erratic room service

were unable to book breakfast in the restaurant but were offered the chance to have room service

do offer room service and the rooms are clean

cosy, quirky and a lovely place to stay. great wifi!

he was then excellent again providing a very good breakfast

food, breakfast and room service are all excellent

the english breakfast was the best we have ever had which was delivered via room service exactly on time and piping hot

staff were all really friendly and room service came so quickly

no advertised gluten free food on the room service menu

spacious & well appointed room room service meal was great value on site parking & midday check out real

staff great with kids

was lovley and comfortable, kids loved it

double glazing)

they were great with the kids and were generally very flexible and helpful

bathroom every 2 minutes; the tv only worked on some channels - no bbc; the bathroom was dirty; wifi didn't work; breakfast was shambolic and tasteless, not easy for a full english breakfast

small problem with room service we ordered, the menu didn t say it included very spicy sauce and we ordered for my

the pizzas we got from room service were excellent

their prices up because it was graduation week and no real room service options for an early start - would expect

super comfy bed. healthy choices in room service menu

central to durham and great room service

room service was quick

and we had to request more tubs of milk on three occasions for the room, just a couple left by room service,

d just one pack of two biscuits each day)

service could have been better found room door had been left on the latch by room

room service trays were left outside other rooms in the corridor for hours which smelt bad and gave

centrally located, great staff, cheap bar downstairs

reception and bar staff were good

bar food exceptional

food menu extensive and delicious plentiful breakfast

wifi was good and much needed as we were reluctant to use the post-brexit roaming (expensive (+) good wifi, shower,proper bath towels,tea and coffee (-)wifi password in room was wrong

homely traditional pub , lovely beef and pork sandwiches for lunch and fab breakfast the next morning, very friendly landlady and staff , we stayed in the chalets which were

brilliant place to stay, room was extremely clean and spacious, breakfast was top notch and the owners and other staff were really

acomodation of dietary requirements and the room service

50 room service charge for a large tonic water was

we were asked if we want any room service, newspapers or a wake up call

as i travelled alone an option for room service for meals would have been nice.

i then returned early to get some lunch, which was delicious, do some work via the free wifi and then have a quick nap in my car before my long journey home

parking in front of the accommodation

you get the warmth and hospitality of a great b&b with the bonus of a fully stocked bar and excellent restaurant

the bar was super, and the locals were friendly

mb shank and liver with bacon), first night for the bar staff who was really polite

perfect location, free parking, lovely restaurant and dogs allowed, ticked all my boxes!

of an issue with an account not being set up for our room so the room service order had to go on another room which caused a bit confusion but other than that

food lovely and room service very good

room service, me and my partner were getting changed n they knocked on the door n just walked in,

we enjoyed the asian food room service and the breakfast was fantastic too

view was beautiful and the staff on front desk were very helpful and room service was speedy

room was comfortable and quiet and there was plenty of on site parking

free wifi which had a good signal over all the property

hotel was very clean and comfortable and had free parking

wifi not brilliant, think due to weather

15pm and check in was through the bar area

breakfast was served in bedroom

om service our choice) delicious and set us up for the day ahead and plenty of choice, loved the

you can have room service if you wish but we enjoyed having it in the breakfast room

no room service during the day so cups not washed or tea things replenished

the fact that the hotel offers room service was a huge positive for us as well, so we could eat in the privacy of our room

we had a meal delivered by room service

not informed of breakfast times & how a tab would need to be opened to order room service, so had to go to hotel bar to

room service was 10/10 food was hot and cooked really well

was a room service option but no way to actually order this apart from go to reception

was a room service option but no way to actually order this apart from go to reception

i had to stay in my room as i could not get up & down the stairs again, so ordered room service

d good value) food in the restaurant, nice cooked breakfast

lovely decor, ample parking, nice location

the dinner in the hearty hedgehog was delicious and the breakfast choice excellent

the bar was nice we had a few drinks before we went to our party it s such a lovely setting so well

son not a great sleep shower was hard to control speed and temperature would be great to have room service for

all was good, room was a fair walk away, didn t know if there was any room service options

breakfast was excellent value and we even had room service from the thai restaurant which was brilliant

on-site restaurant has great food, and fairly speedy room service delivery

car parking, nice size room with nice view, good thai restaurant with room service, easy travel for durham and

really enjoyed my stay, got room service, used hot tub and felt nice & relaxed after my stay

room service was excellent, the bus was quirky we loved it we were attending my best friends

the breakfast was good it was nice to have room service. the outdoor area was lovely.

breakfast was excellent and very plentiful.

log fire and leather sofas to sink into in the bar area

the room, staff, room service were excellent

no room service

room service and the food was fantastic, really enjoyed it

the menu in the stables restaurant was less comprehensive that the room service one

full english breakfast wasn't nice , room service was late ,

good food at good prices all the staff are welcoming and friendly nothing is too much trouble room service if you so

was all very clean in rooms and in bar area

excellent, loads of parking spaces. beautiful place. great food and a1 staff

parking is exceptional

staff where brilliant, the gentleman who worked it the bar was lovely and very attentive!

