was really clean, staff were lovely and very helpful, room service was really good and was impressed with the quality of the

the staff sometimes come across rood when asking for room service

the only fault is room service some nights was a bit cold by the time it got to the room.

dinner and room service meals seemed expensive.we ate out .

room service order was cold

one we were overcharged for room service and second had booked a meal for sun night and inquired if possible if could have

room service was brilliant, food was delicious

were unable to order room service as the line was not answered after calling very frequently for a couple of hours

i enjoyed how quite is was and the room service was excellent

room service could be on later, especially on weekends.

all good, if anything parking

early check in as room ready on arrival

under new. management t of the bar & cafe great staff made welcome as regular visitors

the bed was very confy. the bacon was gorgeous. great parking.

good bar and lots of entertainments available

) however, the guest information in the room stated that there was 24 hour room service

choice on menu - especially room service

there was not any room service.

seems a bit mad to offer room service but not provide menus in the rooms!

room service was lacking on 2nd morning so all the wet used towels lay on the bathroom floor all

hotel was very clean and comfortable and had free parking

food was lovely, good choice on the menu ud83dude0b and plenty of parking

poor wifi so maybe not so good for anyone with work to do depending on a good signal

wifi was free and pretty good

plenty of onsite parking

everything else! great room; lovely breakfast

value for money and quick and good room service for food

for key workers

size of the room was good, coffee and tea facilities were great, room service was prompt and good

more variety in the menu room service poor shower tv remote control did not work

on-site restaurant has great food, and fairly speedy room service delivery

all was good, room was a fair walk away, didn t know if there was any room service options

the room service menu was very good, service fast and good humored

car parking, nice size room with nice view, good thai restaurant with room service, easy travel for durham and

food excellent considering the conditions , all room service for public safety.

room service provided blow heater

very clean and tidy , beds were very comfortable and room service was very good and all staff was very polite and

there was no late bar or room service.

not always manned and that you couldn t pay for room service over the phone and had to go down to collect it

the room service was acceptable, but it could be better for a 4-star hotel

the views of the tyne bridge room service staff room

we enjoyed everything although morning room service would of been nice.

the 6 tray room service charge :

five pound charge for room service.

my expectations, room was lovely, room service food was lovely and really quick

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

room service could have been extended to a later hour. by 10pm, nothing was available!

all amenities were included and all our needs catered for including both breakfast and dinner on room service

got room service and the food was really nice too

earlier check in options even if pay a little more free parking more room service options

room service is only available till 5 pm so you need to get down at the reception, in case if you

we ordered room service and the fish was just batter

told no food and bar closed after 9.30 yet advertising 24 hour room service menu.

to the theatre which only a short distance , we were a little peckish when returned and called room service, to be told the kitchen was closed and wasn't a 24hr bar ud83eudd14 yet we where told

food was very poor, they ran out of food at breakfast every morning of our stay we got room service and the food was cold when it

the room service wasn t great. they got the order slightly wrong and food was very dry.

food, both room service and breakfast

cluding amazing food from room service)

ordered room service which came quite burnt, but we hadn't eaten all day so didn't bother to complain

good size clean room room service was good aswell

room, the food

the room service choices. especially for kids.

no hot breakfast with room service

the cleanliness, the warm welcome, the room service, and great romantic room.

rough room service) all the staff i dealt with - over the phone, delivery of food & especially

room service was terrible

room service ends too early

room service for dinner was fast and the food was very good

the bar area downstairs was excellent, a very enjoyable experience

in the bar was slightly slow but the restaurant was closed so it was busy

comfy beds,clean and room service great.

the view was phenomenal, the room service was spot on!

room service excellent service

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our evening

room service for meals was very good and the food great

room service was quick and the food was lovely

restaurant which you can have for room service

tried room service that was quick and good food from the downstairs restaurant

efficent, easy room service and spacious, clean rooms

very modern & staff were lovely. the food was really nice! & the room service was quick

no room service

the room service and reception staff were particularly friendly and helpful

there's no room service, no dining area in the actual hotel

the room, staff, room service were excellent

the menu in the stables restaurant was less comprehensive that the room service one

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

the rooftop bar was an unexpected bonus with the best views over the town and tyne

