spa needs improvement, the walls and ceilings are old and do not look well

spa are a little run down a small remake will do

inside and outside pools, jacuzzi, spa facilities

spa facilities are old and tired

spa wellness center only do massages - wanted a pedi

very clean and comfy rooms, everyday room service, nice breakfast, kind and helpful stuff

i recommen renting a car , this property have its own parking space

private parking is available - that is rare in madeira

parking very tight

the drive to the parking was very steep

cept eggs - boild or scrambled or omlette but when you come to breakfast 9:15 there is

town in madeira, great to escape the crowds no fuss hotel with nice modern clean rooms comfy bed breakfast included parking free on the street, there is enough

breakfast

breakfast is bare minimum

the free parking in the street and small balcony with a sea view. location in the village.

they have a really good restaurant but no room service

there is a pool to relax, plenty of amazing food, and the staff was beyond helpful and kind

great connections and free parking

small thing - pool is small if needed one in summer time...

taste some local cheese, local fruit and it served in a beautiful terrasse close to the swimming pool

ds were happy)

y the poncha, it s a must have

maybe the only complaint was the gym, which is quite sparsely fitted out, but i don t go on holiday to get ripped

the facilities are great for young kids and the rooms are very spacious

it wasn t overly crowded so we never had to fight for pool chairs, and was good for kids

24h room service, breakfast was great and buffet also

a big complaint but there was a 10 euro tray charge for everything you ordered from room service - even a bottle of water but to be fair they said you could pick it up to avoid the

excellence in everything, the staff, the superb view of the ocean, room service, attention to every single

we had to have room service a few times, as we unfortunately, got very sunburned but the staff were so friendly

the property is stunning, the facilities are incredible and special mention to the room service menu which is really stunning travelling with a 4-month old baby, we couldn t

comfy bed, fresh mountain air wafting into the room, hot shower and great coffee in the bar below

ample parking available

town not too far, with a bar downstairs and mini supermarket not far away

small supermarket and bar on the ground floor

there is some bar downstairs,that is not working and the breakfast is made by the old man

air conditioning + spacious room and nice balcony + tv and fridge with mini bar + plenty of storage + staff were extremely nice and helpful + location is perfect and parking

very close to the bus stop and both lava pools. lovely breakfast.

big comfy bed, great bathroom, bath robes, enormous flat screen tv, minifridge/bar, delicious breakfast with lots of choice, restaurant also great for snacks & meals

close to the shore, nice breakfast

breakfast was good, hotel was very clean

nice big rooms, good room service and lovely staff

room service food while we quarantined waiting for test result

suggestion we would make would be to put a room service menu in the room, rather than having to go to the restaurant to order

reception helpful and good room service

no room service (probably because they normally don't rent this apartment so they forgot to check)

positive surprises: - the rooms are really big, 20+m2 - nice, hard mattresses - super attentive room service, paying attention to detail - large selection of food for breakfast for a hotel at

the room service was impeccable

really apprecciated the helpfulness off all the staff (reception,kitchen,room service

was no room service and there was nobody to help with our luggage

with closed windows and with the a/c on - while the reception staff was very helpful and the room service really great, the waiting staff in the restaurant was

we then went for breakfast which i would describe as basic but completely perfect to set you up for the day with a

bus stop in front of the hotel, plus ample parking for those travelling with a vehicle

excellent location, large parking lot, beautiful views, nice big hotel, good breakfast.

breakfast was excellent so ignore previous poor reviews

breakfast food was great

the place was also very clean, well stocked with soap and shampoo, the room service was great as well, no complaints at all

the room service was perfect

lastly, the lack of clear communication about the one-hour limit for free spa access was frustrating

we practically had it to ourselves, they brought breakfast up, the bath in the room, infinity pool and view from the hot tub was to die for

the continental breakfast could be also taken outside and included scrambled, fried or boiled eggs as well as fruit

pool bar could open a little later into the evening,,,showers a little dated..

pool & breakfast

very good breakfast.

