the place was also very clean, well stocked with soap and shampoo, the room service was great as well, no complaints at all

the room service was perfect

the pool was quite cold, due to the weather.

great spa facilities too as we did quite a lot of hiking so the jacuzzi, sauna and pool were very much

place was so quiet we practically had it to ourselves, they brought breakfast up, the bath in the room, infinity pool and view from the hot tub was to die for

and room service is the biggest advantage

really apprecciated the helpfulness off all the staff (reception,kitchen,room service

with closed windows and with the a/c on - while the reception staff was very helpful and the room service really great, the waiting staff in the restaurant was

positive surprises: - the rooms are really big, 20+m2 - nice, hard mattresses - super attentive room service, paying attention to detail - large selection of food for breakfast for a hotel at

was no room service and there was nobody to help with our luggage

pool bar could open a little later into the evening,,,showers a little dated..

staff was super helpful and lovely, and the parking amenities were great

e male and female), you get pool towels

t covered) at the entrance

it was a very steep and narrow street and we got the car stuck in a precarious parking position

we then went for breakfast which i would describe as basic but completely perfect to set you up for the day with a

parking spot is big and free for guests

excellent location, large parking lot, beautiful views, nice big hotel, good breakfast.

the breakfast is plentiful, but quite boring in 4-5 days

room was clean, breakfast and dinner (vegetarian) was alright and staff was friendly

daily room service

free wifi and parasols around the pool

sandy beach just as you exit the pool

very great hotel! amazing view from balcony! great food beaitiful pool nd access to the ocean

beautiful views , extremely clean . nice pool with a good bar with meals

cement pool stools

room had seaview and was on lower floor but easy to get to pool etc

staff variety of food available snackbar spa and indoor pool

, spacious , the buffet was really good, and the hotel has a lot of options as well the pools areas ,

all the soft drinks are not even coke or pepsi, so every drink we had was just awful, spa ran out of beach towels were told to come back in half an hour then given white towels for

hotel is clean, room service is doing a great daily job to keep the room tidy

-) daily room service

apart hotel didn t had room service but we were able to order at the bar and take it to the room

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

room service food on first night was poor quality

friendly, smiling personal, spacious room, personally cooked breakfast

rridge, honey pancakes, etc

breakfast is excellent and the garden are beautiful

indoor and outdoor swimming pools, spa facilities, great choice for breakfast, good size rooms, view from the room, brilliant value for money, fridge,

great breakfast great facilities swimming pool & sauna great helpful staff

view from terrace staff very friendly & helpful excellent food their room service is brilliant i really like the welcome drink idea

room service was top notch , each day there were leaving extra snacks/fruits in my room, they were

- a glass of madeira wine on arrival and sweets/fruits/cookies that we got every day with the room service

room service menu was very

cute touches every day with a snack left in the room together with room service

the terrace and external pool were also amazing and the hotel also features a spa, inside pool, gym as well as other facilities

d we had four children but

mini bar pricey

brilliant seaviews, bus service nearby and swimming pool

pool area, spa and gym

shuttle bus timings such that you have to return to hotel late afternoon which can trap you into an

breakfast, nice room

there was an excellent choice of restaurants and a very good buffet at breakfast

wonderful buffet breakfast

gym equipment was very old and the multi gym somewhat dangerous

was buffet only and cost 25 euros which was too much, it shouldn't be cheaper to order steak over room service than a buffet

use people stay at hotels to wash dishes) we were told we would get a gift every

room service and food in general wasn't great, but there are tons of restaurants nearby.

washing dishes apparently is not part of room service

were open and we were melting inside the room until early hours of the morning when we called room service

the location and view are great. room service is surprisingly affordable.

about it is top class, from location, views, super professional staff to amazing food, great room service and spa

room service is also good

room was large, as was the bathroom and all very clean, room service was good

excellent room service, very good breakfast selection

shuttle bus didn't run on sundays or after 1830.

views spacious terrace variety of food choices on the breakfast pool area and food at the pool bar evening live music in the bar free

breakfast, fantastic view from the balcony and pool area

there s easy parking near the hotel, and it also has a bus stop right in front

breakfast with a large selection of dishes,fruit,cakes

in isolation for the first night til our test results came in and they provided a jug of milk and room service meal

bar was not open at night

room, basic furniture, sofa bed and one small extra bed for kids, quite old fashioned but useful, kitchen equipped ok, two balconies with outdoor chairs,

free parking was

sliding doors to terraces = dangerous for the kids)

quarantined after covid test was a delight to relax in our room ( on balcony) with a splendid room service meal of sea bass & bottle of red listening to entertainment with a climate of (-) room service is available as an option and is delivered well, but the selections are limited and (+) room service was brilliant (victor) (+) due to corona, room service only limited to italian in house restaurant il basicilo that offers good pizza, great (-) the room service menu had a very little (-)quality of food provided by room service (food was great at the restaurants). (-)room service closes at 10pm, which leaves families a little hungry when flights are delayed and (+) room service staff very friendly (-)staff not particularly friendly, suggest swapping them with room service staff, they were much better (-)room service not open on day time. no restaurant (only pool bar)open on day time. (-) basic food (room service, bars) have room for improvement

