we ordered room service and the fish was just batter

to the theatre which only a short distance , we were a little peckish when returned and called room service, to be told the kitchen was closed and wasn't a 24hr bar ud83eudd14 yet we where told

food was very poor, they ran out of food at breakfast every morning of our stay we got room service and the food was cold when it

we arrived shortly before 10pm and, although the bar was open, the room service for food had already closed for the day

room service is only available till 5 pm so you need to get down at the reception, in case if you

food, both room service and breakfast

cluding amazing food from room service)

the room service wasn t great. they got the order slightly wrong and food was very dry.

i went down to find out if i was doing something wrong and he asked room service staff to check - manager advised i should not have the room as tv ooo so was given key

we would definitely recommend to friends and i'll look forward to visiting again - minus the room service

room service was very poor, the bath room was cleaned once during our stay, the refill of toilet

noisy , no room service for breakfast

dirty plates containing unfinished food and glasses from room service had been left in the corridor for hours

the room service was amazing

it was clean was room service very good even over xmas period - overall perfect for

room service was good

due to covid restrictions there was no room service so towels etc not changed or bed made daily but understand why

room service menu badly needs updating with agreement of

the room service pizza was terrible and the bed was uncomfortable. the parking a nightmare

sea view room, incredibly clean, excellent staff, delicious room service breakfast on time

only thing would be room service an maybe later drinks for residents

would ve like room service / mini bar

room service would have been nice, would have preferred to have had dinner on my terrace rather

no room service

for the price, maybe drinks could be included or room service

son not a great sleep shower was hard to control speed and temperature would be great to have room service for

food excellent considering the conditions , all room service for public safety.

all was good, room was a fair walk away, didn t know if there was any room service options

breakfast was excellent value and we even had room service from the thai restaurant which was brilliant

car parking, nice size room with nice view, good thai restaurant with room service, easy travel for durham and

could tell you about opening times of gym/swimming pool or even a menu of sorts as they provide room service

) however, the guest information in the room stated that there was 24 hour room service

choice on menu - especially room service

the room service was good. food was delicious

room service was efficient and food was delicious

the room was clean and comfortable and the room service was excellent

they don't offer breakfast room service.

didn't work for room service so i went to the bar to order and still got charged

room service could be on later, especially on weekends.

were unable to order room service as the line was not answered after calling very frequently for a couple of hours

the staff sometimes come across rood when asking for room service

we also ate dinner in there once and got room service, food was good

dinner and room service meals seemed expensive.we ate out .

was really clean, staff were lovely and very helpful, room service was really good and was impressed with the quality of the

how i wish i tried room service out but that s my fault

i had to stay in my room as i could not get up & down the stairs again, so ordered room service

had to book urgently in the afternoon for the same night stay for 2 adults and two kids

the dinner in the hearty hedgehog was delicious and the breakfast choice excellent

plenty of parking facilities

parking for free

fab facilities, room service, restaurant's, grounds etc.

view was beautiful and the staff on front desk were very helpful and room service was speedy

food lovely and room service very good

room service was very fast and the food was impeccable will defiantly be staying there

of an issue with an account not being set up for our room so the room service order had to go on another room which caused a bit confusion but other than that

really lovely hotel,great bar and food and staff excellent

lovely staff, big room, comfy bed, warm room, good parking

there were no issues with the wifi which we sometimes get

staff, clean rooms, decent bar and free parking

easy to find, plenty of parking and friendly staff and customers

our room was on the front and had a sea view

00pm and we were going to have a drink in the hotel bar before retiring, unfortunately the bar was not open and the staff were not on site, so we had

car parking was off road within the grounds of the hotel

they have a bar and a wedding/conference venue facility at the back of the hotel, which i'd not seen upon

ich was wonderful even on a dull day) plenty of parking

helpful staff beginning with reception through to waiting staff and room service

room service is fast and food stunning , great choice at breakfast

i went downstairs for breakfast asking for room service to which i was told we should have ordered the night before - which we were unaware of

initially lack of room service but this was resolved

the location next to the lovely beaches. excellent breakfast good room service

bathroom every 2 minutes; the tv only worked on some channels - no bbc; the bathroom was dirty; wifi didn't work; breakfast was shambolic and tasteless, not easy for a full english breakfast

was lovley and comfortable, kids loved it

staff great with kids

they were great with the kids and were generally very flexible and helpful

double glazing)

wifi code had been changed and not listed in the 'in room' literature.