parking is very convenient, there are parking spaces directly outside and also in the underground

breakfast and service was outstanding

daily room service

breakfast was really amazing

i loved that the staff allowed us to use the gym showers after we checked out as we went hiking the day of our flight

nice swimming pool right next to the beach

the access to the pool and beach were super nice and easy accessible

offer massage at spa area

pool area very nice

outside pool and bar was so much fun and great options for drinks

, spacious , the buffet was really good, and the hotel has a lot of options as well the pools areas ,

by the pool they had nice snacks and drinks

apart hotel didn t had room service but we were able to order at the bar and take it to the room

hotel is clean, room service is doing a great daily job to keep the room tidy

-) daily room service

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

room service food on first night was poor quality

indoor and outdoor swimming pools, spa facilities, great choice for breakfast, good size rooms, view from the room, brilliant value for money, fridge,

friendly, smiling personal, spacious room, personally cooked breakfast

great breakfast great facilities swimming pool & sauna great helpful staff

love the buffet breakfast at the hardin ajuda hotel

the breakfast is excellent continental style with a la carte menu.

rooms, beautiful faded beauty of the gardens, quiet, good food for breakfast, dining and in the pool bar, pleasant staff

the hotel isn t right in the city center, but there is a free shuttle service

the spa area is not well designed: it lacks a logical flow sauna shower relaxation area

pool side bar was really nice - great views and great food

courtesy shuttle service to funchal city center

is new, facilities are clean, good views, room service was kind with nice additional touches

room service was top notch , each day there were leaving extra snacks/fruits in my room, they were

acks etc each

you can get room service as well

room service menu was very

comfy beds spacious rooms beautiful view delicious breakfast buffet

staff, location, bed, breakfast, view, pool

the cooked breakfast could have been hotter.

expectations, the room size, relaxing indoor pool area, comfortable and stylish seating in the bar and excellent

the pools were small and gym equipment basic and tired. however there was a great steam room

washing dishes apparently is not part of room service

use people stay at hotels to wash dishes) we were told we would get a gift every

room service and food in general wasn't great, but there are tons of restaurants nearby.

was amazing, be it service, staff, facilities, room service

was buffet only and cost 25 euros which was too much, it shouldn't be cheaper to order steak over room service than a buffet

few parking slots.

advertise the spa and the tennis court, but when you get there you need to pay extra to have access

the outdoor pool area loses the sun after 4pm. not really their fault!

spa centre was very poor and treatments average at best

should add a little bit more equipment to the gym, it does not need several bicycles or treadmills - just some cable machine or heavier dumbbell

excellent room service, very good breakfast selection

about it is top class, from location, views, super professional staff to amazing food, great room service and spa

the location and view are great. room service is surprisingly affordable.

room service is also good

room service - amazing food

in isolation for the first night til our test results came in and they provided a jug of milk and room service meal

is huge with wonderful sea view, kitchen with all equipment needed, breakfast is simple, but tasty

wasn't very varied, but very fresh and tasty); availability of parking and playground for kids; good location - near to bus stops

was renovated, all new and extra clean and fresh, balcony with view on the ocean, own kitchen with all equipment

staff are lovely, the pool is always really clean and refreshing, it is very well cared for as we see the pool man

quarantined after covid test was a delight to relax in our room ( on balcony) with a splendid room service meal of sea bass & bottle of red listening to entertainment with a climate of (-) room service is available as an option and is delivered well, but the selections are limited and (+) room service was brilliant (victor) (+) due to corona, room service only limited to italian in house restaurant il basicilo that offers good pizza, great (-) the room service menu had a very little (-)quality of food provided by room service (food was great at the restaurants). (-)room service closes at 10pm, which leaves families a little hungry when flights are delayed and (+) room service staff very friendly (-)staff not particularly friendly, suggest swapping them with room service staff, they were much better (-)room service not open on day time. no restaurant (only pool bar)open on day time. (-) basic food (room service, bars) have room for improvement

between the pool and kids outdoor playground, indoor activity center, and mini golf area the toddler was entertained

the children loved the pools and the kids club

own right side of hotel)

was great: the room was spacious with a view to the pool and ocean, breakfast included a glass of the sparkling wine which was a great start of the day

