was as advertised, useful in the common areas, but without a repeater, not in your room

but if i had to say something sometimes the wifi would drop in and out from the room

had laundry service as well with fantastic price and as well i had time to stay close to swimming pool, to have coffee and tea for free and to chat with nice people around

the pool and internet/wifi slow and drops a lot

and you don't have much choice in food for room service it always the same thing

the phone in our room never worked, we tried to order room service a few times and gave up

wish we proactively were informed about the free room service option

room service great

l included, even the room service was delicious), there are animal protein options if you like

room service particularly bad on this point

room service is provided by the lunch restaurant, so no escape there

the room service always tok 40-60 minutes

the list goes on though with the su casa hostesses & servers, the vegan tacos staff, room service staff, the room cleaning/turn down service staff and nomadic guides

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

rooms, breakfast, pool, welcome drinks are quite prestigious

rooms, breakfast, pool, welcome drinks are quite prestigious

room service was amazing

also, we ordered room service for breakfast and the entire order was wrong

r drinks and snacks) and dinner, all meals

of food, friendlyness of stuff, great service and hospitality, room service, location at the beach

attention, authentic brand drinks, service, room service, tub in room, beautiful clean beach, the peace being adults

i went to reception and the money was there as the room service employee (luceli) took it to them

i was annoyed that the kids club said it was open every day, but it wasn't

payed 11 days of all inclusive service, after checking out from room at 12am, the food and drink bar service was no longer available

the staff very nice, polite and helpful, the waiters from the pool the best like manuel and lupe gimenez

the only real ac is in the spa and the gift shop

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

this hotel offers great service and excellent buffet breakfast. will definitely return!

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and jacuzzi only a few meters from the sea

we used the spa for a swedish massage, it was amazing

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

distance to everything, the beach, walmart, convenience store, laundry, the fifth avenue i mean to everything

but enough far not to hear noise), friendly stuff, cleaning and fresh towels every day, good wifi

the wifi was spotty at times but, worked well enough

wifi just in lobby

wifi was spotty

no parking , only street parking

the wifi could be better.

everything was according to description and working, including fast wifi in my room and in the hotel patio

wifi works mostly good

c, great wifi, fridge in room

no room service, or wake up calls, but hey, we were on vacation

the pool area looks beautiful. it is very clean with room service every day.

swimming pool was chilly.

great location and beatiful pool

of the amenities they leave in the bathroom a single use head and shoulders shampoo and a tiny bar soap

pool was closed for the day i was there. a lack of comfortable places to sit in the common area.

they have a small pool also

we didn't try the pool but it looked nice

spacious rooms and nice pool

it was nice and quiet and relaxing. it has a pool

phone in room did not work and app/site to order room service never worked

room service food is absolutely horrible

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

pool hours too short

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

pool was dirty

pool volleyball games were great fun and got us talking to other guests

gym was excellent

breakfast til late night room service the foods offered were varied and delicious

ts) - defect hot pool

without beach shoes, there is a clear risk of injury

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

breakfast til late night room service the foods offered were varied and delicious

room service food was not good

personal concierge, excellent food, restaurants, room service, and staff

ly in the bathroom/ needed to order room service -switched my name with my friends -they kept calling her to apologize instead off me

love the 24hr room service

drinks came fast and room service was very attentive

wifi speed is pretty slow in the room, but it s good in the lobby and rooftop swimming pool

they don't seem to do early check in but they will keep your bag and allow you to use the pool so if you'll arrive before

a beautiful adults only boutique hotel located just a few blocks away from the sea

wifi is slow or ineffective inside the room.

the wifi worked well too

location is very convenient with easy parking

parking is secure and easy even for larger vehicles

clean, good bed and shower and a pretty decent wifi

decent hotel in a good location with friendly staff and easy car parking. but could do better.

fast wifi at all rooms spacious rooms

room service was daily

kids running around the pool and very noisy after 9:30 pm and before 9 am

excellent wifi and great location

kids screaming and running in the halls at night

the kids can swim in little pool while you have a drink and or food

good room service

loved the pool and the bar breakfast was amazing staff were awesome and my bed was so comfy

wifi was strong and some people were working remotely

the property has a central location with parking nearby

wifi okay but a little inconsistent

room service was good

no steps in pool. easy to get in but not out of pool.

met some other travellers in the evening by the pool and had a great chat over a bottle of wine

good breakfast and great location if you want to be close to the center and far from

very good , would have apreciate at least 2 items for breakfast pancakes are un expensive