the need to order room service from the bar or reception, no way of doing it from the room.

room service great

even sorted room service out when they were extremely busy definitely recommend if you want a great night

is rubbish, not as described and not that of a 'boutique' hotel no phones in rooms no room service no

hotel advertise room service however, this finishes at the same time as the restaurant service so i'm not sure they

wifi was good and much needed as we were reluctant to use the post-brexit roaming (expensive (+) good wifi, shower,proper bath towels,tea and coffee (-)wifi password in room was wrong

the staff were very welcoming and evening meal and breakfast great

there is a little parking but isnt guarenteed particularly if the pub is busy.

parking for the motorbike

homely traditional pub , lovely beef and pork sandwiches for lunch and fab breakfast the next morning, very friendly landlady and staff , we stayed in the chalets which were

the breakfast was good it was nice to have room service. the outdoor area was lovely.

room service was excellent, the bus was quirky we loved it we were attending my best friends

really enjoyed my stay, got room service, used hot tub and felt nice & relaxed after my stay

of parking, even when events are taking place

loved the fire truck bar was very cosy can t wait to book again we where in the captain cooks room this time so will

room service and the food was fantastic, really enjoyed it

full english breakfast wasn't nice , room service was late ,

less the food offered on a sunday evening was different)

of table chairs in room - restaurant was fully booked so we had to have room service but there was nowhere for four to sit

the room service menu was very comprehensive and didn't disappoint

was that there was no phone in the room (not that we needed it, but if you wanted to call for room service, you were unable to) (+)ground rooms opening onto car parking spaces. staff. room service. bathroom. (+)which was also undercover bar and restaurant really good staff were all lovely and helpful try room service damn good (+)from the conservatory and front of the hotel great for walkers the staff from reception to room service were second to none very friendly and polite and nothing was too much trouble and they (+)room service. quiet. (-)that the restaurant closes so early on a sunday, we were staying obviously and couldn t get room service either as was advised the kitchen closed at 7pm not a lot of options locally at that (-) i did ask for room service after our first night hoping that the plastic cups would be changed and the room would (-)) no phone in the room despite having a room service option (-) room service forgot, did not arrive even after an hour, had to go and ask where it was, after a (-) windows in room would not close properly, could hear music from wedding, room outdated, room service food expensive and not that nice, would not recommend staying at this hotel when much

liked the golf facilities and excellent food

the bar and bistro staff were lovely, nothing was too much trouble

menu choices could have been better strong smelling lillie's in bar area off putting

golf course in hotel grounds

they even provided breakfast a bit earlier for us, so that my daughter got to eat before early morning training

access to wifi was a problem and that was the only thing that made messaging difficult

evening meal and cooked breakfast

natasha was lovely and let me have a late check out at no additional cost, meaning i could relax and admire the most spectacular views

location, there was a beautiful view over breakfast

hotel was very clean and comfortable and had free parking

food was lovely, good choice on the menu ud83dude0b and plenty of parking

poor wifi so maybe not so good for anyone with work to do depending on a good signal

wifi was free and pretty good

plenty of onsite parking

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

loved all the car parking availability too

staff great with kids

they were great with the kids and were generally very flexible and helpful

to ask for wifi code, tv didn't work, one ceiling light didn't work and the light over the mirror in the

no phone in the room. no immediate access to wifi. no booklet explaining anything.

an old tv that did not work and no wifi

was no room service food on when we got back to the hotel, despite being told from reception we didn't

room service no extra charge

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

the bathroom is better than other local hotels i looked at and the options for room service would have been useful had i of needed them

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

do offer room service and the rooms are clean

were unable to book breakfast in the restaurant but were offered the chance to have room service

erratic room service

it was clean and tidy, plenty of parking spaces and near to the town.

early check in. room very close.

comfy bed and room service was great too

again as she was when offering room service that evening

room service may again have been offered, but we were just wanting to go home

no room service and i think there should be accesse to porn on the tv in the room

on one lever the amazing italian restaurant next door, room service

no advertised gluten free food on the room service menu

the fact that they also have a very good room service menu is definitely a plus

helpfull staff polite room service girls facilities pool jacuzzi sauna fabulous we usually go to york but we decided on

spacious & well appointed room room service meal was great value on site parking & midday check out real

we like to have room service for breakfast it beats getting up and going down, stairs in the morning you can relax

the staff sometimes come across rood when asking for room service

we also ate dinner in there once and got room service, food was good

dinner and room service meals seemed expensive.we ate out .

was really clean, staff were lovely and very helpful, room service was really good and was impressed with the quality of the

how i wish i tried room service out but that s my fault

central to durham and great room service

the pizzas we got from room service were excellent

small problem with room service we ordered, the menu didn t say it included very spicy sauce and we ordered for my

the lady taking orders for room service was lovely excellent service

tried to do as asked with the towels so that they weren t replaced but room service replaced them

i ordered a room service salad from the restaurant which was excellent but

d just one pack of two biscuits each day)

and we had to request more tubs of milk on three occasions for the room, just a couple left by room service,

building, excellent rooms, extremely helpful staff and great room service out of hours

in the room which leads to all information that usually would have been given at the hotel ie room service menu, hotel information etc

centrally located, great staff, cheap bar downstairs

reception and bar staff were good

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

the wifi stops working as soon as you get in the room

tv didn't work, flaky wifi. no in room heating contold

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

acomodation of dietary requirements and the room service

we were asked if we want any room service, newspapers or a wake up call

as i travelled alone an option for room service for meals would have been nice.