the food was a winner for us, there was a poolside bar/cafe that you could order room service from or eat outside in the sun for some incredibly reasonable prices especially for

excellent room service

they charged us 3 for room service without even notifying us

access via a very steep hill. bar a bit expensive

breakfast was absolutely fantastic and facilitated our intolerances (gluten and diary)

room service can be better rather than charging 3 euros to bring a bottle of water

the room service was everyday which was very nice

room service

room service clean every day

) for breakfeast include only cheap juice and crossans, if you want to eat what is

the hotel is well-equipped, pools, fittness rooms, daily room service are also provided

maria from the room service was very kind and she made a good job

not enough parking

the indoor swimming pool was small, smelly, filthy and crowded

imming pool, gym, etc) are

the breakfast was absolutely fabulous.

great with a heated pool and also a small sauna that guests

adults only garden deluxe room , modern and comfortable plenty of sun beds good choice at breakfast

facility with nice, large pool and pool area

there were several spa features

would not recommend room service in the late evening

customer service, poor room service, no minibar, broken phone, non-working safe, poor shower, ice cold indoor and outdoor

the spa, bar jacuzzi and room service was not available

the hotel had no room service for food, or for lunch or dinner

has all the facilities one expects with a 5-star hotel: gym, swimming pools, room service, bath etc

unfortunately our room did not provide a menu for restocking of the minibar or room service (we didn't bother ask either) but this is easily solved by the large supermarket (+) plenty choice with breakfast and room service was good (+) the cleaning and the room service was superb

great breakfast, view and pool. also lovely staff.

sea view, swimming pool, arrival platter of pastel del pasta.

breakfast buffet was really good, very good drinks at the bar right at the entrance

the food was superb

though

wifi in the evening and evening hours was slow

working hours for gym and pool could be extended

lovely pool & garden area and outside bar

the gym was in bad repair so would have liked that to have been better

the restaurant serves delicious food and the room service menu is also excellent

limited room service menu

the staff were exceptional, from room service to all the waiters and waitresses who could not do enough to make all of the dining

the hotel also offers valet parking and complementary shuttle bus to and from the city at specific hours

is set in a lovely residential area quite high up the hills, so it was necessary to take the free shuttle bus to and from the centre, although we generally used a taxi

daily room service and cleaning

doesn't feel crowded, plenty of space round the pool with shade

gym is very old, two running machines, both didn't work

the very large pool was on the colder side and did not seem to be heated but the pool area was beautiful and it

the gym equipment is very old and indoor swimming pool not very pleasant

the menu of the main restaurant. breakfast was good, but the evening menu is not so good

view from the room, the room itself, clear and safe access to the ocean, helpful staff, beautiful breakfast, served in probably one of the best sports in the madeira island

breakfast at cliff bay was outstanding. overall our stay was very pleasant.

quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

superb breakfast. fabulous suite and the view was heavenly

room service menu could be better paralleled with food throughout the rest of the property

personal like an english country house superb spacious suite overlooking sea really excellent room service

the room is cleaned every morning in addition the room service pass by late in the afternoon

we could choose the continental breakfast room service, or a sumptuous spread down by the pool

housekeeping & room service were outstanding

we ordered some room service and the food was delicious and not expensive

om service, bar)

asonable prices and extensive menu) on our room balcony and the restaurant was

we loved eating room service

outdoors, big indoor pool, nice restaurant for breakfast and dinner and attentive service

room service was very limited and was only able to order a toasted sandwich with cheese and that

15 euros for room service is a bit too much

is until 9) because we went for the sunset which is at 8:30, but we

were in a superior room) -room service: very easy over the hotel qr code, good food

we wanted to order room service food at 9pm

quality of food in room service and in-room breakfast is very average

pay 5 euros for ordering cutlery) and to provide coffee, tea, mini bar in the room

room service menu for those of us that like to explore through the day then kick back and relax on

2) our beds weren t really made properly when room service would come

nner) food quality was terrible

the chocolates, two-time room service everyday, the complimentary two night room upgrade.

