room service was excellent, the bus was quirky we loved it we were attending my best friends

the breakfast was good it was nice to have room service. the outdoor area was lovely.

really enjoyed my stay, got room service, used hot tub and felt nice & relaxed after my stay

of free parking, nice clean room, comfortably bed

good choice at breakfast and plenty of staff serving in the restaurant

staff from reception, restaurant, room service to the gardeners just can t make you feel anymore welcome

full english breakfast wasn't nice , room service was late ,

there's no room service, no dining area in the actual hotel

the menu in the stables restaurant was less comprehensive that the room service one

the room, staff, room service were excellent

was that there was no phone in the room (not that we needed it, but if you wanted to call for room service, you were unable to) (+)ground rooms opening onto car parking spaces. staff. room service. bathroom. (+)which was also undercover bar and restaurant really good staff were all lovely and helpful try room service damn good (+)from the conservatory and front of the hotel great for walkers the staff from reception to room service were second to none very friendly and polite and nothing was too much trouble and they (+)room service. quiet. (-)that the restaurant closes so early on a sunday, we were staying obviously and couldn t get room service either as was advised the kitchen closed at 7pm not a lot of options locally at that (-) i did ask for room service after our first night hoping that the plastic cups would be changed and the room would (-)) no phone in the room despite having a room service option (-) room service forgot, did not arrive even after an hour, had to go and ask where it was, after a (-) windows in room would not close properly, could hear music from wedding, room outdated, room service food expensive and not that nice, would not recommend staying at this hotel when much

the rooms were large, clean, nice bathrooms and had parking right outside

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

rooms were quiet with parking nearby and good blackout curtains

the bar is comfortable and nicely decorated too with a good choice of drinks

wifi was poor but i guess that s the location?

15pm and check in was through the bar area

easy to find, plenty of parking

room was comfortable and quiet and there was plenty of on site parking

wifi code had been changed and not listed in the 'in room' literature.

loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

was no room service food on when we got back to the hotel, despite being told from reception we didn't

room service no extra charge

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

the bathroom is better than other local hotels i looked at and the options for room service would have been useful had i of needed them

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

was really clean, staff were lovely and very helpful, room service was really good and was impressed with the quality of the

the only fault is room service some nights was a bit cold by the time it got to the room.

we also ate dinner in there once and got room service, food was good

room service available-we paid for dinner and it was lovely

room service order was cold

not turn heating on or off in room toiletries would have been appreciated some noise from bar at night but not too obtrusive, it,s a pub folks, what would you expect

great bar food ,and a brilliant breakfast, very helpful & curtious staff .

the bar staff exceptional

wifi was good and much needed as we were reluctant to use the post-brexit roaming (expensive (+) good wifi, shower,proper bath towels,tea and coffee (-)wifi password in room was wrong

food menu extensive and delicious plentiful breakfast

bathroom every 2 minutes; the tv only worked on some channels - no bbc; the bathroom was dirty; wifi didn't work; breakfast was shambolic and tasteless, not easy for a full english breakfast

information given on check in ie breakfast, wifi, covid 19

wifi did not work

contrary to information on booking, no wifi

no phone in the room. no immediate access to wifi. no booklet explaining anything.

was great, the room was clean and comfortable and the bar downstairs had live music on

there were no issues with the wifi which we sometimes get

spacious clean room, very comfortable bed and free parking on-site.

good bar and lots of entertainments available

offered us free breakfast, minibus transfer to metro and late check out on the

room service may again have been offered, but we were just wanting to go home

but the staff provided very nice sandwiches with salad & fries on room service

no room service and i think there should be accesse to porn on the tv in the room

on one lever the amazing italian restaurant next door, room service

comfy bed and room service was great too

spacious & well appointed room room service meal was great value on site parking & midday check out real

food, breakfast and room service are all excellent

we like to have room service for breakfast it beats getting up and going down, stairs in the morning you can relax

room service lovely. the desserts that we had brought was exceptional

the english breakfast was the best we have ever had which was delivered via room service exactly on time and piping hot

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

tv didn't work, flaky wifi. no in room heating contold

the wifi stops working as soon as you get in the room

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

wifi connection was great too

i enjoyed how quite is was and the room service was excellent

room service was brilliant, food was delicious

didn't work for room service so i went to the bar to order and still got charged

room service could be on later, especially on weekends.

