the bill at the end for room service and hotel bar is a bit confusing

had a bad experience with the room service, we were very disappointed with what we got, to the level of uneatable

room service later! we went to a concert & wanted to eat but room service only till 11

i believe room service is also available, but still this means you have to go to the room and order and also

room service only available from 8pm onwards and food very average. pool not heated.

awesome digital tv & excellent high speed internet (finally - somebody has wifi done (+)good wifi (+) free wifi and netflix (although i didn't use (+) room was comfortable: crisp white bed linen, good wifi, good aircon, good shower (-) the wifi was awful, almost always disabled

pleasant bar and reasonably priced room service

in the suite was extremely well priced the staff are lovely and the room service was very fast indeed had a lovely view over the swimming pool and mountains must say

the hotel offers room service but the service was poor, it took 3 phone calls to order and the food, when it came

restaurant phone not answered when trying to order room service

we arrived and didnt have the change to order from room service as it opened 8 pm

everything.(without location) room service !!specially staff!! (-) secondly, when i ordered room service i was told that i hadn't opened credit so had to pay in cash (-) room service horrible

we didn't use the gym, but it had good equipment and was large

great facilities, small gym, easy parking, great breakfast.

one lady behind bar who was particularly friendly and helpful

the room, the cleaness, the hotel design amd plants and the gym

great quality of the facilities, perfect location, the management staff is polite and helpful, room service efficient and good even on a busy day

mburger).

room service food wasn't great

room did not get cleaned the first it dr off day until i called room service

in room service was great

too small swimming pool, room service pizza that i ordered was tasted like uncooked flour.

room service food

pool with excellent room service on the terrace

room service pizza not fresh

charged for ice breakfast isn t great room service doesn t have a good selection not a great

room service was very good and indeed all staff - reception, bar, restaurant - were very nice and

room service and the standard of food was appalling

i always love to drink boil water and it s too hassle asking for room service on just boil water

location, bedroom was not so big but it was very comfortable, wifi with good connection and very friendly

the pool the staff the gigantic bed and shower

when we asked for mugs in the room, reception told us to call room service

we ordered room service the first night and the food was incredible

they also have room service but we didn't use this on our visit the terrace has a gym and two jacuzzis as well as

we couldn't enjoy the rooftop terrace and the pool, which closed at 9:30 pm, nor the unavailable room service

location and very good room service with towels, bedlinen etc changed regularly

wifi was ok but only available in 1st floor lounge

free wifi and fridge available,

wifi was hit and miss,a spotty connection goggle called it !!

poor room wifi. room a bit basic.

would be better with wifi in the rooms.

good free wifi

wifi set up a bit strange, make sure you book their paid parking well in advance

very friendly employees! very central! very fast internet via wifi. nice balcony.

internet wifi was really bad.

wifi is bad, slow and frequently disconnects

the staff was very helpful regarding my queries on the wifi

wifi didn't work

the wifi only worked if i sat right next to the door using a chair that was not quite comfortable

the free wifi did not work in the room.

wifi barely worked inside the room

daily room service, cleaning of rooms at a high level

great breakfast. good location. wifi worked well in room. staff friendly.

very noisy at night also wifi did not work mattress needs replacing as very uncomfortable

wifi connection very poor and despite the rooms are big, there was no desk to work

wifi available, but without internet.

no parking place, although it was written there are places on the street

plenty of parking spots for guests

comfy beds, easy parking, centrally located on the island

easy parking right outside property. hot shower.

clean room, parking and next door patisserie

was reasonably clean and room service satisfactory

restaurant, nice spacious room, good wifi

the room also had a tv, free wifi and was overall very cozy

parking was free, ample and easy

the path between the parking area and the hotel is cobblestone, which makes handling of luggage difficult, in addition

dered by room

the room service is amazing

son's burger was raw

and when i was sick, room service was denied, i had to go to the reception and they still refused to serve me or provide

dining room service very good, and alexi and all the waiters wear extremely kind

the staff we encountered were very helpful and the breakfast was excellent, cooked freshly and plenty of it

t not guaranteed) directly in front of the property

please note that parking is a 10 minutes walk away

the wifi in the rooftop rooms isn t great, but outside is fine.