we couldn t find real espresso in none of bars - double espresso at beach bar or espresso for additional fee at breakfast is far from

kids being loud

we had lunch at the bar by the pool and it was excellent as well

but some parents refused to abide by the sign and let their kids scream, yell, play, dive in, etc

room service can be better rather than charging 3 euros to bring a bottle of water

room service

room service clean every day

) for breakfeast include only cheap juice and crossans, if you want to eat what is

the room service was everyday which was very nice

they charged us 3 for room service without even notifying us

excellent room service

the food was a winner for us, there was a poolside bar/cafe that you could order room service from or eat outside in the sun for some incredibly reasonable prices especially for

is georgeous, wifi is good, spa, tennis, indoor pool and gym facilities are nice

all good, the swimming pool was clean, and there is 2 pools, outdoor and indoor pools, the rooms are big and nice, even

the hotel is well-equipped, pools, fittness rooms, daily room service are also provided

maria from the room service was very kind and she made a good job

didn't take advantage), electric plugs close to the each bed

there are 2 outdoor and one indoor pool, jacuzzi-hot tub, gym and the sauna for free, location is not bad, 30 min walk to funchal and nearby is a bus station

the facilities

is not adults only, the name of the hotel is incorrect, and the photos shown are not of the hotel - apart

spa and jacuzzi was far from each another, but jacuzzi has wonderful views

the breakfast is not amazing its just ok. the minimum necessary.

ly opens 5 - 6pm).

the breakfast was absolutely fabulous.

unfortunately our room did not provide a menu for restocking of the minibar or room service (we didn't bother ask either) but this is easily solved by the large supermarket (+) plenty choice with breakfast and room service was good (+) the cleaning and the room service was superb

really good value for money and the bar with its ocean view is the perfect place for sipping cocktails

choices for breakfast and we particularly liked that there was a chef on site to cook omelettes, scrambled eggs

location with fabulous access to the ocean for swimming and a lovely pool and sun terrace

the breakfast was very good, plenty of options and we did not get tired of it

happy hour at the bar from 8 until 9pm

working hours for gym and pool could be extended

wifi was medium speed, but reliable

the lunch and dinner buffets were also pretty good if you have kids and don't fancy venturing out some days

the gym was in bad repair so would have liked that to have been better

has all the facilities one expects with a 5-star hotel: gym, swimming pools, room service, bath etc

customer service, poor room service, no minibar, broken phone, non-working safe, poor shower, ice cold indoor and outdoor

my mum was ill and they were fantastic bringing room service and allowing us to stay in our

the hotel had no room service for food, or for lunch or dinner

would not recommend room service in the late evening

a big complaint but there was a 10 euro tray charge for everything you ordered from room service - even a bottle of water but to be fair they said you could pick it up to avoid the

room service was very good.

we had to have room service a few times, as we unfortunately, got very sunburned but the staff were so friendly

food in room service.

om service floor 7), graciano at reception, norberto in the restaurant and finally but no means

daily room service and cleaning

pool, breakfast

the garden was lovely and the room was nice too swim pool lovely jacuzzi gym

wifi kept going off in my room

the grounds apwere beautiful, the pool and facilities clean and staff super friendly

the view from the suite, infinity pool and dining areas is absolutely incredible

everything! especially the pool!

to top it off, the daily all-inclusive breakfast and dining experience at avista restaurant was fantastic

the menu of the main restaurant. breakfast was good, but the evening menu is not so good

d worth the higher price tag)

personal like an english country house superb spacious suite overlooking sea really excellent room service

in the room, although it is lovely to order a pot of tea in one of the many reception areas

the room is cleaned every morning in addition the room service pass by late in the afternoon

housekeeping & room service were outstanding

excellent room service

the restaurant serves delicious food and the room service menu is also excellent

the staff were exceptional, from room service to all the waiters and waitresses who could not do enough to make all of the dining

limited room service menu

having booked for longer, though i thought that a better bar area would have been nice, though saying that after our livada walks, by the night time i just

so clean pool i never saw in any of hotels

we ordered some room service and the food was delicious and not expensive

asonable prices and extensive menu) on our room balcony and the restaurant was

outdoors, big indoor pool, nice restaurant for breakfast and dinner and attentive service

om service, bar)

we loved eating room service

the slowness of service in the restaurant,room service was the way forward but not ideal

this place was extaordinary thr staff were so attentive fatima the room service on floor 11 went above and

5-star hotel that must be modernized and above all to provide better room service

2) our beds weren t really made properly when room service would come

quality of food in room service and in-room breakfast is very average

is until 9) because we went for the sunset which is at 8:30, but we

we also ordered room service and the food was amazing and well-priced

we wanted to order room service food at 9pm

room service was a bit sloppy and would take my shower towels away for example

15 euros for room service is a bit too much

y the poncha, it s a must have

excellent food, staff. entertainment for adults and kids. friendly helpful staff

), the facilities are a bit small for a christmas & new years crowd, mainly the gym and the indoor pool

the facilities are great for young kids and the rooms are very spacious

it is a beautiful place, great food, good entertainment, very nice with kids.