the room was clean and comfortable and the room service was excellent

erratic room service

were unable to book breakfast in the restaurant but were offered the chance to have room service

do offer room service and the rooms are clean

bed was very comfy, wifi was good, service was great, parking outside the hotel

early check in closure time

even sorted room service out when they were extremely busy definitely recommend if you want a great night

hotel advertise room service however, this finishes at the same time as the restaurant service so i'm not sure they

i m disappointed with room service situation

the need to order room service from the bar or reception, no way of doing it from the room.

would have been helpful to be told what time food service ended which included room service.

no room service delivery to room for breakfast

room service food overpriced ordered a pizza 10

room service available

room service great

in the room didn't work meaning we had to go to reception to speak with someone as we did want room service but had to sit in the bar with a big crowd of stags which was uncomfortable

comfy beds,clean and room service great.

the view was phenomenal, the room service was spot on!

breakfast was room service due to covid but was on time and very nice

fast room service

room service for meals was very good and the food great

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

lots of space and good room service from the in house restaurant

staff are friendly and helpful, snacks available to buy at the front desk as well as room service which is handy if you don t want to/can t go out

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

efficent, easy room service and spacious, clean rooms

the pizzas we got from room service were excellent

the room service was expensive

the lady taking orders for room service was lovely excellent service

small problem with room service we ordered, the menu didn t say it included very spicy sauce and we ordered for my

room service was a tad slow

rticularly the room service team who were great ambassadors for the hotel)

the rooms are comfortable and the staff were very friendly

though a lot of information was available via

efficient room service

menu for room service is limited to pizza and sandwiches

my expectations, room was lovely, room service food was lovely and really quick

the views of the tyne bridge room service staff room

we enjoyed everything although morning room service would of been nice.

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booked out for a private party so no meals available apart from room service

room service staff were so

room service menu extensive and excellent value

fault) but staff sorted it quickly and

no extra charge for room service had a problem with the booking

an amazing stay, excellent room service as well, will be returning to my next stay in newcastle

i ordered a room service salad from the restaurant which was excellent but

order room service i had to actually go to the restaurant

in the room which leads to all information that usually would have been given at the hotel ie room service menu, hotel information etc

room service was quick

lovely bathroom with large shower. comfortable bed. tea & coffee facilities and room service

friendly and helpful staff. room service the most amazing extra!! xx

room service was good and staff were pleasant and very helpful

ins not desserts

- room service missed refilling supplies multiple times

didn't realise this hotel did room service and was pleasantly surprised

staff lovely, 24hr room service

good set of films on offer for viewing. room service staff very friendly

i ordered a burger on room service and it was delicious

we had room service

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

the breakfast was very good with plenty of variety for all tastes and dietarys

lovely breakfast, staff were all attentive throughout my stay. location was ideal.

wifi connection was weak in my room.

the rooftop bar was an unexpected bonus with the best views over the town and tyne

centrally located, great staff, cheap bar downstairs

reception and bar staff were good

butler robot was brilliant for room service

the room service robot is something my kids will remember forever

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

amazing room service presentation and lovely dinner

room service didn t change the bed sheets the 3 nights we stayed

there was no room service even though it said it was available on the website

oven out of use for room service so couldn't order a post gig toasted sandwich

no breakfast option for room service.

room service was limited and over priced

pleasant staff - breakfast room service was really nice!

room has microwave. very nice coffee machine in lobby. good 24/7 room service menu

restaurant menu is simple but tasty, room service is a nice touch after a long day

room service was overpriced and food was not that great so would choose to eat out if re-booking

that we didn t receive we were too tired from the journey to go out for food so we ordered room service, not knowing we had to go down to reception to put credit on the room first

the location, cleanliness and room service options were excellent

for key workers

size of the room was good, coffee and tea facilities were great, room service was prompt and good

everything else! great room; lovely breakfast

value for money and quick and good room service for food

which i am one) - good car parking, excellent check-in, available facilities

excellent location, staff very helpful. room service prompt, all round a very enjoyable stay.