contrary to some dated reviews, a llift has been installed and there is parking available at 5 a day although we found our own nearby

poor service, food was dire, room service ceased at 11pm

we ate at the 2 of the three hotels located within the hotel plus we ate also from the room service and the food on all occasions was excellent

not prepared for room service

we never found more than one or 2 people in each food and service in the 3 restaurants was good room service was excellent food and on time we stayed last week of march when weekends get busier

otherwise very comfy and luxurious hotel, excellent room service and overall perfection

asked for a knife and they told me that it was a surcharge)

eur for 1 h), drinks, the room service

ie where is the spa, the prices, whether or not they do room service,

dated furniture in rooms, no room service, too little elevators for huge building

like to thank the hotel staff, who are very welcoming, attentive and always smiling

friendly and helpful staff, great pool, tasty food, big adapted room. thank you

also the entertainment guy did a great job, my kids loved the kids disco in the evening

is not a place for kids to play, just for small one, like 2 years old

that you basically had to walk with a watch the entire time, to figure out for example which bar will be open at what time, where you can get coffee at what time of day

the pool bar staff were excellent as were the reception staff, who always went out of their way to help you

e definitely advice to book half board), cava for

pool was rather small.

bar snacks available at a good price

the bar was excellent and the choice of wine really out of the

the pool outside with the bar were nice

nothing of note. would be lovely if the bar/cafe on the rooftop bar opened an hour earlier.

hotel, good breakfast and dinner, nice pool on the roof and lots of sunbeds

no bar for residents only bar for public

lovely hotel staff friendly and helpful. location great. excellent breakfast

you won t find play areas or small pools for kids in the hotel these can be found outside the hotel

best possible location, nice rooms, generous breakfast buffet

the breakfast was fantastic, free towels for the beach and the pool, wifi was very good, rooms cleaned

and the pool bar prices are amazing really cheap

there is also a pool and a gym available - despite the central location, the pool area is quiet and it is great to relax there

great location, nice pool area. bar area nice.

the room service was perfect

the room was big, quiet, overlooking the pool, daily room service and kitchen even had dish soap

staff were very pleasant and the daily room service was good

space location and cleanliness, adults only is a huge benefit, breakfast good.

wifi is terrible, its basically non existing

in the rooms or in the gym

loved how good the spa was

location, cleanliness, rooftop bar and pool, it was private and very quiet

the location, the breakfast, the pool on the rooftop, the staff were all perfect.

ublic area with restaurant and bar ) opening the many windows for 5 minutes would have

also one day the room service didn t leave any towels in the room, when we called and asked for them we were asked

also, the room service wasn't perfect

firstly, i have nothing to say about cleanliness, everything was sparkling clean with daily room service

room service was during siesta time

great breakfast , very clean room.

lots of restaurants and bars/cafes are a stone throw away

seems the place is more like a cafe bar with rooms

were a lot of noise outside from the bar next to the hotel

concierge not very helpful. bar staff very good

in took forever as receptionist more interested in talking to bar staff and was quite ignorant and unfriendly

breakfast had many options

- the lack of range at the breakfast buffet, was more 3 star than 5, but what was there was tasty

staff-clean surroundings-good breakfast although the lady cooking eggs/omelettes during our stay did not cook them well

breakfast was very good with plenty of choice

great breakfast, nice terrace with sea view, swimming pools.

room service or half board available if you want it for around 15 euro a day from its modern sister

there was a bathtub with enough hot water to fill it, relaxed atmosphere, quiet area, good wifi

wifi wasn't great in the room but we had data on our phones anyway. no other complaints!

free wifi which worked ok

hotel is nicely decorated in the old canarian style, the rooms are big and the wifi is really fast

the balcony had zero privacy and wifi was awful.

tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that let you relax really well

a proper gym which was usually empty, pretty standard but decent and tasty breakfast selection, quiet area, and pool in the backyard

only real problem was the lack of decent wifi

central good breakfast lovely staff great barricados

there is no club room bar with premium wine/spirits/snacks

had to lay for wifi

free wifi in hotel rooms

food for breakfast and dinner had very good options

very good everything, good breakfast, big pool, good personnel

no slippers? too late breakfast, average cleaning room service.

or lack of a better

poor breakfast; terrible dining room service; very bare looking hotel; very few plants and just looked sad

room service can be much faster and more frequent

what suprised us the most was that the water in the pool is heated, also there is very nice pool bar along with the restaurant next door

pool too cold to go in but this is minor

location and views. car parking.

free parking is provided and good-quality wifi is in the room

stuff was helpfull, they have private parking

the outside bar overlooking the kite surfer beach and the red mountain is a must for sundowner drinks