the suite rooms have a separate kitchen and there is room service available so private dining on the terrace is a very pleasant availability

the chocolates, two-time room service everyday, the complimentary two night room upgrade.

pools, spa, restaurants and bars, staff, amenities, room service, rooms in general, all is amazing

they serve dinner only till 9 or 9:30 pm as room service which was very bizzard and wired for a 5 star hotel like this one, although when i

breakfast doesn't start until 7:30am - not great if you have to be up for a 9am flight...

the food in the hotel is lovely we ate in one of the restaurants and got room service

ze, equipment, great terrace with an amazing view), great service

were clean,spacious and the beds were super comfortable, room service twice a day with turn down in the evening was a lovely touch

was extrordinary

only way to then get drink was by room service

gain access to room service without using the phone

would be good to have more food options for room service.

more extensive room service menu and menu in

management needs to scrap the room service surcharge of 10 on every order even for a cup of tea

the hotel has an app that can be used as a key to access your room or order room service, dinner at your balcony, which actually we did

room service while we were isolating

the breakfast was delicious, the bar was great, and the pools were amazing

good breakfast

two pools, one adjacent to the sea, lovely choice of restaurants, lovely family feel, very easy parking

access to the parking difficult to find

staff was so friendly, not sure how the staff found out it was my birthday but room service of champaign was sent

no one took the room service away and didn t take the rubbish from the room

were no tea and coffee making facilities in our room and getting room service was difficult using the phone

kettle or coffee making facilities in room had to use room service at 8 + items free parking only for 5 cars you had to pay 15 per

were traveling with a toddler)

great room service

i like girls from room service - they were nice

nda confusing) and some furniture feeling a little 'tired' compared to how fancy

only downside was the room service

cruise in front of the room service in the bar in the evening was slow

room service a bit hit and miss with replenishing tea and coffee

good location good room service decent value

didn't like being charged 5 room service, to deliver a bucket of ice & 2 champagne glasses to our room

the room service food was later than promised and cold on delivery

swimming pool at the top of the hotel with a nice bar area

they have a really good restaurant but no room service

a unique breakfast served on a beautiful terrace

the parking lot was a bit complicated, depending on how well/badly the other guests had parked.

would have liked information at breakfast about the main course at dinner that night

the parking is pretty small but they offered a transfer from a large parking downstairs.

pool and bar area very open

you can have coffee or food there and swim in the pool if you want

the wifi also wasn't great

breakfast was just all you needed, a reasonable selection.

the staff was really helpful and really good. the breakfast was soooo good

ich came back within 7 hours)

limited room service menu.

room service was

out sofa in the junior suite was uncomfortable and room service comes later in the afternoon

the room service food is of better quality than breakfast food

pool fantastic and views

the rooftop terrance had a bar but wasn t used and it didn t look like it had been used in a while, that was a small let

wifi very quick, good speed

con not working room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use bar not open on

wifi worked fine

free parking

parking wasn t available, which we found out after making the reservation

great variety for breakfast ! someone s always at the desk 24/7. very spacious room.

great location, free car parking

was a little bit difficult to find the parking place, because there are no signs on the building

gym/pool/spa were great

very nice property! clean spacious rooms. breakfast was excellent.

the spa and sauna experience was very disappointing

very good gym and spa facilities and the food was excellent

e hotel also offered us rent a car), there was a parking with enough

very clean rooms and remarkable everyday room service with

pool and spa lacking in facilities

breakfast,they cater for coeliac

we had early flight and they prepared breakfast for us

indoor pool was not heated, that would have been nice but a great spot for photos

ich is a shame considering most people come to madeira for hiking) and i

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

for example, the hostel does not offer laundry service anymore

staff is superb, wifi good, no parking, but you can found place at street, we parked car at pedestrian way - it's

however, upon loading our laundry into the machine, we were unexpectedly asked to pay for its use and also charged extra for

special praise goes to norberto, who is responsible for the bar and restaurant

comfortable bed, quiet location that was in a beautiful setting in nature, breakfast was good, parking was

parking is available

cafe with the view, the spacious room, the rich breakfast, the amazing calue for money, the parking outside

staff was nice, breakfast is delicious

the free parking in the street and small balcony with a sea view. location in the village.

breakfast

parking outside

to escape the crowds no fuss hotel with nice modern clean rooms comfy bed breakfast included parking free on the street, there is enough

we picked up a menu in the restaurant to look at it for breakfast and he snatched it from our hands and said to don't touch the menu

no shuttle bus on sunday or in evening no tea-making facilities in the

the place is a bit far from the city center of funchal, it is accessible by a public bus or a shuttle bus

view from the hotel, close to the airport, very good breakfast.

view onto the ocean and funchal - good restaurant always open with friendly staff as well - free parking

position is quite far from the city center, but there is a possibility to use the hotel shuttle van to get there, so it was ok

good room service, friendly staff , all spoke english but little french, lovely gardens and

only disappointment was not having an outdoor heated pool

a shuttle bus is provided to drop and collect from funchal town centre every day and also to the

food excellent both dinner and breakfast

pool was really nice and the overall atmosphere in this country estate is very relaxing and quiet