easy to find, plenty of parking

15pm and check in was through the bar area

plenty of onsite parking

plenty of parking and gate to parking locked at night which gave a good sense of security for the car

food, breakfast and room service are all excellent

spacious & well appointed room room service meal was great value on site parking & midday check out real

staff all lovely, good options for late room service

helpfull staff polite room service girls facilities pool jacuzzi sauna fabulous we usually go to york but we decided on

room service lovely. the desserts that we had brought was exceptional

centrally located, great staff, cheap bar downstairs

reception and bar staff were good

lovely bathroom with large shower. comfortable bed. tea & coffee facilities and room service

i ordered a room service salad from the restaurant which was excellent but

building, excellent rooms, extremely helpful staff and great room service out of hours

service could have been better found room door had been left on the latch by room

room service trays were left outside other rooms in the corridor for hours which smelt bad and gave

the pizzas we got from room service were excellent

their prices up because it was graduation week and no real room service options for an early start - would expect

the lady taking orders for room service was lovely excellent service

the room service was expensive

central to durham and great room service

room service

room service ended at 10 pm

more variety in the menu room service poor shower tv remote control did not work

which i am one) - good car parking, excellent check-in, available facilities

10.50 each extra); room service was a god-send!

booked in the restaurant it was everything we were expecting and more and the next evening we had room service and everything was

room service could have been extended to a later hour. by 10pm, nothing was available!

staff couldn t have been more helpful with check in/check out, room service etc

all amenities were included and all our needs catered for including both breakfast and dinner on room service

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

helpful staff, facilities in room were good, iron and board, hairdryer ,kettle, 24hr room service, clean

very clean and tidy , beds were very comfortable and room service was very good and all staff was very polite and

not always manned and that you couldn t pay for room service over the phone and had to go down to collect it

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

there was no late bar or room service.

location of bus stop perfect for travelling without worry of parking elsewhere

perfect location, free parking, lovely restaurant and dogs allowed, ticked all my boxes!

in spite of no dedicated parking, there's always a place to park on the adjacent road

parking could be a problem as no car park

stayed here to visit our daughter at the university and it s perfect - great location, easy parking, lovely staff and really clean and comfortable rooms

room service ends too early

room service was terrible

room service for dinner was fast and the food was very good

the bar area downstairs was excellent, a very enjoyable experience

a genuine spa like feel without having to leave the room

+\

ordered room service on 2 occasions - the first time i got chuckney instead of red jelly so had to ring

the 6 tray room service charge :

the room service was quick and drinks were ice cold

five pound charge for room service.

told 24hr room service but cocktails stopped at midnight and also the proper food menu so had to have

room service also excellent

no hot breakfast with room service

excellent location, staff very helpful. room service prompt, all round a very enjoyable stay.

the room service choices. especially for kids.

due to traffic i arrived late, had to cancel my dining reservation as the restaurant/room service was due to close

food is a bit pricey when you order via room service out of the fixed price menu

was not told this beforehand , was expecting a nice breakfast in the dining room or room service if confined due to covid

were really friendly, bed extremely comfortable, plenty of off-road parking and the breakfast was lovely

clean, very friendly helpful team, lovely room. wifi was good.

room service was quick and the food was lovely

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

efficent, easy room service and spacious, clean rooms

staff are friendly and helpful, snacks available to buy at the front desk as well as room service which is handy if you don t want to/can t go out

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

room service for meals was very good and the food great

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our evening

the view was phenomenal, the room service was spot on!

drinks for room service ?,

fast room service

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

the breakfast was very good with plenty of variety for all tastes and dietarys

sadly the wifi was patchy in the reception area and non existent in my room.

experience but it would have been nice to have had a china teapot in the classy downstairs bar rather than a cheap, stainless steel one

location. breakfast fantastic

the hotel offers room service, the room was very nice, the bed was comfortable

oven out of use for room service so couldn't order a post gig toasted sandwich

very very helpful staff. room service food exceptional.

no breakfast option for room service.

there was no room service even though it said it was available on the website

didn't realise this hotel did room service and was pleasantly surprised

friendly and helpful staff. room service the most amazing extra!! xx

ins not desserts

excellent location, clean room. room service offered.

good room service food

erratic room service

do offer room service and the rooms are clean

were unable to book breakfast in the restaurant but were offered the chance to have room service

hotel is fabulous decorated very well very clean has its own restaurant on site plus parking it's situated on a very steep hill but durham is very hilly recommend this hotel all day

the breakfast was lovely

called for room service twice with no answer so gave up and ended up going out for something to eat

room service staff were so

room service menu extensive and excellent value

fault) but staff sorted it quickly and

room service was very good and the unexpected and quite large amount of courtesy items for free in

one very minor fault, the collection of room service glasses and food plates were left opposite the lift on floor 5 they were there at 3pm

room service was great even ordering midnight pizzas

efficient room service

which was special as this was a treat for my partners birthday then we received a knock from room service just after arriving with a treat and a birthday card from the vermont team

a couple of the lamps had no bulbs in them and there was no room service menu in the room or any hotel guide

downsides were there was no toilet brush in the bathroom, we tried to order room service but were unable to get through, the night menu was unclear as to the sizes of the

room service food overpriced ordered a pizza 10

in the room didn't work meaning we had to go to reception to speak with someone as we did want room service but had to sit in the bar with a big crowd of stags which was uncomfortable

i had been af the hospital with my son and the bar was really busy, so i decided to order room service - as the hotel had had a few coach parties in they didn't have 2 or 3 things i had

room service great