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes (-) again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have liked to have seen 2 (-)gym has deteriorated since i last went (+) has a small gym which is great (-)the gym and spa is very small and does not have a good selection of work out equipment. (*) the gym was really great with lots of equipment and the sauna was a perfect touch (+)room was lovely , gym and sauna were nice too . breakfast lush, great views. (-)gym was too cold. lights in the room weren t bright enough. (+)beds really comfy and nice size room. gym was small but did the job! (-)steam room wasn't in use that was a shame but gym and sauna were good and clean (+)great location. mini bar in room. all facilities including restaurant, gym, room service. (+) has a gym

thing i can fault is the poor signal of the wifi but being out of the hotel a lot didn't make it a big

location. breakfast fantastic

arrival my room floor wasnt clean, shampoo wasnt topped up but eventually was on the next room service

ordering room service was a breeze and there were plenty of options

didn't realise this hotel did room service and was pleasantly surprised

good room service food

- room service missed refilling supplies multiple times

pleasant staff - breakfast room service was really nice!

they are refurbishing their restaurant and kitchens so there was no availability for meals or room service but i knew this before booking as had contacted the hotel directly

i believe it was debbie that assisted me with check in and a glass of wine from room service that i requested

room service was limited and over priced

the hotel offers room service, the room was very nice, the bed was comfortable

room service was delicious and delivered quick

called for room service twice with no answer so gave up and ended up going out for something to eat

didn't expect a living room as well as spacious bedroom and room service was very efficient.

an amazing stay, excellent room service as well, will be returning to my next stay in newcastle

and helpful staff throughout breakfast and room service meal excellent beautiful decor and surroundings of the hotel, style throughout hotel

price of room service was mental for what arrived!

no breakfast to the room service and the sausages were awful

room service food overpriced ordered a pizza 10

downsides were there was no toilet brush in the bathroom, we tried to order room service but were unable to get through, the night menu was unclear as to the sizes of the

room service great

efficient room service

hudson restaurant offered room service, which was friendly, quick, and tasty

a couple of the lamps had no bulbs in them and there was no room service menu in the room or any hotel guide

one very minor fault, the collection of room service glasses and food plates were left opposite the lift on floor 5 they were there at 3pm

we didn't have the food, but there is an option for 24 hour room service of basic meals

was that there was no phone in the room (not that we needed it, but if you wanted to call for room service, you were unable to) (+)ground rooms opening onto car parking spaces. staff. room service. bathroom. (+)which was also undercover bar and restaurant really good staff were all lovely and helpful try room service damn good (+)from the conservatory and front of the hotel great for walkers the staff from reception to room service were second to none very friendly and polite and nothing was too much trouble and they (+)room service. quiet. (-)that the restaurant closes so early on a sunday, we were staying obviously and couldn t get room service either as was advised the kitchen closed at 7pm not a lot of options locally at that (-) i did ask for room service after our first night hoping that the plastic cups would be changed and the room would (-)) no phone in the room despite having a room service option (-) room service forgot, did not arrive even after an hour, had to go and ask where it was, after a (-) windows in room would not close properly, could hear music from wedding, room outdated, room service food expensive and not that nice, would not recommend staying at this hotel when much

the wifi wasn't that good but i wasn't to bothered about it

area is well set out and the food was very nice good portion sizes nicely presented the bar / lounge area was comfortable to relax after a nice meal and a busy day we also liked the fact

was comfortable to relax after a nice meal and a busy day we also liked the fact that we had a parking space right outside our door which was most

wifi not great

we also loved the robot delivering room service

our stay here, staff very welcoming and service was amazing, room service food was amazing, beds

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

room service didn t change the bed sheets the 3 nights we stayed

sat down; higher quality coffee; sky movies/netflix available in the room; more vegan options via room service; recycling bins

choice of room service food on the 24 hour menu

good set of films on offer for viewing. room service staff very friendly

pizza was only available on room service and wouldn t serve in the bar

i had a couple of occasions to call room service and they answered my query, and were there within seconds when i requested towels

staff lovely, 24hr room service

it was difficult for room service to ascertain that the amount i had placed on the credit card for each day had not been

room service food really good

that we didn t receive we were too tired from the journey to go out for food so we ordered room service, not knowing we had to go down to reception to put credit on the room first

restaurant menu is simple but tasty, room service is a nice touch after a long day

room service staff could do enough for

the breakfast was good it was nice to have room service. the outdoor area was lovely.