no hot breakfast with room service

no room service until after 11 - we would have liked a breakfast in the room

room service also excellent

rough room service) all the staff i dealt with - over the phone, delivery of food & especially

the room service was acceptable, but it could be better for a 4-star hotel

not always manned and that you couldn t pay for room service over the phone and had to go down to collect it

room service provided blow heater

very clean and tidy , beds were very comfortable and room service was very good and all staff was very polite and

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

room service ends too early

room service for dinner was fast and the food was very good

room service was terrible

customer service from the time you arrived, at the check in desk, in the bar and restaurant was outstanding

a genuine spa like feel without having to leave the room

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

room service could have been extended to a later hour. by 10pm, nothing was available!

booked in the restaurant it was everything we were expecting and more and the next evening we had room service and everything was

all amenities were included and all our needs catered for including both breakfast and dinner on room service

got room service and the food was really nice too

food lovely and room service very good

view was beautiful and the staff on front desk were very helpful and room service was speedy

the room service menu was good with a lot of choices

of an issue with an account not being set up for our room so the room service order had to go on another room which caused a bit confusion but other than that

the room service options after 10pm

car parking, nice size room with nice view, good thai restaurant with room service, easy travel for durham and

food excellent considering the conditions , all room service for public safety.

really nice very clean and warm so cosy and did not expect room service second mornings we had only booked for 2 nights, every staff member we met in hotel

son not a great sleep shower was hard to control speed and temperature would be great to have room service for

on-site restaurant has great food, and fairly speedy room service delivery

i found the pizza i ordered for room service so lacking in taste i couldn't eat it and gave it back

i had room service and it took a good while because the dining room was busy at the same time i was told

room service was brilliant and staff friendly and helpful

good facilities with an italian restaurant on site and room service

doesn t have the luxury feel room service food not great although breakfast was

location was a little difficult to access by foot from the train station the wifi didn't reach to our room the breakfast could have been better (just cereal and (-) maybe they could invest in wifi too support this (-)struggled to get the wifi to work, however the staff were most helpful in helping me sort this out (-)the wifi quality is very hit and miss. (+)unpretentious food; great beer; comfortable beds; christmassy cheer; pleasant staff; good wifi; and a hearty breakfast (+) good wifi (+) the room was clean and quaint, with great wifi, and just a quick bus ride to durham (-)the wifi didn't extend to our bedroom sadly. (-)we didnt get a chance to wifi so it is important :/ (-)wifi connection didn't work in room (we were in room 8) - needed to sit on landing to get connected

stayed here to visit our daughter at the university and it s perfect - great location, easy parking, lovely staff and really clean and comfortable rooms

the bar was super, and the locals were friendly

mb shank and liver with bacon), first night for the bar staff who was really polite

i loved that the bar was open and available for us to sit in, even with a small toddler

great value for money. room service on tap

staff were very helpful and courteous and the room service offered was a good option as it was a busy pub

ordered room service very smoothly through the app as wasn t comfortable going into the hotel bar to eat

on reception she goes above and beyond obviously not her fault i was on the second floor i had room service meal was very nice but i did ask for an ice cream sundae ended up with a milkshake

despite their being a menu in the room for room service, when we ordered on line, we couldn't pay by card which was ok because we did have

the dinner i ordered as room service was very poor

ening)

absoloutely amazing and so helpful, room was a good size and bed was really comfortable, ordered room service because i was feeling ill and even though they were rely busy it wasn't a problem for

the breakfast was a good plus and we loved the room service

not advised to book room service on booking in just left the usual clean room but wasn't done

no room service for food and drinks is there only down fall. would make loads off room service.

there is no room service which is a big down for my preferences

also the room service, not room service

clean towels were only provided on the second day after we met the housekeeper and requested room service

sunday night the corridors and our room had a sewage smell most of the night, room service knocking on the door at 8:30 for no apparent reason, double parking, beds not the most

to find, lots of parking outside and a separate door to let your dog out of the main door is locked

very dog friendly marvelous breakfast and a good menu and bar

great breakfast, kind and very welcoming staff and owners, free parking and wifi

had lost their wifi and you can imagine it takes them a few days to fix it

plenty of parking, good hosts

i had to stay in my room as i could not get up & down the stairs again, so ordered room service

room and breakfast was beautiful

plenty of parking

had to book urgently in the afternoon for the same night stay for 2 adults and two kids

staff, good quality