wifi was unreliable in the room. it worked properly in the public areas only.

pleasant, wonderful building with a great breakfast

t not guaranteed) directly in front of the property

really nothing. the parking turned out to be easier than expected.

very nice staff. the location is great and the breakfast has all you need.

was very high level, bedroom, room service, spa, breakfast, bar, very professional and friendly staff

everything was perfect- staff, decoration, room service, breakfast, spa, pool, animation,...

otherwise very comfy and luxurious hotel, excellent room service and overall perfection

poor service, food was dire, room service ceased at 11pm

room service and staff are exceptional and very kind

free wifi in hotel rooms

rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

didn't like as all normally complimentary services were priced, such as wifi, safety box and no electric kettle in the room

there is no club room bar with premium wine/spirits/snacks

the wifi could be better and no option to change the tv language

great breakfast, nice terrace with sea view, swimming pools.

breakfast had many options

breakfast was very good with plenty of choice

pool area with mountains views is spectacular

good buffet breakfast

but my main dislike is that the hotel seemed to only have one small pool bar to deal with the all

so pleasant, helpful and involved in the wonderful stay for me and my children, from the pool bar staff, to the restaurant, housekeeping and reception

perfect like always new owners but still the best. the breakfast try the omlett

breakfast and dinner were excellent

we went half board and we're very happy with the buffet both at dinner and breakfast, great choice

room service or half board available if you want it for around 15 euro a day from its modern sister

wifi wasn't great in the room but we had data on our phones anyway. no other complaints!

hotel is nicely decorated in the old canarian style, the rooms are big and the wifi is really fast

wifi, lack of parking

wifi, wifi, wifi, wifi

were a lot of noise outside from the bar next to the hotel

concierge not very helpful. bar staff very good

seems the place is more like a cafe bar with rooms

chairs in bedroom just stools noisy til 3am from bar below parking difficult and at a

in took forever as receptionist more interested in talking to bar staff and was quite ignorant and unfriendly

there are snacks around the pool too in the day

pool was a bit small but adequate for the kids to jump in and out

concerning the breakfast room

small but very convenient gym

i liked the person at the bar but i never got his name

the room service was perfect

staff were very pleasant and the daily room service was good

the room was big, quiet, overlooking the pool, daily room service and kitchen even had dish soap

location and breakfast . pool was good and caliente.

disadvantage of the spacious room, is that the wifi is not build for it

the room service food options were very less

and when i was sick, room service was denied, i had to go to the reception and they still refused to serve me or provide

tea making facilities in room, no room service, only one pool bar for drinks main bar in lobby not open, 4 lifts but only two works,

there is no slippers or bathrobes in the rooms, no bell boy to get luggage into the room, no room service, rooms are dirty, there ware hairs on the beds from previous guests totally

dered by room

is aditionnally charged, the spa

ie where is the spa, the prices, whether or not they do room service,

asked for a knife and they told me that it was a surcharge)

we were treated very differently, we waited 4 days for ice when we called room service, then charged per day that we waited for the ice

like to thank the hotel staff, who are very welcoming, attentive and always smiling

only real problem was the lack of decent wifi

staff was really accommodating, the room was clean, and the food was really tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that let

a proper gym which was usually empty, pretty standard but decent and tasty breakfast selection, quiet area,

very friendly staff and a nice swimming pool

wifi in the room but only in the reception

the spa is also absolutely worth it and a great place to relax

the gym and the spa are completely underground so the air is a bit claustrophobic.

although it was a bit on the cold side we enjoyed the rooftop pool and a few drinks in the bar area

gym open from 10 am to 6 pm only outside pool was very small, impossible to swim there inside pool

ublic area with restaurant and bar ) opening the many windows for 5 minutes would have

was an extra charge for a 7 year old child, the gym opens after 8am and there wasn t coffee available before breakfast is served

champagne in room which bar staff kindly allowed

nice bar area

best possible location, nice rooms, generous breakfast buffet

staff were very friendly and helpful, the location fantastic and ththe pool and garden area are wonderful

also one day the room service didn t leave any towels in the room, when we called and asked for them we were asked

also, the room service wasn't perfect

room service was during siesta time

firstly, i have nothing to say about cleanliness, everything was sparkling clean with daily room service

was clean, modern and had a very comfortable bed, great shower and a few english tv channels the wifi was excellent too

the wonderful staff, the breakfast, cleanliness of the room

the view was amazing, the breakfast was very nice and it had many options.

