room service people do not give extra towels or other toiletries as needed

i was concerned with the room service

i ordered room service from the capital burger restaurant downstairs and it arrived quickly and was delicious

room service was a dissapointing, but at least our order was on-the-house since it took 40 minutes

only one restaurant and not a variety of room service food.

also when i ordered room service, they brought me the wrong meal

room service menu was very limited and not appealing to the children i was traveling with

room service was wonderful -ordered delicious

room service good

room service order was mixed up

room service food was very expensive and the view out the window was a cement wall

wish i could have gotten room service delivered but i completely understand why - i was allowed to take food from downstairs

staff is incredible: sameer, andrea, the head woman for room service and the head waiter for the cosmopolitan and syrah restaurant

the bed was amazing! room service food was good.

room service staff and food were wonderful

although we did not partake of the room service, the menu was varied, prices were good and it provided a good option

the room size and design. room service was very good.

mini bar was empty!!!! no room service!!!!!! restaurant was poor!!!!

offered room service however i waited for over 4 hours for my dinner and had to call 3 times and nobody

no room service. the box that held the coffee and tea was dusty.

didn't have enough information where to get breakfast. was only room service possible?

room service was a disaster

room service came in timely matter and the food was delicious

i checked in they told me there was no room service

good room service options that won't break the bank if on a budget

the place is clean and they send room service every day

room service advertised 20oz sodas but instead gave 12oz cans

paying for parking no room service

good room service, loved the free shuttle service and the swans in the courtyard were beautiful

it would have been easier to order room service from the hotel restaurant, than ordering delivery

the dinner, room service didn t go well in terms of quality, size and price.

the room service was great. the bed and bed linen were very soft. we will stay there again.

shuttle service - comfortable beds - speedy check-in/out - nice, organic toiletries provided - room service was pretty

wish they had breakfast room service.

room service was kind of weak.

the restaurants were closed and no room service but it s not the hotel s fault

amazing staff and great room service! worth your money!

smelled funky. room service dinner wasn't very good.

asked for late check out and i still received 3 knocks at my door that morning- granted one was room service i ordered but i was still shocked to receive so many knocks from staff when i

the room was extremely comfortable and room service exceeded our expectation.

location, the room was nice, the amenities were awesome, and the restuarant/room service was great

room service at any hour given the airport proximity

room service person opened my room door at 8:50 am while the don't disturb card was hanging outside

staff was nice. room service came quick.

room service was great and fast

otherwise is everything ok but room service is not clean your room when you there.

room service was quite overpriced for what we got but it was decent food

rooms were clean and the room service staff were friendly

they provided a free shuttle service even at 4 in the morning, making it convenient for us to get to the airport

pleasant staff and good parking

the room service

the kitchen is clean and selection of breakfast is good

the kitchen is clean and selection of breakfast is good

being out allll day to come back to the room to relax we found the tv didn’t work, and then the kids pulled out the sofa bed and found a huge blood stain

i love the room which was huge and breakfast was great.

no minibar , no 24 hour room service

the fact the room service was bad

although no outside food places, you had all meals available at the hotel via hotel restaurant or room service

very welcoming from pool guard, room service every one provide us with smile and help during our stay

food in room service

location, free parking, it was good for my purpose, which was to have a bed to sleep for one night

cordial staff, very clean room and daily room service was excellent

grat room great staff great breakfast accommodating shuttle

breakfast delicious-selection good. bed great. live the fact there was laundry room. pool nice

elevator door opened at the back where the laundry lady was, my hands are full with 2 other guest waiting at the lobby she just stared at me

there were no parking spaces available

lists restaurant on site w room service

just wish the hotel had at least a microwave in the room since they did not provide room service

trash was not removed no room service numbered soaps. no lotion. dusty room

lack of room service. customer service could be better. no

room service was the worst, same breakfast, rude employees, this was a total disaster

the breakfast was ok. the people who drove the shuttle were very nice.

breakfast could have been better.

the breakfast was good. plenty of selection.

nice breakfast with a lot of options

super rich breakfast. friendly staff perfect location good value

had room service and the cheeseburger was just bad

dining room service could have been a bit less complicated. didn t like the tablets as menus.

the shuttle service, room service for breakfast and the courtesy coffee in the lobby.

heavenly and the room had everything we needed to rest comfortably for the night, including great room service

room service was quick and efficient. shuttle took us straight to the hotel.

the swimming pool was a 10

only worked in the lobby and by the pool

breakfast

i loved everything about the breakfast was good but they should have scrambled eggs

we liked the rooms, pool, and quiet area. beds were comfy.

for room service, had to remind them multiple times

rooms smells and no room service for cleaning we stay for 5 nights no one even change the towels

have cut back on room service

room service never emptied the trash or replaced towels

/ no room service

the room and surrounding areas were great, as was the food i had for room service.

room service wasn't great

they couldn't get my bill correct and double billed me for room service

breakfast bar is closed can t even order room service and the food provided is for children lol granola bars and

room service seems quite early in the day than i had expected

i had to go pick it up because there wasn t room service

i got in late at and though no room service, they had a microwave in room and a shop to buy something to make a quick snack

the location. room service,front desk..

the room service comes every 2 daya only on request before 9 am which is a bit silly for a hilton

no manual in the room with helpful information on room service or how to operate the tv/microwave etc

hotel clean but room service bad , we come early at 11 pm they refused to early check in unless to pay 40 $

room service does not harass you

for a three night stay i would have appreciated room service once or at least clean towel#.

no house- keeping, no room service

room service didn't replace towels, sosp or shampoo

drink prices are high - but new nearby wegmans is a great spot to pickup snacks or wine for your room service night in

excellent; service so polite; room service wonderfully fast

the room service food was amazing!

room service staff were very pleasant and professional

the quality of the room service menu. the food was delicious!

room service

extremely comfortable bed and linens, comfy robe. breakfast room service was excellent!

don't have enough selection of food in room service

great location, and the room service was great.

menu for room service should be bigger. parking should be bigger.

the service at the restaurant was delightful, and for room service excellent

the fact that they charge you for the delivery of the room service

room service arrived in a paper bag, the food was placed in a cardboard box

room service and the view from the room

hidden parking fee, room service only came once during a three night stay.

no room service or access to any food or drinks during night time

room service

no pool, room service was just dumping towels not refreshing the room. there was no pool

the room service was prompt band hot and

the room service

love room service so i ordered in a couple times

room service knocked the door too early in the morning.

24-hour room service is advertised but room service ended around 9 or 10 pm

missing from lamp in room, engineering took till 11pm to show up *mold on the shower curtain *no room service - we were not informed prior *no shuttle service - we were not informed prior *no

clean rooms, 24 hour room service

room service was not easy to access. menu options were limited.

missing room service - hope it comes back soon but i realize where we're at right now

the grilled cheese i ordered from room service was not good at all, barely edible and it cost me $18 with gratuity

the food was excellent for a hotel restaurant and the room service was quick and hot

no free breakfast no room service for food need more elevators

i also liked the food at the restaurant, and i liked that room service was a reasonable price

room service is way overpriced for very mediocre food! this was quite disappointing.

also there jacuzzi is close and the restaurant inside but they have a room service that you can call you need

room service forgot to bring utensils and part of the meal we requested but quickly came back up

room service was always available whenever you call and need them