the suite rooms have a separate kitchen and there is room service available so private dining on the terrace is a very pleasant availability

pools, spa, restaurants and bars, staff, amenities, room service, rooms in general, all is amazing

they serve dinner only till 9 or 9:30 pm as room service which was very bizzard and wired for a 5 star hotel like this one, although when i

much choice for breakfast when compared to other 5 star hotels

were clean,spacious and the beds were super comfortable, room service twice a day with turn down in the evening was a lovely touch

only way to then get drink was by room service

hotel is super clean and very family friendly with lots of lovely restaurants and wonderful room service options too

was extrordinary

so 1 coffee/tea each before calling room service for more

thing i could possibly say - maybe more complimentary coffee/tea/milk and a wider selection of room service

would be good to have more food options for room service.

the hotel has an app that can be used as a key to access your room or order room service, dinner at your balcony, which actually we did

gain access to room service without using the phone

didn't love that in order to get room service you get charged a 15 fee

room service while we were isolating

staff very friendly and helpful great wifi

good breakfast

very good on-site parking facilities

hotel has a classic style, all the staff were helpful and friendly, the breakfast was great and the facilities made our stay easy and comfortable

staff was so friendly, not sure how the staff found out it was my birthday but room service of champaign was sent

were traveling with a toddler)

no one took the room service away and didn t take the rubbish from the room

things were missing in room, such as room service menus etc

were no tea and coffee making facilities in our room and getting room service was difficult using the phone

hotel garden is beautiful and has good amount of parking spaces

free parking on hotel site

breakfast was very basic not like 5* hotel

breakfast was very good not a huge selection, but it was absolutely fine

we didn t use the gym or the pool but it s nice they have these facilities

good location good room service decent value

the room service food was later than promised and cold on delivery

didn't like being charged 5 room service, to deliver a bucket of ice & 2 champagne glasses to our room

room service a bit hit and miss with replenishing tea and coffee

terrace pool and bar area really make it stand out

cruise in front of the room service in the bar in the evening was slow

only downside was the room service

i like girls from room service - they were nice

great room service

nda confusing) and some furniture feeling a little 'tired' compared to how fancy

was amazing, breakfast really good and bar snacks excellent

breakfast was just all you needed, a reasonable selection.

the wifi also wasn't great

breakfast was top rate. better than expected

perfect wifi

we had rented a car from the airport

the hotel restaurant is great, and amazing breakfast interior design felt fresh and tasteful free parking

best 5-star value-price in madeira, good breakfast and amazing staff

the hotel is in the hills in a picturesque area and it is well equipped, it has a gym, a wellness part and a swimming pool

e hotel also offered us rent a car), there was a parking with enough

wifi very quick, good speed

and a laundry room 4 mins away

phone in the room didn t seem to connect with reception so had to go downstairs to ask why the wifi didn t work - turns out it s written down incorrectly on the card they give you with

room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use bar not open on

nice room, great location og good breakfast. nice staff, good wifi - all you need

breakfast, very comfortable bed, very helpful room service & reception , great pool & bar on the roof terasse, perfekt location in the middle of

out sofa in the junior suite was uncomfortable and room service comes later in the afternoon

e to doing some work) they called in the evening to offer room service and housekeeping, nice touch

limited room service menu.

room service was

located hotel in funchal friendly, efficient staff quiet comfortable rooms excellent breakfast

e book) was a bonus but a little far away to be trundling cases along the cobbles

parking is limited, there was no availability

perfect location ! attentive staff excellent buffet breakfast airy rooms, impeccably clean

free parking very useful if you have a rental car, streets are narrow and no free parking at all

she gave me coffee, wrote down stuff for me to visit, helped me with my laundry

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

o folding) which was helpful and i used it twice

great that they have washing and drying laundry service

asked about the washing machine and were told that it would be 5 euros for washing and drying the laundry in the machine

very clean rooms and remarkable everyday room service with

the breakfast spread was amazing and varied day by day

the spa area, only has a small pool, nothing else

beautiful bar terrace with evening live performances and nice little indoor swimming pool

breakfast was really nice with lots of