and the beautifully prepared food ,both at breakfast and dinner was mostly cold

you won t find play areas or small pools for kids in the hotel these can be found outside the hotel

breakfast was exceptional so varied and complete that i highly recommend opting for it, as it s

was reasonably clean and room service satisfactory

he provided very basic info re breakfast, wifi, the room and keys and the restaurant being closed for dinner

ter a slightly tricky arrival)

the path between the parking area and the hotel is cobblestone, which makes handling of luggage difficult, in addition

some facilities for kids

pool cold in decemeber

there is laundry facility available at a charge which is great for longer travels like ours

kids said swimming pool could be warmer

pool was cold but still great for a dip on a hot day

nice pool and plenty of outdoor space for bbq, dining etc

the entire hotel is amazing. breakfast delicious and the staff is always friendly and helpful.

we got our breakfast, which was delicious and plently

r family owns a banana plantation) in the smoothies for breakfast

breakfast was great as well

breakfast was fantastic - loved the fresh banana smoothie & all the fresh items provided

comfy beds, easy parking, centrally located on the island

no parking place, although it was written there are places on the street

easy parking right outside property. hot shower.

comfortable clean room. great value. good location close to airport. free parking. all good.

hotel has parking spaces available

awesome digital tv & excellent high speed internet (finally - somebody has wifi done (+)good wifi (+) free wifi and netflix (although i didn't use (+) room was comfortable: crisp white bed linen, good wifi, good aircon, good shower (-) the wifi was awful, almost always disabled

had a bad experience with the room service, we were very disappointed with what we got, to the level of uneatable

things, i suggest, should be looked at: room service food, like sandwiches, salads, etc

24h room service pizzas don t have tomato on them

room service was probably the poorest i have ever had

room service choice

views from the room's terrace and property, easy parking on site, nice jacuzzi

good parking

great location with free parking

uld only have been a bit warmer for my taste) & sauna, great

ample parking space too

restaurant and bar facilities restrictive.

fantastic food & spa facilities which was great after a long day hiking

authentic mountain hotel with free parking facilities in front of the hotel

the wifi could have been better but not a big deal.

enjoyed the relaxing spa facilities

perfect location for exploring teide. breakfast is superb

breakfast was delicious and varied enough each day

the breakfast wasn t fresh, all cooked meals felt precooked

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

tasty breakfast

everything.(without location) room service !!specially staff!! (-) secondly, when i ordered room service i was told that i hadn't opened credit so had to pay in cash (-) room service horrible

it had nice bar area to sit

wifi was good

position by the football pitch private parking available great snack / cafe bar serving lovely food reasonably priced

one lady behind bar who was particularly friendly and helpful

tea/coffee making facilities in the room and not on room service list either

room with no view, uncomfortable bed and no room service when requested and no tea or coffee facility in room

we couldn't enjoy the rooftop terrace and the pool, which closed at 9:30 pm, nor the unavailable room service

they also have room service but we didn't use this on our visit the terrace has a gym and two jacuzzis as well as

we ordered room service the first night and the food was incredible

in the suite was extremely well priced the staff are lovely and the room service was very fast indeed had a lovely view over the swimming pool and mountains must say

the hotel offers room service but the service was poor, it took 3 phone calls to order and the food, when it came

we arrived and didnt have the change to order from room service as it opened 8 pm

pleasant bar and reasonably priced room service

restaurant phone not answered when trying to order room service

free wifi and fridge available,

is fantastic, wifi in the room was excellent, staff was extremely helpful and friendly

room - 405 was clean and comfortable with a little balcony and ok wifi

no wifi in the room, only in lounge on 1st floor

wifi was hit and miss,a spotty connection goggle called it !!

too small swimming pool, room service pizza that i ordered was tasted like uncooked flour.

room service pizza not fresh

like the location and the fact that there was room service

room service food

charged for ice breakfast isn t great room service doesn t have a good selection not a great

no coffee making facilities in room

room did not get cleaned the first it dr off day until i called room service

room service food wasn't great

mburger).

great quality of the facilities, perfect location, the management staff is polite and helpful, room service efficient and good even on a busy day

wifi is bad, slow and frequently disconnects

very friendly employees! very central! very fast internet via wifi. nice balcony.

wifi set up a bit strange, make sure you book their paid parking well in advance

good free wifi

wifi very unreliable. we had to sign in every ten minutes.

i always love to drink boil water and it s too hassle asking for room service on just boil water

room service and the standard of food was appalling

room service was very good and indeed all staff - reception, bar, restaurant - were very nice and

the pool the staff the gigantic bed and shower

good location, nice swimming pool