50 room service charge for a large tonic water was

bar had a lovely atmosphere and plenty of areas to sit

no breakfast to the room service and the sausages were awful

room service available

price of room service was mental for what arrived!

i had been af the hospital with my son and the bar was really busy, so i decided to order room service - as the hotel had had a few coach parties in they didn't have 2 or 3 things i had

downsides were there was no toilet brush in the bathroom, we tried to order room service but were unable to get through, the night menu was unclear as to the sizes of the

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

there were no issues with the wifi which we sometimes get

the bed was very confy. the bacon was gorgeous. great parking.

offered us free breakfast, minibus transfer to metro and late check out on the

parking in front of the accommodation

you get the warmth and hospitality of a great b&b with the bonus of a fully stocked bar and excellent restaurant

nice meals

the bar was super, and the locals were friendly

in spite of no dedicated parking, there's always a place to park on the adjacent road

room service for meals was very good and the food great

fast room service

access to reception from car park lift was a bonus. room service was good

than one cup, but milk for only one cup which then necessitates going down to reception or having room service bring more up to room

breakfast was room service due to covid but was on time and very nice

you can have room service if you wish but we enjoyed having it in the breakfast room

was amazing loved the touch of getting room service

om service our choice) delicious and set us up for the day ahead and plenty of choice, loved the

breakfast was served in bedroom

no room service during the day so cups not washed or tea things replenished

room service was quick and the food was lovely

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

tried room service that was quick and good food from the downstairs restaurant

restaurant which you can have for room service

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

hudson restaurant offered room service, which was friendly, quick, and tasty

one very minor fault, the collection of room service glasses and food plates were left opposite the lift on floor 5 they were there at 3pm

a couple of the lamps had no bulbs in them and there was no room service menu in the room or any hotel guide

which was special as this was a treat for my partners birthday then we received a knock from room service just after arriving with a treat and a birthday card from the vermont team

room service was great even ordering midnight pizzas

room service menu extensive and excellent value

didn't expect a living room as well as spacious bedroom and room service was very efficient.

called for room service twice with no answer so gave up and ended up going out for something to eat

all the food was great, room service was excellent

fault) but staff sorted it quickly and

choice of room service food on the 24 hour menu

very friendly excellent central location perfect room with terrace amazing room service

great breakfast room service

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

good set of films on offer for viewing. room service staff very friendly

friendly and helpful staff. room service the most amazing extra!! xx

- room service missed refilling supplies multiple times

ins not desserts

arrival my room floor wasnt clean, shampoo wasnt topped up but eventually was on the next room service

good room service food

the room service options after 10pm

room service, me and my partner were getting changed n they knocked on the door n just walked in,

view was beautiful and the staff on front desk were very helpful and room service was speedy

fab facilities, room service, restaurant's, grounds etc.

the room service menu was good with a lot of choices

the views of the tyne bridge room service staff room

i wish there were more options on the menu for room service.

we enjoyed everything although morning room service would of been nice.

booked out for a private party so no meals available apart from room service

the 6 tray room service charge :

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

sadly the wifi was patchy in the reception area and non existent in my room.

quiet and good wifi

excellent choice of breakfast, location & evening meals.

the rooftop bar was an unexpected bonus with the best views over the town and tyne

i later noticed in the hotel information brochure that there was a 3 surcharge on each item as room service

room service was overpriced and food was not that great so would choose to eat out if re-booking

room service food really good

it was difficult for room service to ascertain that the amount i had placed on the credit card for each day had not been

room service staff could do enough for

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

amazing room service presentation and lovely dinner

our stay here, staff very welcoming and service was amazing, room service food was amazing, beds

of the breakfast was amazing, loved the 24hr room service and staff were extremely

the room service robot is something my kids will remember forever

there was no room service even though it said it was available on the website

the hotel offers room service, the room was very nice, the bed was comfortable

they are refurbishing their restaurant and kitchens so there was no availability for meals or room service but i knew this before booking as had contacted the hotel directly

no room service

very very helpful staff. room service food exceptional.

room service was brilliant, food was delicious

didn't work for room service so i went to the bar to order and still got charged

the room was clean and comfortable and the room service was excellent

one we were overcharged for room service and second had booked a meal for sun night and inquired if possible if could have

were unable to order room service as the line was not answered after calling very frequently for a couple of hours

10.50 each extra); room service was a god-send!

value for money and quick and good room service for food

om service) explained

more variety in the menu room service poor shower tv remote control did not work

for key workers

no room service until after 11 - we would have liked a breakfast in the room

room, the food

check in reception team, excellent. room service very efficient and friendly.

polite staff. room service was spot on.

the room service choices. especially for kids.

room service ends too early

room service was terrible

room service for dinner was fast and the food was very good

the room was pure luxury, and the complentary free mini bar and sweets was a lovely experience

in the bar was slightly slow but the restaurant was closed so it was busy

room service provided blow heater

the room service was acceptable, but it could be better for a 4-star hotel

not always manned and that you couldn t pay for room service over the phone and had to go down to collect it

room service food - had to wait 1 hour 20 mins for food

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

all amenities were included and all our needs catered for including both breakfast and dinner on room service

availability of gluten free and vegetarian options on late room service menu.

staff couldn t have been more helpful with check in/check out, room service etc

room service could have been extended to a later hour. by 10pm, nothing was available!