room service was excellent, the bus was quirky we loved it we were attending my best friends

really enjoyed my stay, got room service, used hot tub and felt nice & relaxed after my stay

location, plenty of free parking, clean room, nice hot powerful shower, comfortable bed

was lovely, room was very clean and comfortable and the breakfast was delicious

room service was brilliant and staff friendly and helpful

i had room service and it took a good while because the dining room was busy at the same time i was told

i found the pizza i ordered for room service so lacking in taste i couldn't eat it and gave it back

doesn t have the luxury feel room service food not great although breakfast was

good facilities with an italian restaurant on site and room service

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

tv didn't work, flaky wifi. no in room heating contold

wifi connection was great too

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

i had to buy one of each pack of crisps and the staff took an order for room service from the adjoining bar/ reateraunt and 35 mins later told sorry we aren't doing food

room service was very poor, the bath room was cleaned once during our stay, the refill of toilet

this place offers room service which is a plus to me

dirty plates containing unfinished food and glasses from room service had been left in the corridor for hours

food and room service was fabulous!

bar closing 10 pm no room service after 9.30 pm

due to covid restrictions there was no room service so towels etc not changed or bed made daily but understand why

all staff where so friendly and our room was beautiful big comfy bed, room service was delicious and the spa/swimming pool was brilliant sitting in the jacuzzi in the

the room service pizza was terrible and the bed was uncomfortable. the parking a nightmare

room service was good

no food after 9pm and no room service.

only thing would be room service an maybe later drinks for residents

if they did room service, this place would be fantastic, but at the moment, they don t.

would ve like room service / mini bar

for the price, maybe drinks could be included or room service

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

room service no extra charge

was no room service food on when we got back to the hotel, despite being told from reception we didn't

the bathroom is better than other local hotels i looked at and the options for room service would have been useful had i of needed them

staff were very helpful and courteous and the room service offered was a good option as it was a busy pub

great value for money. room service on tap

ordered room service very smoothly through the app as wasn t comfortable going into the hotel bar to eat

on reception she goes above and beyond obviously not her fault i was on the second floor i had room service meal was very nice but i did ask for an ice cream sundae ended up with a milkshake

staff was really friendly, the room service was excellent - super fast and cheap

contrary to information on booking, no wifi

they were great with the kids and were generally very flexible and helpful

wifi was available only at the bar area downstairs; it would be fantastic if available in the room

information given on check in ie breakfast, wifi, covid 19

staff great with kids

ening)

the dinner i ordered as room service was very poor

option for room service and a pub downstairs

had a pizza and pigs in blankets for room service and i can honestly say they were absolutely descusting

not advised to book room service on booking in just left the usual clean room but wasn't done

cold, we left the card in the door to keep the heating on but it didn't warm up, they don't offer room service as we would have liked breakfast in bed, don't have a lift, reception could see we had

no room service for food and drinks is there only down fall. would make loads off room service.

sunday night the corridors and our room had a sewage smell most of the night, room service knocking on the door at 8:30 for no apparent reason, double parking, beds not the most

carpet was dirty and even when room service came they didn't clean everything

room was too hot and there did not appear to be any staff at the desk nor availability for room

loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

the room service options after 10pm

room service was very fast and the food was impeccable will defiantly be staying there

fab facilities, room service, restaurant's, grounds etc.

the room service menu was good with a lot of choices

of an issue with an account not being set up for our room so the room service order had to go on another room which caused a bit confusion but other than that

the freedom to go to local restaurants or leave to shop freely, i was told at check in there was room service and breakfast available but when i asked reception about this i was then told they

location. excellent dinner and room service. very good freshly cooked breakfast

no real room service

before to be given a handful and told that as we only arrived the day before we would not get room service which was a shock

they offer room service upon request

room service great

couldn't get through to room service.

room service meal timings

t was really nice

room service is also excellent