how i wish i tried room service out but that s my fault

was really clean, staff were lovely and very helpful, room service was really good and was impressed with the quality of the

room service available-we paid for dinner and it was lovely

we also ate dinner in there once and got room service, food was good

room service order was cold

was that there was no phone in the room (not that we needed it, but if you wanted to call for room service, you were unable to) (+)ground rooms opening onto car parking spaces. staff. room service. bathroom. (+)which was also undercover bar and restaurant really good staff were all lovely and helpful try room service damn good (+)from the conservatory and front of the hotel great for walkers the staff from reception to room service were second to none very friendly and polite and nothing was too much trouble and they (+)room service. quiet. (-)that the restaurant closes so early on a sunday, we were staying obviously and couldn t get room service either as was advised the kitchen closed at 7pm not a lot of options locally at that (-) i did ask for room service after our first night hoping that the plastic cups would be changed and the room would (-)) no phone in the room despite having a room service option (-) room service forgot, did not arrive even after an hour, had to go and ask where it was, after a (-) windows in room would not close properly, could hear music from wedding, room outdated, room service food expensive and not that nice, would not recommend staying at this hotel when much

wifi not great

was comfortable to relax after a nice meal and a busy day we also liked the fact that we had a parking space right outside our door which was most

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of choice, hot food was cooked to order

nit picking though, the hotel was very good value and just regret we didn't have time to try the golf

the room service food was

room service restrant shut at 20:30 we paid extra for a better room but was joined by two doors

couldn't find any staff in the early evening, as we were going to order a room service meal

the impression the use of the spa was included but that s an extra 15pp, for up to 2 hours, room service has a service charge of 5 per

no keys left for male lockers unable to get room service for evening meal unless it was ordered at a designated time of 7

the need to order room service from the bar or reception, no way of doing it from the room.

would have been helpful to be told what time food service ended which included room service.

i m disappointed with room service situation

even sorted room service out when they were extremely busy definitely recommend if you want a great night

room service great

the room was clean and comfortable and the room service was excellent

didn't work for room service so i went to the bar to order and still got charged

i enjoyed how quite is was and the room service was excellent

they don't offer breakfast room service.

one we were overcharged for room service and second had booked a meal for sun night and inquired if possible if could have

loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

easy to find, plenty of parking and friendly staff and customers

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

all good, if anything parking

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

early check in and late check out

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

room service no extra charge

was no room service food on when we got back to the hotel, despite being told from reception we didn't

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

the bathroom is better than other local hotels i looked at and the options for room service would have been useful had i of needed them

food from the restaurant and room service breakfast were both delicious

we were able to get pizzas on room service which worked well

great room service breakfast and excellent restaurant

ud83dude0d the room was clean & comforable, the added bonus of room service & breakfast to the room was perfect for a relaxing sunday morning & again the

ordered room service but found a hair in my burger

bed was extra comfy very quiet hotel staff lovely and amazing room service.

room service unavailable

from room service to waiters who promptly served us with exceptionally well prepared food throughout

code provided did not work), pool area very busy - towels reserving

7.50 charge for room service to over priced

wifi was a bit unpredictable at times in our room

is in the middle of a farm in the middle of nowhere and still it is good, there are cows for kids to

helpful staff good restaurant and outstanding breakfast convenient location by a68 ample parking

breakfast was excellent, whatever you wanted was accommodated for

the rooms are above the restaurant and bar so it can get quite loud.

room service available

room service great

price of room service was mental for what arrived!

downsides were there was no toilet brush in the bathroom, we tried to order room service but were unable to get through, the night menu was unclear as to the sizes of the

in the room didn't work meaning we had to go to reception to speak with someone as we did want room service but had to sit in the bar with a big crowd of stags which was uncomfortable

access to reception from car park lift was a bonus. room service was good

comfy beds,clean and room service great.

drinks for room service ?,

breakfast was room service due to covid but was on time and very nice

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our evening

my expectations, room was lovely, room service food was lovely and really quick

we enjoyed everything although morning room service would of been nice.

the views of the tyne bridge room service staff room

booked out for a private party so no meals available apart from room service

the room service was quick and drinks were ice cold

restaurant which you can have for room service

room service was quick and the food was lovely

staff are friendly and helpful, snacks available to buy at the front desk as well as room service which is handy if you don t want to/can t go out

very modern & staff were lovely. the food was really nice! & the room service was quick

lots of space and good room service from the in house restaurant

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

the wifi stops working as soon as you get in the room

wifi connection was great too

tv didn't work, flaky wifi. no in room heating contold

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

the breakfast was very good with plenty of variety for all tastes and dietarys

lovely breakfast, staff were all attentive throughout my stay. location was ideal.

one evening which were disappointing after the quality of food and drinks we had in the redwood bar and the maven

sadly the wifi was patchy in the reception area and non existent in my room.

then they offered us an upgrade and room service as an apology, only to find out i was charged for the room service

the rooms are comfortable and the staff were very friendly

we didn't have the food, but there is an option for 24 hour room service of basic meals

which was special as this was a treat for my partners birthday then we received a knock from room service just after arriving with a treat and a birthday card from the vermont team

efficient room service

ins not desserts

good room service food

didn't realise this hotel did room service and was pleasantly surprised

excellent location, clean room. room service offered.

room service was good and staff were pleasant and very helpful

10.50 each extra); room service was a god-send!

for key workers

value for money and quick and good room service for food

room had a phone and there was room service, unlike other budget chains

which i am one) - good car parking, excellent check-in, available facilities

room service staff were so

room service was very good and the unexpected and quite large amount of courtesy items for free in

didn't expect a living room as well as spacious bedroom and room service was very efficient.

fault) but staff sorted it quickly and

an amazing stay, excellent room service as well, will be returning to my next stay in newcastle